customer service in health care grassroots approach to

Managing the Health Care Professional

ISBN: , SKU: , AUTHOR: McConnell, Charles R., PUBLISHER: Jones & Bartlett Publishers, Managing the Health Care Professional goes beyond standard management theory to give you a clear picture of the characteristics that make professionals unique as employees and thus deserving of treatment that addresses their professionalism. Under the guidance of best-selling author Charles R. McConnell, this practical, results-oriented, how-to guide identifies specific points of departure in how professionals approach the job, how they relate to their organization and its objectives, and how they respond to a manager's leadership, and other aspects that make them unique.

Managed Health Care

ISBN: , SKU: , AUTHOR: Robinson, Ray / Steiner, Andrea, PUBLISHER: Open University Press, Healthcare in the United States has undergone a managed care revolution. The approach has transformed the way in which health services are financed and delivered. Arising from this experience, techniques such as utilization management, physician profiling and disease management are attracting attention worldwide. Many management consultants, pharmaceutical companies and policy analysts advocate managed care as the way forward for improving the performance of healthcare systems. In this headlong rush, far too little attention has been paid to the research evidence on managed care. This book carries out a systematic review of the high quality research evidence on managed care in the US. Through a detailed analysis of the research literature they assess the performance of managed care in terms of its impact on utilization, costs, health promotion and screening, quality of care and other key indicators. Following this analysis, they consider the development of managed care approaches in the NHS with particular reference to the early research evidence primary care based, total purchasing pilot projects.

The Dark Walls of Medicine: A View from the Window

ISBN: , SKU: , AUTHOR: O'Neal, Kenneth, PUBLISHER: Authorhouse, THE BOOK TAKES A GLIMPSE OF HEALTH CARE ISSUES FROM THE AUTHORS PERSPECTIVE DURING HIS FORMATIVE YEARS, HIS YEARS IN PRACTICE, AND WHAT HE CALLS THE CURRENT DARK WALLS OF MEDICINE-- AS WE HAVE SOME 47 MILLION AMERICANS WITHOUT HEALTH CARE INSURANCE, NUMEROUS OTHERS WHO ARE UNDERINSURED, THE RISING COST OF HEALTH CARE, AND HOW THESE SITUATIONS HAVE LED TO HIS STRONG BELIEF THAT WE NEED AN OVERHAUL IN THE WAY HEALTH CARE IS DELIVERED IN THIS NATION. THE AUTHOR SETS FORTH A PROPOSAL THAT HE FEELS WOULD ALLOW FOR UNIVERSAL ACCESS TO HEALTH CARE FOR ALL, WHILE ENSURING QUALITY AND COST EFFECTIVE SERVICES. HE TAKES A LOOK AT HOW HEALTH CARE IS DELIVERED IN OTHER NATIONS AS WELL. FINALLY HE LOVES AMERICA AND BELIEVES THAT WE CAN, AS A NATION, CONTINUE TO BE THE LEADER IN HEALTHCARE IN THE WORLD.

Community Health Nursing: Advocacy for Population Health

ISBN: , SKU: , AUTHOR: Clark, Mary Jo Dummer, PUBLISHER: Prentice Hall, Now more than ever-locally, nationally, globally-society is in need of community health services. This book emphasizes the application of community health nursing as it relates to specific populations, settings, and community health problems. Theoretically and scientifically sound, as well as practical and applicable, this resource is a thorough introduction to the specialty. Unit I sets the stage for practice by describing the context in which community health nursing occurs. Unit II examines community health nursing as a specialized area of practice, exploring its population focus and the attributes and features making it unique. Unit III presents common processes used in community health nursing. Unit IV examines community health nursing care provided to special population groups. Unit V presents community health nursing practice in specialized settings. Finally, Unit VI focuses on community health nursing practice related to common population health problems. For nurse generalists-who need to function in any setting, providing care to individuals, families, communities, and population groups. Acquista Ora

Service, Service, Service: A Secret Weapon for Your Growing

ISBN: , SKU: , AUTHOR: Albrecht, Steven, PUBLISHER: Adams Media Corporation, For many small and growing businesses, first-rate customer service can often be the key factor between success and failure. In this invaluable volume, service management authority Steven Albrecht shows how to develop the high quality service programs that keep customers coming and leaves the competition in the dust. Service, Service, Service helps you: - Write a real mission statement - Create both evolution and revolution in service quality - Fully understand your customers - Empower your employees - Build customer loyalty Complete with success stories, methods for charting your service cycles, and plans for a service recovery program, Service, Service, Service, can be every business's secret weapon.

Charting Made Incredibly Easy!

ISBN: , SKU: , AUTHOR: Springhouse, PUBLISHER: Lippincott Williams & Wilkins, Now nurses can chart the Incredibly Easy way with this remarkable reference. They'll find easy-to-follow directions for charting thoroughly and accurately in all clinical situations. And they'll learn to improve speed and efficiency, reduce legal risks, and meet requirements for licensing, accreditation, and reimbursement. Contents include charting basics: understanding charting, the nursing process, plans of care, and charting systems; charting in contemporary health care: acute care, home health care, longterm care, and rehabilitation; and special topics: enhancing charting, avoiding legal pitfalls, and documenting procedures.

Customer Service…

Customer Service Medicale - Sost. Maternità Azienda produttrice e distributrice di strumentazione medicale Customer Service Medicale - Sost. Maternitàformulazione offerte Gestione dell'iter dell'ordine Contatto con gli spedizionieri Supporto alla forza vendita Gestione resi e reclami Il candidato deve avere esperienza di 2 anni nel ruolo di Customer Service Medicale - Sost. Maternità. Fondamentale la provenienza dal settore medicale o farmaceutica. Necessaria la conoscenza fluente della lingua inglese. Preferibile la conoscenza di uno dei gestionali: SAP, AS400, JD Edwards. Inserzionista: Page Personnel

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Energy 101: The Key to Understanding Holistic Health

ISBN: , SKU: , AUTHOR: Meryl, Jan, PUBLISHER: Booklocker.com, Jan Meryl presents information received from spirit guides in thousands of psychic channeled readings about how and why blocks to health andhappiness reside in the human energy field, but can be cleared. This is a must read for health care professionals and patients.

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Essentials of Health Care Marketing

ISBN: , SKU: , AUTHOR: Berkowitz, Eric N. / Berkowitz, PUBLISHER: Jones & Bartlett Publishers, In this text your students will receive a complete curriculum of marketing management tools and techniques. Filled with examples from a wide array of health care providers, health systems, HMOs, physician-hospital organizations, and more, Essentials of Health Care Marketing covers market research, strategy, and the strategic marketing process. Each chapter is complete with objectives, study questions, and charts.

Creating and Sustaining a Superior Customer Service

ISBN: , SKU: , AUTHOR: Poisant, Jim / Poisant, James, PUBLISHER: Praeger, Poisant reveals the "secrets" of superior customer service organizations. He redefines the role of management and organizations, taking the reader on a journey and discovering the true nature of superior managers and organizations. Those in management positions who seek to understand how to better motivate their employees and better serve their customers will find the answers they are searching for in these pages. Managers will relearn nearly everything they have been taught about the profession of management. Redefining the criteria of power and success, Poisant supplies a blueprint for survival in a competitive environment. Anyone charged with the management of others will find the approach valuable, as will students and scholars of management.

Illustrated Guide to Home Health Care

ISBN: , SKU: , AUTHOR: Springhouse Publishing, PUBLISHER: Springhouse Corporation, Home care instructions for patients and their families are explained completely and in simple terms. Large typeface throughout helps readers with impaired vision. Illustrations enhance comprehension. The first section covers the fundamentals of home care, including how to properly handle a hospital bed, feed patients who have difficulty eating, administer medications, provide incontinence care, perform exercises, learn or teach how to use crutches and canes, and more. The second section gives concise instructions for specific procedures, such as oxygen therapy, I.V. therapy, suctioning, tracheostomy care, respiratory therapy, parenteral nutrition, cast care, colostomy care, and more.

A Guide to Raising Llamas: Care, Showing, Breeding, Packing,

ISBN: , SKU: , AUTHOR: Birutta, Gale, PUBLISHER: Storey Publishing, A comprehensive handbook covering behavior, training, facilities, showing, health care, first aid, breeding, birthing, and marketing.

Worlds of Illness: Biographical & Cultural Perspectives on

ISBN: , SKU: , AUTHOR: Radley, Alan / Radley Alan, PUBLISHER: Routledge, In recent years the study of illness as experienced by patients has emerged as an approach to understanding sickness. Descriptions of the everyday situations of people with particular diseases, provide a commentary upon the nature of symptoms and upon the relation of the body to society. This approach stresses the biographical and cultural contexts in which illness arises and is borne by individuals and those who care for them. It emphasises the need to understand illness in terms of the patients own interpretation, of its onset, the course of its progress and the potential of the treatment for the condition. Worlds of Illness examines people's experience of illness and their understanding of what it means to be healthy. The contributors are the first to offer this biographic and cultural approach in one volume, redefining the perspective further and drawing attention to its potential for questioning theoretical assumptions about health and illness.

Health Network Innovations: How 20 Communities Are Improving

ISBN: , SKU: , AUTHOR: Bogue, Richard J. / Hall, Claude H., Jr., PUBLISHER: Jossey-Bass, For leaders and change makers in health and human services delivery, "Health Network Innovations" offers a behind-the-scenes look at the strategies and methods that 20 pioneers have used to establish strong networks of community care.

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The Complete Self-Care Guide to Homeopathy, Herbal Remedies

ISBN: , SKU: , AUTHOR: Feingold, Ellen, PUBLISHER: Homeopathy Center of Delaware, Everything you need to know about essential natural alternatives for good health.

The Juice Lady's Guide to Juicing for Health: Unleashing the

ISBN: , SKU: , AUTHOR: Calbom, Cherie, PUBLISHER: Avery Publishing Group, A practical A-to-Z guide to the prevention and treatment of the most common health disorders. Written by nutritionist and juicing expert Cherie Calbom, "The Juice Ladyas Guide to Juicing for Health, Revised Edition," shows you how to use fresh juice to lose weight, boost energy, and achieve the glow of health. With helpful guidelines for buying and using a juice machine, Cherie also explains how to put that machine to work with delicious recipes and easy-to-understand nutritional programs for more than fifty health conditions. These research-backed programs include the best combinations of fruits and vegetables for each disorder, along with a diet plan and other health tips that can help you fight off disease. This revised edition provides updated health and nutritional information on many conditions, including ADHD, cancer, chronic fatigue syndrome, diabetes, fibromyalgia, multiple sclerosis, and much more. Supporting the nutritional programs with a unique diet plan, special cleansing regimens, and detailed appendices packed with useful information, "The Juice Ladyas Guide to Juicing for Health" gives you a total approach to healthanow, and for the rest of your life.

Migration and the Globalisation of Health Care The Health

ISBN: , SKU: , AUTHOR: John Connell, PUBLISHER: Edward Elgar Publishing Limited, NA

Pocket Guide to Infection Prevention and Save Practice

ISBN: , SKU: , AUTHOR: Schaffer, Susan D., PUBLISHER: C.V. Mosby, POCKET GUIDE TO INFECTION PREVENTION AND SAFE PRACTICE provides nurses and other health care workers with a valuable and compact resource. This pocket guide meets the health care provider's needs for readily accessible information to prevent transmission of organisms during routine practice, handle significant employee exposure to infectious disease, and determine when employees should be excluded from patient care. It assists them in implementing the most current, research-based recommendations for safe practice and helps the nurse teach patients effective infection control measures. The book contains three units: trends and regulations in infection control; infection control strategies; and infection control and nursing procedures, with content presented in an easily accessible outline format.

Meal Preparation and Training: The Health Care

ISBN: , SKU: , AUTHOR: Klinger, Judith Lannefeld, PUBLISHER: Slack, This book identifies and examines training techniques for the kitchen. Designed specifically for the therapist or health care professional, techniques demonstrated should be utilized by health care professionals to teach those with physical disabilities or the elderly how to understand and perform tasks in the kitchen successfully. Some issues addressed in the book include kitchen planning, meal planning, nutrition, safety, stress, and more. Materials are provided to help with kitchen and home planning. The book looks at how to deal with clients in their homes, working with children, hospice, and dealing with individuals with physical and cognitive limitations and elderly from a health care professional's perspective. Meal Preparation and Training: The Health Care Professional's Guide is divided into several sections. Part I assesses the situation - the types of patients as well as the caregivers and family - then focuses on specific disabilities and problems including a client with arthritis, chronic pain, etc. Part II is involved with the kitchen and the home, from safety and modifications to transporting items. Part III focuses on equipment, appliances, nutrition, shopping, and includes a guide to teaching recipes. Part IV provides help for the health care professional and caregivers with extensive support materials. These include funding, agencies and organizations, sources for equipment and materials, general references, and forms and plans for making equipment. The forms and plans may be photocopied, enlarged if desired, and are designed for use with clients.

Physical Examination and Health Assessment [With CDROM]

ISBN: , SKU: , AUTHOR: Jarvis, Carolyn, PUBLISHER: W.B. Saunders Company, With a clear, student-friendly approach, this text provides a solid understanding of how to perform a health assessment. Head-to-toe presentations show the steps of a physical examination in a logical sequence. Detailed illustrations, summary checklists, and new learning resources ensure that you learn all the skills you need to know. It's easy to see why this text is, far and away, #1 in this market

Principles and Practice of Epidemiology: An Engaged Approach

ISBN: , SKU: , AUTHOR: Rossignol, Annette M. / Rossignol Annette, PUBLISHER: McGraw-Hill Humanities/Social Sciences/Langua, Using an "engaged approach," this valuable resource offers a clear, easy-to-follow presentation of the basic mathematical components, ethics, and study design options in epidemiology, as well as the primary types and sources of error in epidemiologic studies. It covers key issues associated with solving public health problems, from a solid understanding of fundamental principles to the methodologies employed by epidemiologists or other public health professionals. Its unique global perspective includes discussions of emerging and re-emerging diseases.

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