customers for life how to turn that one time buyer into a

Customers for Life: How to Turn That One-Time Buyer Into a

ISBN: , SKU: , AUTHOR: Sewell, Carl / Brown, Paul B., PUBLISHER: Crown Business, In this completely revised and updated edition of the customer service classic (more than copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking "Ten Commandments of Customer Service" apply to today's world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original "Customers for Life." A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His "Ten Commandants" provide the essential guidelines, including: - Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge - No complaints? Something's wrong: If you never ask your customers what else they want, how are you going to give it to them? - Measure everything: Telling your employees to do their best won't work if you don't know how they can improve - Borrow, borrow, borrow: Sewell, for example, learned about hospitality from Japanese culture, cleanliness from Disney, and politeness from his mother.

Data Mining Your Website

ISBN: , SKU: , AUTHOR: Mena, Jesus, PUBLISHER: Digital Press, Turn Web data into knowledge about your customers. This exciting book will help companies create, capture, enhance, and analyze one of their most valuable new sources of marketing information-usage and transactional data from a website. A company's website is a primary point of contact with its customers and a medium in which visitor's actions are messages about who they are and what they want. Data Mining Your Website will teach you the tools, techniques, and technologies you'll need to profile current and potential customers and predict on-line interests and behavior. You'll learn how to extract from the huge pools of information your website generates, insights into on-line buying patterns, and how to apply this knowledge to design a website that better attracts, engages, and retains on-line customers. Data Mining Your Website explains how data mining is a foundation for the new field of web-based, interactive retailing, marketing, and advertising. This innovative book will help web developers and marketers, webmasters, and data management professionals harness powerful new tools and processes. The first book to apply data mining specifically to e-commerce Learn effective methods for gathering, managing, and mining Web customer information Use data mining to profile customers and create personalized e-commerce programs

Affluent for Life

ISBN: , SKU: , AUTHOR: Ridlehuber, Ted, PUBLISHER: Charter Financial Publishing Network, From one of America's most respected authorities on wealth management, a refreshingly straight-forward book that explains the 12 issues essential for expanding and protecting a person's net worth. Affluent for Life informs readers how to increase wealth without taking on uncomfortable risk; how to preserve wealth for children; how to give wealth wisely to charity; and the estate at death. This book explains the concepts and strategies essential for any discussion with financial professionals.

How to Escape the No-Win Trap

ISBN: , SKU: , AUTHOR: Berg, Barbara, PUBLISHER: McGraw-Hill Companies, A practical approach to resolving life's catch-22 situations No matter what stresses life may throw at you, there is a way to make things that may at first seem to be no-win situations into win-win victories. Stressful circumstances may have less to do with difficult people and scenarios--and more to do with how we respond to them. In "How to Escape the No-Win Trap," psychotherapist Barbara Berg helps readers gain the insight to detect impending double binds--and stay one step ahead them. This invaluable book reveals: How to assess where you are now in your life--and how you got there How to detach from predicaments that don't work for you The three types of double binds: situational, interpersonal, and circuit overload When to keep trying, and when to alter your course, or let go altogether Acquista Ora

A Way of Life, Disrupted

ISBN: , SKU: , AUTHOR: Scorgie, Bert, PUBLISHER: Authorhouse, This story is to illustrate how life changed over eighty years, how the Second World War changed peoples lives for ever. How technology keeps producing new ideas that makes life easier but not neccesary making the world a more friendly place to live in. I have tried to show people that life was not always about mobile phones and personal computors. The characters in the book are based on people that I grew up with having spent my early years living on a croft experiencing the hardships that went along with that era and way of life.

Rolling the Dice

ISBN: , SKU: , AUTHOR: Ward, Kenneth, PUBLISHER: Milligan Books, This memoir is so timely. The author, who is now a minister, is a young man who was reared in Compton, California. He and his brother, Julius, were reared by both parents and had loving and God-fearing grandparents. Their parents took them to church and taught them the right way to go. They chose to take a different path, which ultimately cost the life of his brother, Julius.The author helps young people to see what can happen when they take the wrong turn in life. But he also helps them to see that God is the Life Jacket that helps to save them when they are drowning and that He is the Lamp that lights the way for you to see how to come from darkness into light.

Sacred Rhythms: Arranging Our Lives for Spiritual

ISBN: , SKU: , AUTHOR: Barton, Ruth Haley, PUBLISHER: InterVarsity Press, Winner of a Logos Book Award Do you long for a deep, fundamental change in your life with God? Do you desire a greater intimacy with God? Do you wonder how you might truly live your life as God created you to live it? Spiritual disciplines are activities that open us to God's transforming love and the changes that only God can bring about in our lives. Picking up on the monastic tradition of creating a "rule of life" that allows for regular space for the practice of the spiritual disciplines, this book takes you more deeply into understanding seven key disciplines along with practical ideas for weaving them into everyday life. Each chapter includes exercises to help you begin the practices--individually and in a group context. The final chapter puts it all together in a way that will help you arrange your life for spiritual transformation. The choice to establish your own sacred rhythm is the most important choice you can make with your life.

Winning with Customers: A Playbook for B2B

ISBN: , SKU: , AUTHOR: Pigues, D. Keith / Alderman, Jerry, PUBLISHER: John Wiley & Sons, Do Your Customers Make More Money Doing Business With You? Knowing the answer can help you build measurable and valuable customer relationships, outperform the competition, and unlock profitable growth. Companies are blind to opportunities for profitable customer relationships without a deep understanding of how they create customer value relative to competitors. With a rigorous and measurable understanding of how customers make more money today and in the future with you, combined with supporting plans and tools to align the entire organization for success, a company can win and win big. "Winning with Customers" offers a step-by-step playbook to help companies develop this capability for themselves, act on it, build a culture around it and sustain it over time. The playbook includes case studies, interviews, and tools from leading B2B companies who have demonstrated success. Written by recognized business thought leaders and practitioners, this book will guide you to profitable growth. The book also serves as a launch point into a community of like-minded executives that includes a companion website which offers exercises, access to thought leaders, and other tools help you win with customers.

Raving Fans

ISBN: , SKU: , AUTHOR: Blanchard, Ken / Bowles, Sheldon M. / MacKay, Harvey, PUBLISHER: William Morrow & Company, "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of "The One Minute Manager, Raving Fans" uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. "Raving Fans" includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

The Life of Gluckel of Hameln: A Memoir

ISBN: , SKU: , AUTHOR: Gluckel / Glueckel / Abrahams, Beth-Zion, PUBLISHER: Jewish Publication Society of America, Gluckel of Hameln was a marvel of her time: an accomplished businesswoman as well as the mother of twelve. Devastated by the death of her beloved husband in , she proceeded to write the riveting memoir that would become a timeless classic, revealing much about Jewish life in seventeenth-century Germany. This volume also features an introduction by translator Beth-Zion Abrahams that provides a fuller background of the author's life and tells how Gluckel came to write the memoir that would provide insight for centuries to come into Jewish, European, and women's history.

Economics for Life: Smart Choices for You, First Edition

ISBN: , SKU: , AUTHOR: Cohen, AVI J. / Howe, Ian, PUBLISHER: Prentice Hall, "Economics for Life: Smart Choices for You" offers a new approach to learning and teaching economics that demonstrates the relevance of economics to students. Accessible language, a non-mathematical approach and use of practical examples connects economics to students' lives in a meaningful way. This text will teach students about economics, unlike traditional texts, that teach how to be an economist.

Campaign for Seduction

ISBN: , SKU: , AUTHOR: Christopher, Ann, PUBLISHER: Kimani Press, For journalist Liza Wilson, covering the campaign of presidential candidate Jonathan Davis is a career-making opportunity. She's up for nightly news anchor, and this story will cinch her spotlight. Plus, she'll get to see the charismatic senator up close and personal. Only, Liza doesn't realize just how personal--until she and John give in to a passion that could turn them into tomorrow's headlines...and derail both their careers. John's whole life has led up to this historic moment. He can't afford to let a breaking scandal destroy all he's worked for. But when Liza uncovers a secret in his past, he risks losing her, too. And John isn't a man who likes to lose. Now he's waging an all-out campaign to win Liza's love. Because her vote is the only one that counts

Planning Your Retirement (Quamut)

ISBN: , SKU: , AUTHOR: Quamut, PUBLISHER: Quamut, Quamut is the fastest, most convenient way to learn how to do almost anything. From tasting wine to managing your retirement accounts, Quamut gives you reliable information in a concise chart format that you can take anywhere. Quamut charts are: Enjoy life after work.Is it getting to be about that time? Retirement is an exciting, liberating new chapter in life-but if you're not prepared, it can be a period of abrupt change and uncertainty. Plan ahead for a joyful and fulfilling retirement with tips on how to: Decide whether you're ready for retirement, and if so, where to liveMake sure your money lasts comfortably through your full retirementEnjoy a healthy and active social, physical, and intellectual life after retiring

The Thimbleberries Guide for Weekend Quilters: 25

ISBN: , SKU: , AUTHOR: Jensen, Lynette, PUBLISHER: Rodale Press, In this beautifully illustrated primer, Lynette Jensen offers 25 projects -- all created exclusively for this book. Jensen draws on more than 20 years of experience in quiltmaking, interior decorating, and fabric design, to share her know-how of the easiest quiltmaking methods. Sprinkled throughout are real-life portraits of contemporary quilters with interesting professions, and strategies for how each one fits quiltmaking time into her busy schedule

Everyday Leadership: Attitudes and Actions for Respect and

ISBN: , SKU: , AUTHOR: MacGregor, Mariam G. / Taswell, Ruth, PUBLISHER: Free Spirit Publishing, Written and experiential activities help teens discover their own leadership potential and develop skills that guide them to act responsibly and make a difference in the world around them. Teens gain a greater understanding of who they are, what matters to them, how that translates into leadership, and how leadership relates to everyday life. Written activities encourage reflection; "do something" activities call for commitment and action. Both enable teens to reach new levels of leadership. Created for use with "Building Everyday Leadership in All Teens," this consumable guide also functions as a stand-alone resource for personal growth.

Desktop Publishing: 10-Hour Series [With Disk]

ISBN: , SKU: , AUTHOR: Lake, Susan E. L., PUBLISHER: Cengage Learning, With the 10-Hour Series books from South-Western Educational Publishing, users can become proficient in a variety of skills in only a short amount of time. These books are ideal for incorporating a new skill into the classroom, workplace, or home. The appearance of documents leaves readers and potential customers with a strong first impression. Learn how to take advantage of word processing software to ensure that the impression is a lasting and favorable one. In ten brief lessons, users will learn key desktop publishing techniques, including how to make design and typography decisions, handle multicolumn documents, insert and edit graphics, and create styles and charts.

Perfect Phrases for Lead Generation: Hundreds of

ISBN: , SKU: , AUTHOR: Brooks, William, PUBLISHER: McGraw-Hill, The Right Phrase for Every Situation...Every Time Prospecting for new customers is a key part of every salesperson's job-and perhaps the most challenging part. Your leads, your approach, your timing, "everything" needs to be perfect. That's why you need "Perfect Phrases for Lead Generation" by renowned sales guru Bill Brooks. He's assembled a winning collection of proven sales strategies for the 21st century-each linked with appropriate phrases for every customer scenario. Using his surefire selection of targeted phrases, you'll learn how to: Identify the 25 types of clients-and customize your words to win them over Master the 10 principles of direct prospecting-using the right phrases to turn cold calls into cash Expand your customer base-and grow your sales-faster, bigger, and better Filled with hundreds of ready-to-use phrases, specific sales pitches, new communication tools, and other networking secrets, this invaluable handbook puts all the tricks of trade at your fingertips.

Lessons to My Children: Simple Life Lessons for Financial

ISBN: , SKU: , AUTHOR: Cohen, I. Mark / Burnett, Weston D., PUBLISHER: LINX Corp, Would you turn over the keys to your financial life over to your children? Lessons to My Children can help you pass on the knowledge and wisdom that will lead to their prosperity and a life of abundance.

How to Live Happy, Joyous, and Free: Life's Journey A to Z

ISBN: , SKU: , AUTHOR: Walker, Betsy G., PUBLISHER: PublishAmerica, Have you ever wanted to stop worrying about what you thought was someone elseas problem but you couldnat? Have you ever wanted to say NO and yet hear yourself saying YES, or promising yourself you wonat do something again, and before you know it youare right back at it? This book is a guide to teach you principles and values that will strengthen you in a way that you can determine for yourself what it is you want in life and visualize yourself achieving success to the point that you will be successful. Betsy stands firm on the belief that challenges are what make a person grow and become who and what they are. She looks at every aspect of life in the affirmative and knows that attitude is one of the main ingredients for success in life. Reach within yourself and learn how to live each day happy, joyous, and free as she has.

Too Hot to Handle

ISBN: , SKU: , AUTHOR: Dahl, Victoria, PUBLISHER: Harlequin HQN, Merry Kade has always been the good girl. The best friend. The one who patiently waits for the guy to notice her. Well, no more. Merry has just scored her dream job, and it's time for her life to change. As the new curator of a museum in Wyoming, she'll supervise some-okay, a lot of-restoration work. Luckily she's found the perfect contractor for the job, and even better, he lives right next door. Shane Harcourt can't believe that someone wants to turn a beat-up ghost town into a museum attraction. After all, the last thing he needs is the site of his dream ranch turning into a tourist trap. He'll work on the project, if only to hasten its failure...until the beautiful, quirky woman in charge starts to change his mind. For the first time ever, Merry has a gorgeous stud hot on her heels. But can she trust this strong, silent man, even if he is a force of nature in bed? When Shane's ulterior motives come out, he'll need to prove to Merry that a love like theirs may be too hot to handle, but it's impossible to resist.

The Spirit to Serve

ISBN: , SKU: , AUTHOR: Marriott, J. W., Jr. / Brown, Kathi Ann, PUBLISHER: HarperCollins Publishers, Since taking over the business from his father in , J. w. Marriott has moved from triumph to triumph, building an international chain that includes more than hotels, and making Marriott one of the most recognized names in the hospitality industry. Now, for the first time ever, Marriott explains the unique management philosophy that brought him this enormous success. Written in an informal first-person narrative that's both engaging and easy to read, The Spirit to Serve distills his years of hard-earned wisdom and experience into a practical blueprint that anyone wishing to emulate his achievements can follow. It includes tips on how to motivate employees, nurture in-house talent, and cultivate customer loyalty, as well as invaluable advice on handling growing pains, understanding the big picture, and knowing when to take risks. Packed with numerous real-life examples that illustrate his principles, The Spirit to Serve is vital reading for all CEOs, middle managers, and department supervisors.

Breaking Dawn

ISBN: , SKU: , AUTHOR: Meyer, Stephenie, PUBLISHER: Little, Brown Books for Young Readers, When you loved the one who was killing you, it left you no options. How could you run, how could you fight, when doing so would hurt that beloved one? If your life was all you had to give, how could you not give it? If it was someone you truly loved? To be irrevocably in love with a vampire is both fantasy and nightmare woven into a dangerously heightened reality for Bella Swan. Pulled in one direction by her intense passion for Edward Cullen, and in another by her profound connection to werewolf Jacob Black, a tumultuous year of temptation, loss, and strife have led her to the ultimate turning point. Her imminent choice to either join the dark but seductive world of immortals or to pursue a fully human life has become the thread from which the fates of two tribes hangs. Now that Bella has made her decision, a startling chain of unprecedented events is about to unfold with potentially devastating, and unfathomable, consequences. Just when the frayed strands of Bella's life--first discovered in "Twilight," then scattered and torn in "New Moon" and "Eclipse"--seem ready to heal and knit together, could they be destroyed... forever? The astonishing, breathlessly anticipated conclusion to the Twilight Saga, "Breaking Dawn "illuminates the secrets and mysteries of this spellbinding romantic epic that has entranced millions.

The Talent Edge: A Behavioral Approach to Hiring,

ISBN: , SKU: , AUTHOR: David S. Cohen, PUBLISHER: Wiley, "A practical step-by-step approach to hiring the right person." Every hiring manager knows that the traditional hiring and interviewing process is a poor tool for predicting organizational fit and future on-the-job success. Behavioral interviewing can improve your chances of picking the right candidate two to five times over traditional processes. It focuses on how the candidate works rather than on skills, qualifications, and impressions. "The Talent Edge" shows how you can develop a concrete understanding of what your own top performers do differently than the majority of their peers, and how to translate that knowledge into a better hiring system. While using case studies from organizations that have successfully transformed their hiring practices, the book articulates the business case for a Behavioral Interviewing system, and provides a roadmap for implementing it. Comprehensive coverage includes: how to write job profiles and translate them into questions and answers that can be used in the interview; how to prepare for the interview, ask questions, and probe for the right information. The book also offers advice on how behaviors that are defined and proven to be useful in the hiring process can be incorporated into performance management, career development, and succession planning.

The Well-Fed Self-Publisher: How to Turn One Book into a

ISBN: , SKU: , AUTHOR: Peter Bowerman, PUBLISHER: NA, NA Acquista Ora

Daily Marriage Builders for Couples

ISBN: , SKU: , AUTHOR: Littauer, Fred / Littauer, Florence, PUBLISHER: Thomas Nelson Publishers, "All of us can talk but very few of us communicate." Transform your marriage into the rich and joyful relationship you always reamed it could be-in just 10 minutes a day With clarity, wit, and insight, Fred and Florence Littauer share from their thirty years of experience working with couples and offer practical advice on how to add zest and meaning to your relationship. In" Daily Marriage Builders for couples," you and your spouse will find 120 appealing, quick-to-read chapters that help you: 1. Communicate without conflict Learn how to make time for each other despite your busy lifestyleUnderstand your personality differencesKnow God's plan for your lifeStay faithful to each otherBreak down barriers to communications 2. Discover new ways to laugh together Turn talking into meaningful conversation Increase your understanding of each other's feelings, attitudes and motivators Strengthen the spiritual foundation of your marriage and nurture the bond between youOvercome common marriage problems Share cherished memories-and create new ones

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