customer inspired quality looking backward through the

Customer Service Executive (German speaking)

Lottoland give 8 million customers worldwide the chance to win astronomical record payouts by betting on the world’s biggest and most exciting lotteries. We’re a proud disrupter that offers jackpots into the hundreds the millions, reinventing the dream of becoming an instant multi-millionaire every day. We are one of the most innovative companies in the world and we’re confident that our newest products are set to revolutionise gaming.... but we can’t do it alone. Do you have a skill or talent to share with us? Location:  Gibraltar Contract type:  Full time Our Customer Service department is looking for a  Customer Service Executive (German market)  that will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Provide the highest level of support to our customers via phone, email and chat on a range of issues; such as jackpot enquiries, helping with deposits, cashing out of funds, ‘how to play’ information etc; To maximise customer retention through promotion of various products, activities, bonus offers etc; Communicating and cooperating with other departments as required; Taking an active interest in driving process and quality improvements across the department; Fulfilment of other tasks specific to your language community as required; To maximise revenue opportunities by offering relevant deposit methods; Testing of new games, products and software as required. The Person: Internet experience and awareness Native level of German with other language skills beneficial. Excellent proven Customer service experience Extremely customer focused Excellent written and oral communication skills Confident oral communicator Strong team player Patience and diplomacy High level of trust Good interpersonal skills Reasoning and analytical ability Reports directly to the Head of Customer Service Knowledge and experience of the gambling industry an advantage PLEASE NOTE THAT THE SUCCESSFUL INDIVIDUAL WILL HAVE TO BE FLEXIBLE TO COVER EVENINGS AND/OR WEEKENDS ON A ROTATION BASIS. Gibraltar – a home in the sun. A subtropical Mediterranean climate, eclectic cultural influences, breathtaking landscapes, and beautiful beaches make Gibraltar the perfect European holiday getaway – so  imagine how special it is to live here! Furthermore, since Gibraltar wages buy an almost luxury standard of living in the south of Spain, many people who work here actually commute from one of the nearby towns on the Costa del Sol. It’s an exquisite part of the world, filled with luscious coastline, amazing surfing spots, delicious food and unique Andalusian customs, traditions and cultural heritage. Every day is an adventure and you’ll be joining tonnes of other German expats who have made the leap for this unique lifestyle opportunity. Lottoland Benefits: Competitive salary  Quarterly bonus based on quality and performance 25 days holiday and 12 days Gibraltar bank holidays International premium healthcare Subsidised gym membership within a variety of locations in Gibraltar Continuous learning/development opportunities and progressive career paths. Tailored relocation packages to meet your needs to support your transition Cultural Fit: Lottoland is a dynamic, creative and technologically advanced organisation. Passion for innovation is a strength that is valued in Lottoland employees. Managers need to inspire and develop their teams to get the most out of them. Putting customers first is key to Lottoland’s success as is collaboration across the business. Employees are empowered to do their best but held accountable for their actions. Grit and determination is a prerequisite for all Lottolanders. Honesty, integrity and trust are a given. Lottoland could be just the place for you. We like it here and we’re sure you will too!  Our corporate website has lots more information - check it out!   www.lottolandcorporate.com

Spandau ballet through the barricades

33 Giri - LP SPANDAU BALLET THROUGH THE BARRICADES LP in Perfette condizioni. Copertina con pochissimi segni d'usura. Ascoltato poche volte, quasi nuovo. Label:CBS ?- CBS Series:Nice Price - Format:Vinyl, LP, Album, Reissue Country:Europe Genre:Rock, Pop Style:Pop Rock, Synth-pop A1 Barricades - Introduction 1:16 A2 Cross The Line 4:09 A3 Man In Chains 5:35 A4 How Many Lies? 5:20 A5 Virgin 4:21 B1 Fight For Ourselves 4:20 B2 Swept 4:50 B3 Snakes And Lovers 4:30 B4 Through The Barricades 5:55

Selecting Educational Equipment and Materials for School and

ISBN: , SKU: , AUTHOR: -, PUBLISHER: Assn for Childhood Education Intl, In its fourth revision, this publication considers budget constraints, increased child care demands, the "back to basics" movement in education, mainstreaming, multicultural education, and high technology when identifying criteria for selection and use of quality materials to meet the growing/learning needs of children. Focuses on materials for infants through adolescents.

Patton's Ghost Corps: Cracking the Siegfried Line

ISBN: , SKU: , AUTHOR: Prefer, Nathan / Prefer, Lathan N., PUBLISHER: Presidio Press, In December, , General George Patton turned Third Army north to attack the German penetration through the Ardennes in the Battle of the Bulge. Left behind was a single corps, XX Corps, the "Ghost Corps." Its daunting mission: defend the entire front from which Third Army had hastily withdrawn and then attack to break through the strongly prepared German positions along the Siegfried Line. Through indefatigable research in primary, sources, author Prefer takes the reader down to squad level and many times to individual riflemen. Their heroic acts, recounted here in exciting detail, led to American victory over the defending German forces who often outnumbered and outgunned the GIs of XX Corps. Patton's Ghost Corps truly is a story of heroism and elan.

The Rhine

ISBN: , SKU: , AUTHOR: Lucent Books / Eboch, Chris / Kallen, Stuart A., PUBLISHER: Lucent Books, Fifty million people live along the Rhine River as it flows through Switzerland, Austria, France, Germany, the Netherlands and other nations. "The Rhine" examines the history, economic importance, and ecology of the river, one of the most important waterways in the world.

Il leone, la strega e l'armadio

Clive Staples Lewis Four English school children enter the magic land of Narnia through the back of a wardrobe and assist Aslan, the golden lion, in defeating the White Witch who has cursed the land with eternal winter.

Down by the River Where the Dead Men Go

ISBN: , SKU: , AUTHOR: Pelecanos, George P., PUBLISHER: Serpent's Tail, These adventures of PI cum bartender cum advertising director Nick Stefanos takes the reader through the fast life, the roughest parts of town, and the sewers of love, intrigue, and theft.

Beyond the Ivory Tower: The University in the New Millennium

ISBN: , SKU: , AUTHOR: Hoey-Heffron, Angela / Heffron, James, PUBLISHER: Mercier Press, The new millennium is a unique occasion for individuals and organisations to examine their existing role in society, to take stock and to make projections for the future. This is particularly true of educational institutions, all of which have large numbers of young people looking forward with anticipation and exhilaration to a new world of expanded opportunity and a seemingly unending fount of new knowledge. Foremost in this quest is the university, where new research in the sciences, medicine and the humanities is proceeding at a pace never before thought possible. The rate of acquisition of new information and knowledge poses new challenges for the traditional university. This book examines many crucial questions, looking at the role of a modern university in the new millennium and the question of academic freedom and university autonomy.

Brief History of Sherlock Holmes

ISBN: , SKU: , AUTHOR: Cawthorne, Nigel, PUBLISHER: Robinson Publishing, Created by Sir Arthur Conan Doyle in , Sherlock Holmes appears in four novels and fifty-six short stories. Although Holmes was not the first literary detective, he continues to have a perennial allure as the ultimate sleuth. As Holmes is being re-introduced to a new audience through TV and film, Cawthorne introduces the general reader to Holmes and his creator Arthur Conan Doyle. He gives a full biography of author as well as his creation, including his resurrection following his unlikely death at the hands of arch enemy, Moriarty. Cawthorne also surveys the world of Holmes, looking at Victorian crime, the real characters behind Dr Watson and Inspector Lestrade, as well as the world on the doorstep of 22b Baker Street.

Kaleidoscope Century

ISBN: , SKU: , AUTHOR: Barnes, John, PUBLISHER: Tor Books, Joshua Ali Quare wakes in at the age of 140 in a strong youthful body with no memory of his past, to find he is at the center of a vast and deadly conspiracy. The only clues to his identity are the records he has left--messages from the man he once was... As Quare journeys through his past, he discovers he has been a key figure in the history of a turbulent, violent century--soldier, criminal, assassin, spy. A century filled with killing plagues and warring cults, ruthless corporations and dying nations. A century where treachery is often the only way to survive. Now someone is looking for him. Someone from his past. And Quare must learn the terrifying secret of his history before it unleashed devastating consequences for the future of the human race.

O'Neill Insulated Jacket

A key player in the O'Neill snow performance line-up, the Direction Jacket comes in a bold, ikat-inspired print. Fully teched out with 10K/10K waterproofing/breathability, this snow jacket will get you noticed on the slopes for all the right reasons.

Trilocale Corte Maggiore, Venezia

Dorsoduro, in the heart of Venice, at the lovely Corte Maggiore, charming apartment, build in the 17th century and aesthetically reconstructed in . With “ingress libero”, Venice marble, wooden truss ceiling, installed equipment, top quality. The apartment has 3,5 rooms and consists of an “ingress libero”, living-room, 2 bedrooms, 2 bathrooms, great kitchen and “guadaropa”. Next taxi stand “Punto Franco” is 200 m away, next vaporetto station is “San Basilio” and you will reach the train station and Trochetto within 15 minutes on foot. We are looking forward to get in contact and we will give our best to fulfil your expectations. Tipo di bene: Appartamento Superficie: 103 m²

Please Stop Laughing at Me...: One Woman's Inspirational

ISBN: , SKU: , AUTHOR: Blanco, Jodee, PUBLISHER: Adams Media Corporation, While other kids were daydreaming about dances, first kisses, and college, Jodee Blanco was just trying to figure out how to get from homeroom to study hall without being taunted or spit upon as she walked through the halls. This powerful, unforgettable memoir chronicles how one child was shunned -- and sometimes physically abused -- by her classmates from elementary school through high school. It is an unflinching look at what it means to be the outcast, how even the most loving parents can get it all wrong, why schools are often unable to prevent disaster, and how bullying has been misunderstood and mishandled by the mental health community. You will be shocked, moved, and ultimately inspired by this harrowing tale of survival against insurmountable odds. This vivid story will open your eyes to the harsh realities and long-term consequences of bullying -- and how all of us can make a difference in the lives of teens today.

The Touch: The Contemporary Story of a Life Changed

ISBN: , SKU: , AUTHOR: Hickman, Patricia, PUBLISHER: Tyndale House Publishers, While her father desperately searches for her, a troubled young wife and mother searches for the safety and spiritual transformation that can only be found in the healing touch of Christ. A modern-day parable inspired by the Ron DiCianni painting.

Harry Potter Magical Creatures Statue Troll 13 cm

The Noble Collection are proud to announce a new range of Magical Creatures inspired by the Harry Potter Movies. The mountain troll that roamed the dungeons and corridors of Hogwarts School, and was later apprehended in a girls, bathroom.

A Fine-Looking Lot of Ball-Tossers: The Remarkable Akrons of

ISBN: , SKU: , AUTHOR: McBane, Richard, PUBLISHER: McFarland & Company, The Akron club's accumulation of talented ballplayers and its success against the best opposition of the time set it apart from the general development of 19th century baseball. Like many of the independent baseball teams that proliferated in the s and s, it was formed as a joint stock company by prominent citizens and businessmen. Its talent led it to be raided out of existence. Of the 20 men who played with the Akrons during played major league ball in subsequent seasons. Most prominent were Hall of Famer Bid McPhee and Tony Mullane. This work traces the development and play of the team from its formation in through its great season and on. Biographical profiles of the players, with personal and professional details, are interspersed throughout. Appendices include the calendar of scores and 40 box scores (and compiled statistics) for the season, as well as the box score of the Akrons? victory over the Chicagos of Cap Anson in .

The Very Hungry Caterpillar

ISBN: , SKU: , AUTHOR: Carle, Eric / Leiggi, PUBLISHER: Philomel Books, Carle's classic tale of a voracious caterpillar who eats his way through the days of the week and then changes into a eautiful butterfly has been reissued in a sumptuous twenty-fifth anniversary edition with a shiny, silver-coated cover and wonderfully thick, durably pages. "--The Horn Book" "The very hungry caterpillar literally eats his way through the pages of the book--and right into your child's heart..." --"Mother's Manual" "Gorgeously illustrated, brilliantly innovative..." --"The New York Times Book Review" Watch a Video

Microsoft Visual Basic Express Programming for the

ISBN: , SKU: , AUTHOR: Ford, Jerry Lee, JR., PUBLISHER: Course Technology, Want to learn to program in Windows but donat know where to start? Look no further This book is designed to teach you how to develop Windows applications using Microsoft Visual Basic Express. To help make learning fun and interesting, you will learn how to program through the development of computer games, and you will develop a new game that reinforces a newly learned concept in each chapter. Itas the easiest way to learn By the time you have finished the book, not only will you have access to a collection of working sample scripts, you also will have laid a foundation upon which you can begin to tackle real-world challenges and new languages. Whether you are an experienced programmer looking for a jumpstart on learning Visual Basic Express, or a first-timer looking for a friendly programming language and a book that will help you to begin your programming career, you will be happy with what this book has in store for you

Moominsummer Madness

ISBN: , SKU: , AUTHOR: Jansson, Tove / Warburton, Thomas, PUBLISHER: Farrar Straus Giroux, A huge wave has crashed through the valley, flooding the Moomins out of their home With their usual resilience, the Moomins and their friends move into the first house that comes bobbing along. It's strange-looking, like a big cave with curtains hanging on either side. And when the house bumps into dry land and Moomintroll and the Snork Maiden decide to spend the night on shore--then the adventure really begins. Moomintroll and the Snork Maiden get lost, and Moominpappa decides to write a play which they will perform in the house, in the hope that Moomintroll will hear about it and find his way home. "Moominsummer Madness," the fourth in Tove Jansson's classic series of books about Moominvalley, is enchanting and full of exciting adventures and surprises, some of them odd even by Moomin standards

Guarding the Witness (Love Inspired Suspense (Large Print))

ISBN: , SKU: , AUTHOR: Daley, Margaret, PUBLISHER: Love Inspired, RUNNING OUT OF TIME... After two months of protective custody, bodyguard Arianna Jackson is days away from testifying at a murder trial when the unthinkable happens. Her Alaska safe house is attacked, and Arianna is forced to go on the run with U.S. Marshal Brody Callahan. Arianna is used to issuing orders, not taking them, but now, out in the wild, with a bounty on her head and a killer on her heels, she has only one hope of making it to testify-the handsome protector at her side. Guardians, Inc.: Born to protect, bound to fall in love

Whig Loyalism: An aspect of political ideology in the

ISBN: , SKU: , AUTHOR: William Benton, PUBLISHER: Associated University Presses, Re-examines the causes of the American Revolution, looking at those men in leadership positions who actively supported the pre-revolutionary movement, but who after changed their minds, and opposed the Revolution to such an extent that they became Loyalists.

Degress of Nakedness

ISBN: , SKU: , AUTHOR: Moore, Lisa, PUBLISHER: Mercury Press, The stories of Lisa Moore are bright, tangible, and emotionally engaging. Fire moves through urban St. John's like a human emotion, or the human emotions of her stories move like fire through St. John's. This is writing that is alive with images and darkness and light, with the hard delicate core of the human psyche.

Sangre y Oro

ISBN: , SKU: , AUTHOR: Rice, Anne / Batlles Winn, Camila, PUBLISHER: Ediciones B, Through the eyes of Marius, once a proud Senator in Imperial Rome, this sweeping historical fantasy watches the fall of pagan Rome to the Emperor Constantine, the horrific sack of the Eternal City at the hands of the Visigoths, the vile aftermath of the Black Death, and the restorative beauty of the Renaissance. But it is in the present day, deep in the jungle, that Marius will meet his fate seeking justice from the oldest vampires in the world.

Improving the Quality of Cancer Clinical Trials: Workshop

ISBN: , SKU: , AUTHOR: Patlak, Margie / Nass, Sharyl, PUBLISHER: National Academies Press, Scientists and clinicians seek a new paradigm that could improve the efficiency, cost-effectiveness, and overall success rate of cancer clinical trials, while maintaining the highest standards of quality. To explore innovative paradigms for cancer clinical trials and other ways to improve their quality, the National Cancer Policy Forum held a workshop, Improving the Quality of Cancer Clinical Trials, in Washington, DC. The main goals of the workshop were to examine new approaches to clinical trial design and execution that would: (1) better inform decisions and plans of those responsible for developing new cancer therapies (2) more rapidly move new diagnostic tests and treatments toward regulatory approval and use in the clinic (3) be less costly than current trials The resulting workshop summary will serve as input to the deliberations of an Institute of Medicine committee that will develop consensus-based recommendations for moving the field of cancer clinical trials forward.

Harry Potter Magical Creatures Statue Hungarian Horntail 19

The Noble Collection are proud to announce a new range of Magical Creatures inspired by the Harry Potter series. Each measures approximately 10.5 width by 18.5 cms height in their display case. The creatures and the dioramas can be removed from the display case. The Hungarian Horntail is known to be the most aggressive of the dragon breeds and was faced by Harry as the First Task of the Triwizard tournament.

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