customer service in health care a grassroots approach to

Customer Service in Health Care: A Grassroots Approach to

ISBN: , SKU: , AUTHOR: Baird, Kristin, PUBLISHER: Jossey-Bass, A sensible resource for learning the key information and skills it takes to transform any health care organization to deliver superior customer service at all levels of the organization.

The Health Care Manager's Guide to Continuous Quality

ISBN: , SKU: , AUTHOR: Leebov, Wendy / Ersoz, Clara Jean / Ersoz, Jean, PUBLISHER: Jossey-Bass, Health care organizations are increasingly embracing continuous quality improvement as essential to the continued delivery of high-quality patient care. Surprisingly, there is little information available for managers who must translate the principles of continuous improvement into practical reality. "The Health Care Manager's Guide to Continuous Quality Improvement" supplies managers with guidelines to make customer-driven management and continuous improvement an everyday routine.

Nursing for Public Health: Population Based Care

ISBN: , SKU: , AUTHOR: Lindsay / Craig, Pauline M. / Lindsay, Grace, PUBLISHER: Churchill Livingstone, As the largest group of health care professionals, nurses have a growing influence on the health of the population. This is a key book in making the transition from individualised care to population-based care. It provides a greater understanding of health care policy and gives a comprehensive overview of health policy, economics, and epidemiology using an evidence-based approach. Determinants of health, measures of health, and health promotion are examined. The issues of communicable diseases, screening, minority groups and purchasing, and commissioning of health services are also addressed. This book is the first comprehensive text on public health nursing at this level and will be ofinterest to health visitors, district nurses, school nurses and practice nurses, as well as senior student nurses and nurse managers in secondary and tertiary care.

U.S. Health Law and Policy : A Guide to the Current

ISBN: , SKU: , AUTHOR: Caldwell, Donald H., Jr., PUBLISHER: Jossey-Bass, This annotated bibliographic guide to the literature of health care law offers the health care administrator, corporate benefits manager, physician, or attorney a key to the door of health care policy and law. This edition focuses on evaluating the materials--many not widely disseminated--about evolving corporate structures such as managed care organizations and their numerous progeny. Also addressed are topics such as health care liability, patient access to health care, environmental issues, legal issues arising in the context of AIDS, and privacy of patient records.

Researching the People's Health

ISBN: , SKU: , AUTHOR: Williams, G. / Popay, Jennie / Williams, Gareth, PUBLISHER: Routledge, "Researching the People's Health" examines two related issues: the role of social research in the rapidly changing world of health services, and the relationship between lay and expert knowledge in public health and health care. The book examines these issues against the background of long-term transformations in patterns of health and illness and rapid changes in the strategic management and commissioning of health services. In doing so the book makes a contribution to the continuing and urgent debates on the assessment of health needs, the organization and delivery of health care, and the politics of health service organization and funding.

An Integrated Approach to Health Sciences: Anatomy and

ISBN: , SKU: , AUTHOR: Colbert, Bruce J. / Ankney, Jeff / Wilson, Joe, PUBLISHER: Cengage Learning, Unlike any other resource on the market, AN INTEGRATED APPROACH TO HEALTH SCIENCES, 2E takes an all-in-one approach to preparing learners for careers in the health care industry. The book identifies the four basic building blocks of Health Sciences: anatomy and physiology, math, chemistry, and medical microbiology and then presents them in the context of health professions. Medical terminology and physics concepts are also covered. Rich illustrations, theory, practical applications, and humorous anecdotes all join together to help learners connect with the material as they learn it, fostering increased retention and comprehension. As a result, learners will gain valuable knowledge while also getting access to an insider look at health careers through the book's professional profiles. Exercises and case studies complement the comprehensive coverage and sharpen critical thinking skills, making this a complete package for anyone aiming to develop a foundational knowledge in the health sciences.

Health, Civilization and the State: A History of Public

ISBN: , SKU: , AUTHOR: Porter, Dorothy, PUBLISHER: Routledge, "Health, Civilization and the State" examines the social, economic and political issues of public health provision in historical perspective. Focusing on Britain, Continental Europe and the United States, Dorothy Porter provides a comprehensive outline of the development of public health care from the ancient world to the modern state. Covering a broad range of historical issues, the book includes discussion of: pestilence, public order and morality in pre-modern times; the Enlightenment and its effects; health care centralization in Victorian Britain; localization of health care in the United States; population issues and family welfare; the rise of the classic welfare state; and current attitudes towards public health as we approach the twenty-first century.

North American Health Care Policy in the s

ISBN: , SKU: , AUTHOR: King, Arthur / Thornton, Robert K., PUBLISHER: John Wiley & Sons, Considers conceptual and empirical issues in the design of national health policy ranging from a discussion of broad principles through specific aspects of health to evaluations of proposals for reforming the U.S. health care system. Contains comparative studies concerned with some details of Canadian and American health care. Reviews the current U.S. situation and suggests guidelines for policymakers who will shape the future of the health care delivery system.

Essentials of Services Marketing: Concepts, Strategies and

ISBN: , SKU: , AUTHOR: Hoffman, K. Douglas / Bateson, John E. G., PUBLISHER: South Western Educational Publishing, The primary objective of Essentials of Services Marketing: Concepts, Strategies Cases, 2e is to provide materials that not only introduce the student to the field of services marketing, but also acquaint the student with specific customer service issues. The business world now demands, in addition to traditional business knowledge, increasing employee competence in customer satisfaction, service quality, and customer service - skills that are essential in sustaining the existing customer base.

ADD. AL CUSTOMER SERVICE - sostituzione maternità

Synergie Italia, filiale di Busto Arsizio, ricerca per cliente settore e commerce: 1 ADD. CUSTOMER SERVICE - sostituzione maternità   La risorsa sarà inserita nell'ufficio customer service  e si occuperà della gestione post vendita dei clienti. - esperienza pregressa in ambito customer care/service e/o commerciale - preferibile provenienza mabito e commerce - conoscenza discreta della lingua inglese - buon uso del PC  - buone doti di precisione ed organizzative     SI OFFRE:  - Orario di lavoro: full time - retribuzione: da definire in fase di selezione - contratto: iniziale contratto di sostituzione maternità con possibile di stabilizzazione in azienda   Luogo di lavoro: San Vittore Olona (MI)

Managing the Health Care Professional

ISBN: , SKU: , AUTHOR: McConnell, Charles R., PUBLISHER: Jones & Bartlett Publishers, Managing the Health Care Professional goes beyond standard management theory to give you a clear picture of the characteristics that make professionals unique as employees and thus deserving of treatment that addresses their professionalism. Under the guidance of best-selling author Charles R. McConnell, this practical, results-oriented, how-to guide identifies specific points of departure in how professionals approach the job, how they relate to their organization and its objectives, and how they respond to a manager's leadership, and other aspects that make them unique.

Managed Health Care

ISBN: , SKU: , AUTHOR: Robinson, Ray / Steiner, Andrea, PUBLISHER: Open University Press, Healthcare in the United States has undergone a managed care revolution. The approach has transformed the way in which health services are financed and delivered. Arising from this experience, techniques such as utilization management, physician profiling and disease management are attracting attention worldwide. Many management consultants, pharmaceutical companies and policy analysts advocate managed care as the way forward for improving the performance of healthcare systems. In this headlong rush, far too little attention has been paid to the research evidence on managed care. This book carries out a systematic review of the high quality research evidence on managed care in the US. Through a detailed analysis of the research literature they assess the performance of managed care in terms of its impact on utilization, costs, health promotion and screening, quality of care and other key indicators. Following this analysis, they consider the development of managed care approaches in the NHS with particular reference to the early research evidence primary care based, total purchasing pilot projects.

The Dark Walls of Medicine: A View from the Window

ISBN: , SKU: , AUTHOR: O'Neal, Kenneth, PUBLISHER: Authorhouse, THE BOOK TAKES A GLIMPSE OF HEALTH CARE ISSUES FROM THE AUTHORS PERSPECTIVE DURING HIS FORMATIVE YEARS, HIS YEARS IN PRACTICE, AND WHAT HE CALLS THE CURRENT DARK WALLS OF MEDICINE-- AS WE HAVE SOME 47 MILLION AMERICANS WITHOUT HEALTH CARE INSURANCE, NUMEROUS OTHERS WHO ARE UNDERINSURED, THE RISING COST OF HEALTH CARE, AND HOW THESE SITUATIONS HAVE LED TO HIS STRONG BELIEF THAT WE NEED AN OVERHAUL IN THE WAY HEALTH CARE IS DELIVERED IN THIS NATION. THE AUTHOR SETS FORTH A PROPOSAL THAT HE FEELS WOULD ALLOW FOR UNIVERSAL ACCESS TO HEALTH CARE FOR ALL, WHILE ENSURING QUALITY AND COST EFFECTIVE SERVICES. HE TAKES A LOOK AT HOW HEALTH CARE IS DELIVERED IN OTHER NATIONS AS WELL. FINALLY HE LOVES AMERICA AND BELIEVES THAT WE CAN, AS A NATION, CONTINUE TO BE THE LEADER IN HEALTHCARE IN THE WORLD.

Community Health Nursing: Advocacy for Population Health

ISBN: , SKU: , AUTHOR: Clark, Mary Jo Dummer, PUBLISHER: Prentice Hall, Now more than ever-locally, nationally, globally-society is in need of community health services. This book emphasizes the application of community health nursing as it relates to specific populations, settings, and community health problems. Theoretically and scientifically sound, as well as practical and applicable, this resource is a thorough introduction to the specialty. Unit I sets the stage for practice by describing the context in which community health nursing occurs. Unit II examines community health nursing as a specialized area of practice, exploring its population focus and the attributes and features making it unique. Unit III presents common processes used in community health nursing. Unit IV examines community health nursing care provided to special population groups. Unit V presents community health nursing practice in specialized settings. Finally, Unit VI focuses on community health nursing practice related to common population health problems. For nurse generalists-who need to function in any setting, providing care to individuals, families, communities, and population groups. Acquista Ora

Service, Service, Service: A Secret Weapon for Your Growing

ISBN: , SKU: , AUTHOR: Albrecht, Steven, PUBLISHER: Adams Media Corporation, For many small and growing businesses, first-rate customer service can often be the key factor between success and failure. In this invaluable volume, service management authority Steven Albrecht shows how to develop the high quality service programs that keep customers coming and leaves the competition in the dust. Service, Service, Service helps you: - Write a real mission statement - Create both evolution and revolution in service quality - Fully understand your customers - Empower your employees - Build customer loyalty Complete with success stories, methods for charting your service cycles, and plans for a service recovery program, Service, Service, Service, can be every business's secret weapon.

Charting Made Incredibly Easy!

ISBN: , SKU: , AUTHOR: Springhouse, PUBLISHER: Lippincott Williams & Wilkins, Now nurses can chart the Incredibly Easy way with this remarkable reference. They'll find easy-to-follow directions for charting thoroughly and accurately in all clinical situations. And they'll learn to improve speed and efficiency, reduce legal risks, and meet requirements for licensing, accreditation, and reimbursement. Contents include charting basics: understanding charting, the nursing process, plans of care, and charting systems; charting in contemporary health care: acute care, home health care, longterm care, and rehabilitation; and special topics: enhancing charting, avoiding legal pitfalls, and documenting procedures.

Customer Service…

Customer Service Medicale - Sost. Maternità Azienda produttrice e distributrice di strumentazione medicale Customer Service Medicale - Sost. Maternitàformulazione offerte Gestione dell'iter dell'ordine Contatto con gli spedizionieri Supporto alla forza vendita Gestione resi e reclami Il candidato deve avere esperienza di 2 anni nel ruolo di Customer Service Medicale - Sost. Maternità. Fondamentale la provenienza dal settore medicale o farmaceutica. Necessaria la conoscenza fluente della lingua inglese. Preferibile la conoscenza di uno dei gestionali: SAP, AS400, JD Edwards. Inserzionista: Page Personnel

HP HEWLETT PACKARD HP Foundation Care Call-To-Repair Service

HP HEWLETT PACKARD HP Foundation Care Call-To-Repair Service with Comprehensive Defective Material Retention Post Warranty - Contratto di assistenza esteso - parti e manodopera - 1 anno - on-site - 24x7 - 6 ore (riparazione) - per StoreFabric Gb Bun

Energy 101: The Key to Understanding Holistic Health

ISBN: , SKU: , AUTHOR: Meryl, Jan, PUBLISHER: Booklocker.com, Jan Meryl presents information received from spirit guides in thousands of psychic channeled readings about how and why blocks to health andhappiness reside in the human energy field, but can be cleared. This is a must read for health care professionals and patients.

HP HEWLETT PACKARD HP Foundation Care Call-To-Repair Service

HP HEWLETT PACKARD HP Foundation Care Call-To-Repair Service with Defective Media Retention Post Warranty - Contratto di assistenza esteso - parti e manodopera - 1 anno - on-site - 24x7 - 6 ore (riparazione) - per HP D2Di, D2Di, StoreOnce , St

HP HEWLETT PACKARD HP Foundation Care Call-To-Repair Service

HP HEWLETT PACKARD HP Foundation Care Call-To-Repair Service Post Warranty - Contratto di assistenza esteso - parti e manodopera - 1 anno - on-site - 24x7 - 6 ore (riparazione) - per HP MSL, StorageWorks MSL, StoreEver MSL

Essentials of Health Care Marketing

ISBN: , SKU: , AUTHOR: Berkowitz, Eric N. / Berkowitz, PUBLISHER: Jones & Bartlett Publishers, In this text your students will receive a complete curriculum of marketing management tools and techniques. Filled with examples from a wide array of health care providers, health systems, HMOs, physician-hospital organizations, and more, Essentials of Health Care Marketing covers market research, strategy, and the strategic marketing process. Each chapter is complete with objectives, study questions, and charts.

Creating and Sustaining a Superior Customer Service

ISBN: , SKU: , AUTHOR: Poisant, Jim / Poisant, James, PUBLISHER: Praeger, Poisant reveals the "secrets" of superior customer service organizations. He redefines the role of management and organizations, taking the reader on a journey and discovering the true nature of superior managers and organizations. Those in management positions who seek to understand how to better motivate their employees and better serve their customers will find the answers they are searching for in these pages. Managers will relearn nearly everything they have been taught about the profession of management. Redefining the criteria of power and success, Poisant supplies a blueprint for survival in a competitive environment. Anyone charged with the management of others will find the approach valuable, as will students and scholars of management.

Illustrated Guide to Home Health Care

ISBN: , SKU: , AUTHOR: Springhouse Publishing, PUBLISHER: Springhouse Corporation, Home care instructions for patients and their families are explained completely and in simple terms. Large typeface throughout helps readers with impaired vision. Illustrations enhance comprehension. The first section covers the fundamentals of home care, including how to properly handle a hospital bed, feed patients who have difficulty eating, administer medications, provide incontinence care, perform exercises, learn or teach how to use crutches and canes, and more. The second section gives concise instructions for specific procedures, such as oxygen therapy, I.V. therapy, suctioning, tracheostomy care, respiratory therapy, parenteral nutrition, cast care, colostomy care, and more.

A Guide to Raising Llamas: Care, Showing, Breeding, Packing,

ISBN: , SKU: , AUTHOR: Birutta, Gale, PUBLISHER: Storey Publishing, A comprehensive handbook covering behavior, training, facilities, showing, health care, first aid, breeding, birthing, and marketing.

Contatto

• Successivo →