customer service in health care grassroots approach to

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Essentials of Health Care Marketing

ISBN: , SKU: , AUTHOR: Berkowitz, Eric N. / Berkowitz, PUBLISHER: Jones & Bartlett Publishers, In this text your students will receive a complete curriculum of marketing management tools and techniques. Filled with examples from a wide array of health care providers, health systems, HMOs, physician-hospital organizations, and more, Essentials of Health Care Marketing covers market research, strategy, and the strategic marketing process. Each chapter is complete with objectives, study questions, and charts.

Creating and Sustaining a Superior Customer Service

ISBN: , SKU: , AUTHOR: Poisant, Jim / Poisant, James, PUBLISHER: Praeger, Poisant reveals the "secrets" of superior customer service organizations. He redefines the role of management and organizations, taking the reader on a journey and discovering the true nature of superior managers and organizations. Those in management positions who seek to understand how to better motivate their employees and better serve their customers will find the answers they are searching for in these pages. Managers will relearn nearly everything they have been taught about the profession of management. Redefining the criteria of power and success, Poisant supplies a blueprint for survival in a competitive environment. Anyone charged with the management of others will find the approach valuable, as will students and scholars of management.

Illustrated Guide to Home Health Care

ISBN: , SKU: , AUTHOR: Springhouse Publishing, PUBLISHER: Springhouse Corporation, Home care instructions for patients and their families are explained completely and in simple terms. Large typeface throughout helps readers with impaired vision. Illustrations enhance comprehension. The first section covers the fundamentals of home care, including how to properly handle a hospital bed, feed patients who have difficulty eating, administer medications, provide incontinence care, perform exercises, learn or teach how to use crutches and canes, and more. The second section gives concise instructions for specific procedures, such as oxygen therapy, I.V. therapy, suctioning, tracheostomy care, respiratory therapy, parenteral nutrition, cast care, colostomy care, and more.

A Guide to Raising Llamas: Care, Showing, Breeding, Packing,

ISBN: , SKU: , AUTHOR: Birutta, Gale, PUBLISHER: Storey Publishing, A comprehensive handbook covering behavior, training, facilities, showing, health care, first aid, breeding, birthing, and marketing.

Worlds of Illness: Biographical & Cultural Perspectives on

ISBN: , SKU: , AUTHOR: Radley, Alan / Radley Alan, PUBLISHER: Routledge, In recent years the study of illness as experienced by patients has emerged as an approach to understanding sickness. Descriptions of the everyday situations of people with particular diseases, provide a commentary upon the nature of symptoms and upon the relation of the body to society. This approach stresses the biographical and cultural contexts in which illness arises and is borne by individuals and those who care for them. It emphasises the need to understand illness in terms of the patients own interpretation, of its onset, the course of its progress and the potential of the treatment for the condition. Worlds of Illness examines people's experience of illness and their understanding of what it means to be healthy. The contributors are the first to offer this biographic and cultural approach in one volume, redefining the perspective further and drawing attention to its potential for questioning theoretical assumptions about health and illness.

Health Network Innovations: How 20 Communities Are Improving

ISBN: , SKU: , AUTHOR: Bogue, Richard J. / Hall, Claude H., Jr., PUBLISHER: Jossey-Bass, For leaders and change makers in health and human services delivery, "Health Network Innovations" offers a behind-the-scenes look at the strategies and methods that 20 pioneers have used to establish strong networks of community care.

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The Complete Self-Care Guide to Homeopathy, Herbal Remedies

ISBN: , SKU: , AUTHOR: Feingold, Ellen, PUBLISHER: Homeopathy Center of Delaware, Everything you need to know about essential natural alternatives for good health.

The Juice Lady's Guide to Juicing for Health: Unleashing the

ISBN: , SKU: , AUTHOR: Calbom, Cherie, PUBLISHER: Avery Publishing Group, A practical A-to-Z guide to the prevention and treatment of the most common health disorders. Written by nutritionist and juicing expert Cherie Calbom, "The Juice Ladyas Guide to Juicing for Health, Revised Edition," shows you how to use fresh juice to lose weight, boost energy, and achieve the glow of health. With helpful guidelines for buying and using a juice machine, Cherie also explains how to put that machine to work with delicious recipes and easy-to-understand nutritional programs for more than fifty health conditions. These research-backed programs include the best combinations of fruits and vegetables for each disorder, along with a diet plan and other health tips that can help you fight off disease. This revised edition provides updated health and nutritional information on many conditions, including ADHD, cancer, chronic fatigue syndrome, diabetes, fibromyalgia, multiple sclerosis, and much more. Supporting the nutritional programs with a unique diet plan, special cleansing regimens, and detailed appendices packed with useful information, "The Juice Ladyas Guide to Juicing for Health" gives you a total approach to healthanow, and for the rest of your life.

Migration and the Globalisation of Health Care The Health

ISBN: , SKU: , AUTHOR: John Connell, PUBLISHER: Edward Elgar Publishing Limited, NA

Pocket Guide to Infection Prevention and Save Practice

ISBN: , SKU: , AUTHOR: Schaffer, Susan D., PUBLISHER: C.V. Mosby, POCKET GUIDE TO INFECTION PREVENTION AND SAFE PRACTICE provides nurses and other health care workers with a valuable and compact resource. This pocket guide meets the health care provider's needs for readily accessible information to prevent transmission of organisms during routine practice, handle significant employee exposure to infectious disease, and determine when employees should be excluded from patient care. It assists them in implementing the most current, research-based recommendations for safe practice and helps the nurse teach patients effective infection control measures. The book contains three units: trends and regulations in infection control; infection control strategies; and infection control and nursing procedures, with content presented in an easily accessible outline format.

Meal Preparation and Training: The Health Care

ISBN: , SKU: , AUTHOR: Klinger, Judith Lannefeld, PUBLISHER: Slack, This book identifies and examines training techniques for the kitchen. Designed specifically for the therapist or health care professional, techniques demonstrated should be utilized by health care professionals to teach those with physical disabilities or the elderly how to understand and perform tasks in the kitchen successfully. Some issues addressed in the book include kitchen planning, meal planning, nutrition, safety, stress, and more. Materials are provided to help with kitchen and home planning. The book looks at how to deal with clients in their homes, working with children, hospice, and dealing with individuals with physical and cognitive limitations and elderly from a health care professional's perspective. Meal Preparation and Training: The Health Care Professional's Guide is divided into several sections. Part I assesses the situation - the types of patients as well as the caregivers and family - then focuses on specific disabilities and problems including a client with arthritis, chronic pain, etc. Part II is involved with the kitchen and the home, from safety and modifications to transporting items. Part III focuses on equipment, appliances, nutrition, shopping, and includes a guide to teaching recipes. Part IV provides help for the health care professional and caregivers with extensive support materials. These include funding, agencies and organizations, sources for equipment and materials, general references, and forms and plans for making equipment. The forms and plans may be photocopied, enlarged if desired, and are designed for use with clients.

Physical Examination and Health Assessment [With CDROM]

ISBN: , SKU: , AUTHOR: Jarvis, Carolyn, PUBLISHER: W.B. Saunders Company, With a clear, student-friendly approach, this text provides a solid understanding of how to perform a health assessment. Head-to-toe presentations show the steps of a physical examination in a logical sequence. Detailed illustrations, summary checklists, and new learning resources ensure that you learn all the skills you need to know. It's easy to see why this text is, far and away, #1 in this market

Principles and Practice of Epidemiology: An Engaged Approach

ISBN: , SKU: , AUTHOR: Rossignol, Annette M. / Rossignol Annette, PUBLISHER: McGraw-Hill Humanities/Social Sciences/Langua, Using an "engaged approach," this valuable resource offers a clear, easy-to-follow presentation of the basic mathematical components, ethics, and study design options in epidemiology, as well as the primary types and sources of error in epidemiologic studies. It covers key issues associated with solving public health problems, from a solid understanding of fundamental principles to the methodologies employed by epidemiologists or other public health professionals. Its unique global perspective includes discussions of emerging and re-emerging diseases.

Discover Health Student Edition

ISBN: , SKU: , AUTHOR: Ags Secondary, PUBLISHER: Ags Classic Short Stories, Engage your students with this lively and thorough health text Discover Health is a comprehensive health program for your students who read below grade level. Written to meet National Health Education Standards, this full-color, easy-to-read textbook addresses the important health issues that confront today's pre-teens and teens. Reading Level: 3-4 Interest Level: 6-12

Customer-Inspired Quality: Looking Backward Through the

ISBN: , SKU: , AUTHOR: Shaw, James G. / Shaw, PUBLISHER: Jossey-Bass, Customer Inspired Quality by James G. Shaw is a superior resource for executives faced with the challenge of improving quality and customer satisfaction cost-effectively, and in ways that help their organizations compete. Shaw, a pioneer in bringing quality improvement from the engineering realm to service processes and organizations, believes that customers are in the best position to define quality for any company. In fact, their definition is the only one that really counts. In his newest book, he takes readers through the methodology necessary to improve processes, and therefore quality, as perceived by the customer. Customer Inspired Quality shows readers, step-by-step, how to: -- Use a Process Profile "RM" to analyze a process from the customer's point of view -- Establish measurements that reflect the customer's definition -- Qualify a process for the six levels of process improvement -- Conduct process improvement reviews Shaw uses real-world examples and situations to illustrate his concepts. Customer Inspired Quality includes: -- Glossary -- Summary charts -- Recommended reading and references -- Basic measurement tools -- Brainstorming tools -- Suggested quality measures

Nursing Assistant: A Nursing Process Approach (SC)

ISBN: , SKU: , AUTHOR: Hegner, Barbara R. / Hegner / Caldwell, PUBLISHER: Cengage Learning, This best-selling, eighth-edition book offers comprehensive coverage of the theory and skills required of nursing assistants in acute care, long-term care, and home health care settings. This competency-based text includes all the essential information required to pass the competency evaluation exam required by the Omnibus Reconciliation Act- (OBRA) as well as advanced nursing assistant skills. It includes 143 procedures that identify OBRA requirements; the need for personal protective equipment as outlined by standard precautions; and related video segments on DelmarA-s Nursing Assistant Video Series, 3E. This proven book can help you master the skills you need to succeed as a nursing assistant.

Mosby's Textbook for the Home Care Aide

ISBN: , SKU: , AUTHOR: Birchenall, Joan M. / Steight, Eileen, PUBLISHER: Mosby Elsevier Health Science, This comprehensive new textbook contains highlighted need-to-know reference information. It focuses on reality-based responsibilities of a home care aide.

Healthy Aging, Healthy Treatment: The Impact of Telling

ISBN: , SKU: , AUTHOR: Peake, Thomas H. / Peake, Tom H., PUBLISHER: Praeger, Human stories are the core of identity and meaning. This book is an invitation to the engaging and reforming power of telling stories. It is also an invitation to heal the story of health care for older adults by improving the communication between professionals in medicine, psychology, and religion. At any age the process of genuinely listening and expressing hopes and fears is an intimacy rarely matched in human interaction. Life stories can be told, revised, and rewritten through psychotherapy and improved by a health care which integrates the best of medicine, religion, and psychology. This book invites health care reform by renewing old principles. Through clinical experience, research, and listening to seniors and their families, life stories can be retold to promote healthy treatment and healthy aging. This book will be of interest to students and professionals in psychology, medicine, nursing, religion, and social work.

Green Foods: "Phyto-Foods" for Super Health

ISBN: , SKU: , AUTHOR: Hawken, C. M., PUBLISHER: Woodland Publishing, Mix the latest scientific data on herbal products and physical ailments with the need for natural approaches to health, and what do you have? The Woodland Health Series. Each of these booklets gives concise, pertinent information for those looking to nature for optimal health.

Killer Cure

ISBN: , SKU: , AUTHOR: Bewley, Elizabeth L., PUBLISHER: Dog Ear Publishing, Killer Cure will change forever how you think about your health and health care. Leaving conventional wisdom in the dust, Killer Cure reveals startling and unforgettable insights: Why health care in America accidentally kills people each week -- even though every doctor and nurse you know is terrific Why health care's hidden assumptions about you are almost certain to damage your health -- and what you can do about it Why health care's focus on solving yesterday's problems may reduce life expectancy in the U.S. -- by as much as five years Why you might want to become CEO of your own health and health care -- and how to go about it The root cause of America's health care crisis is that health care is not about you. Health care is not designed to help you enjoy good health. It is designed to help doctors take action: write prescriptions, perform surgery, etc. That focus hurts you in two ways: First, those actions are likely to damage you nearly as often as they help you because of side effects, complications, and other problems with care delivery. For example, hospital ICUs (Intensive Care Units) have a remarkable number of characteristics in common with prison camps for terrorist suspects. People die needless deaths as a result. Second, the focus on actions the doctor takes crowds out actions you could take that would often get you better outcomes. For example, more than people a year get a foot or leg amputated instead of learning simple ways to prevent foot infections in the first place. To get better results, the health care system first needs to embrace a new purpose: to enable people to lead the lives they want. Three further changes are necessary: The first is a social revolution akin to freeing the slaves or granting women the right to vote. With this revolution, the health care system will no longer treat the people it serves as if they were second-class citizens whose intelligence, values, priorities, and needs can safely be ignored while others call the shots. The second is more realistic expectations about what health care can deliver. The third is management of health care as a process -- connecting the dots among actions that are uncoordinated today. Killer Cure provides a tool kit to help you safeguard your life until these changes take place. Before closing, the book makes surprising predictions concerning a future in which health care is about you. At the end of Killer Cure is a Readers' Discussion Guide. It is offered to aid you in thinking about and discussing both the book and your own health care experiences.

A Sociology of Health

ISBN: , SKU: , AUTHOR: Wainwright, David, PUBLISHER: Sage Publications (CA), A Sociology of Health offers an authoritative and up-to-date introduction to the key issues, perspectives, and debates within the field of medical sociology. The book aids readers' understanding of how sociological approaches are crucial to understanding the impact that health and illness have on the behavior, attitudes, beliefs, and practices, of an increasingly health-aware population.

Vulnerable Populations in the Long Term Care Continuum

ISBN: , SKU: , AUTHOR: Mezey, Mathy Doval / Kapp, Marshall B. / Katz, Paul R., PUBLISHER: Springer Publishing Company, Since publication of the last series volume focusing on emerging systems, long term care has continued to evolve. This present volume brings to the forefront issues related to populations of varying age groups that have been neglected or under-reported. The chapters focus on populations or groups of professionals that are integral to long term care as recipients of services or as care providers. The authors present evidence to foster the creation of new paradigms of care and inform policy makers of the need for innovation. Topics examined include: Pediatric Skilled Nursing Facilities Mental Health Services Management of AIDS Patients Chronic Illness and Disability in the Prison Setting Sexuality in long Term Care Decision Making for Vulnerable Populations in the Nursing Home Acquista Ora

How to Get What You Want from Almost Anybody: Your

ISBN: , SKU: , AUTHOR: Gross, T. Scott, PUBLISHER: Health Communications, In this insightful book, readers will learn how to get the full attention they deserve and the best deal possible. They'll discover how to deal with everyone from waiters, sales clerks and service attendants to car salesmen and real estate agents. Filled with easy-to-use checklists, insightful anecdotes and proven strategies for getting good service, this book is a must for every consumer.

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