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Creating and Sustaining a Superior Customer Service

ISBN: , SKU: , AUTHOR: Poisant, Jim / Poisant, James, PUBLISHER: Praeger, Poisant reveals the "secrets" of superior customer service organizations. He redefines the role of management and organizations, taking the reader on a journey and discovering the true nature of superior managers and organizations. Those in management positions who seek to understand how to better motivate their employees and better serve their customers will find the answers they are searching for in these pages. Managers will relearn nearly everything they have been taught about the profession of management. Redefining the criteria of power and success, Poisant supplies a blueprint for survival in a competitive environment. Anyone charged with the management of others will find the approach valuable, as will students and scholars of management.

Modern Refrigeration and Air Conditioning Study Guide

ISBN: , SKU: , AUTHOR: Althouse, Andrew Daniel / Turnquist, C. H. / Bracciano, A. F., PUBLISHER: Goodheart-Wilcox Publisher, Modern Refrigeration and Air Conditioning provides an excellent blend of theory with job-qualifying skills, making it a leader in the refrigeration and air conditioning field This comprehensive text teaches both fundamental principles and the service techniques needed to diagnose and remedy HVAC problems. Modern Refrigeration and Air Conditioning contains the most recent information and advances in the field needed to prepare the technician for success in today's world. This edition includes up-to-date material on EPA rules and regulations covering refrigerant recovery, recycling, and reclaiming. Both students and practicing technicians will benefit from the comprehensive approach of this text, which provides a solid and thorough knowledge of all aspects of refrigeration and air conditioning.

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Intermediate Accounting W/ S&p Package

ISBN: , SKU: , AUTHOR: Dyckman, Thomas R. / Davis, Charles J. / Dukes, Roland E., PUBLISHER: Irwin/McGraw-Hill, The mission of this text is to present critical concepts in a clear, concise way that is most helpful to learning and enhancing the student's interest. Rather than emphasizing rote learning of rules and regulations, the authors underscore how important it is for users and preparers of financial statements to understand accounting principles and how they are applied in financial reporting decisions. The text presents GAAP as the current solution to a continually evolving host of financial reporting questions. By acquainting students with the political nature of standard setting, the reader becomes aware that both users and preparers are affected by the outcome of the standard setting process.

The Balanced Diet Cookbook: Easy Menus and Recipes for

ISBN: , SKU: , AUTHOR: Taylor, Bill, PUBLISHER: Crossing Press, Based on Barry Sears' bestselling Zone Diet plan, which emphasizes a ratio of carbohydrates, proteins, and fats, The Balanced Diet Cookbook provides simple recipes, complete menu plans, and food charts for followers of the Zone-plan and others interested in balanced eating for better health. Each recipe fulfills the balance ratio for food blocks, making breakfast, lunch, dinner, and snacktime easy for those following the balanced eating lifestyle.

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World Federation? a Critical Analysis of Federal World

ISBN: , SKU: , AUTHOR: Glossop, Ronald J., PUBLISHER: McFarland & Company, The pros and cons of a democratic federal world government are carefully reasoned here, as are the basic concepts of such a federation, and the relationship of law and government. The authors analysis brings one to the conclusion that a global federation is inevitable despite the many obstacles.

The Modern Day Gunslinger: The Ultimate Handgun Training

ISBN: , SKU: , AUTHOR: Mann, Don / Grossman, David, PUBLISHER: Skyhorse Publishing, A result of twelve years of research, The Modern Day Gunslinger was written to meet the needs of the gun owner, the experienced shooter, those who own a weapon strictly for home and self-defense, and for the military member who wants to become a better shooter in defense of our country. It's also for the law enforcement of?cer who risks his or her life going against the thugs of our society, and for anyone interested in learning the defensive and tactical training techniques from some of the best and most experienced shooters in the world. The shooting skills taught in this book carry broad application in civilian, law enforcement, and military contexts. Common criminals, terrorists, assailants-the enemy and threat-all will ?nd themselves outgunned in the face of a properly armed and trained gunslinger. Members of the armed services, government and law enforcement agencies, as well as civilians, will ?nd that the close-range shooting methods addressed in this book can provide a decisive advantage. An all-encompassing manual that addresses safety, equipment, tactics, and the best practices for all shooters, The Modern Day Gunslinger is the most all-encompassing book on shooting ever published. It's a book that, in the words of senior special agent and U.S. government senior weapons and tactics instructor Dick Conger, "will save lives."

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Battle Hymn: Farewell to the Golden Age

ISBN: , SKU: , AUTHOR: Moore, B. Clay / Haun, Jeremy, PUBLISHER: Image Comics, It's , and the first gathering of super-powered heroes may well be the last. What happens when the government assembles a new breed of super-powered beings at the height of war? Who lives? Who dies? And what exactly does the government have planned for the "heroes?" Battle Hymn: Farewell to the First Golden Age answers these questions with this beautiful collection of the sold-out acclaimed miniseries.

Love's Pursuit

ISBN: , SKU: , AUTHOR: Mitchell, Siri, PUBLISHER: Bethany House Publishers, In the small Puritan community of Stoneybrooke, Massachusetts, Susannah Phillips stands out both for her character and beauty. She wants only a simple life but soon finds herself pursued by the town's wealthiest bachelor and by a roguish military captain sent to protect them. One is not what he seems and one is more than he seems. In trying to discover true love's path, Susannah is helped by the most unlikely of allies, a wounded woman who lives invisible and ignored in their town. As the depth, passion, and sacrifice of love is revealed to Susannah, she begins to question the rules and regulations of her childhood faith. In a community where grace is unknown, what price will she pay for embracing love?

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Plants of New South Wales: According to the Census of Baron

ISBN: , SKU: , AUTHOR: Muller, Ferdinand Von / M. Ller, Ferdinand Von / Woolls, William, PUBLISHER: Cambridge University Press, Sir Ferdinand von Muller () was a botanist renowned for his research on the native plants of Australia. After emigrating from Germany in , he was appointed Government Botanist of Victoria in and subsequently Director of the Royal Botanic Garden, Melbourne, which post he held until . He was elected a Fellow of the Royal Society in and was knighted in for his services to Australian botany. This volume, first published in , contains Muller's botanical survey of the plants found in the Australian state of New South Wales. Including an introduction by prominent Australian botanist William Woolls (), the survey divides the flora into scientific orders, with short descriptions of genera and species. Both native and introduced plants are included in the survey. This volume offers valuable insights into the composition of Australian flora at the time of publication.

Government and Business: American Political Economy in

ISBN: , SKU: , AUTHOR: Lehne, Richard, PUBLISHER: Chatham House Publishers, Richard Lehne offers a comprehensive overview of government-business relations, comparing institutions and practices in the United States with those in the European Union and other major industrial nations. He argues that present-day policies defining arrangements between government and business are not inevitable but result from the societal judgments of various eras. Recognizing diverse traditions and previous policy decisions helps guide the process of reform and renewal that nations throughout the world are now experiencing.

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Subverting America: Vol. 2

ISBN: , SKU: , AUTHOR: Stich, Rodney, PUBLISHER: Silverpeak Publishing, Subverting America, in two volums, is a detailed and documented book on corruption within the United States, in and out of government. It covers a 50 year period as discovered and documented by a former government agent and his dozens of sources in and out of government.

Civil Litigation for Paralegals

ISBN: , SKU: , AUTHOR: Regan, Milton C. / Richardson, Elizabeth C. / Richardson, Carolyn, PUBLISHER: Cengage Learning, Law firms and corporations that have in-house paralegal training programs and law libraries will find this book to be an extremely useful reference. Civil Litigation focuses on the Federal Rules of Civil Procedure but includes state specific material as well. Local court rules have become increasingly detailed in recent years, especially for discovery and alternative dispute resolution procedures. The text discusses local court rules and generously illustrates actual local court rules, with samples from states including Texas, New York, California, Florida, Ohio, North Carolina and Pennsylvania.

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The Law

ISBN: , SKU: , AUTHOR: Frederic Bastiat, Bastiat / Frederic Bastiat, PUBLISHER: Cosimo Classics, French political libertarian and economist CLAUDE FRDRIC BASTIAT () was one of the most eloquent champions of the concept that property rights and individual freedoms flowed from natural law. Here, in this classic, a powerful refutation of Karl Marx's Communist Manifesto, published two years earlier, Bastiat discusses:. what is law?. why socialism constitutes legal plunder. the proper function of the law. the law and morality. "the vicious circle of socialism". the basis for stable government. and more.

The Baseball Catalog

ISBN: , SKU: , AUTHOR: Schlossberg, Dan, PUBLISHER: Jonathan David Publishers, In twenty fact-filled chapters, Schlossberg covers the rules and language of the game, the record-breaking players and teams, the media, the franchises, the umpires, the traditions and superstitions, and much more. Baseball lovers will find the Millennium Edition of this attractively designed and illustrated work a veritable feast.

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GIS Basics

ISBN: , SKU: , AUTHOR: Wise, Stephen / Wise Stephen, Stephen, PUBLISHER: CRC Press, Geographical Information Systems (GIS) are computer systems for storing, displaying and analyzing spatial data. The past twenty years have seen a rapid growth in their use in government, commerce and academia, and they can be used for managing a network of utilities, from handling census data through to planning the location of a new supermarket. But how do they work? Stephen Wise has been a regular contributor to GeoEurope and his 'Back to Basics' articles have provided a clear and simple introduction to the inner workings of GIS for a non-specialist audience. He now presents the original articles with new material and provides a new coverage of both major types of GIS: vector and raster systems. Undergraduates and professionals who wish to improve their knowledge of GIS should get a better understanding of how GIS operate in the way that they do, such as how spatial data is stored on a computer, how the different methods affect the capabilities of the GIS, how basic operations performed and how the choice of algorithm affects the speed of the system. Acquista Ora

Radical Islam's Rules: The Worldwide Spread of Extreme

ISBN: , SKU: , AUTHOR: Marshall, Paul, PUBLISHER: Rowman & Littlefield Publishers, A major feature of the rise of Islamism in the Middle East, Asia, Africa and parts of the West is the current rapid growth of a starkly repressive version of shari'a, Islamic law. In this book, noted human rights activists and scholars trace the growth of such law in Saudi Arabia, Iran, Pakistan, Sudan, Nigeria, Malaysia, and Indonesia; document its threat to the status of women, religious freedom, and democracy itself; and suggest how the rest of the world should respond. Published in cooperation with Freedom House's Center for Religious Freedom.

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Better Bones, Better Body

ISBN: , SKU: , AUTHOR: Brown, Susan E. / Herman, Phyllis, PUBLISHER: Keats Publishing, Osteoporosis disables and kills thousands, mostly women, each year. The usual treatments of calcium and estrogen are uncertain and controversial. Dr. Brown dispels the myths and presents a comprehensive program for both building strong bones and improving overall health, with a risk assessment questionnaire to pinpoint individual requirements.

Witch & Wizard

ISBN: , SKU: , AUTHOR: Patterson, James / Charbonnet, Gabrielle, PUBLISHER: Little, Brown Books for Young Readers, YOUR BOOKS, MUSIC, AND ART--BANNED BY THE NEW ORDER Everything is about to change. The government has seized control of every aspect of society, and this is the astonishing testimonial of Wisty and Whit Allgood, a sister and brother who were torn from their family in the middle of the night, slammed into prison, and accused of being a witch and a wizard. Thousands of young people have been kidnapped; some have been accused; many others remain missing. Their fate is unknown, and the worst is feared--for the ruling regime will stop at nothing to suppress life and liberty, music and books, art and magic... and the pursuit of being a normal teenager.

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The Iron Triangle: The Politics of Defense Contracting

ISBN: , SKU: , AUTHOR: Adams, Gordon, PUBLISHER: Transaction Publishers, This is the first systematic study of the relationship between government and defense contractors, examining in detail the political impact of the eight most powerful defense contractors. It details ways in which Boeing, General Dynamics, Grumman, McDonnell Douglas, Northrop, Rockwell International, and United Technologies influence government, from their basic contract activity, corporate structure, and research efforts, to their Washington offices, Political Action Committee campaign contributions, hiring of government personnel, and membership on federal advisory committees. Adams concludes with specific recommendations for changes in disclosure requirements that would curb some of the political power corporations can wield. It also suggests specific ways in which the Iron Triangle can be made subject to wider congressional and public scrutiny.

Electric Utility Planning & Regulation

ISBN: , SKU: , AUTHOR: Kahn, Edward, PUBLISHER: American Council for an Energy-Efficient Econ, The electric utility industry has moved from a growth-oriented environment into a period of instability, competition, and restructuring. This book outlines the strategic and organizational issues facing the industry and provides in-depth assessments of the impact of specific planning rules and regulatory mandates. Among the issues explored are the development of independent power producers, implementation of lifeline rates, increasing emphasis on marginal costs, and mandated conservation programs. Many of the details are drawn from the experience of California utilities where regulatory and market experimentation has been the most extensive.

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Nobody Better Better Than Nobody

ISBN: , SKU: , AUTHOR: Frazier, Ian, PUBLISHER: Lyons Press, The strange and wonderful parade of American life from one of the funniest essayists of our time.

African American Yearbook: The Resource and Referral Guide

ISBN: , SKU: , AUTHOR: Tiym Publishing Company, Inc. / Tiym Publishing Company Inc, PUBLISHER: Tiym Publishing Company, Recognized as the premier national resource and referral guide for the African American community in the areas of employment, business, education, government, and health, this guide includes detailed listings of community organizations, publications, and media outlets in the United States and abroad; financial aid opportunities for students; career and business opportunities for professionals; health-related information; and statistical data. The new edition includes updated contact information and new interviews and articles. Acquista Ora

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Happy-People-Pills for All

ISBN: , SKU: , AUTHOR: Walker, Mark, PUBLISHER: John Wiley & Sons Inc, "Happy-People-Pills for All" explores current theories of happiness while demonstrating the need to develop advanced pharmacological agents for the enhancement of our capacity for happiness and wellbeing.Presents the first detailed exploration of the enhancement of happinessA controversial yet rigorous argument that demonstrates the moral imperative for the development and mass distribution of 'happy-pills', to promote the wellbeing of the individual and societyBrings together the philosophy, psychology and biology of happinessMaps the development of the next generation of positive mood pharmacologyOffers a corrective to contemporary accounts of happiness

A Guide to Government in Afghanistan

ISBN: , SKU: , AUTHOR: Evans, Anne / Osmani, Yasin / Tully, Anne, PUBLISHER: World Bank Publications, A Guide to Government in Afghanistan has three objectives: i) it seeks to provide newcomers to the administrative and political scene in Afghanistan with a basic guide to the structures and processes of government; ii) it intends to provide reformers with some understanding of how to work "with the grain" of the existing institutional arrangements; and iii) it seeks to pay tribute to the remarkable people who have kept the system running and who are now reforming it. In pursuing these objectives, this guide attempts to set out the underlying strengths of the public sector, describing the evolution of the Afghan state, the current political context, and the administrative and organizational components of the government. It sets out the legal basis and organizational responsibilities for key fiscal tasks including revenue collection, budget preparation and execution, and accounting and audit. It also describes the organizational structures in the provinces, the way in which the staffing establishment is determined, and the structure of pay and grading. In particular, it looks at the arrangements for service delivery in the education and health sectors. The guide draws the bulk of its material from six provincial case studies: Faryab and Herat, undertaken in November ; Badakhshan and Wardak, in April , Kandahar in June , and finally Bamyan in July . The paper has also benefited from additional research undertaken by the Afghanistan Research and Evaluation Unit (AREU) and the World Bank.

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The Durham Report and British Policy: A Critical Essay

ISBN: , SKU: , AUTHOR: Martin, GED / Martin, S.J., PUBLISHER: Cambridge University Press, In Lord Melbourne's Whig government in Britain sent the radical Lord Durham to Canada as Governor-General to deal with a colony in the aftermath of a rebellion. Durham's vanity and arrogance made him a poor choice for the post, and he resigned a few months later after the government had been forced to overrule him for exceeding his powers. After his return to Britain he wrote his Report on the Affairs of British North America - and its unauthorized publication in the Times caused a sensation. This report - the famous 'Durham Report' - has been seen as the starting point of the British tradition of colonial self-rule leading through the Statute of Westminster of to the independent self-governing Commonwealth of today.

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