transition covert
Customer Service Executive (German speaking)
Lottoland give 8 million customers worldwide the chance to win astronomical record payouts by betting on the world’s biggest and most exciting lotteries. We’re a proud disrupter that offers jackpots into the hundreds the millions, reinventing the dream of becoming an instant multi-millionaire every day. We are one of the most innovative companies in the world and we’re confident that our newest products are set to revolutionise gaming.... but we can’t do it alone. Do you have a skill or talent to share with us? Location: Gibraltar Contract type: Full time Our Customer Service department is looking for a Customer Service Executive (German market) that will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Provide the highest level of support to our customers via phone, email and chat on a range of issues; such as jackpot enquiries, helping with deposits, cashing out of funds, ‘how to play’ information etc; To maximise customer retention through promotion of various products, activities, bonus offers etc; Communicating and cooperating with other departments as required; Taking an active interest in driving process and quality improvements across the department; Fulfilment of other tasks specific to your language community as required; To maximise revenue opportunities by offering relevant deposit methods; Testing of new games, products and software as required. The Person: Internet experience and awareness Native level of German with other language skills beneficial. Excellent proven Customer service experience Extremely customer focused Excellent written and oral communication skills Confident oral communicator Strong team player Patience and diplomacy High level of trust Good interpersonal skills Reasoning and analytical ability Reports directly to the Head of Customer Service Knowledge and experience of the gambling industry an advantage PLEASE NOTE THAT THE SUCCESSFUL INDIVIDUAL WILL HAVE TO BE FLEXIBLE TO COVER EVENINGS AND/OR WEEKENDS ON A ROTATION BASIS. Gibraltar – a home in the sun. A subtropical Mediterranean climate, eclectic cultural influences, breathtaking landscapes, and beautiful beaches make Gibraltar the perfect European holiday getaway – so imagine how special it is to live here! Furthermore, since Gibraltar wages buy an almost luxury standard of living in the south of Spain, many people who work here actually commute from one of the nearby towns on the Costa del Sol. It’s an exquisite part of the world, filled with luscious coastline, amazing surfing spots, delicious food and unique Andalusian customs, traditions and cultural heritage. Every day is an adventure and you’ll be joining tonnes of other German expats who have made the leap for this unique lifestyle opportunity. Lottoland Benefits: Competitive salary Quarterly bonus based on quality and performance 25 days holiday and 12 days Gibraltar bank holidays International premium healthcare Subsidised gym membership within a variety of locations in Gibraltar Continuous learning/development opportunities and progressive career paths. Tailored relocation packages to meet your needs to support your transition Cultural Fit: Lottoland is a dynamic, creative and technologically advanced organisation. Passion for innovation is a strength that is valued in Lottoland employees. Managers need to inspire and develop their teams to get the most out of them. Putting customers first is key to Lottoland’s success as is collaboration across the business. Employees are empowered to do their best but held accountable for their actions. Grit and determination is a prerequisite for all Lottolanders. Honesty, integrity and trust are a given. Lottoland could be just the place for you. We like it here and we’re sure you will too! Our corporate website has lots more information - check it out! www.lottolandcorporate.com
Affiliate Marketing Executive
Lottoland give 8 million customers worldwide the chance to win astronomical record payouts by betting on the world’s biggest and most exciting lotteries. We’re a proud disrupter that offers jackpots into the hundreds the millions, reinventing the dream of becoming an instant multi-millionaire every day. We are one of the most innovative companies in the world and we’re confident that our newest products are set to revolutionise gaming.... but we can’t do it alone.Do you have a talent to share with us? Location: Gibraltar Contract type: Full time Closing date: Thursday 24th January Our Online Marketing (Acquisition) department seeks an Affiliate Marketing Executive to join the Team! THE ROLE: We are currently looking for an Affiliate Marketing Executive to help run the day to day operations of the programs, across all markets, as well as manage affiliates and expand our affiliate database. We believe this is a fantastic opportunity for a motivated person looking to expand their experience into the world of affiliate marketing and take on a new and fast paced challenge. The successful candidate will be; Responsible for the effective delivery, management and development of customer acquisition via affiliated channels. Able to plan and execute marketing plans against a set budget Confident in communicating with affiliates on a regular basis Able to build and maintain relationships with affiliates to maximize profitability Able to liaise with stakeholders at all level to communicate effectively any marketing plans, or results RESPONSIBILITIES: Motivate existing affiliates to optimize performance and renegotiate deals as well as identification and recruitment of new affiliates; Develop one-on-one relationships with key affiliates; Regularly review affiliate sites and marketing practices, insuring compliance with Company policies; Create and propose new promotion/actions to distribute to the affiliate networks via newsletters and other affiliate communications. THE PERSON: Fluent in English; German (advantageous) Experience within affiliate marketing in the online gaming industry is desirable; Excellent communication with stakeholders both internally and externally Strong negotiation skills Strong analytical skills Able to use initiative and be proactive Well organised Experience with affiliate platforms such as Tradedoubler, Affiliate Window and Income Access is advantageous Gibraltar – a home in the sun. A subtropical Mediterranean climate, eclectic cultural influences, breathtaking landscapes, and beautiful beaches make Gibraltar the perfect European holiday getaway – so imagine how special it is to live here! Furthermore, since Gibraltar wages buy an almost luxury standard of living in the south of Spain, many people who work here actually commute from one of the nearby towns on the Costa del Sol. It’s an exquisite part of the world, filled with luscious coastline, amazing surfing spots, delicious food and unique Andalusian customs, traditions and cultural heritage. Every day is an adventure and you’ll be joining tonnes of other German expats who have made the leap for this unique lifestyle opportunity. Lottoland Benefits: Competitive salary Annual bonus based on quality and performance 25 days holiday and 12 days Gibraltar bank holidays International premium healthcare Subsidised gym membership within a variety of locations in Gibraltar Continuous learning/development opportunities and progressive career paths. Tailored relocation packages to meet your needs to support your transition Cultural Fit: Lottoland is a dynamic, creative and technologically advanced organisation. Passion for innovation is a strength that is valued in Lottoland employees. Managers need to inspire and develop their teams to get the most out of them. Putting customers first is key to Lottoland’s success as is collaboration across the business. Employees are empowered to do their best but held accountable for their actions. Grit and determination is a prerequisite for all Lottolanders. Honesty, integrity and trust are a given. Lottoland could be just the place for you. We like it here and we’re sure you will too! Our corporate website has lots more information - check it out! www.lottolandcorporate.com
Project Manager
Lottoland give 8 million customers worldwide the chance to win astronomical record payouts by betting on the world’s biggest and most exciting lotteries. We’re a proud disrupter that offers jackpots into the hundreds the millions, reinventing the dream of becoming an instant multi-millionaire every day. We are one of the most innovative companies in the world and we’re confident that our newest products are set to revolutionise gaming.... but we can’t do it alone.Do you have a talent to share with us? Location: Gibraltar Contract type: Full time We are looking to recruit an experienced Project Manager to be a key driver for our strategic and tactical projects. This role is responsible for managing business and development projects by ensuring excellent planning, communication and professional relationships within a rapid and agile delivery environment. The role: The ideal candidate will demonstrate an ability to be innovative in the scoping, definition, management and implementation of our projects. This is an exciting opportunity for the right candidate to join a leading online business and take an active role in its expansion. The successful candidate must have a demonstrable track record of project management and show leadership, management, and business analysis skills. You will be a self-starter, lateral thinker and someone who rises to challenges whilst working in a high paced and dynamic business. This experience, coupled with your attention to detail will enable you to: Define project management methodologies to ensure quality and consistency of project delivery Co-ordinate the project team with the authority and responsibility for running projects on a day-to-day basis Develop and maintain project plans Identify, manage and plan for project risks including contingency Assist in the definition of appropriate technologies required to deliver the service Work closely with product and other teams to ensure quality, effective and timely delivery Define, schedule and execute formal meetings Provide regular reporting and communication to stakeholders Champion and drive standards to improve successful first-time product acceptance Manage project budget and support the financial targets of the business by managing operational costs Excellent and demonstrable project management skills (within a high technology environment) A strong history of delivering small and regular projects to a large-scale internet business Experience of working within both Agile & Waterfall project management methodology Online experience essential ideally gained within the online gaming industry or understanding of the gaming landscape Ability to work effectively as part of both small teams and larger formal groups Experience of managing projects within a high change, highly matrixed business where active prioritization is required at all times Strong IT skills with the ability to quickly learn Detail focused but able to see the “big picture” and maintain progress The Person: Strong work ethic: Understand ethical behaviour and business practices, behave consistently with these standards and aligns with the values of the organization Communication skills: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques within the team, internal and external stakeholders. Give and receive constructive feedback Excellent organizational skills: Set priorities, develop a work schedule, monitor progress towards goals, track details/activities. Delivery focused, result-oriented, self-disciplined, flexible, excellent time management Efficient, collaborative, diligent, motivated Team player: Work cooperatively and effectively with others to set goals, resolve problem, and make decisions that enhance organizational effectiveness Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities Lottoland Benefits: Competitive salary Annual bonus based on quality and performance 25 days holiday and 12 days Gibraltar bank holidays International premium healthcare Subsidised gym membership within a variety of locations in Gibraltar Continuous learning/development opportunities and progressive career paths. Tailored relocation packages to meet your needs to support your transition Cultural Fit: Lottoland is a dynamic, creative and technologically advanced organisation. Passion for innovation is a strength that is valued in Lottoland employees. Managers need to inspire and develop their teams to get the most out of them. Putting customers first is key to Lottoland’s success as is collaboration across the business. Employees are empowered to do their best but held accountable for their actions. Grit and determination is a prerequisite for all Lottolanders. Honesty, integrity and trust are a given. Lottoland could be just the place for you. We like it here and we’re sure you will too! Our corporate website has lots more information - check it out! www.lottolandcorporate.com
Mavic Cosmic Carbone 40 Elite
Vendo magnifiche ruote Mavic Cosmic Carbone 40 Elite anno , usati pochissimo, praticamente pari al nuovo. Le ruote sono vendute con sganci, corpetto shimano 11v e relative borse. Disponibili anche un paio di Copertoncini Continental GP 400 S II a euro 25/cad. Le Mavic Cosmic Carbone 40 Elite hanno un profilo di 40 mm ottimizzato in galleria del vento, con cerchi in carbonio extraleggeri tecnologia TgMax che aiuta a disperdere il calore e migliora la modulazione di frenata accorciandone la distanza. Il sistema di refrigerazione del cerchio disperde velocemente il calore, rendendolo più resistente e affidabile. Le tecnologia Fore le rende più resistenti e affidabili, poiché, anziché essere forato, il ponte inferiore del cerchio è spinto all'interno, quindi filettato, per permettere ai nipples del raggio di essere avvitati direttamente, lasciando intatto il ponte superiore del cerchio e rendendolo più resistente alla fatica, aumentando la rigidità del 20% e la trasmissione dell'energia. Con 460g, sono tra i cerchi aero più leggeri del mercato, permettendo un rotolamento dinamico. PESO Pneumatici 700x grammi Paio senza pneumatici: grammi Anteriore senza pneumatici: 670 grammi Posteriore senza pneumatici: 875 grammi Caratteristiche dettagliate Mavic Cosmic Carbone 40 Elite: CERCHI Materiale: fibra di carbonio 3K con sistema refrigerante in alluminio Altezza: 40 mm Foratura: inserti forati stampati con tecnologia Fore Superficie frenante: carbonio Superficie frenante: carbonio con tecnologia TgMAX Diametro del foro per la valvola: 6,5 mm Pneumatico: copertoncino Misura ETRTO: 622x13C Misura pneumatico consigliata: Da 21 a 28 mm RAGGI Materiale: acciaio Tipo: dritto, profilato, doppio, conificato Nippli: integrati Fore in alluminio Quantità: 10 anteriori, 20 posteriori Raggiatura: anteriore e posteriore lato opposto ruota libera radiale, incrocio in 2° lato ruota libera posteriore MOZZI Corpo anteriore e posteriore: alluminio Materiale del perno: alluminio Cuscinetti sigillati regolabili Ruota libera: FTS-L, acciaio Tecnologie Mavic Cosmic Carbone 40 Elite: TGMAX Maximum Glass Transition Temperature. La tecnologia TgMAX consiste nello stratificare diversi tipi di resine ad alta tecnologia e fissarle con un processo brevettato di trattamento a caldo, per raggiungere la massima resistenza possibile al calore da frenata. - Frenata costante ed efficiente in qualsiasi condizione meteorologica - Il più affidabile cerchio in carbonio, capace di resistere alle sollecitazioni dei ciclisti più aggressivi nelle peggiori condizioni FORE Più rigido e resistente. Anziché essere forato, il ponte inferiore del cerchio è spinto all'interno, quindi filettato, per permettere ai nipples del raggio di essere avvitati direttamente, lasciando intatto il ponte superiore. - Il cerchio è 4 volte più resistente alla fatica - Rigidità del cerchio aumentata del 20% per massimizzare la trasmissione della potenza GripLink Tenuta e controllo. Uno pneumatico anteriore, che sia copertoncino o tubolare, deve permettere alla ruota di esprimere completamente il suo potenziale di tenuta di strada e controllo della bicicletta. Perciò gli pneumatici GripLink sono ottimizzati per l'uso all'anteriore, offrendo una tenuta superiore e una maggiore protezione dalle forature. - La tenuta più sicura e grande controllo in curva: mescola del battistrada con grande grip e scolpitura per favorire lo smaltimento dell'acqua - Tenuta di strada in qualsiasi situazione: carcassa ad alta densità leggera e flessibile - Rischio di foratura ridotto: resistente barriera antiforatura in Kevlar PowerLink Bassa resistenza al rotolamento Uno pneumatico posteriore, che sia copertoncino o tubolare, deve permettere alla ruota di realizzare completamente il suo potenziale e generare velocità. Perciò gli pneumatici PowerLink sono ottimizzati per l'uso al posteriore, riducendo la resistenza al rotolamento. - Trasmissione di energia superiore, resistenza al rotolamento ridotta e tenuta sicura grazie al battistrada ottimizzato - Migliore guidabilità: carcassa ad alta densità leggera e flessibile - Maggiore resistenza e rischio di foratura ridotto: barriera antiforatura in nylon FTS-L Force Transfer System Light Rinforzo dei principali elementi della trasmissione: l'area di contatto tra il cricchetto e il corpo del mozzo è rinforzata da 2 inserti in acciaio inossidabile che permettono di utilizzare un corpo del mozzo interamente in alluminio. - Maggiore efficienza grazie a una migliore trasmissione degli sforzi sull'intera ruota - Design del mozzo leggero e resistente QRM+ Qualité de Roulements Mavic +. Il livello che risponde alle più elevate aspettative. Questi cuscinetti a cartuccia, ovviamente a doppia tenuta e in classe di precisione C3, sono anche dotati di un sistema di microregolazione. - Tolleranze minime per un'elevata efficienza di rotolamento - Regolazione rapida in funzione degli obiettivi di performance: precisione "libera" per una fluidità massima o precisione elevata per pedalate in ogni condizione meteorologica Maxtal Leggero e resistente. Esclusiva di Mavic, questa lega specifica offre un miglior rapporto peso/resistenza rispetto alla solita lega . - Cerchi 30% più resistenti Consegna a mano e spedizione in tutta Italia con Corriere.
VIP Campaign Manager
Lottoland give 8 million customers worldwide the chance to win astronomical record payouts by betting on the world’s biggest and most exciting lotteries. We’re a proud disrupter that offers jackpots into the hundreds the millions, reinventing the dream of becoming an instant multi-millionaire every day. We are one of the most innovative companies in the world and we’re confident that our newest products are set to revolutionise gaming.... but we can’t do it alone.Do you have a talent to share with us? Location: Gibraltar Contract type: Full time Closing date: (Extended to 31st October) THE ROLE The CRM VIP team is central to the growth of the company – leading all customer relationship strategy, communications and campaign execution. Your role will be to plan and execute customer-focused communications with top priority on our gaming products, to drive revenue, upsell, cross-sell and reactivation for our VIP markets (currently Germany, Austria and UK), for the VIP segment. MAIN RESPONSIBILITIES Take ownership of the VIP campaign planning with focus on gaming products. Implement the campaigns to achieve budget targets for your markets. Campaign definition to be based on VIP customers and data insights as well as business goals. Implement the Contact Plan using the wide variety of communication tools – email, SMS, push, calls and on-site. Campaign implementation to be tightly controlled, reviewed and planned to ensure adherence to timings and excellence in execution. Pull together all campaign elements – briefing (or writing) copy / creating offers/ briefing marketing support teams/ creating content / building communication method/ work closely with the VIP Campaign Executive, VIP Account Managers and the Games Team. Provide and analyse performance reporting (at campaign and customer level) to Head of VIP and other stakeholders, with a view to optimising commercial return and engagement on all communications. This should be on a weekly and end of month basis as well as on an ad hoc basis when required. Build and implement a long-term campaign plan focused on the lifecycle journeys (on-boarding, churned, potential VIP, potential upgrade, reactive ex-vips). Support execution of communication especially for the English markets. Design and deliver tests across all communications to improve engagement and impact. Adopt a test, learn and control approach to ensure continuous optimisation of results. Ensure thorough QA of all campaigns – following QA guidelines closely. Ensure bonus policy is followed at all times. Assist with VIP project and task initiatives as and when required – acting as a key support for the Head of VIP. Identify key opportunities to enhance the player experience and improve retention rates and profitability including cross sell opportunities. Work closely with the VIP Account Managers, Games Team, MKTO Operations, RTM, Country Managers, Creative, CRM and BI teams to ensure fruitful stakeholder management and collaboration. Take ownership of Campaign related incidents through to resolution. Ensure all communications meet advertising, regulatory and legislative standards. English speaker with exceptional written and verbal communication skills. German language would be advantageous. Min of 5 years gaming experience or equivalent combination of education and work experience. Highly proactive, creative and organised – able to manage a project from start to finish/ review. Ability to act on changing priorities - flexibility and openness to change are key. Strong analytical skills. Ability to analyze data and make recommendations. Strong reporting skills, create reports to analyse campaign results Ability to work in self-directed, fast-paced, results oriented environment. Good team player capable of coordinating multiple projects simultaneously. Gibraltar – a home in the sun. A subtropical Mediterranean climate, eclectic cultural influences, breathtaking landscapes, and beautiful beaches make Gibraltar the perfect European holiday getaway – so imagine how special it is to live here! Furthermore, since Gibraltar wages buy an almost luxury standard of living in the south of Spain, many people who work here actually commute from one of the nearby towns on the Costa del Sol. It’s an exquisite part of the world, filled with luscious coastline, amazing surfing spots, delicious food and unique Andalusian customs, traditions and cultural heritage. Every day is an adventure and you’ll be joining tonnes of other German expats who have made the leap for this unique lifestyle opportunity. Lottoland Benefits: Competitive salary Quarterly bonus based on quality and performance 25 days holiday and 12 days Gibraltar bank holidays International premium healthcare Subsidised gym membership within a variety of locations in Gibraltar Continuous learning/development opportunities and progressive career paths. Tailored relocation packages to meet your needs to support your transition Cultural Fit: Lottoland is a dynamic, creative and technologically advanced organisation. Passion for innovation is a strength that is valued in Lottoland employees. Managers need to inspire and develop their teams to get the most out of them. Putting customers first is key to Lottoland’s success as is collaboration across the business. Employees are empowered to do their best but held accountable for their actions. Grit and determination is a prerequisite for all Lottolanders. Honesty, integrity and trust are a given. Lottoland could be just the place for you. We like it here and we’re sure you will too! Our corporate website has lots more information - check it out! www.lottolandcorporate.com