life how did it get here by evolution or by creation

Customers for Life: How to Turn That One-Time Buyer Into a

ISBN: , SKU: , AUTHOR: Sewell, Carl / Brown, Paul B., PUBLISHER: Crown Business, In this completely revised and updated edition of the customer service classic (more than copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking "Ten Commandments of Customer Service" apply to today's world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original "Customers for Life." A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His "Ten Commandants" provide the essential guidelines, including: - Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge - No complaints? Something's wrong: If you never ask your customers what else they want, how are you going to give it to them? - Measure everything: Telling your employees to do their best won't work if you don't know how they can improve - Borrow, borrow, borrow: Sewell, for example, learned about hospitality from Japanese culture, cleanliness from Disney, and politeness from his mother.

Flight Simulator - Collective Helicopter

Flight Simulator Command Collective for flight by helicopter. It connects to the PC via USB plug and lets you control the pitch of the rotor by raising or lowering the command, adjust the power of the engine by turning the knob, and 7 programmable functions control the simulator with six switches inserted into the end of the command (made fiberglass) Adjusting the clutch side and Easy fixing with 8mm bolt on the underside. Built entirely of iron. Resist all your landings... rough Support not included For more info please write to or call microfly

Economic Change Governance and Natural Resource Wealth: The

ISBN: , SKU: , AUTHOR: Reed, David / David Reed / Kaimowitz, David, PUBLISHER: Routledge, This book confronts the stark realities of how the economic and political reforms imposed in southern Africa have affected sectors based on agriculture, mining, tourism and forestry and what they have meant for the poor and the environment. It asks why the reforms evolved as they did, who has gained and who has lost. It shows that, with very few exceptions, the changes have benefited foreign companies and domestic elites, fostering corruption and monopolies and undermining civil society and political life. From this it explains what will have to be done by the international development and business communities to reverse these trends and stimulate the development of effective institutions for long-term, sustainable prosperity and social vitality.

Reaching for the Sun

ISBN: , SKU: , AUTHOR: King, John, PUBLISHER: Cambridge University Press, From their ability to use energy from sunlight to make their own food, to combating attacks from diseases and predators, plants have evolved an amazing range of life-sustaining strategies. Written with the non-specialist in mind, John King's lively natural history explains how plants function, from how they gain energy and nutrition to how they grow, develop and ultimately die. New to this edition is a section devoted to plants and the environment, exploring how problems created by human activities, such as global warming, pollution of land, water and air, and increasing ocean acidity, are impacting on the lives of plants. King's narrative provides a simple, highly readable introduction, with boxes in each chapter offering additional or more advanced material for readers seeking more detail. He concludes that despite the challenges posed by growing environmental perils, plants will continue to dominate our planet.

Minecraft: The Unlikely Tale of Markus "Notch" Persson and

ISBN: , SKU: , AUTHOR: Goldberg, Daniel, Larsson, Linus, PUBLISHER: Seven Stories Press, Three years ago, 32-year-old Markus "Notch" Persson of Stockholm was an unknown and bored computer programmer. Today, he is a multi-millionaire international icon. Minecraft, the "virtual Lego" game Markus crafted in his free time, has become one of the most talked about activities since Tetris. Talked about by tens of millions of people, in fact. It is the story of unlikely success, fast money, and the power of digital technology to rattle an empire. And it is about creation, exclusion, and the feeling of not fitting in. Here Markus opens up for the first time about his life. About his old Lego-filled desk at school. About the first computer his father brought home one day. But also about growing up in a family marked by drug abuse and conflict. But above all it is the story of the fine line between seeming misfit and creative madman, and the birth of a tech visionary. "Minecraft: Blocks, Pixels, and Striking Gold" is a Cinderella story for the Internet age.

The Young Oxford Book of the Human Being: The Body, the

ISBN: , SKU: , AUTHOR: Glover, David, PUBLISHER: Oxford University Press, USA, There are more than 5 billion (that's a 5 with nine zero's) human beings on Earth, and each of us is unique. Yet we all share the same human characteristics--our origins, how our bodies work, how our minds function, and how we live together and communicate. With so many people living together on the planet, what is the secret of our success? The Young Oxford Book of the Human Being answers this question and many more as it unlocks the secrets of human beings. The essential guide to what makes us human, this volume is packed with colorful photographs and artwork, and it covers all aspects of human life, from the building blocks of our bodies to living in the global village. Did you know, for example, that there are more than 100 billion nerve cells in your brain? That's as many stars as there are in a galaxy. Or that it would take five CD-ROMs to hold the amount of information stored by the DNA in just one of your body cells? Author David Glover also explores the mysteries of our minds--how we perceive things and remember them, and how our thoughts and emotions work. What are dreams? How does memory work? How do we learn? We are also unique in the ways we live together, and fascinating chapters explore the groups we form, our cultures and beliefs, and our incredible inventiveness. The Young Oxford Guide to the Human Being is the complete guide to the most advanced and influential creatures on Earth--us.

Bob geldof - how to compose popular songs that wil

Titolo [How To Compose Popular Songs That Will Sell] Artista/i [Bob Geldof] Traccie [1 How I Roll 2 Blow Fish 3 She's A Lover 4 To Live In Love 5 Silly Pretty Thing 6 Systematic 6-Pack 7 Dazzled By You 8 Mary Says 9 Blow 10.1 Here's To You 10.2 Young (cod. I_)

The Recipe for Life: Healthy Eating for Real People

ISBN: , SKU: , AUTHOR: Bee, Sally, PUBLISHER: HarperCollins UK, A collection of deliciously simple recipes that show how easy it is to follow a healthy diet for life, without going broke or depriving oneself Whether it's eating more fruit and vegetables, reducing fat without losing flavor, or feeding a family after work without the aid of a takeout menu, this cookbook explains how to make good food second nature. It takes into account how real people eat, with recipes that are quick and made with affordable, readily available food. Allowing readers to enjoy many of their favorite foods in a balanced way, it won't leave them feeling deprived. Recipes include Asparagus and Artichoke Salad with Wild Rice and Basil Dressing, Tarragon Chicken with Celeriac Mash, Roast Monkfish with Olives and Capers, Spanish Pork and Bean Stew, Honey-Roast Squash Risotto, and Chocolate Vanilla Mousse. Includes dual measures.

The Executive Guide to Implementing Quality Systems Total

ISBN: , SKU: , AUTHOR: Mears, Peter / Mears / Voehl, Frank, PUBLISHER: CRC Press, Presenting an unusual and unique system for Continuous Quality Improvement (CQI), this new book is geared for executives who want or need to support quality improvement in their organizations. It is the contributions made by CEO's and upper management that moves the quality process forward, and because of this structure, The Executive Guide to Implementing Quality focuses on the concepts, thinking, and systems necessary for management to operationalize the CQI philosophy. Because quality is not a management problem but rather a problem that involves and requires all people working together at all levels to participate and cooperate, management must engage the organization in the processes that will improve the quality of their goods or services. It is, however, management's job to lead, organize, structure, motivate, and involve the organization in those strategies and systems that will ensure quality improvement. This book explains how to do that. Readers are given a series of exercises and explanations that will help them master the skills and understanding required to identify the management systems they need to support their quality improvement. After reading about a concept, they are asked to contribute to exercises designed to inspire creative and innovative thinking and the exploration of multi-functional options. And because it is the job of management to initiate the quality movement, this book shows how to change defensive thoughts like that won't work for me into what is there that will work here. In addition to showing management how to take the lead in installing CQI in their organization, it also shows how to install the concepts through leadership teams, how to bring out the best in people, how to get top performance from employees and become a world-class organization, and how to reinforce the behaviors necessary to achieve the visions and goals of the organization. This workbook is an easy-and-quick-to-use guide that shows how to identify the support systems that generate desirable outcomes and reinforces them through positive actions.

Simplify Your Life: And Get More Out of It!

ISBN: , SKU: , AUTHOR: Wright, H. Norman / Blitchington, W. Peter, PUBLISHER: Tyndale House Publishers, Wright proposes that we can get more from our lives if we simplify and focus our pace, expectations, activities, relationships, possessions, and spiritual life.

PUFFI/SMURFS by Peyo inflatable toy/giocattolo gonfiabile

Come nuovo senza rotture. Integro come da foto. Like new without any hole or imperfection. Rai-Sacis licensed by Peyo.

Bad Kitty for President

ISBN: , SKU: , AUTHOR: Bruel, Nick, PUBLISHER: Roaring Brook Press, The votes are in--it's a Bad Kitty landslide It's time to elect a new president of the Neighborhood Cat Coalition Who will win the election? The candidate chosen by the kitties on the right side of the street or the candidate chosed by the kitties on the left side of the street? When election time rolls around, one candidate (guess who?) will discover that she never bothered to register to vote and the entire election will be decided by a surprise, last minute absentee ballot sent by Old Kitty.

Bob Berg Cycles CD

Tracklist 1 Bruze Written-By – Mike Stern 2 Back Home Written-By – Bob Berg 3 Pipes Written-By – Bob Berg 4 The Diamond Method Written-By – Don Grolnick 5 Company B Written-By – Mike Stern 6 Mayumi Written-By – Mike Stern 7 So Far So Written-By – Mike Stern 8 Someone To Watch Over Me Written-By – George Gershwin ottime condizioni AUDIOPHILE CD MADE IN JAPAN DENON

Rethinking Acrylic: Radical Solutions for Exploiting the

ISBN: , SKU: , AUTHOR: Brady, Patti, PUBLISHER: North Light Books, Rethinking Acrylic shows readers how to use acrylic paint in a variety of ways. Acrylic can mimic oil paint, watercolor, gouache and encaustic; it can be applied in subtle transparent washes, or troweled as a heavy thick impasto; it can be as transparent as glass or as dense and black as tar. Because of its ever-changing state, the author and contributors are covering the most popular techniques for acrylic, making them accessible to the contemporary artist and crafter thorough a variety of mini-demonstrations followed by full demonstrations that show how to transform those techniques into finished paintings.

Pink Floyd-Wish You Were Here CBS/Sony-25AP VINILE RARO

...VINILE RARO COME NUOVO..... Pink Floyd ‎â€" Wish You Were Here CBS/Sony â€" 25AP Rock Best 100 â€" Vinyl, LP, Album, Reissue, Unofficial Release Japan Genere: Rock Stile: Psychedelic Rock, Prog Rock Elenco tracce Nascondi Riconoscimenti Shine On You Crazy Diamond ( A1.1 Part 1 Written-By â€" Gilmou*, Wright*, Waters* A1.2 Part 2 Written-By â€" Gilmou*, Wright*, Waters* A1.3 Part 3 Written-By â€" Gilmou*, Wright*, Waters* A1.4 Part 4 Written-By â€" Gilmou*, Wright*, Waters* A1.5 Part 5 Saxophone â€" Dick Parry Written-By â€" Waters* A2 Welcome To The Machine Written-By â€" Waters* 7:24 B1 Have A Cigar Vocals â€" Roy Harper Written-By â€" Waters* 5:08 B2 Wish You Were Here Written-By â€" Gilmour*, Waters* 5:32 Shine On You Crazy Diamond ( B3.1 Part 6 Written-By â€" Gilmour*, Wright*, Waters* B3.2 Part 7 Written-By â€" Gilmour*, Wright*, Waters* B3.3 Part 8 Written-By â€" Gilmour*, Wright*, Waters* B3.4 Part 9 Written-By â€" Wright* Backing Vocals â€" Carlena Williams, Venetta Fields Design [Assistant] â€" Howard Bartrop, Jeff Smith (17), Peter Christopherson, Richard Manning (3) Design [Graphics] â€" George Hardie Design [Sleeve Design], Photography â€" Hipgnosis (2) Engineer â€" Brian Humphries Engineer [Assistant] â€" Peter James Lyrics By â€" Roger Waters Producer â€" Pink Floyd

La veritÀ sull'amore

Josephine Hart These voices speak with piercing emotion and intellect and, in Josephine Hart's deft hands, they describe whole lives. Moment by moment we come to understand how these men and women are shaped in essential ways by the boy's death, by their (cod. I_)

Introducing Microsoft Expression Studio: Using Design, Web,

ISBN: , SKU: , AUTHOR: Holden, Greg, PUBLISHER: Course Technology, The World WideWeb is continually becoming more complex in sophistication. To get attention and be credible, your site has to have professional-quality graphics. It needs to be usable and give your visitors an interactive and compelling experience. For professional graphic designers and Web site architects, itas a golden age, because thereas so much work to do and the standards are so high.Those who arenat artists, programmers, or designers are left wondering how to achieveall of those cool effects: how to make their Web sites user-friendly and eye-catching while maintaining Web standards. Microsoftas suite of graphics and design tools, collectively called Expression Studio, provides a terrific option for anyone who wants to create high-quality graphics,Web presentations, or user interfaces.This book serves as an introduction to using Expression Studio to create Web sites, graphics, and presentations, and to organize and edit media files. Youall learn how to use the Expression Studio programs individually, and youall also learn how easy it is to export files and projects from one application to another. Each section of the book covers a specific program, so you can read the book from cover to cover to get a complete idea of how the entire suite works together, or just jump to specific topics of interest on the program you want to learn more about. By the end of the book, youall be creating interactive sites that utilize Cascading Style Sheets and databases with Expression Web, creating and manipulating images with Expression Design, cataloging and keeping track of your content and creations with Expression Media, and putting it all together with Expression Blend.

The Defender

ISBN: , SKU: , AUTHOR: Gibbons, Alan, PUBLISHER: Orion Children's Books, Guns, violence, mob rule, or defending the cause? We all have choices. Or do we? Who would choose blood, sacrifice, and exile? At the height of the Troubles in Northern Ireland Ian's dad did. In this real-life thriller, 14-year-old Ian Moore walks a tightrope of fear as two strangers reveal the shocking truth about his father. His father thought he was fighting for a cause, for his people. But the price was too high--after the murder of his sister's husband and his own wife's death, he's paying for trying to get out. Somewhere along the line the cause got blurred by organized crime and revenge, and all it's left is a bitter taste. He's still a target, still a victim. Now he faces a lifetime of running with nowhere to go and constantly putting at rish the son he loves. This page turner tackes a controversial topic head-on and makes for powerful and memorable reading.

The Barbarian Conversion: From Paganism to Christianity

ISBN: , SKU: , AUTHOR: Fletcher, Richard A. / Fletcher, R. A., PUBLISHER: University of California Press, In a work of splendid scholarship that reflects both a firm mastery of difficult sources and a keen intuition, one of Britain's foremost medievalists tells the story of the Christianization of Europe. It is a very large story, for conversion encompassed much more than religious belief. With it came enormous cultural change: Latin literacy and books, Roman notions of law and property, and the concept of town life, as well as new tastes in food, drink, and dress. Whether from faith or by force, from self-interest or by revelation, conversion had an immense impact that is with us even today. It is Richard Fletcher's achievement in this superb work that he makes that impact both felt and understood.

The Methuen Book of Contemporary Monologues for Women

ISBN: , SKU: , AUTHOR: Salt, Chrys, PUBLISHER: Methuen Publishing, This is an exciting collection of the best stage monologues of the past three decades. It brings together a selection from some of the most vital and award-winning plays by major playwrights produced by British and American theatres. The volume includes monologues of all types-from serious to comic and shades in between-to provide a varied, dramatic challenge for any actor: professional, student, or amateur. Here is an invaluable resource for auditions, acting classes, competitions, and rehearsals. A fuller appreciation of each speech is enhanced by Salt's commentary, which puts each monologue in the context of the play from which it is drawn. Chrys Salt is an award-winning director and writer. She runs regular workshops at the Actors Centre in London.

The Liar in Your Life: The Way to Truthful Relationships

ISBN: , SKU: , AUTHOR: Feldman, Robert, PUBLISHER: Twelve, In "The Liar in Your Life, " psychology professor Robert Feldman, one of the world's leading authorities on deception, draws on his immense body of knowledge to give fresh insights into how and why we lie, how our culture has become increasingly tolerant of deception, the cost it exacts on us, and what to do about it. His work is at once surprising and sobering, full of corrections for common myths and explanations of pervasive oversimplifications. Feldman examines marital infidelity, little white lies, career-driven resum lies, and how we teach children to lie. Along the way, he reveals-despite our beliefs to the contrary- how it is nearly impossible to spot a liar (studies have shown no relationship between nervousness, lack of eye contact, or a trembling voice, and acts of deception). He also provides startling evidence of just how integral lying is to our culture; indeed, his research shows that two people, meeting for the first time, will lie to each other an average of three times in the first ten minutes of a conversation. Feldman uses this discussion of deception to explore ways we can cope with infidelity, betrayal, and mistrust, in our friends and family. He also describes the lies we tell ourselves: Sometimes, the liar in your life is the person you see in the mirror. With incisive clarity and wry wit, Feldman has written a truthful book for anyone who whose life has been touched by deception.

Masquerade: The Life and Times of Deborah Sampson,

ISBN: , SKU: , AUTHOR: Young, Alfred Fabian, PUBLISHER: Knopf Publishing Group, The remarkable story of the woman who fought in the American Revolution as Robert Shurtliff- and got away with it. Serving for seventeen months during the period between the British surrender at Yorktown and the signing of the final treaty, a time when peace was far from secure, Deborah Sampson accomplished her deception by becoming an outstanding soldier. Alfred Young shows us why she did it and exactly how she carried it off. He meticulously reconstructs her early life as an indentured servant; her young adulthood as a weaver, teacher, and religious rebel; and her military career in the light infantry- consisting of dangerous patrols and small-party encounters, duty that demanded constant vigilance- followed by service as an orderly to a general at West Point. Young also examines her postwar life as a wife- Mrs. Benjamin Gannett- and mother on a hardscrabble farm in southeastern Massachusetts, her collaboration with Herman Mann on the book that made her a celebrity and sent her on a pathbreaking yearlong lecture tour through New England and New York in , and her relentless and partially successful quest for veterans' benefits. He looks, too, at how Americans have dealt with Sampson in public memory and have appropriated her for a number of causes over the past two hundred years. Throughout we are aware of the historian as detective, as Young carefully sifts through layers of fact and fiction to reveal a fascinating, complex, and unusual woman who lived in an era that both opened opportunities to and imposed limitations on women.

Animated Cartoons: Everything You Need to Know to Get

ISBN: , SKU: , AUTHOR: Nunn, Janet, PUBLISHER: HarperCollins UK, Today there is a great and growing interest in 'adult' animation, such as The Simpsons, South Park, Wallace & Gromit and Beavis & Butthead. For every two or three people who enjoy watching animated films there's at least one other who wants to know how it's done and how to do it. Many of those who enjoy cartoon drawing also want to know how to take their drawings a few steps further - in other words, how to make them move. There are very few basic books on drawing animated cartoons around.

Tony Esposito As Tu Às Bubble- BLULP

Tony Esposito As Tu Às Bubble ?- BLULP Vinyl, LP, Album Italia Electronic, Jazz, Latin, Pop Downtempo i A1 As Tu Às Congas - Sergio Quarta Lyrics By - Di Franco* Music By - Licastro*, Esposito* A2 Waky Nà Written-By - Malavasi*, Esposito* A3 Abominao Lyrics By - Di Franco* Music By - Licastro*, Esposito* A4 Ao Drums - Maurizio Dei Lazzaretti Keyboards - Joe Amoruso Music By - Licastro*, Esposito* Music By, Lyrics By - Di Franco* B1 Papa Chico Lyrics By - Di Franco* Music By - Licastro*, Esposito* B2 Balafon Lyrics By - Di Franco* Music By - Licastro*, Esposito* B3 Overlast 2 Days Written-By - Malavasi*, Licastro*, Esposito* B4 Ella Xanà Music By - Malavasi*, Licastro*, Esposito* Music By, Lyrics By - Di Franco* B5 As Tu Às (Instrumental) Congas - Sergio Quarta Music By - Licastro*, Esposito*

The Canadian UFO Report: The Best Cases Revealed

ISBN: , SKU: , AUTHOR: Rutkowski, Chris / Dittman, Geoff, PUBLISHER: Dundurn Group (CA), "The Canadian UFO Reports" is a popular history of the UFO phenomenon in Canada, something that has captured the imaginations of young and old alike. Drawn from government documents and civilian case files - many previously unpublished - the book includes a chronological overview of the best Canadian UFO cases, from the very first sighting of "fiery serpents" over Montreal in to reports from the past year. There are chapters on the government's involvement with UFOs, UFO landing pads, media interest, and even UFO abductions. What were the "ghost airplanes" seen over the Parliament Buildings in , or the flying saucers seen by military officers over Goose Bay Air Force Base, Newfoundland, in the s and s? Was a prospector burned by a UFO in Manitoba in ? Did a UFO crash off the coast of Nova Scotia? Was Quebec invaded by UFOs in ? Find out here.

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