The Spirit to Serve
ISBN: , SKU: , AUTHOR: Marriott, J. W., Jr. / Brown, Kathi Ann, PUBLISHER: HarperCollins Publishers, Since taking over ong>theong> business ong>fromong> his faong>theong>r in , J. w. Marriott has moved ong>fromong> triumph to triumph, building an international chain that includes more than hotels, and making Marriott one of ong>theong> most recognized names in ong>theong> hospitality industry. Now, for ong>theong> first time ever, Marriott explains ong>theong> unique management philosophy that brought him this enormous success. Written in an informal first-person narrative that's both engaging and easy to read, ong>Theong> Spirit to Serve distills his years of hard-earned wisdom and experience ong>intoong> a practical blueprint that anyone wishing to emulate his achievements can follow. It includes ong>tipsong> on how to motivate employees, nurture in-house talent, and cultivate customer loyalty, as well as invaluable advice on handling growing pains, understanding ong>theong> big picture, and knowing when to take risks. Packed with numerous real-life examples that illustrate his principles, ong>Theong> Spirit to Serve is vital reading for all CEOs, middle managers, and department supervisors.