domino how customer experience can tip everything in your

Power of the Blood

ISBN: , SKU: , AUTHOR: Baxter, Mary K., PUBLISHER: Whitaker House, Through her own and others' personal experiences, best-selling author Mary Baxter shows how many lives have been forever transformed by the power of Jesus' blood. Some of the life-changing results that you, too, can experience include overcoming the power of sin, walking in divine health and wholeness, living in peace and divine protection, and bringing loved ones to God. Whatever your situation, you can have new intimacy with your heavenly Father and receive miraculous answers to your prayers--through The Power of the Blood.

Customers for Life: How to Turn That One-Time Buyer Into a

ISBN: , SKU: , AUTHOR: Sewell, Carl / Brown, Paul B., PUBLISHER: Crown Business, In this completely revised and updated edition of the customer service classic (more than copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking "Ten Commandments of Customer Service" apply to today's world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original "Customers for Life." A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His "Ten Commandants" provide the essential guidelines, including: - Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge - No complaints? Something's wrong: If you never ask your customers what else they want, how are you going to give it to them? - Measure everything: Telling your employees to do their best won't work if you don't know how they can improve - Borrow, borrow, borrow: Sewell, for example, learned about hospitality from Japanese culture, cleanliness from Disney, and politeness from his mother.

Perfect Phrases for Lead Generation: Hundreds of

ISBN: , SKU: , AUTHOR: Brooks, William, PUBLISHER: McGraw-Hill, The Right Phrase for Every Situation...Every Time Prospecting for new customers is a key part of every salesperson's job-and perhaps the most challenging part. Your leads, your approach, your timing, "everything" needs to be perfect. That's why you need "Perfect Phrases for Lead Generation" by renowned sales guru Bill Brooks. He's assembled a winning collection of proven sales strategies for the 21st century-each linked with appropriate phrases for every customer scenario. Using his surefire selection of targeted phrases, you'll learn how to: Identify the 25 types of clients-and customize your words to win them over Master the 10 principles of direct prospecting-using the right phrases to turn cold calls into cash Expand your customer base-and grow your sales-faster, bigger, and better Filled with hundreds of ready-to-use phrases, specific sales pitches, new communication tools, and other networking secrets, this invaluable handbook puts all the tricks of trade at your fingertips.

How to Do Everything with Your Digital Camera

ISBN: , SKU: , AUTHOR: Johnson, Dave, PUBLISHER: McGraw-Hill/Osborne Media, Learn to set up and take high-quality photographs with your digital camera. This easy-to-follow guide explains how to enhance and improve existing images as well as print your photos and publish them on the Web for others to see. You'll also get coverage of related equipment including editing software, hardware add-ons, and online image management tools.

Gainsharing and Employee Involvement

ISBN: , SKU: , AUTHOR: Graham-Moore, Brian / Ross, Timothy L., PUBLISHER: BNA Books (Bureau of National Affairs), You can improve competitiveness, productivity, labor relations, customer service, and more -- with a program that rewards employees for your organization's success. In this expanded edition of the successful book Gainsharing: Plans for Improving Performance, the authors show you why gainsharing works -- and how you can build an effective gainsharing program. You get guidance on several types of alternative compensation strategies including participative management, pay-for-performance, and contingent/variable compensation. The authors share: -- insights on gainsharing -- and its use with employee involvement programs -- strategies for improving quality and customer service -- coverage of special issues in the public, not-for-profit, and service sectors -- formulas for a reward structure that will further your organization's goals -- common pitfalls -- and how to make your program successful in the long term -- examples of gainsharing organizations -- including a 19-year case study -- with statistics on their performance -- a glossary of important terms and an index for easy reference -- list of other helpful resources You will learn if gainsharing is right for your organization, and what assistance you will need to develop a successful system of shared rewards.

Effective Team Building: Corporate Team Building Ideas,

ISBN: , SKU: , AUTHOR: Goose, David, PUBLISHER: Psylon Press, This book is the complete guide to effective team building. The author put everything he knows about building a great team into simple, understandable language so that you can easily learn all there is to know about team building. Includes topics such as... Why Team Building is So Important?: How to transform your team into a powerful force to be reckoned with. Why Do Your Team Members Act THAT Way?: You will gain useful tips that will help you understand why your employees are acting the way they are. Getting Them to Work Together: Great key points on how to get the different personalities in your team to work together. How to Maximize Effectiveness: Learn how to transform your team into a well-oiled machine. Leading Instead of Bossing: See how to be a leader instead of a boss - a critical lesson to learn for any leader. Communicating and Motivating: Learn powerful tools for mastering two of the most important aspects of leading a team. The All Powerful Delegation: If you know how to delegate properly, you will do more in less time. How to Get Them to Talk to Each Other: These simple tips will keep your team working together even when you're not around. Team Building Exercises: Great exercises that will help you get your team to work together in no time. Breaking the Ice: Learn how to get them to know each other when they first meet. Team Building Ideas: Simple ideas that will help you take your team to the next level. Avoiding Mistakes: How to avoid making those common, team-killing mistakes. Team Building Assessment Worksheets: These included powerful tools will help you measure your team's effectiveness and show you where you still need to grow.... and much more If you've ever been interested in building a stellar team, but didn't know where to start, then I encourage you to learn from the author's experience and get started on the right footing. This book contains everything you need to know to build an amazing team

Executive's Guide to the Wireless Workforce

ISBN: , SKU: , AUTHOR: Lambert, Russell D. / Lambert, Russ D. / King, Julia, PUBLISHER: John Wiley & Sons, You don't want or need to understand every minute detail of how wireless works; you just want to learn how to effectively use wireless to impact your bottom line. "Executive's Guide to the Wireless Workforce" avoids excessive use of buzzwords, acronyms, and consultantese to provide you with a succinct and straightforward template for defining, assessing, and deploying wireless technologies at every level of your organization-to lower your costs, deepen your customer interactions, and strengthen your competitive position in today's increasingly mobile marketplace. Order your copy today

PHP for Teens [With CDROM]

ISBN: , SKU: , AUTHOR: Sethi, Maneesh Singh, PUBLISHER: Course Technology, Don't limit the functionality of your web site If you're ready to create interactive, dynamic pages for your site, then PHP for Teens is ready to show you how. You don't need any experience with PHP to begin. You'll learn everything you need to know along the way. The topics covered by PHP for Teens will get you up and running whether you're using a PC, a MacA(R), or LinuxA(R). You'll cover everything from basic design and introductory PHP concepts to variables, expressions, and operators. You'll also get a quick overview of HTML and PHP form design. Take control of your web site using the power of PHP

Building Your Home: An Insider's Guide

ISBN: , SKU: , AUTHOR: Smith, Carol, PUBLISHER: Builderbooks, In the second edition of Building Your Home: An Insider's Guide, customer service expert Carol Smith shows you how to work with your builder to create the home of your dreams. This guide is a must-have for anyone planning to build a high-quality home. With this comprehensive, step-by-step book, you can avoid common mistakes in the home building process and Choose a qualified builder Establish your budget and secure financing Select the location, benefits, and features of your new home Participate effectively in the design and building process Prepare for home owner orientation, closing, and moving in Create a home maintenance plan Communicate with your builder on warranty service

God Is Closer Than You Think: This Can Be the Greatest

ISBN: , SKU: , AUTHOR: Ortberg, John, PUBLISHER: Zondervan, Intimacy with God can happen right now if you want it. A closeness you can feel, a goodness you can taste, a reality you can experience for yourself. That's what the Bible promises, so why settle for less? God is closer than you think, and connecting with him isn't for monks and ascetics. It's for business people, high school students, busy moms, single men, single women... and most important, it's for YOU.God Is Closer Than You Think shows how you can enjoy a vibrant, moment-by-moment relationship with your heavenly Father. Best-selling author John Ortberg reveals the face of God waiting to be discovered in the complex mosaic of your life. He shows you God's hand stretching toward you. And, with his gift for storytelling, Ortberg illustrates the ways you can reach toward God and complete the connection--to your joy and his.

Facing Life's Problems

ISBN: , SKU: , AUTHOR: Tyler, Martha, PUBLISHER: Regular Baptist Press, Ever had money problems? Ever had everything go wrong? Ever felt fear? Even a godly man like Nehemiah faced these problems of life. But God helped him confront them. Learn how God can help you overcome similar problems in your life. 12 lessons

The How-To Book of the Bible: Everything You Need to Know

ISBN: , SKU: , AUTHOR: Schultz, Karl A., PUBLISHER: Our Sunday Visitor (IN), Experience the Scriptures as a whole, as they originally and traditionally were. Examine these sacred truths from a Catholic perspective. Enhance your prayer life by using the Word of the Lord to give it new fervor and depth. Let The How-To Book of the Bible show you how the essential elements of modern and traditional biblical studies fit hand-in-glove with Catholic spirituality. "Beginner friendly" but never overly simplistic, this is the ideal choice whether you're a novice or already familiar with the Scriptures.

The 15 Minute Money Manager

ISBN: , SKU: , AUTHOR: Barnes, Bob / Barnes, Emilie / Barnes, Robert Greeley, PUBLISHER: Harvest House Publishers, Learn how to manage your money without a business degree. Bob and Emilie show you how to save money on everything from groceries to clothing, utilities to taxes.

Working with Your Sixth Sense: Practical Ways to Develop

ISBN: , SKU: , AUTHOR: Cheung, Christina / Cheung, Theresa, PUBLISHER: Godsfield Press (UK), Call it intuition or gut feeling, we all have a sixth sense, but are we really making the most of our extra-sensory abilities? Working with your Sixth Sense shows you how to build on and develop your intuition or "inner knowing." Theresa Cheung explores the different levels of consciousness and explains how meditation, trance and self-hypnosis can all help to develop new degrees of awareness. You will discover how to communicate psychically with others, how to develop divination skills through scrying and dreamwork and how to see beyond physical barriers to other dimensions.

Living Your Dreams: The Classic Bestseller on Becoming Your

ISBN: , SKU: , AUTHOR: DeLaney, Gayle, PUBLISHER: HarperOne, Delaney' s breakthrough techniques can teach anyone how to use dreams for problem solving in many different arenas, including career, self-image, relationships and spiritual life.

148PZ Punti per saldatore ORIGINALE ERSA / SCONTO 70%

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Chicken Soup for the Christian Soul

ISBN: , SKU: , AUTHOR: Canfield, Jack / Mitchell, Nancy / Aubery, Patty, PUBLISHER: Health Communications, These stories will deepen your Christian faith by helping you practice Christian values in your daily life: at home, at work and in the community. This collection will open your heart to the experience and expression of more love in your life and will remind you that you are never alone or without hope, no matter how challenging and painful your circumstances may be.

Chosen Women of the Bible

ISBN: , SKU: , AUTHOR: Herr, Ethel L., PUBLISHER: Moody Publishers, The stories of women in the Bible can provide startling lessons for women today. Read about Mary, Jezebel, Rahab, Hannah, Ruth, and others, and see for yourself. As you trace their steps through the Bible, God will reveal through their lives His answers for your own. You'll be surprised at how relevant their stories are for you and your Bible study group and how challenging their examples can be. Practical, refreshing, a little different.

Visual Basic Game Programming for Teens [With CD-ROM]

ISBN: , SKU: , AUTHOR: Harbour, Jonathan S., PUBLISHER: Course Technology, Get ready to create your first complete 2D-based role-playing game using Visual Basic 6.0. If you have experience using Visual Basic, you already have the essential skills that you need. You will learn, step by step, how to construct each part of an RPG game using DirectX components such as Direct3D. As you work your way through the book, you will write short programs that demonstrate the major topics in each chapter. Dive into the exciting world of game programming, learn how to write your own code, and take complete creative control over how your game operates. Let your imagination loose as you create amazing new adventures

Daily Marriage Builders for Couples

ISBN: , SKU: , AUTHOR: Littauer, Fred / Littauer, Florence, PUBLISHER: Thomas Nelson Publishers, "All of us can talk but very few of us communicate." Transform your marriage into the rich and joyful relationship you always reamed it could be-in just 10 minutes a day With clarity, wit, and insight, Fred and Florence Littauer share from their thirty years of experience working with couples and offer practical advice on how to add zest and meaning to your relationship. In" Daily Marriage Builders for couples," you and your spouse will find 120 appealing, quick-to-read chapters that help you: 1. Communicate without conflict Learn how to make time for each other despite your busy lifestyleUnderstand your personality differencesKnow God's plan for your lifeStay faithful to each otherBreak down barriers to communications 2. Discover new ways to laugh together Turn talking into meaningful conversation Increase your understanding of each other's feelings, attitudes and motivators Strengthen the spiritual foundation of your marriage and nurture the bond between youOvercome common marriage problems Share cherished memories-and create new ones

The Savvy Screenwriter: How to Sell Your Screenplay (and

ISBN: , SKU: , AUTHOR: Kouguell, Susan, PUBLISHER: TL Hoell Books, Reveals how scripts are rated, how to write a successful query and synopsis, how to negotiate contracts and development deals, and how to work with agents and entertainment attorneys.

The Illustrated Key to the Tarot

ISBN: , SKU: , AUTHOR: de Laurence, L. W., PUBLISHER: Standard Publications, Destiny is not some planed and unchangeable road imposed on life. Tarot, as a system of interpretation, can discover many secrets of your destiny by the way of the Major and Minor Arcana. Tarot cards can give you an answer to almost any question and can uncover solutions to the problems before you. They can warn you of dangers or assure you of your decisions. They are your guide on the road of life. Simply present your question and follow the rules of the tarot to find your answer. This book is the traditional guide to reading the tarot. It presents you with the meanings of all of the cards, even their specific tricks and pitfalls. It will also show you exactly how to lay out the cards and the exact methods that are best used when divining from your Tarot deck.

Sales Dogs: You Do Not Have to Be an Attack Dog to Be

ISBN: , SKU: , AUTHOR: Singer, Blair / Kiyosaki, Robert T., PUBLISHER: Warner Books, By knowing the five basic breeds of people-the Pit Bull, the Golden Retriever, the Poodle, the Chihuahua, & the Basset Hound-readers will have the necessary insight to improve their business & selling savvy. SalesDogs will: * Introduce Five Breeds of SalesDogs * Reveal the five simple but critical revenue-generating skills to generate endless streams of qualified buyers & life-long sales * Teach you how to identify your "breed"& play to your own strengths * Give you the steps to inspire & direct any group of sales people into a charging pack of blue-ribbon SalesDogs * Show you how to reduce your sales effort, increasing your sales results * Teach you how to radically change your attitude in thirty seconds or less so you can direct your financial results.

Energize Your Life: A Three Week Plan to Change the Way You

ISBN: , SKU: , AUTHOR: Bennett, Peter / Barrie, Stephen, PUBLISHER: Bindu Health, Two leading nutritional doctors, authors of the 7-Day Detox Miracle, bring you this unique, easy to use guide to improving your health and boosting your energy. It will show you why you feel tired, overweight or stressed, what you can do about it and how to start energizing your life today.

The Wisdom of Your Face: Change Your Life with Chinese Face

ISBN: , SKU: , AUTHOR: Haner, Jean, PUBLISHER: Hay House, What if you could tell, just by looking at others, how they tend to think, feel, and behave? What if your partner's face revealed the best way to resolve any conflicts between you? And what if you could discover in your own face the wisdom that you need in order to be the best "you" you can be? Based on the same ancient foundation as acupuncture and Chinese medicine, face reading has been in the "research and development" phase for over years. When translated to make it meaningful for our Western lives, it's a powerful source of wisdom that we can all access. Chinese face reading shows you how to live your life in alignment with your own natural flow, find the life path that gives you joy, attract relationships that nurture you, and most of all, enable you to feel compassion for yourself and others. This book will forever change how you see yourself... and all the people in your life

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