peacemaking systems approach to conflict management

Risk Management: Concepts and Guidance, Third Edition

ISBN: , SKU: , AUTHOR: Pritchard Carl L, PUBLISHER: Esi International, An encyclopedia of risk management tools, this third edition covers the latest perspectives on risk. It focuses on a systematic approach to risk management and highlights specific techniques that enhance organizational risk identification, assessment, and management. Providing a blueprint for assessing and mitigating risk, the book addresses risk processes and practices as well as specific risk management techniques. It includes four appendices that contain information on contractor risk management, list of risk sources, basic probability concepts, quantifying expert judgement, and special notes on software risk. The book concludes with a glossary of terms.

Creative Management

ISBN: , SKU: , AUTHOR: Goodman, Malcolm, PUBLISHER: Prentice Hall PTR, KEY BENEFIT"This innovative volume in creative management is carefully structured to take the student from familiar territory, traditional and historical management responses to external stimuli, through to less familiar territory i.e. creative management responses, required during turbulent times of change and to maintain competitive advantage. Uses a wide variety of exercises to encourage the practice of creative thinking and action. Concentrates on the application and harnessing of creativity in an organization. MBA students and undergraduate students in departments of management, engineering, computer science, etc. Those taking courses in creative management. Will also appeal to general managers working in a changing environment.

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Creating and Sustaining a Superior Customer Service

ISBN: , SKU: , AUTHOR: Poisant, Jim / Poisant, James, PUBLISHER: Praeger, Poisant reveals the "secrets" of superior customer service organizations. He redefines the role of management and organizations, taking the reader on a journey and discovering the true nature of superior managers and organizations. Those in management positions who seek to understand how to better motivate their employees and better serve their customers will find the answers they are searching for in these pages. Managers will relearn nearly everything they have been taught about the profession of management. Redefining the criteria of power and success, Poisant supplies a blueprint for survival in a competitive environment. Anyone charged with the management of others will find the approach valuable, as will students and scholars of management.

Performance in Water Distribution: A Systems Approach

ISBN: , SKU: , AUTHOR: Coelho, Sergio Teixeira / Coelho, S. T. U., PUBLISHER: Research Studies Press, Rigorous application of the method to different performance fields of water networks, illustrated by various case studies. Detailed analysis of key areas of water networks' behaviour, including advances in the analysis and modelling procedures that are currently available, e.g. in water quality modelling and reliability analysis. Applicable to a range of engineering problems in water distribution. Performance analysis is becoming a key issue in the engineering approach to the control of water supply and distribution systems, both as a natural process of evolution of the modelling and design methods available, and as a consequence of an ever increasing awareness of the quality of the service provided within the water industry today. This book presents a systematic approach to the analysis of technical performance of water networks by creating a framework in which a variety of concepts and criteria can be included. The system presented provides a shift in the way engineering problems are formulated in water supply, allowing greater control of analysis objectives and improved sensitivity.

Defense and the Environment: Effective Scientific

ISBN: , SKU: , AUTHOR: Mahutova, Katarina / Barish, John J. / Kreizenbeck, Ronald A., PUBLISHER: Springer, The rate of adoption and the quality of Environmental Management Systems (EMS) at military facilities requires support and leadership from the highest levels of management, adequate resources to both develop and implement EMS, and an acknowledgement by the military commanders that personnel involved in EMS are an integral, important part of facilities and operations management. Future success will depend on the responsiveness and robustness of the initial systems as well as their enthusiastic acceptance by facility and operations managers. The unifying, universal theme of this book is the effective communication of scientific results in a rapidly changing environment. Specific environmental issues related to operations at military facilities include encroachment on training ranges, implementation of effective EMS, pollution prevention in the military sector, and public participation, especially as this relates to the unique requirements of national security.

Video Systems in an It Environment: The Essentials of

ISBN: , SKU: , AUTHOR: Kovalick, Al, PUBLISHER: Focal Press, Audio/Video (AV) systems and Information Technology (IT) are colliding. Broadcasters and other AV professionals are impacted by the transition to IT components and techniques. This is the first book to focus on the intersection of AV and IT concepts. It includes technology reviews and the tools to understand and evaluate key aspects of hybrid AV systems. Twelve chapters encompass a broad range of information including: IT integration, AV networking, storage systems, file and metadata formats, software platforms, reliability, element management, security, workflow improvement, AV technology, transition issues, and real-world case studies. Each chapter weaves together IT and AV techniques providing the reader with actionable information on the issues, processes and principles of seamless AV/IT systems integration. * Explains Tapeless Workflows * Packed with 225 illustrations * Supported with 11 Appendixes covering interesting and diverse topics

Breaking Cycles of Violence: Conflict Prevention in

ISBN: , SKU: , AUTHOR: Vayrynen, Raimo / Gaffney, Patrick / Demars, William E., PUBLISHER: Kumarian Press, * Offers strategies for conflict transformation, based on a "conflict prevention toolbox," which deals with all aspects of the conflict cycle* Burundi and Macedonia make powerful case studies"Breaking Cycles of Violence" studies how the international community, working with local partners, can effectively pinpoint key breaking points and target resources for societies at risk of violent conflict.This book provides policymakers, practitioners, scholars, and students with a framework for recognizing and tackling the complexities of internal and intrastate conflicts in order to avert violence and mass human suffering. It presents guidelines for using early warning indicators to assess the causes of conflict; using preventative action to contain it; and using multidimensional strategies to rehabilitate societies through the cycle of post-conflict peacebuilding.

The Tao of Negotiation: How You Can Prevent, Resolve, and

ISBN: , SKU: , AUTHOR: Edelman, Joel / Crain, Mary Beth, PUBLISHER: Harper Paperbacks, This groundbreaking book views conflict as a mirror of our own lives and attitudes. Bringing East and West together in a "spiritually practical" approach to negotiation and conflict prevention, "The Tao of Negotiation "teaches us how to regain and maintain our sense of personal power in all forms of negotiation and how to use that power wisely and compassionately--with the aim of maximizing harmony and understanding in our business and personal lives. Readers can immediately use the techniques in "The Tao Negotiation "to improve communication skills, defuse potential conflicts, and pave the way for peaceful and rewarding interactions in their business and personal lives.

Active Technologies for Network and Service Management: 10th

ISBN: , SKU: , AUTHOR: Stadler, R. / Stiller, B. / Stadler, Rolf, PUBLISHER: Springer, This book constitutes the refereed proceedings of the 10th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management, DSOM'99, held in Zurich, Switzerland in October with the topical focus on Active Technologies for Network and Service Management. The 20 revised full papers presented were carefully reviewed and selected from more than 50 submissions. The papers are organized in topical sections on decentralized monitoring and anomaly detection, management components and multi-domain management, the future of SNMP-based management, programmable SNMP-based management, management of programmable and active networks, IT and enterprise management, and management tools.

Information and Communication Technologies in Tourism

ISBN: , SKU: , AUTHOR: Buhalis, Dimitrios / Tjoa, A. Min / Jafari, Jafar, PUBLISHER: Springer, The proceedings of the conference ENTER - International Conference on Information and Communication Technologies in Tourism - provide an international forum for the discussion of the role of telecommunication and information systems in tourism, inform potential users and people concerned with the importance of such technologies and explain their functioning. The following topics are treated in this volume: Dynamic Marketing Applications Using IT. - Designing Information Systems. - Using the Internet. - Transformation of the Travel Industry. - Re-engineering Management Approaches. - Enhancing Tourism Intermediaries. - New Horizons for Destination Management Systems. - Strategic Management in Tourism. - New IT Uses in Tourism.

Managing Smart: 325 High-Performance Tips Every Manager Must

ISBN: , SKU: , AUTHOR: Milgram, Lynne / Treger, Matt / Spector, Alan, PUBLISHER: Gulf Professional Publishing, 'Managing Smart' examines the challenges facing today's management and provides fast, practical answers for solving common workplace situations. It presents step-by-step instructions for mastering more than 300 key real-world management tasks. This condensed business guide includes information on: * Leadership techniques * Labor management * Strategic planning * Time management * Marketing and sales techniques * Career development * Key business concepts * Management tools * Information systems Among many other management topics, 'Managing Smart' also shows you how to: * Set project goals and priorities * Increase efficiency * Comply with employment and labor benefits * Manage finances Management professionals and novices alike will improve their effectiveness, skills, and knowledge with these concise reference tips.

Managed Health Care

ISBN: , SKU: , AUTHOR: Robinson, Ray / Steiner, Andrea, PUBLISHER: Open University Press, Healthcare in the United States has undergone a managed care revolution. The approach has transformed the way in which health services are financed and delivered. Arising from this experience, techniques such as utilization management, physician profiling and disease management are attracting attention worldwide. Many management consultants, pharmaceutical companies and policy analysts advocate managed care as the way forward for improving the performance of healthcare systems. In this headlong rush, far too little attention has been paid to the research evidence on managed care. This book carries out a systematic review of the high quality research evidence on managed care in the US. Through a detailed analysis of the research literature they assess the performance of managed care in terms of its impact on utilization, costs, health promotion and screening, quality of care and other key indicators. Following this analysis, they consider the development of managed care approaches in the NHS with particular reference to the early research evidence primary care based, total purchasing pilot projects.

Cost Management: A Strategic Emphasis

ISBN: , SKU: , AUTHOR: Blocher, Edward J. / Stout, David E. / Cokins, Gary, PUBLISHER: Irwin/McGraw-Hill, "Cost Management: A Strategic Emphasis," by Blocher/Stout/Cokins is the first cost accounting text to offer integrated coverage of strategic management topics in cost accounting. The text is written to help students understand more about management and the role of cost accounting in helping an organization succeed. This text aims to teach management concepts and methods, also to demonstrate how managers use cost management information to make better decisions and improve their organization's competitiveness. In teaching these key management skills, the text takes on a strategic focus. It addresses issues such as: "How does a firm compete? What type of cost management information is needed for a firm to succeed? How does the management accountant develop and present this information?" This text helps students learn why, when, and how cost information is used to make effective decisions that lead a firm to success.

Beyond Corporate Transformation: A Whole Systems Approach to

ISBN: , SKU: , AUTHOR: Head, Christopher W., PUBLISHER: Productivity Press, Do your employees resist change? They resist change when: They don't understand the changes that are taking place.They see little or no perceived benefit of doing things differently.They do not feel involved.Realizing that anything short of total employee involvement in the change process jeopardizes the success of the transformation, this book emphasizes that it is the responsibility of every employee, from the CEO to the front-line manager, to act as a change agent by communicating interpersonally with employees throughout their company.Learn how your organization can foster a continuous learning culture and why you need to continuously improve. How is this book unique/different?Incorporates views, insights, and change methodologies from some of the finest management consulting firms. Includes examples of the change efforts of several prominent companies successfully leading transformations in their workplace.Describes how to lead an entire organization into high performanceContains a comprehensive change methodology that addresses all of the factors that affect organizational performance, so that no avoidable performance factors are left untouched that can lead to long term performance deficits.Looks equally at technical and social systems as well as the need for strong leadership and change management skills. After reading this book, you will understand what a large scale organizational change effort really means and learn how to help lead and add value to the change effort taking place.

The Stress Management Kit [With/CD and Stressdots]

ISBN: , SKU: , AUTHOR: Needham, Alix, PUBLISHER: Connections Book Publishing, Stress-management pioneer Alix Needham shares a proven program for managing, controlling, and overcoming the negative effects of stress on self-image and relationships, and improving resistance to stress-related illnesses. A book, a meditation CD, and sticky StressdotsB. to help you pay attention to your stress level--"everything you need to rein in your stress and harness it into a positive force.The book teaches how to identify stress and its causes, concisely explains what happens physiologically during periods of stress, and shares techniques to turn stress into a positive force in your life, with: questionnaires to help understand stressbreathing exercisesinstructions for keeping and using a stress diarysuggestions about diet and lifestylehelp setting realistic life goalsThe Stress Management Kit includes two essential tools to help readers successfully implement the techniques they read: an audio CD in which author Alix Needham leads readers in guided relaxation meditations and StressdotsB., small adhesive discs that, when stuck to the wrist, change color to reflect stress level. StressdotsB. are invaluable in helping monitor causes of stress. The Stress Management Kit comes with three StressdotsB. and information on how to get more.The Stress Management Kit offers readers a proven, dynamic, multi-pronged approach to effective stress management. "Book plus a relaxation CD and stick-on stress level sensors. "Proven techniques for identifying and overcoming the causes of stress.

Jazz Guitar Soloing Concepts: A Pentatonic Modal Approach to

ISBN: , SKU: , AUTHOR: Lemos, Ronald S., PUBLISHER: Hal Leonard Publishing Corporation, Learn an entirely new way to improvise over jazz changes This hefty book/CD pack sheds new light on the old five-note scales that all guitarists know and love. The system is theoretically sound, easy to implement, and best of all, it's designed specifically for guitar. It will work with any chord progression - from simple to complex and, unlike other systems, there are no notes to avoid.

Mobilizing for Peace: Conflict Resolution in Northern

ISBN: , SKU: , AUTHOR: Gidron, Benjamin / Katz, Stanley Nider / Hasenfeld, Yeheskel, PUBLISHER: Oxford University Press, USA, Mobilizing for Peace brings together the work of international experts to provide an in-depth study of thirty-three peace/conflict organizations in Northern Ireland, South Africa, and Israel/Palestine. The contributors show how the sociopolitical and cultural context of the conflict in each region has shaped the type of resolution organizations that have emerged and their conception of the conflict and its resolution. By promoting more humane images of the contestants and by offering alternative peaceful approaches to resolve the conflict, the organizations have successfully galvanized previously weak or non-existent pro-peace political forces to become important players in the political struggle for peace.

LIBRO information systems

LIBRO information systems management in practice seventh edition aut. barbara c. mcnurlin ralph c. sprague jr casa ed. pearson prentice hall testo universitario in inglese usato ben tenuto E. 35 + s.s. email

LIBRO information systems

LIBRO information systems management in practice seventh edition aut. barbara c. mcnurlin ralph c. sprague jr casa ed. pearson prentice hall testo universitario in inglese usato ben tenuto E. 20 + s.s. email

Journal of Healthcare Information Management, E-Commerce:

ISBN: , SKU: , AUTHOR: Megliola, Bonnie M., PUBLISHER: Jossey-Bass, The Internet is dramatically changing the way business is conducted on a day-to-day basis and e-commerce is driving change within organizations across virtually all industries at an extraordinary rate. Healthcare organizations will be required to adapt their strategies and business practices more rapidly and intelligently than ever before. The new issue provides an awareness of e-commerce and of ways in which the Internet can be utilized as a viable vehicle to develop new markets, retain customers, and capitalize on ever-growing e-commerce opportunities. This is an issue of the "Journal for Healthcare Information Management," sponsored by the Healthcare Informations Management Systems Society.

Healing with Astrology

ISBN: , SKU: , AUTHOR: Stark, Marcia / Starck, Marcia, PUBLISHER: Crossing Press, Healing With Astrology offers an original and eclectic approach to medical astrology. Medicine Woman and medical astrologer Marcia Starck tells how to use horoscopes to reveal significant relationships between psychological states and physical ailments and how to use these insights to enhance mental and physical well-being. Drawing on her extensive work as an astrologer and healer, Starck provides detailed descriptions of the correspondence between the planetary cycles and an incredible range of healing systems -- vitamin therapy, herbs, music, color, crystals, gemstones, flower remedies, aromatherapy, and unification rituals. Starck's fresh and original approach offers us the opportunity to reunite the healing wisdom of the Goddess tradition with our own celestial guideposts -- the planets and the stars as they appear in our birth charts. Instructive case histories are included.

Acute Paediatric Pain Management: A Practical Guide

ISBN: , SKU: , AUTHOR: Morton / Morton, Neil S., PUBLISHER: Bailliere Tindall, Introducing a quick reference handbook for the safe and effective management of conventional methods of analgesia in children. Concise and up-to-date, the text delivers a systematic approach that covers the basic drugs and techniques available in pain management. Provides clear and succinct discussion of the latest techniques, such as patient-controlled analgesia. Presents accessible displays of important information, using features such as key learning points, check lists, flow charts, summary boxes, and useful patient-specific appendicies.

Remote Sensing and GIS in Ecosystem Management

ISBN: , SKU: , AUTHOR: Sample, V. Alaric / Sample, Al, PUBLISHER: Island Press, Recent advances in remote-sensing technology and the processing of remote-sensing data through geographic information systems (GIS) present ecologists and resource managers with a tremendously valuable tool -- but only if they are able to understand its capabilities and capture its potential."Remote Sensing and GIS in Ecosystem Management" identifies and articulates current and emerging information needs of those involved with the management of forest ecosystems. It explores the potential of remote-sensing/GIS technologies to address those needs, examining: the need for landscape-scale analysis to support forest ecosystem research and management current challenges in the development of remote-sensing/GIS applications case studies of different forest regions in the United States the potential for further development or declassification of military and aerospace remote-sensing/GIS technologies As well as providing important information for ecologists and resource managers, the book will serve as a valuable resource for legislative and judicial policymakers who do not have a technical background in either remote sensing or resource management but who are nonetheless called upon to make decisions regarding the protection and management of forest ecosystems.

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