active technologies for network and service management 10th

Service Quality: Research Perspectives

ISBN: , SKU: , AUTHOR: White, Susan S. / Schneider, Benjamin, PUBLISHER: Sage Publications (CA), "This book is not a 'one-minute' guide for managers in search of alleged quick-fixes of service quality. Instead, it is thirty years of accumulated theory and research that can help serious students understand and analyze this complex phenomenon. The book succeeds in embedding the often overlooked customer within organization studies, using the interdisciplinary approach that scholars preach but seldom practice, and closing with an agenda for future research that others might even find worth pursuing." --Dr. David E. Bowen, Professor of Management and Dean of Faculty and Programs, Thunderbird"Schneider and White promise to deliver insight into the intriguing intricacies of providing excellent services. They deliver sagacity, the intelligent application of knowledge. They do this by being eclectic, disciplined, and thoughtful... Facts about service - what it is, how it happens, what is required to make it better - thankfully dominate this book, supported by good thinking and good methods. No one interested in service quality should miss this book. There is no other book like it." --Rick Guzzo, Ph.D., Mercer Human Resource Consulting"The coverage is excellent. Among other things, it does a nice job of providing a rationale for why researchers and managers need to understand the perspectives of their customers." --Susan E. Jackson, Ph.D., Rutgers UniversityThe last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. Scholars and researchers in a number of disciplines, including marketing, human resources I/O psychology, sociology, and consumer behavior, have all made substantial contributions to understanding what service is, howservice and service delivery quality are experienced by customers, and the role of employees and their organizations in service delivery. Service Quality: Research Perspectives presents a comprehensive overview and analysis of the field and its research, including its growth, emerging trends, and debates. Authors Benjamin Schneider and Susan S. White cover the diverse conceptual and empirical approaches that characterize thinking and research on service quality, especially service delivery. It introduces the concept of service and the important ways service production can differ from goods production. It also presents a history of the concept of product quality and the emergence of concern for service quality. Key Features Summarizes conceptual and empirical research from the marketing perspective on the measurement of service quality and customer satisfaction Deals with concepts and approaches to service characteristic of operations management, especially the role of customer variability in service production Introduces research promoting the linkage of service climate experienced by employees to the service quality experienced by customers Presents several HR/OB approaches to organizational design and useful frameworks for integrating ide

Programming Components with Microsoft Visual Basic 6.0 [With

ISBN: , SKU: , AUTHOR: Eddon, Guy / Eddon, Henry, PUBLISHER: Microsoft Press, In "Programming Components with Microsoft Visual Basic 6.0", authors Guy and Henry Eddon take the component orientation of their popular book, ACTIVE VISUAL BASIC; update the content for Microsoft Visual Basic 6.0, Windows 98, Microsoft Internet Explorer 4, and the evolutions in COM; and present it to the growing audience for COM and enterprise titles. "Programming Components with Microsoft Visual Basic 6.0" covers: ActiveX Controls and Documents COM Components Visual Basic 6.0 support for COM programming Scalability and Microsoft Transaction Server Universal Data Access Active Server Pages and IIS. Enterprise developers and experienced Visual Basic programmers will find "Programming Components with Microsoft Visual Basic 6.0 to be a valuable Languages/Visual Basic resource.

Creative Management

ISBN: , SKU: , AUTHOR: Goodman, Malcolm, PUBLISHER: Prentice Hall PTR, KEY BENEFIT"This innovative volume in creative management is carefully structured to take the student from familiar territory, traditional and historical management responses to external stimuli, through to less familiar territory i.e. creative management responses, required during turbulent times of change and to maintain competitive advantage. Uses a wide variety of exercises to encourage the practice of creative thinking and action. Concentrates on the application and harnessing of creativity in an organization. MBA students and undergraduate students in departments of management, engineering, computer science, etc. Those taking courses in creative management. Will also appeal to general managers working in a changing environment.

LEGO? Star Wars? Battle Packs Episode IV: Tatooine?

Repair droids on planet Tatooine with the Tatooine Battle Pack. Load the droid onto the service vehicle and use the tools to fix it. But watch out for the Tusken Raider! Fire the stud shooters before it gets too close and send it running for cover!- Includes 3 minifigures: 2 Jawas and a Tusken Raider, plus an astromech droid.- Features a service vehicle with 2 stud shooters and an articulated crane to pick up the included astromech droid.- Weapons include 2 stud blasters for the Jawas and the Tusken Raider,s gaffi stick.- Recreate your own desert-planet scenes from Star Wars: A New Hope.- This LEGO Star Wars toy is suitable for ages 6-12.- Service vehicle measures over 2 (7cm) high, 3 (9cm) long and 2 (7cm) wide.Ages: 6-12Pieces: 97

APC UPS Network Management Card 100Mbit/s networki - NUOVO -

Prodotto Nuovo - Fatturabile - - - APC UPS Network Management Card 100Mbit/s networking card - networking cards (Wired, PC Card, 100 Mbit/s)

Conducting Sales Meetings: Selling and Marketing Management

ISBN: , SKU: , AUTHOR: Lapp, Charles L. / Dauner, Jack R., PUBLISHER: Literary Licensing, LLC, A Comprehensive Guide For Solving Sales And Marketing Problems.

How to Form a Nonprofit Corporation [With CDROM]

ISBN: , SKU: , AUTHOR: Mancuso, Anthony, PUBLISHER: NOLO, The definitive guide for arts groups, educators, social service agencies, environmentalists and anyone who wants to start a nonprofit organization, this book shows step by step how to form and operate a tax-exempt corporation in all 50 states. It includes complete instructions for obtaining federal 501 (c)(3) tax exemption and for qualifying for public charity status with the IRS. The fourth edition has been revised to include the most up-to-date tax and legal information, and it includes all the forms for Articles, Bylaws and Minutes, both as tear-outs and on disk.

EMT-Paramedic (P) Pretest Self Assessment and Review

ISBN: , SKU: , AUTHOR: Westfal, Richard E. J. / Filangeri, John / Santa-Maria, Gregory, PUBLISHER: McGraw-Hill Medical Publishing, Effectively tests knowledge of the recently introduced and extensively revised paramedics curriculum. Meets the new and more rigorous standards of paramedic certification, now emphasizing basic science and pathophysiology. Features 500 multiple-choice questions accompanied by explanations and rationales for the correct answers. Covers the roles and responsibilities of paramedics, airway management and ventilation, medical considerations for all body systems, patient assessment, trauma, and special considerations such as neonatology, geriatrics, and abuse. Acquista Ora

Ten Thousand Eyes: The Amazing Story of the Spy Network That

ISBN: , SKU: , AUTHOR: Collier, Richard, PUBLISHER: Lyons Press, When France fell to the Germans in , a slight, scholarly twenty-eight-year-old captain of engineers and professor escaped to England, and with General Charles De Gaulle and Andre Dewavrin, he organized an intelligence service with one goal -- to secure a blueprint for Germany's Atlantic Wall and place it in the hand of the Allies. What follows is a remarkable story of a clandestine spy network comprised of sailors, farmers, painters, housewives, and children all unified in one purpose -- the fall of the Third Reich. Richard Collier tells the story of how ordinary men and women from all walks of life risked torture and death in German-occupied Normandy to furnish the Allied forces with detailed information of the German coastal defenses, knowledge essential for D-Day success. Working from material both published and unpublished, Collier has created an authentic record of one of the most remarkable episodes of World War II, a human story of a group of ordinary people whose faith paved the way for Eisenhower's great sweep on D-Day.

Making Projects Critical

ISBN: , SKU: , AUTHOR: Hodgson, Damian / Cicmil, Svetlana, PhD, PUBLISHER: Palgrave MacMillan, This is an edited collection contributed by a range of international scholars linking the area of project management with critical management perspectives. Recent debates have suggested that the problems inherent in project management in practice (cost overruns, delays etc.) reside in the prescriptive, functionalist, and quantitative tradition inherited by project management from the narrow perspective of operations management. "Making Projects Critical" widens the scope of project management by considering project management within a wider organizational and societal context.

Medical Management of Diabetes Mellitus

ISBN: , SKU: , AUTHOR: Clark, Nathaniel G. / Cefalu, William T. / Leahy, Jack L., PUBLISHER: Informa Healthcare, This book is a how-to manual for practicing physicians and health care providers, nurse educators, nutritionists, and physicians in training in the management of persons with diabetes mellitus. Experts with strong clinical and teaching backgrounds provide up-to-date recom-mendations and rationale of the most effective diagnostic and therapeutic approaches to diabetes mellitus and its multiorgan micro- and macrovascular complications for patients of all ages. Gives five practical guidelines for nutrition therapy that supplies realistic recommendations With contributions from nearly 60 clinicians who reveal a constellation of disorders with different signs, symptoms, clinical characteristics, and therapies, Medical Management of Diabetes Mellitus reviews the autoimmune process and genetics of type 1 and type 2 diabetes offers an overview of the medications that impair glucose metabolism causing hypo- or hyperglycemia covers pathogenesis, clinical presentation, and diagnosis with specialized laboratory tests surveys therapeutic modalities, their mechanisms of action, and rationale for use focuses on outcomes and how they are tracked stresses early detection and therapy of end-organ complications discusses the effect of intensive diabetes management on reducing retinopathy, nephropathy, and neuropathy considers incorporating psychiatric techniques into the treatment of diabetes compares and contrasts diabetes in children, adults, and the elderly and more Containing over 850 references, tables, drawings, and photographs, Medical Management of Diabetes Mellitus is a cross-disciplinary reference perfect for family practice physicians, internists, pediatricians, endocrinologists, pharmacologists, nutritionists, physiologists, dietitians, obesity specialists, psychiatrists, and medical school students in these disciplines.

Commissioning Technical Field Advisor for Oman

Is the company performing all activities related to site technical services: Construction: Installation supervision Management of turn over from construction to commissioning Site technical office Commissioning, start up and operation: Commissioning supervision and execution Commissioning engineering for manuals and procedures: Commissioning Operation and maintenance Operation execution and organization Training to operation and maintenance team We are searching a Technical Field Advisor, capable of supervising the activities of HRSG's conduit blows, commissioning and safety valves' calibrations.   Deep experience in commissioning of the following plants: steam generator (boilers) Thermal plant Operating Coordination of the boilers commissioning activities with the following in charged: Pre-commissioning and commissioning process setting superintendent Mechanical completion Mechanical Maintenance supervisor Experienced of management of the following operative activities: Coordinating of field activities and organization of for: Pre-commissioning Commissioning Gas in Plant turn over to production (Trial run and performance) Experienced in plant safety procedures approval and application during pre-commissioning and plant operation with gas in Good English Knowledge  fixed term contract for 1 month extendible

Smart Business Networks

ISBN: , SKU: , AUTHOR: Vervest, Peter H. / Pau, Louis-Francois / Preiss, Kenny, PUBLISHER: Springer, Scientists from management and strategy, information systems, engineering and telecommunications have discussed a novel concept: Smart Business Networks. They see the future as a developing web of people and organizations, bound together in a dynamic and unpredictable way, creating smart outcomes from quickly (re-)configuring links between actors. The question is: What should be done to make the outcomes of such a network 'smart', that is, just a little better than that of your competitor? More agile, with less pain, with more return to all the members of the network, now and over time? The technical answer is to create a 'business operating system' that should run business processes on different organisational platforms. Business processes would become portable: The end-to-end management of processes running across many different organizations in many different forms would become possible. This book presents you the outcomes of an energizing and new direction in management science.

Risk management and financial institution J. Hull

vendesi libro Risk management and financial institution scritto da John Hull. la bibbia del risk management, dell'asset management e dell'attuariato. Libro in Inglese: Low price edition. Usato ma in ottimo stato. consegna a mano a Milano (anche in zona bocconi) o spedizione. Rispondo anche a whatsapp

Linux for Windows Addicts: A Twelve Step Program for

ISBN: , SKU: , AUTHOR: Miller, Michael Joseph, PUBLISHER: McGraw-Hill Companies, The twelve step program for Windows network administrators and power users ready to overcome the Microsoft habit.

APC - UPS NETWORK MANAGEMENT CARD 2 W/ ENVIRONMENTAL

APC - UPS NETWORK MANAGEMENT CARD 2 W/ ENVIRONMENTAL MONITORINGIN - AP

Home Networking All-In-One Desk Reference for Dummies

ISBN: , SKU: , AUTHOR: Geier, Eric, PUBLISHER: Wiley Publishing, If your household harbors more than one computer, you've probably wondered about home networking. Maybe you've gone so far as to start setting up a network and given up in frustration. Well, now you can relax. "Home Networking All-In-One Desk Reference For Dummies" has come to the rescue A network will make your life easier, and "Home Networking All-In-One Desk Reference For Dummies" makes it easier to create one. It shows you how to choose the right hardware, add user accounts, get different operating systems to work together, secure your network, exchange files, add wireless devices, and even use Wi-Fi out in public. Seven individual, self-contained minibooks cover: What a network will do for you, including a low-tech explanation of how it works Choosing a network type that will work best for your needs, and planning what equipment you'll need Installing and configuring your computers and networking gear Upgrading your equipment with the manufacturer's updates The ins and outs of using particular versions of operating systems -- Windows, Mac, and Linux -- with your network Step-by-step directions on connecting to networks, sharing files and printers, checking connection status, and much more Discovering networking accessories and gadgets to get the most out of your network Finding and using Wi-Fi hotspots, plus setting up your own You'll even find troubleshooting tips to help find and fix common problems. "Home Networking All-In-One Desk Reference For Dummies" will be your personal network assistant

TV LCD Philips 42" FullHD Ambilight

Vendo TV LCD Philips 42" FullHD con tecnologia Ambilight comprensiva di staffa a parete multidirezionale. Non segni di usura. Contattare solo se realmente interessati. Si consegna a mano nella provincia di Firenze. PHILIPS 42PFLD Elevate your viewing experience Ambilight Spectra 2 enhances the viewing experience Perfect LCD Picture Perfect Pixel HD Engine for unrivalled sharpness and clarity HD ready p for highest quality display of Full HD images Perfect Natural Motion for ultra smooth Full HD movies 100Hz Clear LCD, 2ms performance for superb motion sharpness trillion colors processing Dynamic contrast for incredible rich black details Easy to connect and enjoy DLNA PC network link to browse PC and Home network content 4 HDMI inputs with Easylink for a full HD connection Ready for digital Integrated Digital Tuner for DVB-T reception

Making a Difference: Advocacy Competencies for Special

ISBN: , SKU: , AUTHOR: Fiedler, Craig R., PUBLISHER: Pro-Ed, ""Making a Difference: Advocacy Competencies for Special Education Professionals" is the only single comprehensive source on the role and responsibility of special education professionals as advocates for children with disabilities. Most pre-service educational programs only cursorily cover the topic of advocacy, leaving many to enter the field without the knowledge and skills necessary for effective advocacy." This highly specialized book fills this training void by presenting the competencies, dispositions, knowledge, and skills necessary to become an effective advocate. Pre-service and in-service educators are introduced to topics such as ethical disposition, special education law, dispute resolution mechanisms, interpersonal communication skills, collaboration skills, and conflict resolution skills. In addition, numerous vignettes and case studies throughout help readers connect text concepts to real-life issues. Compassionate and informative, this book helps special education professionals learn how to make a difference in the educational lives of children with disabilities." For special education teachers and administrators.

Studyguide for Hotel Operations Management by Hayes &

ISBN: , SKU: , AUTHOR: Hayes and Ninemeier, 1st Edition / Cram101 Textbook Reviews / Cram101 Textbook Reviews, PUBLISHER: Academic Internet Publishers, Never HIGHLIGHT a Book Again Virtually all testable terms, concepts, persons, places, and events are included.look no further for study resources or reference material. Cram101 Textbook Outlines gives all of the outlines, highlights, notes, and practice-tests for your textbook. Only Cram101 is Textbook Specific. Cram101 is NOT the Textbook.

Empirically Based Assessment of Child and Adolescent

ISBN: , SKU: , AUTHOR: Achenbach, Thomas M. / McConaughy, Stephanie H., PUBLISHER: Sage Publications (CA), The authors present an empirically based assessment approach that provides concrete guidelines for clinical work. Using ratings, direct observations and interviews, they discuss methods for assessing childhood dysfunction based on a comprehensive integration of information from parents, teachers and children. The material is presented with clinical illustrations that convey the use of specific assessment techniques for intake, case evaluation, decisions about treatment, management and follow-up.

Manual of Management Counseling for the Perimenopausal and

ISBN: , SKU: , AUTHOR: Mary Jane Minkin, PUBLISHER: Informa Healthcare, NA

Designing Enterprise Client/Server Systems

ISBN: , SKU: , AUTHOR: Gold-Bernstein, Beth / Marca, David, PUBLISHER: Prentice Hall, This book contains a complete, proven set of tools and techniques for reducing the risks and increasing the manageability of client/server projects.The book contains extensive coverage of the organizational and management issues involved in successful client/server planning, followed by an exclusive method for modeling adaptive client/server systems that are business-driven, scaleable, and enable change. Among the many powerful real-world tools this book provides are: specific decision criteria for choosing technical components of a distributed system; methods and guidelines for partitioning data and processing across processors and locations; and techniques for performing traffic analysis even before one line of code is written.All IT executives, project managers, business analysts and implementers of client/server technology.

Handbook of Design, Manufacturing and Automation

ISBN: , SKU: , AUTHOR: Dorf, Richard C. / Kusiak, Andrew, PUBLISHER: Wiley-Interscience, Comprehensive, detailed, and organized for speedy reference--everything you need to know about modern manufacturing technology. From concurrent engineering to fixture design for machining systems, from robotics and artificial intelligence to facility layout planning and automated CAD-based inspection, this handbook provides all the information you need to design, plan, and implement a modern, efficient manufacturing system tailored to your company's special needs and requirements. Handbook of Design, Manufacturing and Automation does more than simply present the characteristics and specifications of each technology--much more. Each technology is discussed both in terms of its own capabilities and in terms of its compatibility with other technologies, and the trade-offs involved in choosing one option over another are explored at length. An entire section is devoted to the business aspects of converting to the new technologies, including acquisition of automation, managing advanced manufacturing technology, and issues of cost and financing. The focus is on incorporating these technologies into a cohesive whole--an efficient, cost-effective manufacturing system. Other important topics include: * Design for automated manufacturing * Nontraditional manufacturing processes * Machine tool programming techniques and trends * Precision engineering and micromanufacturing * Computer-integrated product planning and control * Image processing for manufacturing * And much more

Casino Operations Management

ISBN: , SKU: , AUTHOR: Kilby, Jim / Fox, Jim / Lucas, Anthony F., PUBLISHER: John Wiley & Sons, Complete guidance to the ins and outs of gaming operations Management personnel need a thorough understanding of the business side of the casino industry to ensure profitsA and to avoid losses. It's a sure bet that "Casino Operations Management, Second Edition" will help current and future gaming management professionals better serve any casino. Written by experts with over 65 years of combined experience in the field, this "Second Edition" offers all the critical skills and know-how to equip gaming and casino operators with the knowledge needed for the management office, cage operations, and table game and slot operations. This updated edition features detailed coverage of: Current high-roller marketing tactics and their effect on profitability The effect of popular money management systems on casino profits The initial development process of an Indian casino Studies designed to identify the patronage motives of gamblers, including those of riverboat customers Slot club design: player rating issues, point accumulation schemes, and more Principles of casino floor design: managing table game and slot location Studies designed to measure the profit contribution of popular slot promotions "Casino Operations Management, Second Edition" uses simplified mathematics and statistics throughout, and provides readers with a thorough understanding of all aspects of the casino industry business. It is a must-have reference for students and casinos that develop managers internally.

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