customers for life how to turn that one time buyer into

The Spirit to Serve

ISBN: , SKU: , AUTHOR: Marriott, J. W., Jr. / Brown, Kathi Ann, PUBLISHER: HarperCollins Publishers, Since taking over the business from his father in , J. w. Marriott has moved from triumph to triumph, building an international chain that includes more than hotels, and making Marriott one of the most recognized names in the hospitality industry. Now, for the first time ever, Marriott explains the unique management philosophy that brought him this enormous success. Written in an informal first-person narrative that's both engaging and easy to read, The Spirit to Serve distills his years of hard-earned wisdom and experience into a practical blueprint that anyone wishing to emulate his achievements can follow. It includes tips on how to motivate employees, nurture in-house talent, and cultivate customer loyalty, as well as invaluable advice on handling growing pains, understanding the big picture, and knowing when to take risks. Packed with numerous real-life examples that illustrate his principles, The Spirit to Serve is vital reading for all CEOs, middle managers, and department supervisors.

Breaking Dawn

ISBN: , SKU: , AUTHOR: Meyer, Stephenie, PUBLISHER: Little, Brown Books for Young Readers, When you loved the one who was killing you, it left you no options. How could you run, how could you fight, when doing so would hurt that beloved one? If your life was all you had to give, how could you not give it? If it was someone you truly loved? To be irrevocably in love with a vampire is both fantasy and nightmare woven into a dangerously heightened reality for Bella Swan. Pulled in one direction by her intense passion for Edward Cullen, and in another by her profound connection to werewolf Jacob Black, a tumultuous year of temptation, loss, and strife have led her to the ultimate turning point. Her imminent choice to either join the dark but seductive world of immortals or to pursue a fully human life has become the thread from which the fates of two tribes hangs. Now that Bella has made her decision, a startling chain of unprecedented events is about to unfold with potentially devastating, and unfathomable, consequences. Just when the frayed strands of Bella's life--first discovered in "Twilight," then scattered and torn in "New Moon" and "Eclipse"--seem ready to heal and knit together, could they be destroyed... forever? The astonishing, breathlessly anticipated conclusion to the Twilight Saga, "Breaking Dawn "illuminates the secrets and mysteries of this spellbinding romantic epic that has entranced millions.

The Talent Edge: A Behavioral Approach to Hiring,

ISBN: , SKU: , AUTHOR: David S. Cohen, PUBLISHER: Wiley, "A practical step-by-step approach to hiring the right person." Every hiring manager knows that the traditional hiring and interviewing process is a poor tool for predicting organizational fit and future on-the-job success. Behavioral interviewing can improve your chances of picking the right candidate two to five times over traditional processes. It focuses on how the candidate works rather than on skills, qualifications, and impressions. "The Talent Edge" shows how you can develop a concrete understanding of what your own top performers do differently than the majority of their peers, and how to translate that knowledge into a better hiring system. While using case studies from organizations that have successfully transformed their hiring practices, the book articulates the business case for a Behavioral Interviewing system, and provides a roadmap for implementing it. Comprehensive coverage includes: how to write job profiles and translate them into questions and answers that can be used in the interview; how to prepare for the interview, ask questions, and probe for the right information. The book also offers advice on how behaviors that are defined and proven to be useful in the hiring process can be incorporated into performance management, career development, and succession planning.

The Well-Fed Self-Publisher: How to Turn One Book into a

ISBN: , SKU: , AUTHOR: Peter Bowerman, PUBLISHER: NA, NA Acquista Ora

Daily Marriage Builders for Couples

ISBN: , SKU: , AUTHOR: Littauer, Fred / Littauer, Florence, PUBLISHER: Thomas Nelson Publishers, "All of us can talk but very few of us communicate." Transform your marriage into the rich and joyful relationship you always reamed it could be-in just 10 minutes a day With clarity, wit, and insight, Fred and Florence Littauer share from their thirty years of experience working with couples and offer practical advice on how to add zest and meaning to your relationship. In" Daily Marriage Builders for couples," you and your spouse will find 120 appealing, quick-to-read chapters that help you: 1. Communicate without conflict Learn how to make time for each other despite your busy lifestyleUnderstand your personality differencesKnow God's plan for your lifeStay faithful to each otherBreak down barriers to communications 2. Discover new ways to laugh together Turn talking into meaningful conversation Increase your understanding of each other's feelings, attitudes and motivators Strengthen the spiritual foundation of your marriage and nurture the bond between youOvercome common marriage problems Share cherished memories-and create new ones

Working God's Plan

ISBN: , SKU: , AUTHOR: Law, Prophetess Linda D., PUBLISHER: PublishAmerica, God has a plan for every Christian believer. Every believer has special talents and powerful gifts that God is excited about unleashing. These gifts and talents are a part of the plan that God has established for us. We all need to be willing to work the plan that He has for each of our lives. Yes, there is a plan for you, my friend, and this writing is designed to help you to better understand Godas plan for your life. In todayas religious society of prophetic words and revelations, we are constantly prophesying and speaking the promises that God has spoken through us for other individuals. However, it seems that no one is aware of the aprocessa, or even willing to be aprocesseda for the promise. I desire that you follow Godas plan for your life. I desire that you enter into your place of rest, peace, joy and prosperity. There is a place such as this, and, beloved friends, itas anticipating your entrance.

Show Me How to Share the Gospel

ISBN: , SKU: , AUTHOR: Moyer, R. Larry, PUBLISHER: Kregel Publications, Drawing upon over thirty-five years of experiencen evangelism, Larry moyer introduces readers to the exciting reality that belieevers can lean how to share the Gospel with others--clearly and confidently. If someone introduced you to the most rewarding thing in life, would you take it? of course and that's just what we have to offer to others. introducing Jesus Christ to someone is not only the most important thing you could do for them, but also the most personally rewarding thing you could do fo yourself. Even if you think evangelism isn't for you, this step-by-step resource shows you how to start and nurture an evangelistic life-style.

The Happiness Project One-Sentence Journal: A Five-Year

ISBN: , SKU: , AUTHOR: Rubin, Gretchen, PUBLISHER: Potter Style, 365 days. 5 years. moments captured. In her best-selling book "The Happiness Project," Gretchen Rubin discovers the pleasure of writing just one sentence every day. "The Happiness Project One-Sentence Journal "helps you to make a fascinating and revealing time capsule of the next five years of your life. Simply turn to today's date, reflect on the quote at the top of the page, and jot down just one sentence (perhaps about something good that happened that day). This daily ritual is highly do-able and provides a striking sense of accomplishment, and as the years go by you can see how your entries evolve.

Engaging Paulo Freire's Pedagogy of Possibility: From Blind

ISBN: , SKU: , AUTHOR: Rossatto, Cesar Augusto / Freire, Ana Maria Arajo / Rossatto, C., PUBLISHER: Rowman & Littlefield Publishers, Engaging Paulo Freire's Pedagogy of Possibility is a cross-cultural case study of how people experience schooling in relation to their sense of time and optimism. Cesar Augusto Rossatto examines how real-life situations and social structures influence people's construction of notions of possibilities. The findings of this study suggest that a curriculum based on Freirean critical pedagogy and time theories can be used to enhance time-consciousness values in contemporary social life. Visit our website for sample chapters

The Green Year: 365 Small Things You Can Do to Make a Big

ISBN: , SKU: , AUTHOR: Helmer, Jodi, PUBLISHER: Alpha Books, Go green one day at a time. Do something every day. Most of us want to do the right thing for the environment, but making the commitment to change our fast-paced, convenience-oriented lifestyles can be more than a little daunting. Whatas the answer? Take that giant commitment and cut it up into 365 little commitments that get met one day at a time. The Green Year does just that. More than a calendar, it offers simple, practical, affordable, and engaging activities that make going green a blessing rather than a burden. In addition to these easy green suggestions, readers will find in "The Green Year, /I>: a The awhya behind each activityawhat makes it good for the environment and the reader? a A quick ahow-toa for any activity that requires it a Room for readers to write in their own creative Alternatives a Helpful illustrations

The New Strategic Selling: The Unique Sales System Proven

ISBN: , SKU: , AUTHOR: Miller, Robert B. / Heiman, Stephen E. / Tuleja, Tad, PUBLISHER: Business Plus, The Book That Sparked A Selling Revolution In one book changed sales and marketing forever. Rejecting manipulative tactics and emphasizing "process," Strategic Selling presented the idea of selling as a joint venture and introduced the decade's most influential concept, Win-Win. The response to Win-Win was immediate and helped turn the small company that created Strategic Selling, Miller Heiman, into a global leader in sales development with the most prestigious client list in the industry. The New Strategic Selling This modern edition of the business classic confronts the rapidly evolving world of business-to-business sales with new real-world examples, new strategies for confronting competition, and a special section featuring the most commonly asked questions from the Miller Heiman workshops. Learn: * How to identify the four real decision makers in every corporate labyrinth * How to prevent sabotage by an internal deal-killer * How to make a senior executive eager to see you * How to avoid closing business that you'll later regret * How to manage a territory to provide steady, not "boom and bust," revenue * How to avoid the single most common error when dealing with the competition.

Writing about Your Life: A Journey Into the Past

ISBN: , SKU: , AUTHOR: Zinsser, William Knowlton, PUBLISHER: Marlowe & Company, In this inspiring new book, William Zinsser-author of the classic best-selling guide, On Writing Well-tells you how to write about the people and places in your life. His method is to take you on a memoir of his own, a journey full of surprises that roams across Africa, Asia and the South Seas, and describes such remembered pleasures as working for the legendary New York Herald Tribune, teaching at Yale, and appearing in a Woody Allen movie. Along the way he explains the technical decisions that went into telling these and other stories from his past. Written with high enjoyment, this unusual book gives you permission not only to write confidently about your life, but-by example-to make the bold choices that will free you to live your life as fully as possible.

Mission Based Marketing: How Your Not for Profit Can Succeed

ISBN: , SKU: , AUTHOR: Brinckerhoff, Peter C., PUBLISHER: John Wiley & Sons, A direct, practical guide that shows how you can lead your not-for-profit to success in a more competitive world. The book provides the knowledge and skills to build a market-driven organization that holds onto its core values, does more mission better, and successfully competes for funding, clients, referral sources, staff, and board members. Other titles in the Mission-Based Management(r) Series Mission-Based Management: Leading Your Not-for-Profit into the 21st Century Named "Best New Nonprofit Management Book" by the Nonprofit Management Association. The Association said, "The Nonprofit Management Association is pleased to spotlight the extraordinary work of Peter Brinckerhoff in his newest publication, Mission-Based Management: Leading Your Not-for-Profit Into the 21st Century." The book was cited by the Nonprofit Management Association as "a great overall manager's and board member's guide to non-profits— quite laudable in that it's eminently readable and downright enjoyable." Financial Empowerment: More Money for More Mission Named "Best New Nonprofit Management Book" by the Nonprofit Management Association. This second volume of the widely-respected Mission-Based Management(r) Series outlines a not-for-profit organization's plan for financial success. It highlights the eight characteristics of financial empowerment, and provides the skills and concepts that a nonprofit organization and its managers will need to survive, including estimating cash needs, treating funders like valued customers, developing money-making businesses, determining the financial options that are available, and implementing an empowered budget process. Competition now threatens manynot-for-profits. Those organizations that become market-driven and develop marketing skills will survive— and will do more mission better. Peter Brinckerhoff has worked with not-for-profits that are strong mission-based marketing organizations. He has seen what works and the leadership skills needed for success in a world where marketing matters. Peter has also worked with organizations that are struggling to make the transition to a competitive environment. From his experiences comes this sharply focused, practical guide to becoming a market-driven organization that will achieve its mission in a competitive world. Peter gives not-for-profit leaders the wisdom, experience, the successful strategies, and the needed skills. He also reveals the mistakes he has seen. Peter outlines the characteristics of a successful market-driven not-for-profit. You will learn how to become a market-driven organization and how to motivate board and staff to make the needed changes. Peter shows how to respond to your markets while holding on to your core values. He outlines the three core customer service rules and shows how to turn your customers into your best referral sources. When you have finished this book, you will Acquista Ora

The Liar in Your Life: The Way to Truthful Relationships

ISBN: , SKU: , AUTHOR: Feldman, Robert, PUBLISHER: Twelve, In "The Liar in Your Life, " psychology professor Robert Feldman, one of the world's leading authorities on deception, draws on his immense body of knowledge to give fresh insights into how and why we lie, how our culture has become increasingly tolerant of deception, the cost it exacts on us, and what to do about it. His work is at once surprising and sobering, full of corrections for common myths and explanations of pervasive oversimplifications. Feldman examines marital infidelity, little white lies, career-driven resum lies, and how we teach children to lie. Along the way, he reveals-despite our beliefs to the contrary- how it is nearly impossible to spot a liar (studies have shown no relationship between nervousness, lack of eye contact, or a trembling voice, and acts of deception). He also provides startling evidence of just how integral lying is to our culture; indeed, his research shows that two people, meeting for the first time, will lie to each other an average of three times in the first ten minutes of a conversation. Feldman uses this discussion of deception to explore ways we can cope with infidelity, betrayal, and mistrust, in our friends and family. He also describes the lies we tell ourselves: Sometimes, the liar in your life is the person you see in the mirror. With incisive clarity and wry wit, Feldman has written a truthful book for anyone who whose life has been touched by deception.

The Wisdom of Your Face: Change Your Life with Chinese Face

ISBN: , SKU: , AUTHOR: Haner, Jean, PUBLISHER: Hay House, What if you could tell, just by looking at others, how they tend to think, feel, and behave? What if your partner's face revealed the best way to resolve any conflicts between you? And what if you could discover in your own face the wisdom that you need in order to be the best "you" you can be? Based on the same ancient foundation as acupuncture and Chinese medicine, face reading has been in the "research and development" phase for over years. When translated to make it meaningful for our Western lives, it's a powerful source of wisdom that we can all access. Chinese face reading shows you how to live your life in alignment with your own natural flow, find the life path that gives you joy, attract relationships that nurture you, and most of all, enable you to feel compassion for yourself and others. This book will forever change how you see yourself... and all the people in your life

Life in Year One: What the World Was Like in First-Century

ISBN: , SKU: , AUTHOR: Korb, Scott, PUBLISHER: Riverhead Books, For anyone who's ever pondered what everyday life was like during the time of Jesus comes a lively and illuminating portrait of the nearly unknown world of daily life in first-century Palestine. What was it like to live during the time of Jesus? Where did people live? Who did they marry? And what was family life like? How did people survive? These are just some of the questions that Scott Korb answers in this engaging new book, which explores what everyday life entailed two thousand years ago in first-century Palestine, that tumultuous era when the Roman Empire was at its zenith and a new religion-Christianity-was born. Culling information from primary sources, scholarly research, and his own travels and observations, Korb explores the nitty-gritty of real life back then-from how people fed, housed, and groomed themselves to how they kept themselves healthy. He guides the contemporary reader through the maze of customs and traditions that dictated life under the numerous groups, tribes, and peoples in the eastern Mediterranean that Rome governed two thousand years ago, and he illuminates the intriguing details of marriage, family life, health, and a host of other aspects of first-century life. The result is a book for everyone, from the armchair traveler to the amateur historian. With surprising revelations about politics and medicine, crime and personal hygiene, this book is smart and accessible popular history at its very best.

Recession-Proof Your Life

ISBN: , SKU: , AUTHOR: Johnson, Lynelle, PUBLISHER: Wrightbooks, If you had the chance to recession-proof your life -- everything from your finances and career to your relationships -- wouldn't you take it? "Recession-Proof Your Life" will help you plan for those inevitable downturns, and give you the knowledge that you need to get through them. Packed with tips and real-life examples, this comprehensive 'how-to' guide offers practical measures you can take to prepare your career, finances, investments, relationships and business for a recession -- and to capitalise on the recovery. Inside you'll discover how to: bulletproof your job manage your career deal with stress at work and in your relationships prosper financially keep your business afloat. This inspiring book is essential reading for anyone seeking to survive -- and thrive in -- tough times. Acquista Ora

Life Class

ISBN: , SKU: , AUTHOR: Barker, Pat, PUBLISHER: Hamish Hamilton, In this superb new novel, Pat Barker returns to her most renowned subject: the devastation and psychic damage wrought by WWI on all levels of British society. In the spring of , a group of young students gather in an art studio for a life-drawing class. Paul Tarrant and Elinor Brooke are two components of a love triangle, and at the outset of the war, they turn to each other. After volunteering for the Red Cross, Paul must confront the fact that life, love, and art will never be the same for him. Pat Barker is unrivaled in her ability to convey simple, moving human truths. Her skill in relaying the harrowing experience of modern warfare is matched by the depth of insight she brings to the experience of love and the morality of art in a time of war. LIFE CLASS is one of her genuine masterpieces. Acquista Ora

Human Body II

ISBN: , SKU: , AUTHOR: Levy, Michael / Rafferty, John / Hosch, William L., PUBLISHER: Encyclopaedia Britannica, The Human Body II, is one book in the Britannica Illustrated Science Library Series that is correlated to the science curriculum in grades 5-8. The Britannica Illustrated Science Library is a visually compelling series that covers earth science, life science, and physical science in 16 titles. Created for ages 10 and up, each title provides an overview on a subject and thoroughly explains it through detailed and powerful graphics-more than per volume-that turn complex subjects into information that students can grasp. Each title contains a glossary with full definitions for vocabulary help and an index.

Power Communications: Positioning Yourself for High

ISBN: , SKU: , AUTHOR: Wiener, Valerie / Amin, Samir, PUBLISHER: New York University Press, How can you make the media work for you? How can you master interviews so that your points are the ones an audience remembers? How can you give presentations that do not just convey information but also promote you as a leader? How can you develop listening habits that will substantially enhance the entire communication process? What are the challenges and opportunities of public personhood inside and outside the workplace? "Power Communications: Positioning Yourself for High Visibility" teaches people-from corporate CEOs to civic leaders to designated spokespersons-how to enhance their positioning and maximize their success. Chapter by chapter, the reader learns how to master public visibility in the workplace, the professional arena, and the community. The reader gleans ways to create proper perceptions in the minds of the public and the media. The book also details how high-profile people can lead others by mastering the total power communications process--effective presentation of message, constructive listening, and executive or community action. In addition to learning how to create and maintain positive public personhood, the reader also learns specific methods and channels for dispersing important messages. This book focuses on proactive techniques that address the full spectrum of needs and issues that go into establishing and sustaining a public identity. "Power Communications" is an irreplaceable resource for corporate executives, top and middle management, elected officials, heads of organizations, governmental representatives, official spokespersons, and public relations and marketing professionals. To many people, communicating itself creates a daunting challenge. "Power Communications" helps its readers turn challenges into exciting opportunities.

Birds of a Feather

ISBN: , SKU: , AUTHOR: Calhoun, Jackie, PUBLISHER: Naiad Pr, Joan McKenzie is beginning to question her life's choices. Living alone and juggling two jobs to pay her mortgage aren't what she would have planned for herself. And that's exactly the problem. Because she never took charge of her life, her life took charge of her. Rather than finishing her education, she put all her energy into training dogs and showing horses. After she was dumped by the woman for whom she left her marriage, Joan just couldn't get into the dating scene. At times, she thought, the only things that kept her going were her dog, her love of the outdoors, and her long term relationship with her best friend, Diane. But just when she least expects it, not one, but two exciting new women walk into her life...and a dramatic change in Diane's situation will soon give Joan a chance for a brand new start.

Practical Time Management: How to Get More Things Done in

ISBN: , SKU: , AUTHOR: McRae, Bradley C., PUBLISHER: Self-Counsel Press, Offering sound advice for anyone who needs to develop practical time management skills, this handy book is designed to help any busy person, from any walk of life, use his or her time more effectively. Not only does it explain how to get more things done, it shows you how your self-esteem will improve in doing so. More important, emphasis is placed on maintenance so you remain in control. Whether you want to Find extra time to spend with your family or to read the latest bestseller, this book will give you the guidance you need -- without taking up a Jot of your time Exercises and worksheets are provided so you can immediately apply the new techniques to your everyday life.

Viable Values: A Study of Life as the Root and Reward of

ISBN: , SKU: , AUTHOR: Smith, Tara, PUBLISHER: Rowman & Littlefield Publishers, Viable Values examines the most basic foundations of value and morality, demonstrating the shortcomings of major traditional views and proposing that morality is grounded in the objective requirements of human life. Smith argues that morality depends on a proper understanding of the concept of values, and that values depend on the alternative of life or death. She proposes that human beings need to be moral in order to live, explaining how life is the standard of morality, how flourishing is the proper end and reward of living morally, and how an intelligent egoism is the path to flourishing.

A Message to the Overcomer

ISBN: , SKU: , AUTHOR: Dozier, Rosita, PUBLISHER: Xulon Press, A Message to the Overcomer is a collection of messages originally written for a weekly e-mail ministry. The intent of each message is to encourage Christians to experience a deeper life in Christ. Each message offers a practical approach to overcoming lifes issues. The book has six categories and they include principles to live by, Christian living, old and new, salvation and exhortation. The first category is the introduction and it gives the reader a scriptural reference for the overcoming message. The purpose of the book is to share with the body of Christ the practical application of Gods word. As they apply the word in their lives they will begin experiencing the overcoming life. My desire is to see Gods people grow in grace and in the knowledge of the Lord Jesus Christ. I pray God will open up the eyes of your understanding as you enter into the world of the overcomer. Rosita Doziers life changed August when she gave her life to Christ. That event set her life on a path of studying and learning all that she could about God and his son the Lord Jesus Christ. The first six years were set aside for intensive spiritual training, which included learning how to pray, how to study the scripture, outreach, teaching and full time ministry. The overall focus of the training was to overcome the world, the flesh and the devil. Thus living the overcoming life is more than a concept to Rosita, it is a way of life. Teaching women is her top priority, and she has conducted bible studies for over twenty years. Shes written articles for church newsletters, helped pastors put oral messages into print and edited several books. She writes often and looks forward to writing many more books tothe glory of God.

Journey: From Political Activism to the Work

ISBN: , SKU: , AUTHOR: Rose, Janet, PUBLISHER: Hohm Press, Having worked as a newspaper reporter, a manager of a food cooperative, a coordinator of a rural health service and a Vista volunteer, Janet Rose thought her next step was to build her practice as a psychotherapist in a large southeastern city. In the summer of , however, almost overnight, her life took a radical turn. Following inner mystical guidance, she turned west, to the mountains of Colorado, to find God more deeply. In her quest for genuine wisdom, compassion and service, she left behind the vestiges of her previous life to pursue a path of renunciation and to apprentice herself to a spiritual teacher. How she made that choice, what that commitment entailed and how it changed every aspect of her life is what this book is about. Despite the long-standing tradition of the monastic life in many religions, and the relationship of master and disciple, the media today paint a negative, one-sided view of any situation that smacks of "cult" or "guru". Rather than hiding from the controversy, Janet Rose encounters it head-on and presents a real-life view of work with a teacher and participation in a spiritual community. This clearly written and deeply personal book presents an alternative to the status quo of security, success and power.

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