creating and sustaining superior customer service

Gainsharing and Employee Involvement

ISBN: , SKU: , AUTHOR: Graham-Moore, Brian / Ross, Timothy L., PUBLISHER: BNA Books (Bureau of National Affairs), You can improve competitiveness, productivity, labor relations, customer service, and more -- with a program that rewards employees for your organization's success. In this expanded edition of the successful book Gainsharing: Plans for Improving Performance, the authors show you why gainsharing works -- and how you can build an effective gainsharing program. You get guidance on several types of alternative compensation strategies including participative management, pay-for-performance, and contingent/variable compensation. The authors share: -- insights on gainsharing -- and its use with employee involvement programs -- strategies for improving quality and customer service -- coverage of special issues in the public, not-for-profit, and service sectors -- formulas for a reward structure that will further your organization's goals -- common pitfalls -- and how to make your program successful in the long term -- examples of gainsharing organizations -- including a 19-year case study -- with statistics on their performance -- a glossary of important terms and an index for easy reference -- list of other helpful resources You will learn if gainsharing is right for your organization, and what assistance you will need to develop a successful system of shared rewards.

How to Program Visual Basic 5: Creating ActiveX Controls,

ISBN: , SKU: , AUTHOR: McManus, Jeffrey P., PUBLISHER: Ziff-Davis Press, Visual Basic is Microsoft's premium programming language for creating applications in today's demanding market. This how-to guide introduces non-programmers and Visual Basic developers to the basics of object-oriented building for desktop and the Internet. Includes chapters on: ActiveX technologies, simple step-buy-step sample applications involving Visual Basic and ActiveX, and creating original ActiveX objects. -- Build ActiveX objects with Visual Basic -- Step-by-step instructions for creating impressive 32-bit applications -- A unique, four-color, highly-illustrated approach to learning Visual Basic with ActiveX -- CD-ROM includes source code from the book and utilities created by experts in the field

Kaiman aqua sphere

Kaiman™ Swim Goggles Superior Comfort and Visibility with an Exceptional Design. The Kaiman goggle is an excellent competitive-style goggle that offers features superior to a traditional swim goggle. Constructed of Softeril®, the Kaiman also provides 100% UVA and UVB protection. The Kaiman is available in a variety of colors and comes in large and small sizes for adults and children. Available lens options include clear, tinted, mirrored and blue.

Customer service coordinator MB

Randstad Italia Specialty Technical seleziona per azienda metalmeccanica un team leader per l’ufficio customer service tecnico. La risorsa si occuperà di coordinare le risorse dell’ufficio customer service e risponderà al responsabile del dipartimento. Requisiti: Conoscenza del processo di gestione degli ordini e degli aspetti logistici fino alla soddisfazione dei clienti. Esperienza nel ruolo di coordinatore di un team di almeno 4 risorse. Conoscenza delle esigenze del cliente da un punto di vista meccanico. Diploma di perito o laurea in meccanica, oppure esperienza nel ruolo maturata nel settore meccanico, conoscenza del disegno meccanico, conoscenza dei materiali, buona conoscenza della lingua inglese. Si valuta proposta contrattuale. L’annuncio è rivolto ad entrambi i sessi.

Inside Home Depot

ISBN: , SKU: , AUTHOR: Roush, Chris, PUBLISHER: McGraw-Hill Companies, "Reads like a novel, yet serves as a how-to guide for creating a customer culture and marketing strategies that wow Wall Street...I recommend this book as priority reading for all retail executives." Kurt Barnard, President, Barnard Retail Trend Report and Barnard's Retail Consulting Group. Admirers, competitors, industry and Wall Street analysts alike are intrigued with the question of what makes Home Depot so special. What, exactly, does this giant do that so clearly distinguishes it from the competition? How does Home Depot culture and customer service work? And, most importantly, what lessons can every business learn from the Home Depot example? INSIDE HOME DEPOT takes you behind the scenes to discover the secrets of success of this retail giant how, in just twenty years, Home Depot has not only changed the way hardware is sold, Home Depot has also elevated the superstore concept to a new level of success, inspiring both admiration and fear in the retail community. Relying on inside access to Home Depot's training programs, interviews with key employees both past and present, and meticulous investigative journalism, Pulitzer Prize nominated journalist Chris Roush presents the first uncensored book about how this company has become so successful, and isolates the practical lessons that readers can apply to any industry.

Microsoft Visual Basic : Reloaded

ISBN: , SKU: , AUTHOR: Zak / Zak, Diane, PUBLISHER: Course Technology, Pairing fundamental programming concepts with business applications and also fun and engaging game applications, MICROSOFT VISUAL BASIC : RELOADED, 4E provides a solid foundation in programming principles and how to use them. The book begins by covering the basics, like creating user interfaces, and understanding variables, constants, and calculations. Building upon this knowledge, coverage progresses to more advanced topics like creating classes and objects and using ADO.NET, LINQ, and ASP.NET. This edition leverages the powerful pedagogy of previous editions, but brings it up-to-date with Visual Basic and new examples and applications.

Raving Fans

ISBN: , SKU: , AUTHOR: Blanchard, Ken / Bowles, Sheldon M. / MacKay, Harvey, PUBLISHER: William Morrow & Company, "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of "The One Minute Manager, Raving Fans" uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. "Raving Fans" includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

CNBC Creating Wealth: An Investor's Guide to Decoding the

ISBN: , SKU: , AUTHOR: O'Connell, Brian / CNBC / Griffeth, Bill, PUBLISHER: John Wiley & Sons, Demystify investing and maximize your wealth-with guidance from the world's most trusted financial news network From CNBC, the global leader of financial news, comes the most user-friendly, approachable guide to simplifying the often confusing world of finance and investing. "CNBC Creating Wealth" offers a complete and comprehensive introduction to world markets and shows readers how to use the information and tools currently available for maximum wealth-building. Using the hallmark CNBC approach-demystifying complex and confusing market terminology through lucid language and instructions-this accessible primer helps readers make smarter investment choices, and stay successful and secure even in volatile markets. "CNBC Creating Wealth" covers: The inside story of the stock market and creating a long-term investment portfolio Strategies for the most profitable investment areas, including stocks, bonds, and mutual funds Online tools, including research, brokers, and access to data about financial markets around the world

Leading Schools to Success Constructing and Sustaining

ISBN: , SKU: , AUTHOR: James W Guthrie Patrick Schuermann, PUBLISHER: Sage Publications, NA

art and design

USATO ART AND DESIGN - Philip Andrews and Michael Langford - Langford's Starting Photography: The guide to creating great images

Making Your Own Paper

ISBN: , SKU: , AUTHOR: Saddington, Marianne / Art, Pam, PUBLISHER: Storey Publishing, Step-by-step instructions and color illustrations provide the beginner with information about using a mold, pressing and drying, coloring and texturing, preparing a writing surface, and creating paper art and crafts.

Service Quality: Research Perspectives

ISBN: , SKU: , AUTHOR: White, Susan S. / Schneider, Benjamin, PUBLISHER: Sage Publications (CA), "This book is not a 'one-minute' guide for managers in search of alleged quick-fixes of service quality. Instead, it is thirty years of accumulated theory and research that can help serious students understand and analyze this complex phenomenon. The book succeeds in embedding the often overlooked customer within organization studies, using the interdisciplinary approach that scholars preach but seldom practice, and closing with an agenda for future research that others might even find worth pursuing." --Dr. David E. Bowen, Professor of Management and Dean of Faculty and Programs, Thunderbird"Schneider and White promise to deliver insight into the intriguing intricacies of providing excellent services. They deliver sagacity, the intelligent application of knowledge. They do this by being eclectic, disciplined, and thoughtful... Facts about service - what it is, how it happens, what is required to make it better - thankfully dominate this book, supported by good thinking and good methods. No one interested in service quality should miss this book. There is no other book like it." --Rick Guzzo, Ph.D., Mercer Human Resource Consulting"The coverage is excellent. Among other things, it does a nice job of providing a rationale for why researchers and managers need to understand the perspectives of their customers." --Susan E. Jackson, Ph.D., Rutgers UniversityThe last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. Scholars and researchers in a number of disciplines, including marketing, human resources I/O psychology, sociology, and consumer behavior, have all made substantial contributions to understanding what service is, howservice and service delivery quality are experienced by customers, and the role of employees and their organizations in service delivery. Service Quality: Research Perspectives presents a comprehensive overview and analysis of the field and its research, including its growth, emerging trends, and debates. Authors Benjamin Schneider and Susan S. White cover the diverse conceptual and empirical approaches that characterize thinking and research on service quality, especially service delivery. It introduces the concept of service and the important ways service production can differ from goods production. It also presents a history of the concept of product quality and the emergence of concern for service quality. Key Features Summarizes conceptual and empirical research from the marketing perspective on the measurement of service quality and customer satisfaction Deals with concepts and approaches to service characteristic of operations management, especially the role of customer variability in service production Introduces research promoting the linkage of service climate experienced by employees to the service quality experienced by customers Presents several HR/OB approaches to organizational design and useful frameworks for integrating ide

CUSTOMER SERVICE IN LINGUA POLACCA

Synergie Italia, agenzia per il lavoro, filiale di Buccinasco ricerca per importante azienda cliente nel settore customer service internazionale: ADDETTI AL CUSTOMER SERVICE IN LINGUA POLACCA I candidati si occuperanno della gestione di chiamate in entrata da parte di clienti internazionali per il settore della moda. Oltre alla gestione delle chiamate si occuperanno di rispondere a richieste pervenute via mail e via chat Diploma Conoscenza a livello C1 della lingua Polacca Conoscenza della lingua italiana livello minimo B2 Ottima conoscenza degli strumenti informatici Contratto part time 20 ore settimanali su turni da lunedi a domenica 5 giorni su 7 Orario di lavoro su turni dalle 8 alle 22 Contratto di somministrazione+ proroghe+ finalizzato all'inserimento Zona di lavoro: zona maciacchini (MI)

Hug Your Customers: The Proven Way to Personalize Sales and

ISBN: , SKU: , AUTHOR: Mitchell, Jack, PUBLISHER: Hyperion Books, Hug Your Customers is about customer service and how Jack Mitchell has practiced it by extending ???hugs, ??? --unexpected extras, from knowing each customers name, along with their family members and clothing preferences to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension ???Shop at Mitchells???).& nbsp; Mitchell looks at sales as being about something other than the product.& nbsp; You???re not selling clothing, you???re selling the relationship.& nbsp; That??'s why on Saturdays, many people come to Mitchell??'s just to see what??'s going on.& nbsp; In the summer, he??'s giving away hot dogs.& nbsp; Any time a regular customer walks in, the sales staff knows his name, spouse??'s and kids???& nbsp; names, clothing preferences and last purchase.& nbsp; Jack Mitchell is a natural story teller and his folksy, homespun style will appeal and educate. There are several stories that Jack will tell that illustrate these kinds of hugs that exemplify outstanding customer service. Chapters include: Hugging 101& nbsp; & nbsp; & nbsp; & nbsp; & nbsp; The Three E???s From Three Suits to Three Thousand& nbsp; & nbsp; Pick Your Game The Big Secret& nbsp; & nbsp; & nbsp; & nbsp; & nbsp; Everybody Gets It, Everybody Does It Game Day& nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; You Train Dogs, You Educate People I Love Mistakes& nbsp; & nbsp; & nbsp; & nbsp; & nbsp; The Power of New The Formula

The U.S. Postal Service: Status and Prospects of a Public

ISBN: , SKU: , AUTHOR: Tierney, John T., PUBLISHER: Praeger, This detailed, comprehensive volume examines the many problems facing government corporations and their management in general and the Postal Service in particular. Among the topics discussed are the trade-offs between cost control efforts and service performance; rate setting; rate regulation; the impact of new technologies; controversial issues in labor-management negotiations; and the effect of collective bargaining on postal costs and operations. The study also looks at whether the Postal Service is aggressively keeping pace with its major competitors and whether it is successfully meeting the needs of its customers.

CUSTOMER SERVICE IN LINGUA RUSSA

Synergie Italia, agenzia per il lavoro, filiale di Buccinasco ricerca per importante azienda cliente nel settore customer service internazionale ADDETTI AL CUSTOMER SERVICE IN LINGUA RUSSA I candidati si occuperanno della gestione di chiamate in entrata da parte di clienti internazionali per il settore della moda. Oltre alla gestione delle chiamate si occuperanno di rispondere a richieste pervenute via mail e via chat Diploma Conoscenza a livello C1 o C2 della lingua Russa Conoscenza della lingua italiana livello minimo B2 Ottima conoscenza degli strumenti informatici Contratto part time 20 o 30 ore settimanali su turni da lunedì a domenica 5 giorni su 7 Orario di lavoro su turni dalle 8 alle 22 Contratto di somministrazione+ proroghe Zona di lavoro: zona Maciacchini (MI)

Remote work - télétravail

I put myself forward for the role of Online advisor, as a remote worker. I perform operating tasks for foreign companies: consultancy, planning functions, local advisor, database, CRM, customer service, posting, translations and paging/graphic design (Italian, French, English and German); Word, Excel, QuarxXPress, Indesign, Illustrator, Photoshop, etc.; scanning and OCR; graphic works. Consultante italienne polyglotte se propose de chez soi en télétravail pour des taches opératives: service clients, CRM, consultation, fonctions de planning, database, postage électronique, traductions et pagination graphique (Italien, Français. Anglais et Allemand): Word, Excel, QuarkXPress, Indesign, Illustrator, Photoshop, etc.; travaux de scanner et OCR; uvres graphiques.

STORE MANAGER Fashion & Luxury

For our Client, an important Italian Company operates in the fashion and luxury industry, we are looking for a: STORE MANAGER   The best Candidate is a person with deep passion for fashion and luxury with direct experiences in managing a store and coordinating people in an international environment.   Essential Duties and Responsibilities: To provide exceptional Customer service experience by greeting, listening and assisting Customers in exceeding their needs, demonstrating an excellent knowledge of products, as well as of the brand history and heritage.   To build and strengthen relationships with Customers, deal with different nationalities and personalities and put always the Customers at ease.   To contribution to the Store Team will be key to accomplish the goals set by the Management and to maintain Visual standards and general maintenance.   To assist and train the sales staff in order to ensure outstanding Customer services.   To ensure maintenance of inventory accuracy, in line with Company policies and procedures.   To analyse and provide sales reporting and to monitor KPI’s. The successful Candidate will have strong work ethic, leadership skills, high energy level and team orientation and also a very good verbal and written communication.   You must be fluent in English. Place of work: Serravalle Outlet.

Marketing Specialist -…

Marketing Specialist - B2B Multinazionale leader nel settore dei servizi Kei Responsibilities: Develop and implement a marketing plan and initiatives (incl. Online-Marketing) Generate and maintain key market data and insights that enable development of country marketing strategies Execute country specific marketing activities in support Ensure that marketing programmes and activities are executed ensuring brand compliance and also coordinated with global initiatives and programs Oversee in-country industry relations Drive internal and external communications activities to defined stakeholders Provide suitable and appropriate marketing and sales materials to the Commercial Teams to assist in their activities Support customer communications activities, to include: Customer Loyalty Program for developing and implementing appropriate action plans to improve Customer Loyalty based on the analysis of results Participate and execute European or Global marketing projects from international teams within local countries Experience of planning and executing B2B marketing solutions, strategies and programmes to meet revenue and lead generation targets, create impactful market positioning, and enable the sales and commercial teams Excellent Interpersonal skills / savvy and culture awareness Customer focus and stakeholder engagement skills With a proactive and innovative approach Excellent ability to create clear and purposeful written content for multiple formats and audiences. Drive results Self-starter Good analytical skills Travel required. Inserzionista: Page Personnel

CUSTOMER SERVICE IN LINGUA TEDESCA

Synergie Italia, agenzia per il lavoro, filiale di Buccinasco ricerca per importante azienda cliente nel settore customer service internazionale: ADDETTI AL CUSTOMER SERVICE IN LINGUA TEDESCA I candidati si occuperanno della gestione di chiamate in entrata da parte di clienti internazionali per il settore della moda. Oltre alla gestione delle chiamate si occuperanno di rispondere a richieste pervenute via mail e via chat. Diploma Conoscenza a livello B2 della lingua Tedesca Conoscenza della lingua italiana o inglese livello minimo B2 Ottima conoscenza degli strumenti informatici Contratto part time 20 o 30 ore settimanali su turni da lunedi a domenica 5 giorni su 7 Orario di lavoro su turni dalle 8 alle 22 Contratto di somministrazione+ proroghe+ finalizzato all'inserimento Zona di lavoro: zona Maciacchini (MI)

Building Your Home: An Insider's Guide

ISBN: , SKU: , AUTHOR: Smith, Carol, PUBLISHER: Builderbooks, In the second edition of Building Your Home: An Insider's Guide, customer service expert Carol Smith shows you how to work with your builder to create the home of your dreams. This guide is a must-have for anyone planning to build a high-quality home. With this comprehensive, step-by-step book, you can avoid common mistakes in the home building process and Choose a qualified builder Establish your budget and secure financing Select the location, benefits, and features of your new home Participate effectively in the design and building process Prepare for home owner orientation, closing, and moving in Create a home maintenance plan Communicate with your builder on warranty service

The Customer Service Zoo

ISBN: , SKU: , AUTHOR: Catherine Devrye, PUBLISHER: East West Books Madras Pvt Ltd, NA Acquista Ora

Creating Caring Communities with Books Kids Love

ISBN: , SKU: , AUTHOR: Chicola, Nancy A. / English, Eleanor B., PUBLISHER: Fulcrum Group, What does it mean to care? Caring is a thoughtful, empathetic concern for the world around us. It is a pebble that, when thrown into a pond, spreads influential rings to the family, school, community, and beyond. In Creating Caring Communities with Books Kids Love, teachers and parents are shown how to build a caring community in the classroom and at home in order to help combat apathy and violence in our world today. Specifically targeted for grades K through 6, and incorporating a wide range of fiction and nonfiction selections, as well as offering a rich foundation of expository and expressive activities, Creating Caring Communities provides teachers with tools for promoting caring attitudes, behaviors, and values among young learners in their personal, family, school, neighborhood, nation, and world environments.

CUSTOMER SERVICE IN LINGUA FRANCESE

Synergie Italia, agenzia per il lavoro, filiale di Buccinasco ricerca per importante azienda cliente nel settore customer service internazionale: ADDETTI AL CUSTOMER SERVICE IN LINGUA FRANCESE I candidati si occuperanno della gestione di chiamate in entrata da parte di clienti internazionali per il settore della moda. Oltre alla gestione delle chiamate si occuperanno di rispondere a richieste pervenute via mail e via chat. Diploma Conoscenza a livello C1 della lingua Francese Conoscenza a livello C1 della lingua italiana Conoscenza C1 della lingua inglese (preferibile) Ottima conoscenza degli strumenti informatici Contratto part time 20 o 30 ore settimanali su turni da lunedì a domenica 5 giorni su 7 Orario di lavoro su turni dalle 8 alle 22 Contratto di somministrazione + proroghe + finalizzato all'inserimento Zona di lavoro: zona Maciacchini (MI)

3rxaa01 as-interface programming and service unit

3rxaa01 as-interface programming and service unit (psu) with sonar bero software charging unit 230v and adapter

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