existential sociology
Demographic Methods and Concepts
ISBN: , SKU: , AUTHOR: Rowland, D. T. / Rowland, Don, PUBLISHER: Oxford University Press, USA, Demographic Methods and Concepts presents the methods most commonly needed to work with statistical materials on population at national, regional, and local levels. Unlike other texts in the field, this book uses clear non-technical language throughout to make demographic techniques accessible to a diverse array of students, regardless of their background in mathematics. All the demographic techniques most relevant to the work of demographers, geographers, sociologists, and planners are covered. Demographic concepts and practical strategies important in the interpretation of population statistics are also included. The book is ideal for undergraduate courses in sociology, geography, economics, and statistics. Features Provides techniques for analysis of population at regional, local, and national scales Includes chapters on migration and applied demography Integrates computer-based learning modules--the nature of demographic concepts and visual comparisons of demographic data--throughout the text Employs spreadsheet exercises using demographic statistics at the end of every chapter to help students develop relevant skills Student CD-ROM--Packaged With Every Book Fully integrated with the text, this CD-ROM contains Excel spreadsheet modules and applications facilitating demographic studies. Companion Website http://www.oup.co.uk/best.textbooks/geography/rowland
Resilience Across Contexts: Family, Work, Culture, and
ISBN: , SKU: , AUTHOR: Taylor / Taylor, Ronald D. / Wang, Margaret C., PUBLISHER: Psychology Press, A number of societal risks pose serious challenges to families' well-being, many of which cut across divisions of class and race. These challenges include: changes in the labor market and economy; the increasing participation of mothers in the labor force; the changing nature of family structure and the composition of households; and the increase in the number of immigrant families. Key institutions in the lives of families, including places of employment and schools, can play a significant role in fostering families' capacity to adapt to the potential challenges they face. "Resilience Across Contexts: Family, Work, Culture, and Community" presents papers--written by leading scholars in varied disciplines including economics, developmental and educational psychology, education, and sociology--discussing factors that influence resilience development. The authors' research focuses on emerging issues that have significant implications for policy and practice in such areas as employment and new technologies; maternal employment and family development; family structure and family life; immigration, migration, acculturation, and education of children and youth; and social and human services delivery. The book's overall goal is to take stock of what is known from research and practice on some of the challenges facing children and families for policy development and improvement of practices.
Child Poverty in Canada
ISBN: , SKU: , AUTHOR: Albanese, Patrizia, PUBLISHER: Oxford University Press, USA, On 24 November the Canadian House of Commons unanimously passed an all-party resolution to eliminate poverty among Canadian children by the year . Yet in a report by UNICEF placed Canada nineteenth in a ranking of the relative poverty of children in 26 of the world's richest countries (Greece, Hungary, and Poland all had a significantly better record). How can this be? This short and engaging book provides the latest research on child poverty by Canadian sociologist Patrizia Albanese. Looking at how many of Canada's children live in poverty, Albanese explores trends over time, across provinces, and among various groups. Her research reveals which children are most vulnerable and why, and describes the physical, behavioral, and educational impact of poverty. In clear terms Albanese presents some of the ways that poverty is measured in Canada and around the world, and considers the country in a global perspective to assess why it ranks so low on the international scale. Finally, she discusses how the events of have shaped the outcome of child poverty in Canada and evaluates the theories and possible solutions to the problem. Of interest to students of sociology, social work, and early childhood studies--and concerned readers alike--this important book provides a useful introduction to a topic of key importance.
Gender, Work, and Economy: Unpacking the Global Economy
ISBN: , SKU: , AUTHOR: Gottfried, Heidi, PUBLISHER: Polity Press, This engaging new text uses a feminist lens to crack open the often hidden worlds of gender and work, addressing enduring questions about how structural inequalities are produced and why they persist. Making visible the social relationships that drive the global economy, the book explores how economic transformations not only change the way we work, but how we live our lives. The full extent of changing patterns of employment and the current financial crisis cannot be fully understood in the confines of narrow conceptions of work and economy. Feminists address this shortcoming by developing both a theory and a political movement aimed at unveiling the power relations inherent in old and new forms of work. By providing an analysis of gender, work, and the economy, Heidi Gottfried brings to light the many faces of power from the bedroom to the boardroom. A discussion of globalization is threaded throughout the book to uncover the impact of increasing global interconnections, and vivid case studies are included, from industrialized countries such as the US and the global cities of New York, London, and Tokyo, as well as from developing countries and the emerging global cities of Beijing, Shanghai, and Dubai. This comprehensive analysis of gender and work in a global economy, incorporating sociology, geography, and political economy perspectives, will be a valued companion to students in gender studies and across the social sciences more generally.
New Capitalism?: The Transformation of Work
ISBN: , SKU: , AUTHOR: Doogan, Kevin, PUBLISHER: Polity Press, In this stimulating and highly original work, Kevin Doogan looks at contemporary social transformation through the lens of the labour market. Major themes of the day -- globalization, technological change and the new economy, the pension and demographic timebombs, flexibility and traditional employment -- are all subject to critical scrutiny. We are often told that a new global economy has emerged which has transformed our lives. It is argued that the pace of technological change, the mobility of multinational capital and the privatization of the welfare state have combined to create a more precarious world. Companies are outsourcing, jobs are migrating to China and India, and a job for life is said to be a thing of the past. The so-called 'new capitalism' is said to be the result of these profound changes. Kevin Doogan takes issue with these widely-accepted ideas and subjects the transformation of work to detailed examination through a comprehensive analysis of developments in Europe and North America. He argues that precariousness is not a natural consequence of this fast-changing world; rather, current insecurities are manufactured, emanating from government policy and the greater exposure of the economy to market forces. New Capitalism? The Transformation of Work is sure to stimulate academic debate. Kevin Doogan's account will appeal not just to scholars, but also to upper-level students across the social sciences, including the sociology of work, industrial relations, globalization, economics, social policy and business studies
The Statistical Imagination: Elementary Statistics for the
ISBN: , SKU: , AUTHOR: Ritchey, Ferris, PUBLISHER: McGraw-Hill Humanities/Social Sciences/Langua, "The Statistical Imagination," a basic social science statistics text with illustrations and exercises for sociology, social work, political science, and criminal justice courses, teaches readers that statistics is not just a mathematical exercise; it is a way of analyzing and understanding the social world. Praised for a writing style that takes the anxiety out of statistics courses, the author explains basic statistical principles through a variety of engaging exercises, each designed to illuminate the unique theme of examining society both creatively and logically. In an effort to make the study of statistics relevant to students of the social sciences, the author encourages readers to interpret the results of calculations in the context of more substantive social issues, while continuing to value precise and accurate research. Ritchey begins by introducing students to the essentials of learning statistics; fractions, proportions, percentages, standard deviation, sampling error and sampling distribution, along with other math hurdles, are clearly explained to fill in any math gaps students may bring to the classroom. Treating statistics as a skill learned best by doing, the author supplies a range of student-friendly questions and exercises to both demystify the calculation process, and to encourage the kind of proportional thinking needed to master the subject. In addition to pencil-and-paper exercises, "The Statistical Imagination" includes computer-based assignments for use with the free Student Version SPSS 9.0 CD-ROM that accompanies each new copy of the book.
Lombard Street: A Description of the Money Market
ISBN: , SKU: , AUTHOR: Bagehot, Walter / Bernstein, Peter L., PUBLISHER: John Wiley & Sons, Lombard Street began as a series of articles the esteemed essayist and financial advisor, Walter Bagehot had written for The Economist during the s. First published in book form in , it is a vivid description of the money market that seamlessly brings together theoretical analyses, historical anecdotes, and incisive commentary on sociology, politics, and the Street's various personalities. Sharing his invaluable insights and unique observations, Bagehot touches on everything from the mechanics of deposit banking within a fractional reserve system to the nature of foreign deposits in Britain. Along with a clear explanation of why economic growth and rising living standards are dependent upon a well-managed financial system, he offers straightforward guidelines for the function of lender-of-last resort; a penetrating look at the consequences of uncontrolled credit and speculation; and an in-depth examination of the exchequer in the money market that includes a stimulating analysis of the interaction between the government's fiscal operations and the functioning of the Bank of England, the commercial banks, and the money market. Perhaps most importantly, Lombard Street features Bagehot's prescription for crisis management, which after nearly 150 years, remains the formula of choice for containing-and curtailing-financial crises. Filled with descriptions of Lombard Street that still ring true today, this jewel of a book has withstood the test of time to become a true investment classic-one that will appeal as much to the readers of today as it did to those of years ago.
Contemporary German Youth and Their Elders: A Generational
ISBN: , SKU: , AUTHOR: Watts, Meredith W. / Fischer, Arthur / Fuchs, Werner, PUBLISHER: Praeger, Systematic research on the changing experience and social and political characteristics of German youth has been carried out in the Federal Republic of Germany on an ongoing basis since the early s. Until now, however, the results of these long-term studies have not been made available in English. Six volumes of this research--including new analyses prepared especially for this book--are distilled in the present work, which offers a comprehensive and focused portrait of German youth of succeeding postwar generations from to the present. Following an introductory survey of the scope and themes addressed in the study, the authors highlight the contrasting experiences of youth of the s and those who came of age soon after the end of World War II. They examine the fundamental constituents of youth as a developmental period, with particular reference to changes in the recent era. Attitudinal scales are developed and applied to assessments of variations in social and political orientation among generations and between distinct subgroups of contemporary youth. Differences between young women in the early postwar period and the "alternative era" of the s and s are explored. Focusing on "views of the future," the final chapter looks at the diversity of lifestyles that has become characteristic of youth over the last decade and at the increasing differentiation between generations. Providng a wealth of new material on an important body of research, this book makes a substantial contribution to the study of youth in advanced industrialized nations. An appropriate resource for courses or studies in various disciplines in sociology, geography, political science, and socialhistory.
Story Writing in a Nursing Home
ISBN: , SKU: , AUTHOR: John, Martha Tyler / John Edd, Martha A., PUBLISHER: Routledge, Based on the belief that older people have good stories to tell, Story Writing in a Nursing Home was developed as part of a volunteer teaching service to a nursing home. Graduate students who were learning to teach this special population conducted story writing activities with older adults and found that even the frail elderly who are confined to nursing centers provided a unique perspective about events that emphasize the lasting verities in life. The idea of a patchwork was derived from one of the lessons taught and was suggested by one of the older participants who said, "We're sort of like a patchwork quilt." The information, memories, and humor the elderly see in situations is worth recording. In addition, Story Writing in a Nursing Home emphasizes the way to develop the mental stimulation that is so important for physical well being. This sensitive and insightful book provides a lesson plan outline and the type of content that was used as an example. It also provides a running commentary in the form of a diary that tells how to begin a teaching program for nursing center residents. Students and professionals interested in implementing a similar program can use these ideas for planning and for organizing the use of student help to better serve the population.Fascinating reading, this book includes stories by frail elderly people, lesson plans, tips on working with administrators in a nursing center, and reasons for providing instruction. Teachers, volunteers, librarians, gerontology/sociology students, and others concerned with the well-being of the elderly will refer often to this instructive volume.
Uses and Abuses of Political Power
ISBN: , SKU: , AUTHOR: Owusu, Maxwell, PUBLISHER: Ghana University Press, The first edition of this book, published in , was widely acclaimed as the best account of grassroots politics to have emerged from Africa. One of its unique features is the extent to which the author has effectively integrated historical and anthropological issues into a political frame. The book is divided into three parts: the first looks retrospectively at the first edition and its relevance to Ghana's past, present and future; the second part considers the importance of comparative political studies to the development and fostering of the growth of an informed and knowledgeable political public and opinion leadership, covering history, culture and politics; and the third part presents an intellectual overview of Ghanaian political change, from Nkrumah to the peaceful transfer of power from the National Democratic Congress government to the New Patriotic Party at the start of the new millennium. Maxwell Owusu is a Distinguished Professor of Anthropology at the University Michigan. Educated at the London School of Economics, Harvard University, and the University of Chicago, he has taught at the University of Ghana, Legon. He was a consulting member of the Constitutional Experts Committee which drafted the constitution proposals. He is the author of numerous scholarly publications, the recipient of a US Institute of Peace Grant, and on the board of the International Union of Anthropoligical and Ethnological Sciences. Praise for the first edition:."the best available account of grassroots politics to have emerged from Africa." Political Science Quarterly."this fine and vivic piece of scholarship comes to blow away fhe cobwebs from Ghanaian political studies." AmericanPolitical Science Review "The author demonstrates an enviable ability to present his diverse material in a readily comprehensive framework and handles his written sources as deftly as his own participant observation." American Journal of Sociology
Managing Interpersonal Conflict
ISBN: , SKU: , AUTHOR: Donohue, William A. / Kolt, Robert, PUBLISHER: Sage Publications (CA), Managing Interpersonal Conflict helps readers better understand and ultimately manage their routine interpersonal conflicts. Specifically, the book walks readers through the conflict process--from the initial decision of whether or not to confront differences to how to plan the actual confrontation. Donohue deals extensively with the negotiation process and, if negotiation proves unsuccessful, with third-party dispute resolution. The book emphasizes keeping conflicts under control and keeping focused on the issues. The key to managing conflict is to address differences collaboratively so parties can create better solutions and, ultimately, strengthen their relationships. Managing Interpersonal Conflict prepares and encourages the reader to stop avoiding their conflicts and start confronting them. Designed for college and university undergraduates, Donohue's text and the Interpersonal Commtext series will also interest students and professionals in management studies, sociology, organization studies, and social psychology. "They provide a very useful look at a somewhat broader than usual range of conflict issues.... Where the decision is to confront, it offers useful approaches to allowing face saving and to issue structuring that will allow the conflict, in many cases, to be readily resolved.... The second section... provides a useful and easily worked with framework for negotiating, and deals most effectively with the use of and responses to the exercise of power in the negotiation context.... The book is exceptionally readable and effective in its presentation of approaches to conflict. While it is not a traditional academic text, periodic references to the conflictliterature are used to allow the reader to examine the issues presented in more depth. The book will serve as an outstanding text for a training program in conflict management and can also be used by an individual effectively to learn these techniques." --The Alternative Newsletter
Discourse in Educational and Social Research
ISBN: , SKU: , AUTHOR: Maclure, Margaret / Maclure, Maggie / Maclure Maggie, PUBLISHER: Open University Press, WINNER: AESA Critics' Choice Award ""With wonderful clarity Maggie MacLure shows how deconstructionism opens new avenues of critical inquiry and understanding for educational researchers. In exposing the hidden, ideological side of terms like clarity, certainty, mastery, and relevance she allows us to see schooling and educational policy in new ways. In so doing she allows us to imagine classrooms as liberating, pedagogical places, as places where new forms of desire, knowledge, and learning take place" Norman K. Denzin, University of Illinois at Urbana-Champaign" This book is both practical and provocative. It demonstrates the insights and the challenges of a discourse-based orientation to educational and social research. Drawing on a variety of educational and social science 'texts' - including press articles, life history interviews, parent-teacher consultations, policy debates and ethnographies - the author shows how knowledge, power, identities and realities are constructed and problematised in discourse. The book also deals with research itself as discursive practice, examining the texts that qualitative researchers produce and consume: reports, monographs, journal articles. Practical examples are included for researchers and graduate students wishing to 'interrogate' their own data from a discourse perspective. The author develops a critical awareness of the researcher's role as writer/reader of texts. The book makes the case for 'discursive literacy' in research. While its primary allegiances are to poststructuralism and deconstruction, it draws from a wide range of disciplines, including interaction sociology, feminist ethnography, literary theory, critical discourse analysis and art history. What holds the book together is the persistent question: how to do educational research and social research within a 'crisis of representation' that has unsettled the relationship between words and worlds?
Culture and the Changing Environment: Uncertainty,
ISBN: , SKU: , AUTHOR: Casimir, Michael J., PUBLISHER: Berghahn Books, "This remarkable anthology of 13 essays is a cross-cultural study on ecological anthropology, which examines the cultural construction of nature, human evaluation of environmental risks, and human action to mitigate such risks. The anthology persuasively critiques the privileging of Western rationality over culture-specific perspectives of environmental change... It] stands alone for the geographical sweep of its contributions - from Europe, Asia, and Africa - and its disciplinary eclecticism, which draws deeply on anthropology, geography, psychology, ethnography, ethnology, and sociology... Essential." Choice Today human ecology has split into many different sub-disciplines such as historical ecology, political ecology or the New Ecological Anthropology. The latter in particular has criticised the predominance of the Western view on different ecosystems, arguing that culture-specific world views and human-environment interactions have been largely neglected. However, these different perspectives only tackle specific facets of a local and global hyper-complex reality. In bringing together a variety of views and theoretical approaches, these especially commissioned essays prove that an interdisciplinary collaboration and understanding of the extreme complexity of the human-environment interface(s) is possible. Michael J. Casimir is Professor of Cultural Anthropology at the University of Cologne. He has conducted prolonged fieldwork on the ecology, economy, environmental management and nutritional and socialisation patterns among pastoral nomads in west Afghanistan and Kashmir. Together with Aparna Rao he was chairperson of the Commission on Nomadic Peoples of the International Union of Ethnological and Anthropological Sciences (), and was until one of the editors of Nomadic Peoples (Berghahn), the official journal of the Commission. His major publications include Flocks and Food. A Biocultural Approach to the Study of Pastoral Foodways (); Mobility and Territoriality (ed. ); Nomadism in South Asia (ed. ). Acquista Ora
Remaining and Becoming
ISBN: , SKU: , AUTHOR: Roberts, Shelley, PUBLISHER: Routledge, "Remaining and Becoming: Cultural Crosscurrents in an Hispano School" deals with the politics of identity and the concept of boundaries during a time of rapid change. It investigates how the role of schooling for Hispanos in the Norteno School District (a pseudonym) in Northern New Mexico--a public school district, not fully consolidated until --has changed significantly over the past three generations. Today, the Hispanos, a minority in the outside world but a majority in their own, are debating how the functions of the school should respond to the changes resulting from the coming of public education to their region. But the contemporary story of education in Norteno has much deeper roots in the political, religious, and cultural history of Northern New Mexico--a region where, over a period of several centuries, Spain, Mexico, and the United States each have claimed sovereignty, with differing goals for and attitudes about the welfare of the people. This study is an analysis of the ambiguity of education, the losses and gains that are its consequences, the lingering doubts about the past, and the questions about what future education can and should serve. It is about asking: Is what the students are learning worth as much as what they are forgetting? How does schooling affect the evolving process of asserting, renegotiating, and defending an Hispano identity? By exploring historical factors and ideologies of a particular school within a particular community, Roberts seeks to understand community expectations for the school as a fitting place for its children. The goal is not to generalize from the particular to the universal, but to join others in suggesting that we move away from discussing students in a generic sense and focus instead on looking at them in relation to the community in which they live. The fascinating and largely unknown story this book tells will be of interest to educators, researchers, and students across a range of fields, including sociology of education, educational anthropology, multicultural education, ethnic studies, Chicano studies, and qualitative research in education.
Reassembling the Social: An Introduction to
ISBN: , SKU: , AUTHOR: Latour, Bruno, PUBLISHER: Oxford University Press, USA, Reassembling the Social is a fundamental challenge from one of the world's leading social theorists to how we understand society and the 'social'. Bruno Latour's contention is that the word 'social' as used by Social Scientists has become laden with assumptions to the point where it has become a misnomer. When the adjective is applied to a phenomenon, it is used to indicate a stabilized state of affairs, a bundle of ties that in due course may be used to account for another phenomenon. Latour also finds the word used as if it described a type of material, in a comparable way to an adjective such as 'wooden' or 'steely'. Rather than simply indicating what is already assembled together, it is now used in a way that makes assumptions about the nature of what is assembled. It has become a word that designates two distinct things: a process of assembling: and a type of material, distinct from others. Latour shows why "the social" cannot be thought of as a kind of material or domain, and disputes attempts to provide a "social explanation" of other states of affairs. While these attempts have been productive (and probably necessary) in the past, the very success of the social sciences mean that they are largely no longer so. At the present stage it is no longer possible to inspect the precise constituents entering the social domain. Latour returns to the original meaning of "the social" to redefine the notion and allow it to trace connections again. It will then be possible to resume the traditional goal of the social sciences, but using more refined tools. Drawing on his extensive work examining the "assemblages" of nature, Latour finds it necessary to scrutinize thoroughly the exact content of what is assembled under the umbrella of Society. This approach, a "sociology of associations" has become known as Actor-Network-Theory, and this book is an essential introduction both for those seeking to understand Actor-Network-Theory, or the ideas of one of its most influential proponents.
Themes in Language, Education & Development in Kenya
ISBN: , SKU: , AUTHOR: Ogechi, Nathan Oyori, PUBLISHER: Nsemia Inc., Language plays a major role in the development of societies and nations. " Themes in Language, Education & Development in Kenya " is a collection of fourteen scholarly articles on aspects of language and its relationship with, society, education and development in Kenya.. The authors follow Morgan Dalphinis remarks that:.".". to speak a language means more than an exercise in the use of a given syntax and morphology, it implies the support of a whole culture and civilization. Moreover, it is in language that people learn, relate to each other as social animals in a material world of production, reproduction, distribution and exchange." " It is not only important to understand specific languages but to also appreciate associated structural linguistics as a means of appreciating the underlying, rich cultural aspects of those languages. In this book, authors capture the richness of language and linguistics aspects of some of Kenyan languages, namely Kiswahili, EkeGusii, Dholuo and Ateso as well as appropriated languages used in Kenya such as English and French. Themes in Language, Education & Development in Kenya discusses aspects of language and its relationship with society, education and development in Kenya. As much as possible, the authors have anchored their arguments on relevant theoretical and conceptual frameworks with chapters written either in English or Kiswahili while the abstracts are written in a different language from that of the body of the chapter. The book is divided into three major themes: " Theoretical Linguistics and Language in Society, Language and Education, and Language and Development. " Educators, students and general readers interested in issues of language, linguistics, pedagogy and development will find great benefit from this book. In particular, students and lecturers of African linguistics, English, Kiswahili, Education and Sociology would be great beneficiaries. What others say This edited volume comprises detailed, substantive, methodological and theoretical research by fine investigators and practitioners in linguistics, English, French, Kiswahili, education and development. It is so detailed and a must-read piece of work for scholars interested in the interface between language and other fields. " -- Bob Mbori, Masinde Muliro University of Science and Technology, Kakamega " Writing/compiling an edited book requires masterful selection of articles that ensure the common thread runs through the chapters. This book achieves this by putting language firmly in the agenda of education and development in Kenya. " -- Hilary K. Sang, Department of Linguistics and Foreign Languages, Moi University " This is an invaluable resource for anyone interested in languages, education and development beyond Kenyan borders. It sets the pace and a new trend for research in African languages. " -- Gilbert Gumoshabe, Makerere University, U
On Bohemia
ISBN: , SKU: , AUTHOR: Grana, Cesar / Graaa, Ca(c)Sar / Graaa, Marigay, PUBLISHER: Transaction Publishers, Bohemia has been variously defined as a mythical country, a state of mind, a tavern by the wayside on the road of life. The editors of this volume prefer a leaner definition: an attitude of dissent from the prevailing values of middle-class society, one dependent on the existence of caf life. But whatever definition is preferred, this rich and long overdue collective portrait of Bohemian life in a large variety of settings is certain to engage and even entrance readers of all types: from the student of culture to social researchers and literary figures n search of their ancestral roots. The work is international in scope and social scientific in conception. But because of the special nature of the Bohemian fascination, the volume is also graced by an unusually larger number of exquisite literary essays. Hence, one will find in this anthology writings by Malcolm Cowely, Norman Podhoretz, Norman Mailer, Theophile Gautier, Honore de Balzac, Mary Austin, Stefan Zweig, Nadine Gordimer, and Ernest Hemingway. Social scientists are well represented by Cesar Grana, Ephraim Mizruchi, W.I. Thomas, Florian Znaniecki, Harvey Zorbaugh, John R. Howard, and G. William Domhoff, among others. The volume is sectioned into major themes in the history of Bohemia: social and literary origins, testimony by the participants, analysis by critics of and crusaders for the bohemian life, the ideological characteristics of the bohemians, and the long term prospect as well as retrospect for bohemenianism as a system, culture and ideology. The editors have provided a framework for examining some fundamental themes in social structure and social deviance: What are the levels of toleration within a society? Do artists deserve and receive special treatment by the powers that be? And what are the connections between bohemian life-styles and political protest movements? This is an anthology and not a treatise, so the reader is free to pick and choose not only what to read, but what sort of general patterns are essential and which are transitional. This collection, initiated by the late Cesar Grana, has been completed and brought to fruition by his wife Marigay Grana. Cesar Grana was, prior to his death, professor of sociology at the University of California in San Diego. Among his major books is "Meaning and Authenticity," also available from Transaction. Marigay Grana was formerly an urban planner and designer in San Diego. She now is a free-lance editor living in Santa Fe, New Mexico.
Service Quality: Research Perspectives
ISBN: , SKU: , AUTHOR: White, Susan S. / Schneider, Benjamin, PUBLISHER: Sage Publications (CA), "This book is not a 'one-minute' guide for managers in search of alleged quick-fixes of service quality. Instead, it is thirty years of accumulated theory and research that can help serious students understand and analyze this complex phenomenon. The book succeeds in embedding the often overlooked customer within organization studies, using the interdisciplinary approach that scholars preach but seldom practice, and closing with an agenda for future research that others might even find worth pursuing." --Dr. David E. Bowen, Professor of Management and Dean of Faculty and Programs, Thunderbird"Schneider and White promise to deliver insight into the intriguing intricacies of providing excellent services. They deliver sagacity, the intelligent application of knowledge. They do this by being eclectic, disciplined, and thoughtful... Facts about service - what it is, how it happens, what is required to make it better - thankfully dominate this book, supported by good thinking and good methods. No one interested in service quality should miss this book. There is no other book like it." --Rick Guzzo, Ph.D., Mercer Human Resource Consulting"The coverage is excellent. Among other things, it does a nice job of providing a rationale for why researchers and managers need to understand the perspectives of their customers." --Susan E. Jackson, Ph.D., Rutgers UniversityThe last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. Scholars and researchers in a number of disciplines, including marketing, human resources I/O psychology, sociology, and consumer behavior, have all made substantial contributions to understanding what service is, howservice and service delivery quality are experienced by customers, and the role of employees and their organizations in service delivery. Service Quality: Research Perspectives presents a comprehensive overview and analysis of the field and its research, including its growth, emerging trends, and debates. Authors Benjamin Schneider and Susan S. White cover the diverse conceptual and empirical approaches that characterize thinking and research on service quality, especially service delivery. It introduces the concept of service and the important ways service production can differ from goods production. It also presents a history of the concept of product quality and the emergence of concern for service quality. Key Features Summarizes conceptual and empirical research from the marketing perspective on the measurement of service quality and customer satisfaction Deals with concepts and approaches to service characteristic of operations management, especially the role of customer variability in service production Introduces research promoting the linkage of service climate experienced by employees to the service quality experienced by customers Presents several HR/OB approaches to organizational design and useful frameworks for integrating ide
Ricolfi L'arte del non governo Da Prodi a Berlusconi e
Luca Ricolfi L'arte del non governo Da Prodi a Berlusconi e ritorno Longanesi Le spade n. 8 Traduzione: - Introduzione: - Anno: ottobre I edizione Pagine: 235 + Indici Codice ISBN: Copertina: cartone editoriale con sovraccoperta. Stato: Nuovo. Peso del libro: gr. 410 Misure del libro: cm x cm La fotografia riproduce il libro. Contenuto: Se guardiamo alla storia italiana degli ultimi anni è difficile non vedere che, dopo l'ingresso in Europa, il passo è diventato sempre più lento e ormai la locomotiva del cambiamento, come una vecchia vaporiera, sta inesorabilmente fermandosi avvolta in una nuvola di sbuffi. È proprio della «fase terminale» della seconda Repubblica che si occupa questo libro, che raccoglie gli interventi – apparsi quasi tutti sulla Stampa negli ultimi due anni – di un osservatore lucido e sgomento, che assiste al tramonto dei sogni di vent'anni fa e vede che quel tramonto ben poco ha a che fare con il colore dei governi, e molto invece con l'attuale stile della politica in Italia. Luca Ricolfi ricostruisce le diaboliche e occulte affinità che accomunano le politiche dei governi di destra e di sinistra: l'occhio di riguardo per i privilegi dei dipendenti pubblici, la disattenzione per le imprese, la retorica dello sviluppo del Mezzogiorno, le devastazioni della scuola, la paura della meritocrazia e della concorrenza, per non parlare dell'occupazione della sanità, della RAI, di una miriade di enti pubblici e semipubblici da parte di un esercito di mestieranti della politica. Lo stile della politica oggi in Italia, secondo l'autore, si sostanzia di un'incredibile mancanza di rispetto per la verità dei fatti, e quindi per la nostra dignità di elettori: mirabili artisti del non governo reggono le sorti del paese, fingendo continuamente e disperatamente di fare, di decidere, di governare, ma in realtà cercando solo di nasconderci che siamo ormai fermi e immobili. L'Autore: Luca Ostilio Ricolfi (Torino, ) è un sociologo italiano. Al , è professore ordinario di Psicometria presso la Facoltà di Psicologia dell'Università di Torino, responsabile scientifico dell'"Osservatorio del Nord Ovest", direttore della rivista di analisi elettorale Polena e membro dell'EAS (European Academy of Sociology). È inoltre editorialista di La Stampa e tiene una rubrica su Panorama. Ha scritto testi universitari di statistica e numerose opere di saggistica riguardanti l'analisi della scena politica italiana. Prezzo: euro 5,00 + spese di spedizione (euro 2,00 piego di libri ordinario, euro 4,00 raccomandata piego di libri). Si fanno spedizioni multiple e, si ricorda, che la merce viaggia a carico del destinatario. Richiedendo il catalogo nel formato excel hai le promozioni 4 x 3, 20 x 13. I più economici sono in omaggio. Per consultare il catalogo indicate il vostro indirizzo e-mail personale.
OTTIMI RIASSUNTI E TRADUZIONI IN FILES
Vendo RIASSUNTI ottimi, dettagliati, completi, comodamente in files ed a prezzi modici, dei seguenti libri e saggi: - F. Girotti, "Amministrazioni pubbliche", Carocci editore, Roma, ; - Bobbio, L. (), "La democrazia non abita a Gordio", Milano, Franco Angeli, cap. 1; - Toth, F. (), "Identità, interessi locali e regolazione tecnica nella scelta di localizzazione di un ospedale. Il caso di Como", in Amministrare 33 (1), pag. ; - Carboni, N. (), "Atteggiamenti e percezioni della dirigenza ministeriale dopo le riforme: i circoli viziosi e l'innovazione difficile", in Rivista Italiana di Politiche Pubbliche 1, pag. ; - Citroni G., Lippi A., Profeti S. (), "Politica e politiche delle società partecipate. Le aziende dei comuni come unità di analisi della democrazia locale", in Rivista Italiana di Scienza Politica 1, pag. ; - Belligni, S. (), "Miss Governance, I presume", in Meridiana , pag. ; - Bobbio, L. (), "Smaltimento dei rifiuti e democrazia deliberativa", DSP Working Paper 1; - Martini, A., Sisti, M. (), "Valutare il successo delle politiche pubbliche", cap. 2, 3, 6 e 16; - Dispensa del prof. Merlo Giorgio, ultima edizione ; - L. Berzano, C. Genova, "Sociologia dei lifestyles", Carocci editore, ; - C. Genova, "Il cerchio nello spazio. Ipotesi e strumenti per un'analisi della risignificazione dei luoghi", Lexia, in Rivista di semiotica, 9-10, pag. ; - A. De Coro, F. Ortu, "Psicologia dinamica. I modelli teorici a confronto", Laterza editore; - L. Fruggeri, "Famiglie", Carocci editore, ; - R. Del Punta, "Diritto del Lavoro", quinta edizione, Milano, Giuffré editore, ; - S. Fargion, "Il Servizio Sociale. Storia, temi, dibattiti", Bari, Laterza, , (cap. 3, 4, 5); - L. Dominelli, "Il Servizio Sociale. Una professione che cambia", Trento, Erickson, , (cap. ); - A. Campanini (a cura di), "La valutazione nel Servizio Sociale", Roma, Carocci Faber, . Vendo ottime TRADUZIONI, dall'inglese all'italiano, a prezzi modici (avrete presenti invece i prezzi, conteggiati a cartella, dei traduttori professionisti), dei seguenti saggi: - Cole A., Jones G., (), "Reshaping the State: Administrative Reform and New Public Management in France", in Governance: An International Journal of Policy, Administration, and Institutions ; - Christensen T., (), "Administrative Reform: Changing Leadership Roles?", in Governance: An International Journal of Policy, Administration, and Institutions ; - Obeng-Odoom F., (), "On the origin, meaning, and evaluation of urban governance", in Norsk Geografisk Tidsskrift - Norwegian Journal of Geography ; - Di Gaetano A., Strom E., (), "Comparative Urban Governance: An Integrated Approach", in Urban Affairs Review ; - Walti S., Kubler D., Papadopoulos Y., (), "How Democratic Is Governance? Lessons from Swiss Drug Policy", in Governance: An International Journal of Policy, Administration, and Institutions ; - Hilary Taylor, Chris Beckett and Bridget McKeigue, "Judgements of Solomon: anxieties and defences of social workers involved in care proceedings", in Child and Family Social Work, , Vol.13, N.1, pages ; - Richard R. Kilburg, Harry Levinson, "Executive dilemmas: coaching and the professional perspectives of Harry Levinson", in Consulting Psychology Journal: Practice and Researc, , Vol. 60, N.1, pages 7–32; - Gans H. J., "The Sociology of Space: a use-centered view", in City & Community, 1(4), pp. ; - Prown J. L., (), "Material/Culture: Can the Farmer and the Cowman still be friends?", in W. D. Kingery, Learning from things, Smithsonian Institution Press, Washington, pp. ; - Wheaton B., (), "After Sport Culture: Rethinking Sport and Post-Subcultural Theory", Journal of Sport & Social Issues, 31, pp. ; - Woodward I., (), "Understanding Material Culture", Sage, London, pp. 3-31. P.S. Sconti a chi ne acquista più di 2 o "in blocco", "a pacchetto", per materia.