hug your customers the proven way to personalize sales and

Writing about Your Life: A Journey Into the Past

ISBN: , SKU: , AUTHOR: Zinsser, William Knowlton, PUBLISHER: Marlowe & Company, In this inspiring new book, William Zinsser-author of the classic best-selling guide, On Writing Well-tells you how to write about the people and places in your life. His method is to take you on a memoir of his own, a journey full of surprises that roams across Africa, Asia and the South Seas, and describes such remembered pleasures as working for the legendary New York Herald Tribune, teaching at Yale, and appearing in a Woody Allen movie. Along the way he explains the technical decisions that went into telling these and other stories from his past. Written with high enjoyment, this unusual book gives you permission not only to write confidently about your life, but-by example-to make the bold choices that will free you to live your life as fully as possible.

Trout Flies: Proven Patterns

ISBN: , SKU: , AUTHOR: LaFontaine, Gary / Swanser, Powell, PUBLISHER: Greycliff Publishing Company, "Trout Flies: Proven Patterns" is a close look at the 20 years of research and innovation that created LaFontaine's 62 new fly patterns. The flies are shown in both black-and-white and color photographs, and the book provides illustrated tying instructions and describes when and how to fish the pattern. LaFontaine's unique approach includes excerpts from his log (at once humorous and instructive) that detail how he's used and experimented with these patterns.

Secrets of Closing Sales: Revised and Updated, Seventh

ISBN: , SKU: , AUTHOR: Roth, Charles B. / Alexander, Roy, PUBLISHER: Portfolio, Ever notice that the upper 20 percent of salespeople tend to close more than 80 percent of the sales? Since , "Secrets of Closing Sales" has helped thousands of salespeople rise to the top. Now in its seventh revised edition, this classic bestseller has been updated to meet the challenges of todayas competitive and changing sales environment. With detailed coverage of new selling methods, innovative strategies, and a treasury of real-life examples, this book will teach you, step by step, how to: a Read a prospectas unspoken signals a Combat objections such as aIall think it overa or aYour price is too higha a Ask for more than you really needaand get it a Uncover your buyeras hidden weaknessaand overcome it Highlighted by actual case histories that demonstrate these successful selling strategies and techniques, "Secrets of Closing Sales" is the one tool that sales professionalsawhether veterans or newcomersaneed to double or even triple their current income.

The Checklist: What You and Your Family Need to Know to

ISBN: , SKU: , AUTHOR: Alvarez, Manny, PUBLISHER: Rayo, In the tradition of "YOU The Owner's Manual," "The Checklist" is organized as a guide to help individuals and families take the right precautions, at the right time in their lives, to avoid the most common health pitfalls and illnesses, and put them on the path to a vigorous and sound lifestyle. Each decade in a person's life introduces new risks not seen in their previous ten years. A health plan must be tailor-made to fit a body as it matures decade to decade. Dr. Manny's friendly, easy explanations and simple maintenance breakdowns show people how to act preventively and proactively, without unnecessary fears or reliance on the abundance of outdated, counterproductive health myths. Dr. Manny's mission is to aid readers in their pursuit of living a healthy and long life, and to help close the door on future life-threatening illnesses using proven, sound medical knowledge.

Raving Fans

ISBN: , SKU: , AUTHOR: Blanchard, Ken / Bowles, Sheldon M. / MacKay, Harvey, PUBLISHER: William Morrow & Company, "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of "The One Minute Manager, Raving Fans" uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. "Raving Fans" includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

The Other Way to Listen

ISBN: , SKU: , AUTHOR: Baylor, Byrd / Parnall, Peter / Parnell, Peter, PUBLISHER: Aladdin Paperbacks, A girl knew an old man who had a special way of listening. He could walk by a cornfield and actually hear the corn singing, and once, he even heard wildflower seeds bursting open, beginning to grow underground. The girl asked the man to teach her to listen, but he said she had to learn how from the hills, ants, lizards, and weeds. For a long time, she tried without success, and she almost gave up. But then, one day, she began a joyous song to the hills and, without even trying, she discovered the secret of the other way to listen. Byrd Baylor and Peter Parnall have combined their award-winning talents to teach children to appreciate the world of nature.

ag remer pant analog

The Analog Remer snowboarding pants are constructed from a tough yet tactile polyester melange twill fabric with a water resistance and breathability rating. Check all the usual features, including continuous crotch venting, zip ankles, snow baffles, boot hooks and pant to jacket loops. Add to this uber cool jean style pockets and a double button waistband and you're ready for the park. The Remer is a shell pant with no insulation, so they're ripe for layering with technical layers and fleece, the best way to regulate your temperature in the ever changing mountain weather.

Mentoring 101: What Every Leader Needs to Know

ISBN: , SKU: , AUTHOR: Maxwell, John C., PUBLISHER: Thomas Nelson Publishers, Another great little book packed with wisdom and instruction to add to the successful 101 series from John C. Maxwell, now with sales in excess of 1 million copies. Drawing from many of John Maxwell's bestsellers, this book explores the timeless principles that have become Dr. Maxwell's trademark style. In a concise, straightforward voice, Maxwell focuses on essential and time-tested qualities necessary for developing mentoring relationships that make a difference in the lives of your colleagues and the life of your business.

One Step to Bowling 200

ISBN: , SKU: , AUTHOR: Korienek, Gene, PUBLISHER: Black Dog Innovations, Inc., Aimed squarely at beginning and intermediate bowlers, this book presents a surprisingly simple bowling technique that can change the way you bowl and increase your scores. Written by a long-time bowler and research scientist, it applies his deep knowledge of locomotion and biomechanics, love of the sport of bowling, and whimsical sense of humor to produce a practical and readable guide.

Living and working in the Far East

Vendo libro usato in buono stato "Living and working in the Far East - A Survival Handbook" di Graeme Chester. Pag. 422 Dimensioni: 15 x 22 x 2,2 cm circa Testo interamente in INGLESE Living and working in the Far East is essential reading for anyone planning to live or work there and the most up-to-date source of practical information available about everyday life. It's guaranteed to hasten your introduction to the oriental way of life, and, most importantly, will save you time, trouble and money! Countries covered: China Hong Kong Indonesia Japan South Korea Malaysia The Philippines Singapore Thailand

The Baby Book: Everything You Need to Know about Your Baby

ISBN: , SKU: , AUTHOR: Sears, Martha / Sears, William, PUBLISHER: Little Brown and Company, The "baby bible" of the post-Dr. Spock generation, already embraced by hundreds of thousands of American parents, has now been revised, expanded, and brought thoroughly up-to-date -- with the latest information on everything from diapering to day care, from midwifery to hospital birthing rooms, from postpartum nutrition to infant development. Dr. Bill and Martha Sears draw from their vast experience both as medical professionals and as the parents of eight children to provide comprehensive information on virtually every aspect of infant care. Working for the first time with their sons Dr. Bob and Dr. Jim, both pediatric specialists in their own right, the Searses have produced a completely updated guide that is unrivaled in its scope and authority. The Baby Book focuses on the essential needs of babies -- cating, sleeping, development, health, and comfort -- as it addresses the questions of greatest concern to today's parents. The Baby Book presents a practical, contemporary approach to parenting that reflects the way we live today. The Searses acknowledge that there is no one way to parent a baby, and they offer the basic guidance and inspiration you need to develop the parenting style that best suits you and your child. The Baby Book is a rich and invaluable resource that will help you get the most out of parenting -- for your child, for yourself, and for your entire family.

Design and Launch an Online Social Networking Business in a

ISBN: , SKU: , AUTHOR: Sharp, Julien, PUBLISHER: Entrepreneur Press, WWW.(Your Social Network).COM Are you a virtual social butterfly? Captivated by the buzz of new media? Interested in setting the online social scene for others? And making a profit doing so? Tap into the millions of MySpace users and Facebook friends to create your own specialized social site In just seven days, identify your network niche; develop an inviting, interactive website; drive traffic and membership; build profitable online advertising relationships; and more Design an attractive, interactive social networking website using inexpensive, turnkey solutions that require no programming knowledge Define your community and set the tone Offer interactive features including profile pages, member search options, media add-ons, and more Generate traffic and membership using search engine optimization, viral and social marketing, and other techniques Cash in on your site with proven, revenue-generating solutions Use included resources to stay on the cutting-edge Sign on for social networking success

So I Was Thinking about Adoption...: Considering Your

ISBN: , SKU: , AUTHOR: Caldwell, Mardie, PUBLISHER: American Carriage House, Whether you just found out about an unplanned pregnancy or have been considering adoption as an option for some time you are not alone. Take the time to consider your choices and come to the best decision for you, your child and your situation. Women from all backgrounds, in many different situations have chosen adoption. This book has compassionate answers to your questions. Did you know? ■ 3 out 5 people are touched by adoption in some way. ■ Over 2 million women will face an unplanned pregnancy this year. ■ Adoption is not goodbye forever. You can have contact and updates through open adoption. This book will give you ■ Caring, honest answers to your questions about adoption. ■ Guidance in telling your parents, the father and your friends. ■ Understanding about the adoption process. ■ Resources to make an adoption plan adoption is a loving option ■ A resource of helpful and supportive information for women of all ages.

Funtastic Frogs(tm) Operations and Beginning Place Value

ISBN: , SKU: , AUTHOR: Hoogeboom, Shirley / Goodnow, Judy, PUBLISHER: Ideal, Here's a fun way for your students to explore addition and subtraction with and without regrouping. They will use Funtastic Frogs and Logs for Frogs to combine groups to find out how many in all, take away frogs to find outhow many are left, show numbers in more than one way, add and subtract two-digit numbers with and without regrouping, explore place values, and solve problems. Your students will love learning about addition and subtraction this way.These activities are perfect for learning centers, large or small groups, or for individual use.

Chemistry, a First Course

ISBN: , SKU: , AUTHOR: Kroschwitz, Jacqueline I., PUBLISHER: McGraw-Hill Science/Engineering/Math, This proven, introductory chemistry text has been thoroughly enhanced to prepare your students for a general chemistry or general, organic, and biological chemistry course. With a logical organization and balanced treatment of concepts and practical applications, Chemistry: A First Course fosters a solid understanding of chemistry basics, rather than just memorization of facts. Throughout the text, concepts are reinforced by referring to material previously discussed. This respected author team's lively, conversational, and highly descriptive writing style will quickly engage your students and draw them into the world of chemistry.

Walking Across America: A Hitchhiker's Guide to a Nation in

ISBN: , SKU: , AUTHOR: Keefer, Rick, PUBLISHER: PublishAmerica, After traveling and encountering so many individuals for which the anational identitya just doesnat fit, I decided to ask questions and to see what the people are really about. The manufactured ideals and the false sense of unity are failing as the corporate lies create global instabilities. Socially and economically, the lies, manipulations, and rhetoric of 100 years are coming to a possibly dangerous conclusion. Do we as a nation want to continue the atrocities within our borders and around the globe, or do we want to change the way in which we live to do what is best for the global community? I have walked the highways around this beautiful country, helping friends along the way. I look to a new beginning and a new way of thinking about our nation and the policies that have led to the global crisis of today.

Superhero Christmas

ISBN: , SKU: , AUTHOR: Lee, Stan / Jessell, Tim, PUBLISHER: Katherine Tegen Books, It's the night before Christmas whensuddenly Santa's old nemesis, the evil Ice King, and his terrible ice trolls launch a surprise attack on the North Pole and capture Santa. But all is not lost -- the powerful Protector is on his way to save the day However, when the Protector arrives at the North Pole, he too is captured and it's up to his superhero wife, the Protectress, and their two children, Carolyn and Robert, to find a way to save Christmas.

Adobe Premiere Pro 2.0 Revealed [With CDROM]

ISBN: , SKU: , AUTHOR: Botello, Chris / Fisher, Ann, PUBLISHER: Course Technology, Get ready to capture the dynamic capabilities that Adobe Premiere ProA(R) 2.0 has to offer Giving you a firm foundation, "Adobe Premiere Pro 2.0 Revealed" allows you to master concepts on both a technical and artistic level. Begin by examining the concept behind each task-the goal and the necessary features that are involved. Then go in-depth with the objective of your task as you study examples and learn the steps necessary to complete it. Working your way through comprehensive, step-by-step lessons, youall develop the confidence you need to create polished, professional-looking videos using Adobe Premiere Pro 2.0.

PHP for Teens [With CDROM]

ISBN: , SKU: , AUTHOR: Sethi, Maneesh Singh, PUBLISHER: Course Technology, Don't limit the functionality of your web site If you're ready to create interactive, dynamic pages for your site, then PHP for Teens is ready to show you how. You don't need any experience with PHP to begin. You'll learn everything you need to know along the way. The topics covered by PHP for Teens will get you up and running whether you're using a PC, a MacA(R), or LinuxA(R). You'll cover everything from basic design and introductory PHP concepts to variables, expressions, and operators. You'll also get a quick overview of HTML and PHP form design. Take control of your web site using the power of PHP

The Savvy Screenwriter: How to Sell Your Screenplay (and

ISBN: , SKU: , AUTHOR: Kouguell, Susan, PUBLISHER: TL Hoell Books, Reveals how scripts are rated, how to write a successful query and synopsis, how to negotiate contracts and development deals, and how to work with agents and entertainment attorneys.

Lonely Planet Scotland

ISBN: , SKU: , AUTHOR: Wilson, Neil / Murphy, Alan, PUBLISHER: Lonely Planet, Scotland's patchwork of sweeping mountains and lochs, craggy coastline and lively towns deserves to be explored and savoured. Walk in the footsteps of historical heroes, soak up culture in Edinburgh and catch live music in Glasgow. Go beyond bagpipes and haggis cliches with our expert authors, and get the insider view with this bestselling guide. Find Your Way - easy-to-use maps, pre-planning information and practical advice helps you make the most of your trip. Outdoor Activities Chapter - we tell you the best Munros to bag, dive sites to explore and golf courses to stroll. Expanded Regional Coverage helps you discover more, with tempting ideas and itineraries for weekend breaks. Sleep Well - from converted castles to snug B&Bs, our hand-picked accommodation listings help you stay in style. Acquista Ora

Mortal Kombat: Shaolin Monks: Prima Official Game Guide

ISBN: , SKU: , AUTHOR: Bell, Joe Grant / Stone, Matt Van, PUBLISHER: Prima Games, Out of the Arena, and Into the Adventure -Kombat 101 teaches you the deadliest kombos, brutalities, and launchers to defeat your enemies -Comprehensive moves list for both Liu Kang and Kung Lao show you how to exploit your characters' strengths -Learn to navigate the single-player campaign using our extensive walkthrough of every level, including tips on how to excel at the Test Your Might Challenges -Detailed maps for every stage show you all major item locations -Ko-Op mode covered to make the most of your two-player game -Exclusive CD-ROM with time release codes and wallpaper

College Accounting: Chapters 1-27

ISBN: , SKU: , AUTHOR: Heintz, James A. / Parry, Robert W., PUBLISHER: Thomson South-Western, Develop the practical accounting skills now to secure a successful future with this popular college accounting text choice. This edition introduces accounting concepts using a proven step-by-step approach and inviting narrative style that focuses on the practical skills you'll need as you transition to tomorrow's workplace. The book begins with a basic foundation and simple service industry examples before advancing to accounting within the more challenging merchandising business and manufacturing environment. Engaging examples and functional learning features within the book's comprehensive approach reinforce the relevance of the skills you're learning and provide a clear, accurate presentation that's understandable even if you have no previous accounting experience or business background. Self-study aids and numerous practice opportunities allow you to check your understanding as you progress. To maximize your study time and help you efficiently completely your homework, the innovative new CengageNOW online learning system provides interactive support and a personalized learning path that assists you in the areas most challenging to you individually. Achieve your best in the classroom today and plan for success within the workplace tomorrow with the skills found in Heintz/Parry's COLLEGE ACCOUNTING, 19E.

How to Help Your Child Overcome Your Divorce: A Support

ISBN: , SKU: , AUTHOR: Benedek, Elissa P. / Brown, Catherine F., PUBLISHER: William Morrow & Company, This book offers parents the latest information and advice, with numerous case examples, on support groups and answers to some of the most common questions on which divorced parents seek guidance. This book counsels: -- how to help children adjust to separation and divorce -- how to tell them the news, and reassure them of their parents' love and care for them -- and how to do just that, -- ways to keep the relationship between ex-spouses as free of conflict as possible, -- how to help childr feel good about themselves and grow as individuals, -- and, much more.

The Rottweiler Today

ISBN: , SKU: , AUTHOR: Elsden, Judy / Elsden, Larry, PUBLISHER: Howell Books, This contemporary view focuses on the temperament of the Rottweiler and the importance of understanding how its mind works. Drawing on thirty years of experience in the breed, the authors provide a complete guide to character and behavior traits and illustrate the correct way to rear, train, and show the dog.

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