domino how customer experience can tip everything in your

Domino How Customer Experience Can Tip Everything in Your

ISBN: , SKU: , AUTHOR: Ireland Linda, PUBLISHER: Aveus LLC, NA

Service, Service, Service: A Secret Weapon for Your Growing

ISBN: , SKU: , AUTHOR: Albrecht, Steven, PUBLISHER: Adams Media Corporation, For many small and growing businesses, first-rate customer service can often be the key factor between success and failure. In this invaluable volume, service management authority Steven Albrecht shows how to develop the high quality service programs that keep customers coming and leaves the competition in the dust. Service, Service, Service helps you: - Write a real mission statement - Create both evolution and revolution in service quality - Fully understand your customers - Empower your employees - Build customer loyalty Complete with success stories, methods for charting your service cycles, and plans for a service recovery program, Service, Service, Service, can be every business's secret weapon.

Successful Delegation: How to Grow Your People, Build Your

ISBN: , SKU: , AUTHOR: Huppe, Frank F., PUBLISHER: Career Press, Everything you need to make successful delegation the cornerstone of your business success.

Recession-Proof Your Life

ISBN: , SKU: , AUTHOR: Johnson, Lynelle, PUBLISHER: Wrightbooks, If you had the chance to recession-proof your life -- everything from your finances and career to your relationships -- wouldn't you take it? "Recession-Proof Your Life" will help you plan for those inevitable downturns, and give you the knowledge that you need to get through them. Packed with tips and real-life examples, this comprehensive 'how-to' guide offers practical measures you can take to prepare your career, finances, investments, relationships and business for a recession -- and to capitalise on the recovery. Inside you'll discover how to: bulletproof your job manage your career deal with stress at work and in your relationships prosper financially keep your business afloat. This inspiring book is essential reading for anyone seeking to survive -- and thrive in -- tough times. Acquista Ora

Looking and Seeing: Learning to Observe

ISBN: , SKU: , AUTHOR: Rosen Chihara, Carol J., PUBLISHER: Bookstand Publishing, How well do you see what you are looking at? Practice and improve your observation habits with this little book, and learn how to enrich your life by seeing how interesting the world around you can be Look at photographs from nature and find out how much you can see when you observe life like an expert does For readers and nature lovers 9 to 12 years.

Change Your Thinking: Overcome Stress, Combat Anxiety and

ISBN: , SKU: , AUTHOR: Edelman, Sarah, PUBLISHER: Marlowe & Company, Practicing psychologist Sarah Edelman clearly lays out how to use CBT to develop rational thought patterns in response to upsetting emotions and situations. By following the practical, easy-to-follow exercises and examples, you can take control of your thoughts, emotions, and feelings, and find more positive ways of dealing with life's hurdles-and a happier you.Change Your Thinking will teach you how to Fight negative and self-defeating beliefs to minimize your experience of upsetting emotions Recognize "thinking errors" that cause you unnecessary distress Learn how to dispute thinking errors with your behavior and rational thoughts Prevent negative thoughts and emotions from occurring Acknowledge and face the obstacles that prevent you from obtaining your goals Achieve a more balanced and happier life Whether you're faced with overwhelming feelings of worthlessness, frustration, anger, depression, or anxiety, CBT can help you change your thinking and make a difference in your life-beginning today.

The Secret of Significance

ISBN: , SKU: , AUTHOR: McGee, Robert S., PUBLISHER: Thomas Nelson Publishers, How much time have you wasted trying to gain the approval of others? Have you given up on experiencing God's complete acceptance of you? Based on the best-selling "The Search for Significance," "The Secret of Significance "will take you on a self evaluation to see if you are in fact running your life on the performance treadmill and how you can experience the solution to the fear of rejection by finding complete acceptance in Christ. This accessible book offers true stories, biblical references, and advice from best-selling author and counselor Robert McGee on how you can experience the secret to lasting significance.

How to Do Everything with Your Dell Axim Handheld N

ISBN: , SKU: , AUTHOR: Hall, Rich / Ball, Derek / Shilmover, Barry, PUBLISHER: McGraw-Hill/Osborne Media, Get the most out of your Dell Axim with this step-by-step guide. "How to Do Everything with Your Dell Axim Handheld, Second Edition" has been fully revised to cover Microsoft's new operating system for Pocket PCs--Windows Mobile 5.0. Find out how to manage personal information, send and receive e-mail, synchronize with desktop computers, and go wireless. Get details on optimizing memory, conserving battery power, and using the security features to protect your valuable information. Enjoy videos, music, and eBooks, and use your Axim as a digital camera. This handy resource contains all of the expert advice you need to be more productive and have more fun with your Dell Axim.

The Number 1 Best Seller or How to Make $ a Year in

ISBN: , SKU: , AUTHOR: Winnikoff, Albert / Prelusky, Burt / Prelutsky, Burt, PUBLISHER: Wilshire Book Company, -- Unlike any sales book ever written, TNOBS will tell you, in terms of simplified Freudian psychology, exactly why customers buy products and services. And exactly why and how you can develop a sales theory to fulfill those customer needs and wants. But why suffer with dull psychological theories and dull how-to books when you can profit from a masterpiece that's actually fun to read. If you read TNOBS and don't get at least 10 great belly laughs out of it and improve your sales by 10%, your charming authors will give you a full refund on the price of the book.

Wedding Photography: Art, Business and Style

ISBN: , SKU: , AUTHOR: Sint, Steve, PUBLISHER: Sterling Publishing (NY), Take it from the most successful professional photographers around: if you want to make a living from your camera, or travel the globe, or document earth-shaking events, or win admiration for your artistry, the way to start is... shoot weddings. Yes, follow these instructions from the experts, and by photographing weddings you can learn everything you need to know to become a success in your field, and get paid well for it. Master the disciplines for selecting the right film. Practice hand-eye coordination by taking so many pictures that you and your camera become one. Learn to survive your mistakes and turn them into teaching tools. Develop your skills so you can afford the finest equipment and succeed at the highest levels. You'll find hundreds of outstanding and imaginative wedding photos from the most modest ceremonies to the lavish celebrations of the rich and famous. Learn the secrets of what made these photos special, including how to make great shots from unobtrusive angles, how to transform med iocre work in the darkroom, how to select the situations that are right for a particular wedding--everything you need to enjoy a prosperous business and launch your dreams. 176 pages (150 in color), 8 1/2 x 11.

Power of the Blood

ISBN: , SKU: , AUTHOR: Baxter, Mary K., PUBLISHER: Whitaker House, Through her own and others' personal experiences, best-selling author Mary Baxter shows how many lives have been forever transformed by the power of Jesus' blood. Some of the life-changing results that you, too, can experience include overcoming the power of sin, walking in divine health and wholeness, living in peace and divine protection, and bringing loved ones to God. Whatever your situation, you can have new intimacy with your heavenly Father and receive miraculous answers to your prayers--through The Power of the Blood.

Customers for Life: How to Turn That One-Time Buyer Into a

ISBN: , SKU: , AUTHOR: Sewell, Carl / Brown, Paul B., PUBLISHER: Crown Business, In this completely revised and updated edition of the customer service classic (more than copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking "Ten Commandments of Customer Service" apply to today's world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original "Customers for Life." A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His "Ten Commandants" provide the essential guidelines, including: - Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge - No complaints? Something's wrong: If you never ask your customers what else they want, how are you going to give it to them? - Measure everything: Telling your employees to do their best won't work if you don't know how they can improve - Borrow, borrow, borrow: Sewell, for example, learned about hospitality from Japanese culture, cleanliness from Disney, and politeness from his mother.

Perfect Phrases for Lead Generation: Hundreds of

ISBN: , SKU: , AUTHOR: Brooks, William, PUBLISHER: McGraw-Hill, The Right Phrase for Every Situation...Every Time Prospecting for new customers is a key part of every salesperson's job-and perhaps the most challenging part. Your leads, your approach, your timing, "everything" needs to be perfect. That's why you need "Perfect Phrases for Lead Generation" by renowned sales guru Bill Brooks. He's assembled a winning collection of proven sales strategies for the 21st century-each linked with appropriate phrases for every customer scenario. Using his surefire selection of targeted phrases, you'll learn how to: Identify the 25 types of clients-and customize your words to win them over Master the 10 principles of direct prospecting-using the right phrases to turn cold calls into cash Expand your customer base-and grow your sales-faster, bigger, and better Filled with hundreds of ready-to-use phrases, specific sales pitches, new communication tools, and other networking secrets, this invaluable handbook puts all the tricks of trade at your fingertips.

How to Do Everything with Your Digital Camera

ISBN: , SKU: , AUTHOR: Johnson, Dave, PUBLISHER: McGraw-Hill/Osborne Media, Learn to set up and take high-quality photographs with your digital camera. This easy-to-follow guide explains how to enhance and improve existing images as well as print your photos and publish them on the Web for others to see. You'll also get coverage of related equipment including editing software, hardware add-ons, and online image management tools.

Gainsharing and Employee Involvement

ISBN: , SKU: , AUTHOR: Graham-Moore, Brian / Ross, Timothy L., PUBLISHER: BNA Books (Bureau of National Affairs), You can improve competitiveness, productivity, labor relations, customer service, and more -- with a program that rewards employees for your organization's success. In this expanded edition of the successful book Gainsharing: Plans for Improving Performance, the authors show you why gainsharing works -- and how you can build an effective gainsharing program. You get guidance on several types of alternative compensation strategies including participative management, pay-for-performance, and contingent/variable compensation. The authors share: -- insights on gainsharing -- and its use with employee involvement programs -- strategies for improving quality and customer service -- coverage of special issues in the public, not-for-profit, and service sectors -- formulas for a reward structure that will further your organization's goals -- common pitfalls -- and how to make your program successful in the long term -- examples of gainsharing organizations -- including a 19-year case study -- with statistics on their performance -- a glossary of important terms and an index for easy reference -- list of other helpful resources You will learn if gainsharing is right for your organization, and what assistance you will need to develop a successful system of shared rewards.

Effective Team Building: Corporate Team Building Ideas,

ISBN: , SKU: , AUTHOR: Goose, David, PUBLISHER: Psylon Press, This book is the complete guide to effective team building. The author put everything he knows about building a great team into simple, understandable language so that you can easily learn all there is to know about team building. Includes topics such as... Why Team Building is So Important?: How to transform your team into a powerful force to be reckoned with. Why Do Your Team Members Act THAT Way?: You will gain useful tips that will help you understand why your employees are acting the way they are. Getting Them to Work Together: Great key points on how to get the different personalities in your team to work together. How to Maximize Effectiveness: Learn how to transform your team into a well-oiled machine. Leading Instead of Bossing: See how to be a leader instead of a boss - a critical lesson to learn for any leader. Communicating and Motivating: Learn powerful tools for mastering two of the most important aspects of leading a team. The All Powerful Delegation: If you know how to delegate properly, you will do more in less time. How to Get Them to Talk to Each Other: These simple tips will keep your team working together even when you're not around. Team Building Exercises: Great exercises that will help you get your team to work together in no time. Breaking the Ice: Learn how to get them to know each other when they first meet. Team Building Ideas: Simple ideas that will help you take your team to the next level. Avoiding Mistakes: How to avoid making those common, team-killing mistakes. Team Building Assessment Worksheets: These included powerful tools will help you measure your team's effectiveness and show you where you still need to grow.... and much more If you've ever been interested in building a stellar team, but didn't know where to start, then I encourage you to learn from the author's experience and get started on the right footing. This book contains everything you need to know to build an amazing team

Executive's Guide to the Wireless Workforce

ISBN: , SKU: , AUTHOR: Lambert, Russell D. / Lambert, Russ D. / King, Julia, PUBLISHER: John Wiley & Sons, You don't want or need to understand every minute detail of how wireless works; you just want to learn how to effectively use wireless to impact your bottom line. "Executive's Guide to the Wireless Workforce" avoids excessive use of buzzwords, acronyms, and consultantese to provide you with a succinct and straightforward template for defining, assessing, and deploying wireless technologies at every level of your organization-to lower your costs, deepen your customer interactions, and strengthen your competitive position in today's increasingly mobile marketplace. Order your copy today

PHP for Teens [With CDROM]

ISBN: , SKU: , AUTHOR: Sethi, Maneesh Singh, PUBLISHER: Course Technology, Don't limit the functionality of your web site If you're ready to create interactive, dynamic pages for your site, then PHP for Teens is ready to show you how. You don't need any experience with PHP to begin. You'll learn everything you need to know along the way. The topics covered by PHP for Teens will get you up and running whether you're using a PC, a MacA(R), or LinuxA(R). You'll cover everything from basic design and introductory PHP concepts to variables, expressions, and operators. You'll also get a quick overview of HTML and PHP form design. Take control of your web site using the power of PHP

Building Your Home: An Insider's Guide

ISBN: , SKU: , AUTHOR: Smith, Carol, PUBLISHER: Builderbooks, In the second edition of Building Your Home: An Insider's Guide, customer service expert Carol Smith shows you how to work with your builder to create the home of your dreams. This guide is a must-have for anyone planning to build a high-quality home. With this comprehensive, step-by-step book, you can avoid common mistakes in the home building process and Choose a qualified builder Establish your budget and secure financing Select the location, benefits, and features of your new home Participate effectively in the design and building process Prepare for home owner orientation, closing, and moving in Create a home maintenance plan Communicate with your builder on warranty service

God Is Closer Than You Think: This Can Be the Greatest

ISBN: , SKU: , AUTHOR: Ortberg, John, PUBLISHER: Zondervan, Intimacy with God can happen right now if you want it. A closeness you can feel, a goodness you can taste, a reality you can experience for yourself. That's what the Bible promises, so why settle for less? God is closer than you think, and connecting with him isn't for monks and ascetics. It's for business people, high school students, busy moms, single men, single women... and most important, it's for YOU.God Is Closer Than You Think shows how you can enjoy a vibrant, moment-by-moment relationship with your heavenly Father. Best-selling author John Ortberg reveals the face of God waiting to be discovered in the complex mosaic of your life. He shows you God's hand stretching toward you. And, with his gift for storytelling, Ortberg illustrates the ways you can reach toward God and complete the connection--to your joy and his.

Facing Life's Problems

ISBN: , SKU: , AUTHOR: Tyler, Martha, PUBLISHER: Regular Baptist Press, Ever had money problems? Ever had everything go wrong? Ever felt fear? Even a godly man like Nehemiah faced these problems of life. But God helped him confront them. Learn how God can help you overcome similar problems in your life. 12 lessons

The How-To Book of the Bible: Everything You Need to Know

ISBN: , SKU: , AUTHOR: Schultz, Karl A., PUBLISHER: Our Sunday Visitor (IN), Experience the Scriptures as a whole, as they originally and traditionally were. Examine these sacred truths from a Catholic perspective. Enhance your prayer life by using the Word of the Lord to give it new fervor and depth. Let The How-To Book of the Bible show you how the essential elements of modern and traditional biblical studies fit hand-in-glove with Catholic spirituality. "Beginner friendly" but never overly simplistic, this is the ideal choice whether you're a novice or already familiar with the Scriptures.

The 15 Minute Money Manager

ISBN: , SKU: , AUTHOR: Barnes, Bob / Barnes, Emilie / Barnes, Robert Greeley, PUBLISHER: Harvest House Publishers, Learn how to manage your money without a business degree. Bob and Emilie show you how to save money on everything from groceries to clothing, utilities to taxes.

Working with Your Sixth Sense: Practical Ways to Develop

ISBN: , SKU: , AUTHOR: Cheung, Christina / Cheung, Theresa, PUBLISHER: Godsfield Press (UK), Call it intuition or gut feeling, we all have a sixth sense, but are we really making the most of our extra-sensory abilities? Working with your Sixth Sense shows you how to build on and develop your intuition or "inner knowing." Theresa Cheung explores the different levels of consciousness and explains how meditation, trance and self-hypnosis can all help to develop new degrees of awareness. You will discover how to communicate psychically with others, how to develop divination skills through scrying and dreamwork and how to see beyond physical barriers to other dimensions.

Living Your Dreams: The Classic Bestseller on Becoming Your

ISBN: , SKU: , AUTHOR: DeLaney, Gayle, PUBLISHER: HarperOne, Delaney' s breakthrough techniques can teach anyone how to use dreams for problem solving in many different arenas, including career, self-image, relationships and spiritual life.

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