essentials of services marketing concepts strategies and

Poetics

ISBN: , SKU: , AUTHOR: Aristotle / Dover Thrift Editions / Butcher, S. H., PUBLISHER: Dover Publications, Among the most influential books in Western civilization, the "Poetics" is really a treatise on fine art. It offers seminal ideas on the nature of drama, tragedy, poetry, music and more, including such concepts as catharsis, the tragic flaw, unities of time and place and other rules of drama.

The Ethics of Abortion: Pro-Life Vs. Pro-Choice

ISBN: , SKU: , AUTHOR: Baird, Robert M. / Rosenbaum, Stuart E., PUBLISHER: Prometheus Books, One of the first attempts to offer both sides of the abortion debate. This book has been updated and revised with 19 essays, and excerpts from Roe v. Wade (); Webster v. Reproductive Health Services (); and Pennsylvania v. Casey (). The new material covers such issues as the right to privacy, abortion and feminism, Christians and abortion, constitutional issues, and whether embryos are persons.

5 Steps to a 5 AP Physics B & C

ISBN: , SKU: , AUTHOR: Jacobs, Greg / Schulman, Joshua, PUBLISHER: McGraw-Hill, A PERFECT PLAN FOR THE PERFECT SCORE We want you to succeed on your AP* exam. That's why we've created this 5-step plan to help you study more effectively, use your preparation time wisely, and get your best score. This easy-to-follow guide offers you a complete review of your AP course, strategies to give you the edge on test day, and plenty of practice with AP-style test questions. You'll sharpen your subject knowledge, strengthen your thinking skills, and build your test-taking confidence with Full-length practice exams modeled on the real test All the terms and concepts you need to know to get your best score Your choice of three customized study schedules-so you can pick the one that meets your needs The 5-Step Plan helps you get the most out of your study time: Step 1: Set Up Your Study Program Step 2: Determine Your Readiness Step 3: Develop the Strategies Step 4: Review the Knowledge Step 5: Build Your Confidence *AP, Advanced Placement Program, and College Board are registered trademarks of the College Entrance Examination Board, which was not involved in the production of, and does not endorse, this product.

Residential Indoor Air Quality & Energy Efficiency

ISBN: , SKU: , AUTHOR: Du Pont, Peter / Morrill, John, PUBLISHER: American Council for an Energy-Efficient Econ, Recent trends toward less drafty construction of homes have drawn attention to the quality of indoor air, which has more impact on human health than outdoor air quality. This book shows that reducing natural ventilation does not necessarily increase the concentration of pollutants in the home. Useful to novices as well as experts, the book begins by introducing basic concepts, such as "infiltration" and "source strength". It goes on to summarize research inventilation, the sources and health effects of major indoor air pollutants, monitoring techniques, and effective mitigation strategies. This book was prepared in cooperation with the National Rural Electric Cooperative Association (NRECA) and is available to NRECA members through its Washington, D.C. office.

A Companion to the American Revolution

ISBN: , SKU: , AUTHOR: Greene / Pole / Greene, Jack P., PUBLISHER: Wiley-Blackwell, " A Companion to the American Revolution" is a single guide to the themes, events, and concepts of this major turning point in early American history. Containing coverage before, during, and after the war, as well as the effect of the revolution on a global scale, this major reference to the period is ideal for any student, scholar, or general reader seeking a complete reference to the field. Contains 90 articles in all, including guides to further reading and a detailed chronological table. Explains all aspects of the revolution before, during, and after the war. Discusses the status and experiences of women, Native Americans, and African Americans, and aspects of social and daily life during this period. Describes the effects of the revolution abroad. Provides complete coverage of military history, including the home front. Concludes with a section on concepts to put the morality of early America in today's context.

Mindjet MindManager 10 for Mac

MindManager makes it easier to think, plan, and communicate MindManager’s flexible mind maps promote creative thinking and quick organization of ideas. Mind mapping fosters a free flow of ideas which can be used to brainstorm solutions, develop business plans and strategies. It’s also the perfect tool for planning meetings & events and taking notes.

Blog Marketing: The Revolutionary New Way to Increase Sales,

ISBN: , SKU: , AUTHOR: Wright, Jeremy, PUBLISHER: McGraw-Hill Companies, With an exclusive look inside Google, Disney, Yahoo, IBM, and others, this book shows how your company can use blogs to raise its visibility and transform internal communications All companies, large and small, know that reaching customers directly and influencing--and being influenced by--them is essential to success. Blog Marketing shows marketing and PR professionals as well small business owners how to do just that without spending a lot of money. Readers will learn how to tap into the power of blogs to create a direct line of communication with customers, raise the company's visibility, and position their organizations as industry thought leaders. "Blogs will soon become a staple in the information diet of every serious businessperson.... Blogs offer an accelerated and efficient approach to acquiring and understanding the kind of information all of us need to make business decisions." -- John Battelle, Business 2.0

Telecommunications Protocols

ISBN: , SKU: , AUTHOR: Russell, Travis, PUBLISHER: McGraw-Hill Professional Publishing, * A complete overview of telephony, wireless, and data communications, this is a superb introduction for the novice and a plain-language, math-free refresher for the expert * Presents the fundamentals of each technology used to deliver network services, places them in context with each other, and gives practical examples of their applications * Get the basics of the SS7 network and its impact on cellular * Understand the basics of TCP/IP and the Internet * Understand the fundamentals of the cellular network, SONET, and ATM * Stay up to the minute on voice over IP and local number portability issues

The Role and Impact of the Internet on Library and

ISBN: , SKU: , AUTHOR: Liu, Lewis-Guodo, PUBLISHER: Praeger, Since that time, the literature on the Internet and its impact on and role in libraries and research has exploded. A simple keyword search in " Library Literature and Information Index," a primary electronic index of library and information science research literature, retrieves over items related to the Internet. The dominance of the Internet not only provides great opportunities for libraries to provide better services, but also poses tremendous challenges to librarians and library and information science scholars. This volume includes discussions of current issues and trends, written by scholars and practitioners in the fields of library and information science, computer science, and computer engineering.

Essentials of Medical Chemistry, Organic and Inorganic

ISBN: , SKU: , AUTHOR: Lawrence Wolff, PUBLISHER: Books LLC, NA

Rescued by C#

ISBN: , SKU: , AUTHOR: Wright, Charles, PUBLISHER: OnWord Press, Learn the basics and gain the ability to master the new C# programming language with this complete book. The new C# programming language from Microsoft combines many of the object-oriented programming concepts and syntax of C++ with the ease of programming offered by Visual Basic. This book will teach you to master C# programming in the.Net programming environment and the new Common Language Runtime. No programming experience is needed to get started with Rescued by C#, as this book teaches C# as a first programming language without using the parallels to C++ and Visual Basic to explain the constructs. You will first get an introduction to programming concepts and then jump into C# class early in the book. After learning about classes, readers then explore other C# programming concepts such as functions, structures, exceptions, and arrays. Whether you are new to programming or have some background in program and application development, C# is a new world of programming just waiting for you

Negotiation: Readings, Cases, and Exercises

ISBN: , SKU: , AUTHOR: Lewicki, Roy J. / Saunders, David M. / Barry, Bruce, PUBLISHER: Irwin/McGraw-Hill, Updated with more than 50 percent new articles, "Negotiation "explores the major concepts and theories of negotiation and bargaining psychology, and helps professionals understand and resolve both interpersonal and inter-group conflicts.. Roy J. Lewicki is a professor at Ohio State University. David M. Saunders is a dean at the University of Calgary. John Minton is the president and CEO of Havatar Associates, Inc. Bruce Barry is on the faculty of Vanderbilt University..

Funtastic Frogs Math, Volume 3

ISBN: , SKU: , AUTHOR: School Specialty Publishing, PUBLISHER: Ideal, Use these three jumbo volumes of engaging hands-on activities to supplement and enrich your math program. Designed to support the use of Funtastic Frogs, children will explore important math concepts ranging from matching and sorting to place value and beginning algebraic thinking. Each volume consists of preiously-published material.

Physics of Materials

ISBN: , SKU: , AUTHOR: Quere, Yves / Quere, Y. / Quere, Quere, PUBLISHER: CRC Press, Few areas of science are as interdisciplinary as materials science. Chemistry, physics, mechanical engineering, and mathematics each play a part within it. The role of physics is to describe the objects, effects and phenomena at different scales (micro-, meso-, and macroscopic) as precisely as possible. Physics of Materials addresses this description at the elementary level. Based on an undergraduate level course taught at the Ecole Polytechnique, France, the main emphasis is on the conduction related phenomena (electronic properties) and the plastic behavior (ionic properties) of materials, such as metals and alloys, semiconductors, and ceramics. It assumes a basic grounding in statistical physics, quantum mechanics and elasticity but does not require prior knowledge of solid-state physics, to which it will serve as a useful introduction. The presentation of the course is followed by several examination problems, with solutions, which cover various specific applications of the general concepts and which will enable readers to test their understanding of these concepts.

Essentials of Clinical Pharmacology in Nursing [With Disk

ISBN: , SKU: , AUTHOR: Williams, Bradley R. / Baer, Charold L. / Williams, Robert, PUBLISHER: Lippincott Williams & Wilkins, Concise presentation of basic pharmacologic information for the student. Units 1 and 2 address fundamentals of pharmacology and drag administration. Units 3- 16 group drags by therapeutic classification with each chapter covering pharmacokinetics, pharmacodynamics, pharmacotherapeutics, adverse drug reactions and nursing process steps in administering drugs. Additional chapters cover dosage measurements and calculations, administration routes and techniques, uncategorized drugs and more. Disk has questions and exercises for self-study.

Counselling for Grief and Bereavement

ISBN: , SKU: , AUTHOR: Humphrey, Geraldine M. / Zimpfer, David G., PUBLISHER: Sage Publications (CA), In Counselling for Grief and Bereavement, Second Edition Geraldine Humphrey and David Zimpfer take readers step-by-step through the skills needed to facilitate the process of grief, initiate healing, and promote a sense of growth. Providing a firm theoretical base, the authors discuss the concepts and categories of attachment, loss, and grief. Carefully chosen case examples are included throughout and specific attention is paid to ethics and to the possible need for referral.

Troubling Intersections of Race and Sexuality: Queer

ISBN: , SKU: , AUTHOR: Kumashiro, Kevin K. / Chan, Kayla, PUBLISHER: Rowman & Littlefield Publishers, By combining autobiographical accounts with qualitative and quantitative research on queer students of different racial backgrounds, the essays collected here not only trouble the ways we think about the intersections of race and sexuality, they also offer theoretical insights and educational strategies to educators committed to bringing about change. Visit our website for sample chapters

The Genius of Temptation

ISBN: , SKU: , AUTHOR: Hammond, Michelle McKinney / Lutzer, Erwin W., PUBLISHER: Harvest House Publishers, What is temptation and why does it work? This fresh perspective addresses the Christian's dilemma of living a godly life in an ungodly world, and provides strategies for recognizing warning signs, mastering tough situations, and replacing impulsive reactions with wise actions.

Nutrition and Diet Therapy

ISBN: , SKU: , AUTHOR: Williams, Sue Rodwell, PUBLISHER: Mosby, This renowned text, now in its eighth edition, presents normal nutrition and then explains how to apply nutritional concepts in the community and clinical environments. The easy-to-follow format allows students to discover the fundamentals of nutrition and then apply their knowledge to health maintenance throughout the life cycle. NUTRITION AND DIET THERAPY offers comprehensive coverage of all aspects of nutrition - students are sure to refer to it time and again throughout school and their career

The Leaps Stategist: 108 Proven Strategies for Increasing

ISBN: , SKU: , AUTHOR: Thomsett, Michael C., PUBLISHER: Marketplace Books, Unleash the power of Long-Term Equity Anticipation Securities (LEAPS) for increasing gains, limiting losses, and protecting your trading and investing profits. The 108 powerful strategies lined out in this comprehensible guide by author Michael C. Thomsett help you both to advance your investing and trading techniques and to achieve your financial goals. Real-world examples and graphic illustrations point out the main keys of this book. Not only are LEAPS a low-risk alternative to buying stock, they are also a great way to maximize your capital.

Cliffsquickreview Writing: Grammar, Usage, and Style

ISBN: , SKU: , AUTHOR: Eggenschwiler, Jean, PUBLISHER: Cliffs Notes, CliffsQuickReview course guides cover the essentials of your toughest classes. Get a firm grip on core concepts and key material, and test your newfound knowledge with review questions. Whether you're new to nouns, verbs, and prepositions or just brushing up on your grammar, "CliffsQuickReview Writing: Grammar, Usage, and Style" can help. This guide not only helps you understand grammar concepts, but it also gives you clear explanations of sentence structure, as well as advice on how to write well. As you work your way through this guide, you'll find out aboutNouns, verbs, pronouns, adjectives, and adverbsPropositions, conjunctions, and interjectionsSentence construction and variety, as well as punctuationWords: compound words, idioms, cliches, and jargonThe different types of writing and organizing a writing assignment "CliffsQuickReview Writing: Grammar, Usage, and Style" is an invaluable reference for those who want to improve their writing, whether at the high school level or in college. Here are just a few of the things you'll learn about how to bring your writing up to snuff: Understanding your writing assignmentWriting a thesis statementQuoting and paraphrasing, and avoiding plagiarismCreating an outline for your paperWriting your first draft, and polishing up your final draft With titles available for all the most popular high school and college courses, CliffsQuickReview guides are a comprehensive resource that can help you get the best possible grades.

Locating the Field: Space, Place and Context in Anthropology

ISBN: , SKU: , AUTHOR: Coleman, Simon / Collins, Peter, PUBLISHER: Berg Publishers, Are reports of the death of conventional fieldwork in anthropology greatly exaggerated? This book takes a critical look at the latest developments and key issues in fieldwork. The nature of "locality" itself is problematic for both research subjects and fieldworkers, on the grounds that it now must be maintained and represented in relation to widening (and fragmenting) social frames and networks. Such developments have raised questions concerning the nature of ethnographic presence and scales of comparison. From the social space of a cybercafe, to cities in India, the UK and South Africa among others, this book features a wide range of ethnographic studies that provide new ways of looking at the concepts of "locality" and "site."

Instructor's Edition Organizational Theory: A Strategic

ISBN: , SKU: , AUTHOR: Lester, Donald / Parnell, John A., PUBLISHER: Atomic Dog Publishing, In Organizational Theory: A Strategic Perspective, authors Donald Lester and John Parnell present the major theoretical perspectives that have contributed to our understanding of organizations in a clear, engaging style. The text presents the concepts of organizational theory from a strategic perspective. These concepts are not only the foundation for understanding organizations, they are also the basis for managing them effectively. Current examples appear throughout the text, and the ?Best Practice? features in each chapter highlight specific companies and show how they strategically manage key concepts of organizational theory. The authors also provide students with ?real world? applications in the ?Career Points? features. Seven cases are included at the end of the text for in-depth study.

Being Active

ISBN: , SKU: , AUTHOR: Salzmann, Mary Elizabeth, PUBLISHER: SandCastle, - Content and supporting visuals strengthen reading and comprehension skills and strategies - Provides a moderate level of text support with engaging, full-page photographs - Uses context to predict unfamiliar vocabulary - Uses greater variety of vocabulary and punctuation - Reflects multicultural diversity - Includes "Did You Know?" fact page and glossary - Designed to use for guided, shared and independent reading - Full-color Photographs - Did You Know? - Glossary

Nova Scotia & the Maritimes by Bike: 21 Tours Geared for

ISBN: , SKU: , AUTHOR: Sienko, Walter, PUBLISHER: Mountaineers Books, Popular series gives all the essentials of bicycling throughout the world. Includes tips on trip planning, safety, health, food, accommodations, sites of interest, buying and outfitting a bike, and more.

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