difficult conversations how to discuss what matters most

Difficult Conversations: How to Discuss What Matters Most

ISBN: , SKU: , AUTHOR: Stone, Douglas, PUBLISHER: Penguin Books, Limited (UK), The 10th-anniversary edition of the "New York Times" business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ? Decipher the underlying structure of every difficult conversation ? Start a conversation without defensiveness ? Listen for the meaning of what is not said ? Stay balanced in the face of attacks and accusations ? Move from emotion to productive problem solving

101 Tough Conversations to Have with Employees 101 Tough

ISBN: , SKU: , AUTHOR: Falcone, Paul, PUBLISHER: AMACOM/American Management Association, Inappropriate attire, lateness, sexually offensive behavior, not to mention productivity and communication issues... these are just a few of the uncomfortable topics bosses must sometimes discuss with their employees. "101 Tough Conversations to Have with Employees" offers realistic sample dialogues managers can use to facilitate clear, direct interactions with their employees, helping them sidestep potential awkwardness and meet issues head-on. This practical, solution-oriented book walks readers through some of the most common--as well as the most serious--employee problems they are likely to encounter. Covering everything from substandard performance reviews to personal hygiene to termination meetings, this handy guide helps managers treat their people with dignity, focusing not just on what to say but also on how to say it. This helpful book provides proven techniques managers can use to protect themselves and their organizations...and get the very best from their people.

Wills and Estates for Canadians for Dummies

ISBN: , SKU: , AUTHOR: Kerr, Margaret / Kurtz, JoAnn / Kerr, PUBLISHER: For Dummies, Estate planning resources to help you put your affairs in order. Leave what matters to those who matter with this smart, sensible guide. This book is your one-stop reference for all aspects of estate planning. From determining how taxes affect your estate to choosing a lawyer to help you write your will, it's all explained in easy-to-understand terms. Tackle difficult topics with this savvy, helpful guide and enjoy the peace of mind that comes from knowing that those you care about are looked after for the long term. All this on the bonus CD-ROM AOL Canada 6.0 Interactive financial planning software from Scotiabank Estate planning checklists, worksheets, and more Discover how to: Craft your ideal will Create an estate plan Make the most of a lawyer's services Increase the value of your estate Minimize estate taxes

Prove It! the Catholic Teen Bible-Nab

ISBN: , SKU: , AUTHOR: Welborn, Amy, PUBLISHER: Our Sunday Visitor (IN), Any Bible can answer questions. This is the one that explains why those answers are the answers. The answers to what? To the questions they've been asking... their parents, their teachers, their friends... themselves. What's life all about, and where do I fit in? What's my life all about, and where do God, family, friends, and all the rest fit in? Here's not only the text of the entire Bible, but also help on how to read the Bible - how to understand, to "de-code," what its authors were saying to their particular audiences thousands of years ago. How to truly hear what the Holy Spirit is saying today. "The Bible matters?" Yes. "Prove it " That's exactly what this book does as it takes a frank and honest look at God, Jesus, Church, prayer...and that young person asking those questions.

Show Me How to Share the Gospel

ISBN: , SKU: , AUTHOR: Moyer, R. Larry, PUBLISHER: Kregel Publications, Drawing upon over thirty-five years of experiencen evangelism, Larry moyer introduces readers to the exciting reality that belieevers can lean how to share the Gospel with others--clearly and confidently. If someone introduced you to the most rewarding thing in life, would you take it? of course and that's just what we have to offer to others. introducing Jesus Christ to someone is not only the most important thing you could do for them, but also the most personally rewarding thing you could do fo yourself. Even if you think evangelism isn't for you, this step-by-step resource shows you how to start and nurture an evangelistic life-style.

The 150 Healthiest Foods on Earth: The Surprising, Unbiased

ISBN: , SKU: , AUTHOR: Bowden, Jonny, PUBLISHER: Fair Winds Press (MA), A complete guide to the healthiest foods you can eat - and how to cook them Why get your nutrients from expensive supplements when you can enjoy delicious, nourishing foods instead? From almonds to yucca, readers will find out what nutrients each of the 150 featured foods contains, what form contains the most nutrients, if it's been recommended to combat any diseases, where to find it, how to prepare it, and how much to eat - plus wonderful recipes using these sometimes obscure foods Indexes by nutrient, by disease, and by food make finding what you need a snap, and the at-a-glance format makes the information as easy to digest as the foods themselves.

Heart Owner's Handbook

ISBN: , SKU: , AUTHOR: Texas Heart Institute / Thi / Lasttexas Heart Institute, PUBLISHER: John Wiley & Sons, From one of the most respected cardiovascular research and education facilities in the world comes a personalized wellness program for your most important asset. Take the Institute's simple test to evaluate your heart's health and identify your individual risk factors. Then, use the easy-to-follow, step-by-step programs to improve your overall health. Specifics include: * Exercise What kind you should do, and how much is enough (Chapters 2 and 15) * Weight Control What body type are you? A practical approach to attaining a healthy weight (Chapters 4 and 16) * Managing Stress How to measure and reduce it (Chapters 7 and 18) * Controlling High Blood Pressure How to detect it, and what to do about it (Chapter 8) * Lowering Your Cholesterol Count How much is too much, and how you can control it (Chapter 9) * Nutrition and Recipes The latest guide-lines and 31 delicious, heart-smart recipes (Chapters 3 and 21) * The Differences Between Men's and Women's Heart Health Pregnancy and childbearing, hormones, menopause, and their relationship to heart disease (Chapter 11) * Diagnosis and Treatment How to recognize the symptoms of heart disease, what to ask your doctor, and the facts about heart surgery and drug therapy (Chapters , and 35)

Monopoly Politics

ISBN: , SKU: , AUTHOR: Miller, James Clifford / Anderson, Annelisa, PUBLISHER: Hoover Institution Press, Jim Miller details how political markets function in a way that makes it inherently difficult for them to perform as well as commerical markets. He exposes advantages incumbents erect to ward off challengers and reveals how most reform proposals increase these advantages. Drawing on his own experience in politics, he outlines ways to broaden opportunities for challengers and make the political marketplace more competitive and responsive to the voters.

Making the Bridegroom's Speech: Know What to Say and When to

ISBN: , SKU: , AUTHOR: Bowden, John, John, PUBLISHER: How to Books, What are the golden rules of speech making? How should you respond to the toast to the bride and groom? And which people do you need to thank and how? The answers to all these questions and more are here in this much-needed book. Now you can make your wedding day speech memorable for all the right reasons -- Add sincerity, sparkle and humor -- Enjoy the big day

How to Escape the No-Win Trap

ISBN: , SKU: , AUTHOR: Berg, Barbara, PUBLISHER: McGraw-Hill Companies, A practical approach to resolving life's catch-22 situations No matter what stresses life may throw at you, there is a way to make things that may at first seem to be no-win situations into win-win victories. Stressful circumstances may have less to do with difficult people and scenarios--and more to do with how we respond to them. In "How to Escape the No-Win Trap," psychotherapist Barbara Berg helps readers gain the insight to detect impending double binds--and stay one step ahead them. This invaluable book reveals: How to assess where you are now in your life--and how you got there How to detach from predicaments that don't work for you The three types of double binds: situational, interpersonal, and circuit overload When to keep trying, and when to alter your course, or let go altogether Acquista Ora

What Matters

ISBN: , SKU: , AUTHOR: Petkus, Diana Traina, PUBLISHER: Authorhouse, "What Matters" is a collection of poems, as seen in the beauty of life and nature, that reveal the author''s intimate knowledge and rich experience of the reality of God''s love, and her attraction to the full flowering of her own.

Cracking the SSAT & ISEE

ISBN: , SKU: , AUTHOR: Silas, Elizabeth / Talada, Reed, PUBLISHER: Princeton Review, The experts at The Princeton Review offer the most complete and effective preparation for two important secondary school admissions exams, the SSAT (Secondary School Admission Test) and ISEE (Independent School Entrance Examination). This fully up-to-date edition of "Cracking the SSAT & ISEE" includes 5 full-length practice tests: 2 for the SSAT and 3 for the ISEE. In "Cracking the SSAT & ISEE, " we'll teach you how to think like the test writers and -Correctly answer difficult analogy and synonym questions without knowing what all the words mean -Ace the Math section by eliminating answers that are planted to fool you -Use our step-by-step approach to simplify the Writing Sample -Analyze difficult passages using our Tips & Tricks in the Reading Comprehension section All sections of the SSAT & ISEE are covered in this guide. It also includes scoring charts to help you identify how many questions you should attempt to get the score you want and our exclusive Hit Parade of vocabulary words, grouped in easy-to-memorize bunches.

The Savvy Screenwriter: How to Sell Your Screenplay (and

ISBN: , SKU: , AUTHOR: Kouguell, Susan, PUBLISHER: TL Hoell Books, Reveals how scripts are rated, how to write a successful query and synopsis, how to negotiate contracts and development deals, and how to work with agents and entertainment attorneys.

The Collected Works of Charles Swindoll: Living on the Edge

ISBN: , SKU: , AUTHOR: Swindoll, Charles R., PUBLISHER: Inspirational Press (NY), In a world where success is measured by money and where anxiety, pressure, ulcers, and stress are as common as gray flannel suits, Charles Swindoll brings home some good news: you can find joy, peace, and happiness in the struggle In Living on the Ragged Edge, Swindoll shows how to enjoy life which is the bottom line of reality for everyday living. Learn how to survive the rat race; how to be "bullish"; how to find wisdom; how to make the most of old age - essentially, find out how to stop existing and start living. Proceeding to the next step, Living Above the Level of Mediocrity encourages the commitment to excellence that should follow, as Swindoll boldy tackles the difficult problems of self-discipline, laziness, and the tendency to accept less of life than we deserve. This motivational collection proves that moral, personal, and ethical excellence is worth whatever it costs.

Winning with Difficult People

ISBN: , SKU: , AUTHOR: Bell, Arthur H., PH.D. / Smith, Dayle M. / David, Neil, Sr., PUBLISHER: Barron's Educational Series, The authors point out twelve difficult personality types that can be found in business environments, then offer tips to help readers understand what makes them tick and how the rest of us can best cope with them. Advice includes methods for transforming potential problems into "getting-ahead" advantages.

The Forgotten Trinity

ISBN: , SKU: , AUTHOR: White, James R., PUBLISHER: Bethany House Publishers, Discover Afresh the Living Truth of a Foundational Christian Belief The Trinity is a basic teaching of the Christian faith. It defines God's essence and describes how He relates to us. The Forgotten Trinity is a concise, understandable explanation of what the Trinity is and why it matters. It refutes cultic distortions of God. It shows how a grasp of this significant teaching leads to renewed worship and deeper understanding of what it means to be a Christian. And amid today's emphasis on the renewing work of the Holy Spirit, The Forgotten Trinity is a balanced look at all three persons of the Trinity.

Most Asked Texas Gardening Questions

ISBN: , SKU: , AUTHOR: Sperry, Neil, PUBLISHER: Summit Publishing Group, Among the questions answered include: Why don't my tomatoes set fruit? What is a fast-growing shade tree? How much do I cut off my roses? What plants are most commonly started from cuttings?

Ways to Make RV Travel Safer, Easier, and More Fun

ISBN: , SKU: , AUTHOR: Beard, Bernice, PUBLISHER: Arbor House Publishing, Plenty of great new ideas readers can use right away whether they're new to RVing or old pros, whether they're buying or renting. They'll learn how to prepare for any trip; how to make the most of an RV's storage space; how to make sure the children have fun; how to cope with mechanical problems on the road

Post-Traumatic Stress Disorder: Coping with the Aftermath of

ISBN: , SKU: , AUTHOR: Porterfield, Kay Marie, PUBLISHER: Facts on File, Recognizing that the teen years are a time of growth, transition, and tough choices, the Straight Talk series provides young readers with the knowledge they need to understand difficult issues, come to terms with their feelings, and make decisions that will work in the context of their lives. Without attempting to dictate answers, the Straight Talk series reminds its readers that all choices carry consequences. Each book is thoroughly indexed and contains a directory of resources. Here is concise, up-to-date information about how to cope with unexpected and traumatic events. Coverage explores why PTSD occurs, the three categories of symptoms, what type of people are most affected, and how to begin the process toward recovery. This book is a must-have resource for today's students.

199 Promesas de Dios: 199 Promises of God

ISBN: , SKU: , AUTHOR: Barbour Publishing, Inc / Barbour Publishing, Inc., PUBLISHER: Barbour Publishing, What is it that keeps God's children hopeful in a hopeless world? What guarantees can a person cling to on the most difficult of days? Readers will find dozens of God's most uplifting guarantees in "199 Promises of God"--now, for the first time, in Spanish This compact book offers real and powerful promises from the Creator of the universe and true refreshment for the spirit and a renewed sense of God's commitment to His children.

Paradise Lost

ISBN: , SKU: , AUTHOR: Milton, John / Orgel, Stephen / Goldberg, Jonathan, PUBLISHER: Oxford University Press, USA, From almost the moment of its publication in , Paradise Lost was considered a classic. It is difficult now to appreciate how audacious an undertaking the epic represents, and how astonishing its immediate and continued success was. Over the course of twelve books John Milton wrote an epic poem that would "justify the ways of God to men," a mission that required a complex drama, the source of which is both historical and deeply personal. While the struggle for ascendancy between God and Satan is played out across hell, heaven, and earth in the work, the consequences of the Fall are all too humanly tragic, with pride, ambition, and aspiration being the motivating forces. In this new edition derived from their acclaimed Oxford Authors text, Stephen Orgel and Jonathan Goldberg discuss the complexity of Milton's Paradise Lost in a new introduction. They contextualize Milton and his poem, discuss its structure and language, and provide a summary of critical responses to the poem since its initial publication. They also include on-page notes to explain the poem's language and allusions. This modernized edition of one of the most influential works in the English language will truly bring to light Milton's genius for today's reader.

Expert Witness Handbook (2e, CL

ISBN: , SKU: , AUTHOR: Poynter, Dan, PUBLISHER: Para Publishing, Now in a revised and updated edition, this useful guide explains how to succeed as an expert witness -- In the 18 million lawsuits filed each year, at least two expert witnesses are needed to explain what happened or what should have happened Veteran expert witness Dan Poynter describes the exact qualifications for the job, what an expert witness does, how to prepare effective testimony, how to answer hard questions, and what to charge clients. Peer-reviewed by more than 30 experts, attorneys, judges, and law professors, the new edition also includes a glossary of legal terms and a resource list of books, periodicals, and organizations.

The Hole in Our Holiness: Filling the Gap Between Gospel

ISBN: , SKU: , AUTHOR: DeYoung, Kevin, PUBLISHER: Crossway, The "hole in our holiness" is that evangelicals don't look particularly holy, and, despite the flood of gospel-centered discussions, there seems to be a greater focus on personal depravity than on the pursuit of holiness. Looking to right the balances, Kevin DeYoung presents a popular-level treatment of sanctification and union with Christ, helping readers to see what matters most--being like Jesus. He shows how one can be like Christ in being joined to Christ. The market is ready for DeYoung's timely book, ready to avoid legalism and ambivalence, and they are ready for someone to articulate the inextricable relationship between grace and holiness. Acquista Ora

People Skills: How to Assert Yourself, Listen to Others, and

ISBN: , SKU: , AUTHOR: Bolton, Robert / Bolton, PUBLISHER: Touchstone Books, A wall of silent resentment shuts you off from someone you love....You listen to an argument in which neither party seems to hear the other....Your mind drifts to other matters when people talk to you.... "People Skills" is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these "roadblocks" damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations. "People Skills" will show you * How to get your needs met using simple assertion techniques * How body language often speaks louder than words * How to use silence as a valuable communication tool * How to de-escalate family disputes, lovers' quarrels, and other heated arguments Both thought-provoking and practical, "People Skills" is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.

Agile Retrospectives: Making Good Teams Great

ISBN: , SKU: , AUTHOR: Derby, Esther / Larsen, Diana, PUBLISHER: Pragmatic Bookshelf, See how to mine the experience of your software development team "continually" throughout the life of the project. The tools and recipes in this book will help you uncover and solve hidden (and not-so-hidden) problems with your technology, your methodology, and those difficult "people" issues on your team. Project retrospectives help teams examine what went right and what went wrong on a project. But traditionally, retrospectives (also known as "post-mortems") are only helpful at the end of the project--too late to help. You need agile retrospectives that are iterative and incremental. You need to accurately find and fix problems to help the team today. Now, Derby and Larsen show you the tools, tricks, and tips you need to fix the problems you face on a software development project on an on-going basis. You'll see how to architect retrospectives in general, how to design them specifically for your team and organization, how to run them effectively, how to make the needed changes, and how to scale these techniques up. You'll learn how to deal with problems, and implement solutions effectively throughout the project--not just at the end. With regular tune-ups, your team will hum like a precise, world-class orchestra.

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