customer service in health care grassroots approach to

Migration and the Globalisation of Health Care The Health

ISBN: , SKU: , AUTHOR: John Connell, PUBLISHER: Edward Elgar Publishing Limited, NA

Pocket Guide to Infection Prevention and Save Practice

ISBN: , SKU: , AUTHOR: Schaffer, Susan D., PUBLISHER: C.V. Mosby, POCKET GUIDE TO INFECTION PREVENTION AND SAFE PRACTICE provides nurses and other health care workers with a valuable and compact resource. This pocket guide meets the health care provider's needs for readily accessible information to prevent transmission of organisms during routine practice, handle significant employee exposure to infectious disease, and determine when employees should be excluded from patient care. It assists them in implementing the most current, research-based recommendations for safe practice and helps the nurse teach patients effective infection control measures. The book contains three units: trends and regulations in infection control; infection control strategies; and infection control and nursing procedures, with content presented in an easily accessible outline format.

Meal Preparation and Training: The Health Care

ISBN: , SKU: , AUTHOR: Klinger, Judith Lannefeld, PUBLISHER: Slack, This book identifies and examines training techniques for the kitchen. Designed specifically for the therapist or health care professional, techniques demonstrated should be utilized by health care professionals to teach those with physical disabilities or the elderly how to understand and perform tasks in the kitchen successfully. Some issues addressed in the book include kitchen planning, meal planning, nutrition, safety, stress, and more. Materials are provided to help with kitchen and home planning. The book looks at how to deal with clients in their homes, working with children, hospice, and dealing with individuals with physical and cognitive limitations and elderly from a health care professional's perspective. Meal Preparation and Training: The Health Care Professional's Guide is divided into several sections. Part I assesses the situation - the types of patients as well as the caregivers and family - then focuses on specific disabilities and problems including a client with arthritis, chronic pain, etc. Part II is involved with the kitchen and the home, from safety and modifications to transporting items. Part III focuses on equipment, appliances, nutrition, shopping, and includes a guide to teaching recipes. Part IV provides help for the health care professional and caregivers with extensive support materials. These include funding, agencies and organizations, sources for equipment and materials, general references, and forms and plans for making equipment. The forms and plans may be photocopied, enlarged if desired, and are designed for use with clients.

Physical Examination and Health Assessment [With CDROM]

ISBN: , SKU: , AUTHOR: Jarvis, Carolyn, PUBLISHER: W.B. Saunders Company, With a clear, student-friendly approach, this text provides a solid understanding of how to perform a health assessment. Head-to-toe presentations show the steps of a physical examination in a logical sequence. Detailed illustrations, summary checklists, and new learning resources ensure that you learn all the skills you need to know. It's easy to see why this text is, far and away, #1 in this market

Principles and Practice of Epidemiology: An Engaged Approach

ISBN: , SKU: , AUTHOR: Rossignol, Annette M. / Rossignol Annette, PUBLISHER: McGraw-Hill Humanities/Social Sciences/Langua, Using an "engaged approach," this valuable resource offers a clear, easy-to-follow presentation of the basic mathematical components, ethics, and study design options in epidemiology, as well as the primary types and sources of error in epidemiologic studies. It covers key issues associated with solving public health problems, from a solid understanding of fundamental principles to the methodologies employed by epidemiologists or other public health professionals. Its unique global perspective includes discussions of emerging and re-emerging diseases.

Discover Health Student Edition

ISBN: , SKU: , AUTHOR: Ags Secondary, PUBLISHER: Ags Classic Short Stories, Engage your students with this lively and thorough health text Discover Health is a comprehensive health program for your students who read below grade level. Written to meet National Health Education Standards, this full-color, easy-to-read textbook addresses the important health issues that confront today's pre-teens and teens. Reading Level: 3-4 Interest Level: 6-12

Customer-Inspired Quality: Looking Backward Through the

ISBN: , SKU: , AUTHOR: Shaw, James G. / Shaw, PUBLISHER: Jossey-Bass, Customer Inspired Quality by James G. Shaw is a superior resource for executives faced with the challenge of improving quality and customer satisfaction cost-effectively, and in ways that help their organizations compete. Shaw, a pioneer in bringing quality improvement from the engineering realm to service processes and organizations, believes that customers are in the best position to define quality for any company. In fact, their definition is the only one that really counts. In his newest book, he takes readers through the methodology necessary to improve processes, and therefore quality, as perceived by the customer. Customer Inspired Quality shows readers, step-by-step, how to: -- Use a Process Profile "RM" to analyze a process from the customer's point of view -- Establish measurements that reflect the customer's definition -- Qualify a process for the six levels of process improvement -- Conduct process improvement reviews Shaw uses real-world examples and situations to illustrate his concepts. Customer Inspired Quality includes: -- Glossary -- Summary charts -- Recommended reading and references -- Basic measurement tools -- Brainstorming tools -- Suggested quality measures

Nursing Assistant: A Nursing Process Approach (SC)

ISBN: , SKU: , AUTHOR: Hegner, Barbara R. / Hegner / Caldwell, PUBLISHER: Cengage Learning, This best-selling, eighth-edition book offers comprehensive coverage of the theory and skills required of nursing assistants in acute care, long-term care, and home health care settings. This competency-based text includes all the essential information required to pass the competency evaluation exam required by the Omnibus Reconciliation Act- (OBRA) as well as advanced nursing assistant skills. It includes 143 procedures that identify OBRA requirements; the need for personal protective equipment as outlined by standard precautions; and related video segments on DelmarA-s Nursing Assistant Video Series, 3E. This proven book can help you master the skills you need to succeed as a nursing assistant.

Mosby's Textbook for the Home Care Aide

ISBN: , SKU: , AUTHOR: Birchenall, Joan M. / Steight, Eileen, PUBLISHER: Mosby Elsevier Health Science, This comprehensive new textbook contains highlighted need-to-know reference information. It focuses on reality-based responsibilities of a home care aide.

Healthy Aging, Healthy Treatment: The Impact of Telling

ISBN: , SKU: , AUTHOR: Peake, Thomas H. / Peake, Tom H., PUBLISHER: Praeger, Human stories are the core of identity and meaning. This book is an invitation to the engaging and reforming power of telling stories. It is also an invitation to heal the story of health care for older adults by improving the communication between professionals in medicine, psychology, and religion. At any age the process of genuinely listening and expressing hopes and fears is an intimacy rarely matched in human interaction. Life stories can be told, revised, and rewritten through psychotherapy and improved by a health care which integrates the best of medicine, religion, and psychology. This book invites health care reform by renewing old principles. Through clinical experience, research, and listening to seniors and their families, life stories can be retold to promote healthy treatment and healthy aging. This book will be of interest to students and professionals in psychology, medicine, nursing, religion, and social work.

Green Foods: "Phyto-Foods" for Super Health

ISBN: , SKU: , AUTHOR: Hawken, C. M., PUBLISHER: Woodland Publishing, Mix the latest scientific data on herbal products and physical ailments with the need for natural approaches to health, and what do you have? The Woodland Health Series. Each of these booklets gives concise, pertinent information for those looking to nature for optimal health.

Killer Cure

ISBN: , SKU: , AUTHOR: Bewley, Elizabeth L., PUBLISHER: Dog Ear Publishing, Killer Cure will change forever how you think about your health and health care. Leaving conventional wisdom in the dust, Killer Cure reveals startling and unforgettable insights: Why health care in America accidentally kills people each week -- even though every doctor and nurse you know is terrific Why health care's hidden assumptions about you are almost certain to damage your health -- and what you can do about it Why health care's focus on solving yesterday's problems may reduce life expectancy in the U.S. -- by as much as five years Why you might want to become CEO of your own health and health care -- and how to go about it The root cause of America's health care crisis is that health care is not about you. Health care is not designed to help you enjoy good health. It is designed to help doctors take action: write prescriptions, perform surgery, etc. That focus hurts you in two ways: First, those actions are likely to damage you nearly as often as they help you because of side effects, complications, and other problems with care delivery. For example, hospital ICUs (Intensive Care Units) have a remarkable number of characteristics in common with prison camps for terrorist suspects. People die needless deaths as a result. Second, the focus on actions the doctor takes crowds out actions you could take that would often get you better outcomes. For example, more than people a year get a foot or leg amputated instead of learning simple ways to prevent foot infections in the first place. To get better results, the health care system first needs to embrace a new purpose: to enable people to lead the lives they want. Three further changes are necessary: The first is a social revolution akin to freeing the slaves or granting women the right to vote. With this revolution, the health care system will no longer treat the people it serves as if they were second-class citizens whose intelligence, values, priorities, and needs can safely be ignored while others call the shots. The second is more realistic expectations about what health care can deliver. The third is management of health care as a process -- connecting the dots among actions that are uncoordinated today. Killer Cure provides a tool kit to help you safeguard your life until these changes take place. Before closing, the book makes surprising predictions concerning a future in which health care is about you. At the end of Killer Cure is a Readers' Discussion Guide. It is offered to aid you in thinking about and discussing both the book and your own health care experiences.

A Sociology of Health

ISBN: , SKU: , AUTHOR: Wainwright, David, PUBLISHER: Sage Publications (CA), A Sociology of Health offers an authoritative and up-to-date introduction to the key issues, perspectives, and debates within the field of medical sociology. The book aids readers' understanding of how sociological approaches are crucial to understanding the impact that health and illness have on the behavior, attitudes, beliefs, and practices, of an increasingly health-aware population.

Vulnerable Populations in the Long Term Care Continuum

ISBN: , SKU: , AUTHOR: Mezey, Mathy Doval / Kapp, Marshall B. / Katz, Paul R., PUBLISHER: Springer Publishing Company, Since publication of the last series volume focusing on emerging systems, long term care has continued to evolve. This present volume brings to the forefront issues related to populations of varying age groups that have been neglected or under-reported. The chapters focus on populations or groups of professionals that are integral to long term care as recipients of services or as care providers. The authors present evidence to foster the creation of new paradigms of care and inform policy makers of the need for innovation. Topics examined include: Pediatric Skilled Nursing Facilities Mental Health Services Management of AIDS Patients Chronic Illness and Disability in the Prison Setting Sexuality in long Term Care Decision Making for Vulnerable Populations in the Nursing Home Acquista Ora

How to Get What You Want from Almost Anybody: Your

ISBN: , SKU: , AUTHOR: Gross, T. Scott, PUBLISHER: Health Communications, In this insightful book, readers will learn how to get the full attention they deserve and the best deal possible. They'll discover how to deal with everyone from waiters, sales clerks and service attendants to car salesmen and real estate agents. Filled with easy-to-use checklists, insightful anecdotes and proven strategies for getting good service, this book is a must for every consumer.

Marketing

ISBN: , SKU: , AUTHOR: Grewal, Dhruv / Levy, Michael, PUBLISHER: Irwin/McGraw-Hill, Adding Value to your Marketing Course. Marketers understand that even the best products and services will go unsold if they cannot communicate the value to the customer. Understanding this value-based approach is critical for marketing students today, and is at the forefront of this text, setting it apart. This approach is emphasized throughout the text, and demonstrated through the use of the Adding Value boxes found in each chapter. In their 3rd edition of "M: Marketing," Grewal and Levy present a concise, impactful, and easy to read approach to Principles of Marketing. The text delivers value to both instructor and student through the engaging style and online assignment and assessment options. With monthly updates provided in a newsletter and the dynamic video program, the instructor support provided will bring marketing to life in any class setting.

HP HEWLETT PACKARD Electronic HP Care Pack 6-Hour

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Everyday Wellness

ISBN: , SKU: , AUTHOR: Beidler, Marilyn S., PUBLISHER: La Jolla Health Coach, Written by a professional health coach with a lifelong passion for healing, Everyday Wellness is a fun, easy-to-read guide to nutrition, fitness, and stress management. It covers a wide range of subjects, from cleansing internally to cultivating gratitude, from nontoxic beauty products to heart-healthy fats. No matter where you are on your journey to health, you'll find a wise and inspirational guide in Everyday Wellness. About the Author As a health coach, Marilyn Beidler helps people from all walks of life to achieve optimal health. She lives in San Diego, California.

Rolling Back Malaria: The World Bank Global Strategy &

ISBN: , SKU: , AUTHOR: World Bank Group, PUBLISHER: World Bank Publications, Malaria afflicts millions in low-and middle-income countries, it has impaired economic growth, child development, learning, health, and productivity on a large scale. This title outlines the new Global Strategy to increase efforts to control malaria through combining measures to increase coverage of malaria-specific interventions with effective service delivery, broader health-system development, and capacity building across multiple sectors.

HP HEWLETT PACKARD Electronic HP Care Pack 6-Hour

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Egan's Fundamentals of Respiratory Care

ISBN: , SKU: , AUTHOR: Wilkins, Robert Ed. / Stoller / Scanlan, Craig L., PUBLISHER: Mosby Elsevier Health Science, An outstanding revision of the classic EGAN'S FUNDAMENTALS, this comprehensive text provides excellent coverage of the role of respiratory care practitioners, scientific bases for treatment, and clinical applications. It progresses from the foundations of respiratory care to applied anatomy and physiology, assessment, discussion of specific respiratory illnesses, basic therapy, acute and critical care, and preventive and long-term care. Special features have been designed with the student in mind and include outlines, active learning objectives, key terms and glossary, "Mini-Clinis," "Rules of Thumb," and bulleted key-point summaries. To improve students' clinical-skill application, CPGs and TDPs are included in appropriate chapters to familiarize students with the use of patient care guidelines and decision trees.

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Customers for Life: How to Turn That One-Time Buyer Into a

ISBN: , SKU: , AUTHOR: Sewell, Carl / Brown, Paul B., PUBLISHER: Crown Business, In this completely revised and updated edition of the customer service classic (more than copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking "Ten Commandments of Customer Service" apply to today's world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original "Customers for Life." A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His "Ten Commandants" provide the essential guidelines, including: - Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge - No complaints? Something's wrong: If you never ask your customers what else they want, how are you going to give it to them? - Measure everything: Telling your employees to do their best won't work if you don't know how they can improve - Borrow, borrow, borrow: Sewell, for example, learned about hospitality from Japanese culture, cleanliness from Disney, and politeness from his mother.

Expecting Trouble: What Expectant Parents Should Know about

ISBN: , SKU: , AUTHOR: Strong, Thomas H. / Strong, Jr., PUBLISHER: New York University Press, In this controversial volume, Dr. Strong dispels widespread misconceptions about the effectiveness of prenatal care in its current form and explains how mothers themselves may influence the course and outcome of their pregnancies to a greater degree than do their obstetricians. He provides specific questions that parents should be asking their health care providers to ensure that they and their babies receive the best care possible.

Foster Family Care: Theory and Practice

ISBN: , SKU: , AUTHOR: Martin, Judith A., PUBLISHER: Allyn & Bacon, This book is authored by Judith Martin, co-author of the classic child welfare text with Dr. Alfred Kadushin. The book describes the process of carrying out one of the core child welfare services for families: foster family care. Taking an in-depth look at this service, "Foster Family Care" moves the reader from the experiences of children and their parents as they first enter care, through the process of settling in and confronting the problems that led to the need for placement, to an assessment of the outcomes of care and its consequences for the growing child. The book offers a thorough review of current literature on foster family care and a critical perspective on this service. A central theme is the concept of quality service delivery; the perspective draws heavily on attachment theory and on practice principles embedded in the concept of permanency planning. For social workers, psychologists, or practitioners in related fields.

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