creating and sustaining superior customer service

Making Your Own Paper

ISBN: , SKU: , AUTHOR: Saddington, Marianne / Art, Pam, PUBLISHER: Storey Publishing, Step-by-step instructions and color illustrations provide the beginner with information about using a mold, pressing and drying, coloring and texturing, preparing a writing surface, and creating paper art and crafts.

Service Quality: Research Perspectives

ISBN: , SKU: , AUTHOR: White, Susan S. / Schneider, Benjamin, PUBLISHER: Sage Publications (CA), "This book is not a 'one-minute' guide for managers in search of alleged quick-fixes of service quality. Instead, it is thirty years of accumulated theory and research that can help serious students understand and analyze this complex phenomenon. The book succeeds in embedding the often overlooked customer within organization studies, using the interdisciplinary approach that scholars preach but seldom practice, and closing with an agenda for future research that others might even find worth pursuing." --Dr. David E. Bowen, Professor of Management and Dean of Faculty and Programs, Thunderbird"Schneider and White promise to deliver insight into the intriguing intricacies of providing excellent services. They deliver sagacity, the intelligent application of knowledge. They do this by being eclectic, disciplined, and thoughtful... Facts about service - what it is, how it happens, what is required to make it better - thankfully dominate this book, supported by good thinking and good methods. No one interested in service quality should miss this book. There is no other book like it." --Rick Guzzo, Ph.D., Mercer Human Resource Consulting"The coverage is excellent. Among other things, it does a nice job of providing a rationale for why researchers and managers need to understand the perspectives of their customers." --Susan E. Jackson, Ph.D., Rutgers UniversityThe last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. Scholars and researchers in a number of disciplines, including marketing, human resources I/O psychology, sociology, and consumer behavior, have all made substantial contributions to understanding what service is, howservice and service delivery quality are experienced by customers, and the role of employees and their organizations in service delivery. Service Quality: Research Perspectives presents a comprehensive overview and analysis of the field and its research, including its growth, emerging trends, and debates. Authors Benjamin Schneider and Susan S. White cover the diverse conceptual and empirical approaches that characterize thinking and research on service quality, especially service delivery. It introduces the concept of service and the important ways service production can differ from goods production. It also presents a history of the concept of product quality and the emergence of concern for service quality. Key Features Summarizes conceptual and empirical research from the marketing perspective on the measurement of service quality and customer satisfaction Deals with concepts and approaches to service characteristic of operations management, especially the role of customer variability in service production Introduces research promoting the linkage of service climate experienced by employees to the service quality experienced by customers Presents several HR/OB approaches to organizational design and useful frameworks for integrating ide

CUSTOMER SERVICE IN LINGUA POLACCA

Synergie Italia, agenzia per il lavoro, filiale di Buccinasco ricerca per importante azienda cliente nel settore customer service internazionale: ADDETTI AL CUSTOMER SERVICE IN LINGUA POLACCA I candidati si occuperanno della gestione di chiamate in entrata da parte di clienti internazionali per il settore della moda. Oltre alla gestione delle chiamate si occuperanno di rispondere a richieste pervenute via mail e via chat Diploma Conoscenza a livello C1 della lingua Polacca Conoscenza della lingua italiana livello minimo B2 Ottima conoscenza degli strumenti informatici Contratto part time 20 ore settimanali su turni da lunedi a domenica 5 giorni su 7 Orario di lavoro su turni dalle 8 alle 22 Contratto di somministrazione+ proroghe+ finalizzato all'inserimento Zona di lavoro: zona maciacchini (MI)

Hug Your Customers: The Proven Way to Personalize Sales and

ISBN: , SKU: , AUTHOR: Mitchell, Jack, PUBLISHER: Hyperion Books, Hug Your Customers is about customer service and how Jack Mitchell has practiced it by extending ???hugs, ??? --unexpected extras, from knowing each customers name, along with their family members and clothing preferences to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension ???Shop at Mitchells???).& nbsp; Mitchell looks at sales as being about something other than the product.& nbsp; You???re not selling clothing, you???re selling the relationship.& nbsp; That??'s why on Saturdays, many people come to Mitchell??'s just to see what??'s going on.& nbsp; In the summer, he??'s giving away hot dogs.& nbsp; Any time a regular customer walks in, the sales staff knows his name, spouse??'s and kids???& nbsp; names, clothing preferences and last purchase.& nbsp; Jack Mitchell is a natural story teller and his folksy, homespun style will appeal and educate. There are several stories that Jack will tell that illustrate these kinds of hugs that exemplify outstanding customer service. Chapters include: Hugging 101& nbsp; & nbsp; & nbsp; & nbsp; & nbsp; The Three E???s From Three Suits to Three Thousand& nbsp; & nbsp; Pick Your Game The Big Secret& nbsp; & nbsp; & nbsp; & nbsp; & nbsp; Everybody Gets It, Everybody Does It Game Day& nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; You Train Dogs, You Educate People I Love Mistakes& nbsp; & nbsp; & nbsp; & nbsp; & nbsp; The Power of New The Formula

The U.S. Postal Service: Status and Prospects of a Public

ISBN: , SKU: , AUTHOR: Tierney, John T., PUBLISHER: Praeger, This detailed, comprehensive volume examines the many problems facing government corporations and their management in general and the Postal Service in particular. Among the topics discussed are the trade-offs between cost control efforts and service performance; rate setting; rate regulation; the impact of new technologies; controversial issues in labor-management negotiations; and the effect of collective bargaining on postal costs and operations. The study also looks at whether the Postal Service is aggressively keeping pace with its major competitors and whether it is successfully meeting the needs of its customers.

CUSTOMER SERVICE IN LINGUA RUSSA

Synergie Italia, agenzia per il lavoro, filiale di Buccinasco ricerca per importante azienda cliente nel settore customer service internazionale ADDETTI AL CUSTOMER SERVICE IN LINGUA RUSSA I candidati si occuperanno della gestione di chiamate in entrata da parte di clienti internazionali per il settore della moda. Oltre alla gestione delle chiamate si occuperanno di rispondere a richieste pervenute via mail e via chat Diploma Conoscenza a livello C1 o C2 della lingua Russa Conoscenza della lingua italiana livello minimo B2 Ottima conoscenza degli strumenti informatici Contratto part time 20 o 30 ore settimanali su turni da lunedì a domenica 5 giorni su 7 Orario di lavoro su turni dalle 8 alle 22 Contratto di somministrazione+ proroghe Zona di lavoro: zona Maciacchini (MI)

Remote work - télétravail

I put myself forward for the role of Online advisor, as a remote worker. I perform operating tasks for foreign companies: consultancy, planning functions, local advisor, database, CRM, customer service, posting, translations and paging/graphic design (Italian, French, English and German); Word, Excel, QuarxXPress, Indesign, Illustrator, Photoshop, etc.; scanning and OCR; graphic works. Consultante italienne polyglotte se propose de chez soi en télétravail pour des taches opératives: service clients, CRM, consultation, fonctions de planning, database, postage électronique, traductions et pagination graphique (Italien, Français. Anglais et Allemand): Word, Excel, QuarkXPress, Indesign, Illustrator, Photoshop, etc.; travaux de scanner et OCR; uvres graphiques.

STORE MANAGER Fashion & Luxury

For our Client, an important Italian Company operates in the fashion and luxury industry, we are looking for a: STORE MANAGER   The best Candidate is a person with deep passion for fashion and luxury with direct experiences in managing a store and coordinating people in an international environment.   Essential Duties and Responsibilities: To provide exceptional Customer service experience by greeting, listening and assisting Customers in exceeding their needs, demonstrating an excellent knowledge of products, as well as of the brand history and heritage.   To build and strengthen relationships with Customers, deal with different nationalities and personalities and put always the Customers at ease.   To contribution to the Store Team will be key to accomplish the goals set by the Management and to maintain Visual standards and general maintenance.   To assist and train the sales staff in order to ensure outstanding Customer services.   To ensure maintenance of inventory accuracy, in line with Company policies and procedures.   To analyse and provide sales reporting and to monitor KPI’s. The successful Candidate will have strong work ethic, leadership skills, high energy level and team orientation and also a very good verbal and written communication.   You must be fluent in English. Place of work: Serravalle Outlet.

Marketing Specialist -…

Marketing Specialist - B2B Multinazionale leader nel settore dei servizi Kei Responsibilities: Develop and implement a marketing plan and initiatives (incl. Online-Marketing) Generate and maintain key market data and insights that enable development of country marketing strategies Execute country specific marketing activities in support Ensure that marketing programmes and activities are executed ensuring brand compliance and also coordinated with global initiatives and programs Oversee in-country industry relations Drive internal and external communications activities to defined stakeholders Provide suitable and appropriate marketing and sales materials to the Commercial Teams to assist in their activities Support customer communications activities, to include: Customer Loyalty Program for developing and implementing appropriate action plans to improve Customer Loyalty based on the analysis of results Participate and execute European or Global marketing projects from international teams within local countries Experience of planning and executing B2B marketing solutions, strategies and programmes to meet revenue and lead generation targets, create impactful market positioning, and enable the sales and commercial teams Excellent Interpersonal skills / savvy and culture awareness Customer focus and stakeholder engagement skills With a proactive and innovative approach Excellent ability to create clear and purposeful written content for multiple formats and audiences. Drive results Self-starter Good analytical skills Travel required. Inserzionista: Page Personnel

CUSTOMER SERVICE IN LINGUA TEDESCA

Synergie Italia, agenzia per il lavoro, filiale di Buccinasco ricerca per importante azienda cliente nel settore customer service internazionale: ADDETTI AL CUSTOMER SERVICE IN LINGUA TEDESCA I candidati si occuperanno della gestione di chiamate in entrata da parte di clienti internazionali per il settore della moda. Oltre alla gestione delle chiamate si occuperanno di rispondere a richieste pervenute via mail e via chat. Diploma Conoscenza a livello B2 della lingua Tedesca Conoscenza della lingua italiana o inglese livello minimo B2 Ottima conoscenza degli strumenti informatici Contratto part time 20 o 30 ore settimanali su turni da lunedi a domenica 5 giorni su 7 Orario di lavoro su turni dalle 8 alle 22 Contratto di somministrazione+ proroghe+ finalizzato all'inserimento Zona di lavoro: zona Maciacchini (MI)

Building Your Home: An Insider's Guide

ISBN: , SKU: , AUTHOR: Smith, Carol, PUBLISHER: Builderbooks, In the second edition of Building Your Home: An Insider's Guide, customer service expert Carol Smith shows you how to work with your builder to create the home of your dreams. This guide is a must-have for anyone planning to build a high-quality home. With this comprehensive, step-by-step book, you can avoid common mistakes in the home building process and Choose a qualified builder Establish your budget and secure financing Select the location, benefits, and features of your new home Participate effectively in the design and building process Prepare for home owner orientation, closing, and moving in Create a home maintenance plan Communicate with your builder on warranty service

The Customer Service Zoo

ISBN: , SKU: , AUTHOR: Catherine Devrye, PUBLISHER: East West Books Madras Pvt Ltd, NA Acquista Ora

Creating Caring Communities with Books Kids Love

ISBN: , SKU: , AUTHOR: Chicola, Nancy A. / English, Eleanor B., PUBLISHER: Fulcrum Group, What does it mean to care? Caring is a thoughtful, empathetic concern for the world around us. It is a pebble that, when thrown into a pond, spreads influential rings to the family, school, community, and beyond. In Creating Caring Communities with Books Kids Love, teachers and parents are shown how to build a caring community in the classroom and at home in order to help combat apathy and violence in our world today. Specifically targeted for grades K through 6, and incorporating a wide range of fiction and nonfiction selections, as well as offering a rich foundation of expository and expressive activities, Creating Caring Communities provides teachers with tools for promoting caring attitudes, behaviors, and values among young learners in their personal, family, school, neighborhood, nation, and world environments.

CUSTOMER SERVICE IN LINGUA FRANCESE

Synergie Italia, agenzia per il lavoro, filiale di Buccinasco ricerca per importante azienda cliente nel settore customer service internazionale: ADDETTI AL CUSTOMER SERVICE IN LINGUA FRANCESE I candidati si occuperanno della gestione di chiamate in entrata da parte di clienti internazionali per il settore della moda. Oltre alla gestione delle chiamate si occuperanno di rispondere a richieste pervenute via mail e via chat. Diploma Conoscenza a livello C1 della lingua Francese Conoscenza a livello C1 della lingua italiana Conoscenza C1 della lingua inglese (preferibile) Ottima conoscenza degli strumenti informatici Contratto part time 20 o 30 ore settimanali su turni da lunedì a domenica 5 giorni su 7 Orario di lavoro su turni dalle 8 alle 22 Contratto di somministrazione + proroghe + finalizzato all'inserimento Zona di lavoro: zona Maciacchini (MI)

3rxaa01 as-interface programming and service unit

3rxaa01 as-interface programming and service unit (psu) with sonar bero software charging unit 230v and adapter

HP Netserver LPr

powerful, high-density, ultra-thin server that delivers performance and value The HP Netserver LP r is an ultra-thin rack-optimized server that offers superior performance and scalability for customers who want to grow their business without growing their valuable data center space. The LP r is ideal for dedicated applications as well as Web-hosting, Internet/intranet, proxy, caching, access, DNS, infrastructure, or file and print services for both fast-growing Internet service providers and corporate enterprise customers. The product's ultra-thin 1U form factor delivers rack space optimization without sacrificing performance, expandability, serviceability, or manageability features high-density--1U form factor allows you to install up to 42 servers and 84 Intel® Pentium® III CPUs in one rack best value--ideal server for infrastructure and Web-hosting applications with an Intel Pentium III processor at 1GHz, three internal hot-swappable hard drives, external SCSI port, open 64-bit I/O slot, and up to 4GB memory support manageability--end-to-end management software solution that increases your IT productivity while maximizing server uptime superior rack deployment--complete toolless solution that enables you to seamlessly integrate and deploy the LP r into a wide variety of customer environments low total cost of ownership--Web-enabling performance, easy serviceability, and space-saving form factor provide you with the best customer value key specifications performance processor Intel Pentium III processor at 1GHz with 133MHz front side bus cache 256KB ECC L2 on-die cache per processor ECC memory 256MB 133MHz ECC SDRAM standard 4GB maximum capacity (4 DIMM slots) Supports 128MB, 512MB, and 1GB DIMM I/O expansion slots One open full-length 64-bit, 33MHz PCI slot SCSI controller

Keith's Top Tips for Watercolour Artists

ISBN: , SKU: , AUTHOR: Fenwick, Keith, PUBLISHER: Search Press(UK), Packed with tips from basic painting lessons to final flourishes, this handy reference can assist artists of all skill levels in creating more beautiful and accomplished pictures. It takes the mystery out of painting with quick, easy, and effective techniques, covering such topics as buying and mixing paint, creating fresh color, and painting skies, fields, foregrounds, trees, and mountains. Featuring more than 100 helpful tips, this small, spiral-bound format is convenient for use while painting. In addition, numerous before-and-after sequences and artwork samples are included to illustrate the instructions. Acquista Ora

Sustaining Michigan: Metropolitan Policies and Strategies

ISBN: , SKU: , AUTHOR: NA, PUBLISHER: Michigan State University Press, NA

CUSTOMER SERVICE IN LINGUA OLANDESE

Synergie Italia, agenzia per il lavoro, filiale di Buccinasco ricerca per importante azienda cliente nel settore customer service internazionale: ADDETTI AL CUSTOMER SERVICE IN LINGUA OLANDESE I candidati si occuperanno della gestione di chiamate in entrata da parte di clienti internazionali per il settore della moda. Oltre alla gestione delle chiamate si occuperanno di rispondere a richieste pervenute via mail e via chat. Requisiti Diploma Conoscenza a livello B2 o C1 della lingua Olandese Conoscenza della lingua italiana, francese o inglese livello minimo B2 Ottima conoscenza degli strumenti informatici Contratto part time 20 o 30 ore settimanali su turni da lunedì a domenica 5 giorni su 7 Orario di lavoro su turni dalle 8 alle 22 Contratto di somministrazione+ proroghe+ finalizzato all'inserimento Zona di lavoro: zona Maciacchini (MI)

Customers for Life: How to Turn That One-Time Buyer Into a

ISBN: , SKU: , AUTHOR: Sewell, Carl / Brown, Paul B., PUBLISHER: Crown Business, In this completely revised and updated edition of the customer service classic (more than copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking "Ten Commandments of Customer Service" apply to today's world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original "Customers for Life." A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His "Ten Commandants" provide the essential guidelines, including: - Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge - No complaints? Something's wrong: If you never ask your customers what else they want, how are you going to give it to them? - Measure everything: Telling your employees to do their best won't work if you don't know how they can improve - Borrow, borrow, borrow: Sewell, for example, learned about hospitality from Japanese culture, cleanliness from Disney, and politeness from his mother.

Automotive Heating, Ventilation and Air Conditioning Systems

ISBN: , SKU: , AUTHOR: Farnell, Warren M., PUBLISHER: Prentice Hall, This two-volume package includes complete coverage of heating and air conditioning basics, as well as detailed diagnostic and servicing information. Provides coverage of the history, environmental concerns, and fundamentals of air conditioning, and deals with engine cooling, air delivery systems, and retrofitting for the automotive service professional. A learning and reference tool for automotive service technicians.

Perfect Small Gardens: A Practical Guide

ISBN: , SKU: , AUTHOR: McHoy, Peter, PUBLISHER: Lorenz Books, Offers realistic and sensible advice for making the most of all kinds of areas, and creating an environment for leisure and relaxation out of every plot.

Service Is Front Stage: Positioning Services for Value

ISBN: , SKU: , AUTHOR: Teboul, James, PUBLISHER: Palgrave MacMillan, This book contains a simple but powerful definition of services based upon a separation between back-stage and front-stage activities. Services deal with front interactions, production and manufacturing with back-stage operations. The book uses this distinction systematically to explore all the important issues of the field within a coherent set of concepts and maps, including the service mix, the service triangle and the service-intensity matrix. This is a novel approach to services that challenges the traditional view.

High Performance Branch Banking: A Manager's Guide to

ISBN: , SKU: , AUTHOR: Ritter, Dwight S., PUBLISHER: McGraw-Hill Companies, High Performance Branch Banking is a must-read for any banker with an interest in the retail financial services market. This book gives solutions needed for banks to prosper providing the needed perspective and ideas for branches to overcome obstacles and seize opportunities. High Performance Branch Banking helps managers find the right balance to maximize productivity and performance in an ever-changing market, and offers tips on: managing sales efforts and internal staff; identifying the small business customer; how to ask questions that the customer wants to answer.

Magnetic Service Secrets for Creating Passionately Devoted

ISBN: , SKU: , AUTHOR: Bilijack R Bell Chip R Bell, PUBLISHER: Berrett Koehler Publishers Incorporated, NA

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