write better and get ahead at work successful methods for

Service, Service, Service: A Secret Weapon for Your Growing

ISBN: , SKU: , AUTHOR: Albrecht, Steven, PUBLISHER: Adams Media Corporation, For many small and growing businesses, first-rate customer service can often be the key factor between success and failure. In this invaluable volume, service management authority Steven Albrecht shows how to develop the high quality service programs that keep customers coming and leaves the competition in the dust. Service, Service, Service helps you: - Write a real mission statement - Create both evolution and revolution in service quality - Fully understand your customers - Empower your employees - Build customer loyalty Complete with success stories, methods for charting your service cycles, and plans for a service recovery program, Service, Service, Service, can be every business's secret weapon.

The Internet for the Older and Wiser: Get Up and Running

ISBN: , SKU: , AUTHOR: Arnold, Adrian, PUBLISHER: John Wiley & Sons, The Internet is not just for the youthful-it's for everyone With plenty of leisure time and disposable income, the over 50s are the fastest growing segment of Internet users. From booking holidays to shopping, joining clubs and researching family history, the Internet is where the people over 50 can indulge in their favorite pastimes and stay in touch with friends and family. "The Internet for the Older and Wiser" is the ideal solution to get you up and running safely on the World Wide Web. This full-colour guide walks you step by step through the basics, while giving you the best advice on how to make the most of what the Internet has to offer. Shows you how to safely search and shop online; research your family tree; stay in touch with family; join social networks; and manage your finances Written in full colour with explanatory screenshots and an easy-to-read font Includes brain-teaser sections, a glossary for easy reference, and a useful website directory. Uses the latest release of Windows Vista Home Premium, Windows XP, and Internet Explorer 8-updates, including Windows 7, and training tutorials can be found online at pcwisdom.co.uk If you want to get started online but don't know how, you won't find a better guide than "The Internet for the Older and Wiser."

Print and Production Finishes for Brochures and Catalogs

ISBN: , SKU: , AUTHOR: Fawcett-Tang, Roger, PUBLISHER: Rockport Publishers, Print and Production Finishes for Brochures and Catalogs demystifies the production process for graphic designers, enabling them to achieve the best possible work. At some point, every graphic designer is commissioned to design a brochure or catalogue. While other books offer inspiration for design, this book focuses on the materials and finishing techniques needed to create the desired effect for those jobs, exploring their creation from a production and manufacturing point of view. Roger Fawcett-Tang has selected world-class work across all areas, from high fashion to mail order, and reveals the skills and techniques needed to meet any requirement. There's also an illustrated glossary of materials (both standard and innovative) and processes. From producing the latest aspirational publication to making the mundane look desirable, Print and Production Finishes for Brochures and Catalogs is both an indispensable practical guide and a sourcebook for ideas.

I Can Relate: The I.C.R. System for Entertainers,

ISBN: , SKU: , AUTHOR: Manor, Joe Blair, PUBLISHER: Authorhouse, "I CAN RELATE" may be the most important book you read for your entertainment or sales career Add a whole new dimension to your bits and presentations. The "ICR" system takes things that relate to your target and combines them to strike more responsive chords with your listener or client. You want your audience to remember you when rating time comes. If you are in sales you want to be imaged better for recall when your clients decide between you and the competition The "I CAN RELATE" system is fun and practical Read about on-the-air and on-the-street examples of ICR at work. This book is a great tool for those who want to be #1

Your Defiant Child: 8 Steps to Better Behavior

ISBN: , SKU: , AUTHOR: Barkley, Russell A. / Benton, Christine M., PUBLISHER: Guilford Publications, Every child has "ornery" moments, but more than 1 in 20 American children exhibit behavioral problems that are out of control. For readers struggling with an unyielding or combative child, Your Defiant Child: Eight Steps to Better Behavior offers the understanding and guidance they need. Drawing on Dr. Russell A. Barkley's many years of work with parents and children, the book clearly explains what causes defiance, when it becomes a problem, and how it can be resolved. The book's comprehensive eight-step program stresses consistency and cooperation, promoting changes through a system of praise, rewards, and mild punishment. Readers learn tools and strategies for establishing clear patterns of discipline, communicating with children on a level they can understand, and reducing family stress overall. Filled with helpful charts, questionnaires, and checklists, Your Defiant Child helps parents get their child's behavior back on track and restore harmony in the home Acquista Ora

Corel PaintShop Pro X9 per Windows

Description All-in-one photo editor Inspire, explain, persuade. Your photos can do so much. Unlock their power with Corel PaintShop Pro X9, easier, faster, more-creative-than-ever photo-editing software. Achieve your creative goals sooner with simpler editing features and responsive tools that let you see and refine adjustments quickly and easily. Save time on design with new project templates and improved text and gradient tools, including new Text Presets. Communicate with clarity using new Screenshot tools to capture, edit and annotate screenshots, all in one place. At home and at work, there’s only one way to get this kind of versatility, value and performance—and it’s subscription free. For photos that matter, there’s PaintShop Pro.

Indonesian Business Culture

ISBN: , SKU: , AUTHOR: Goodfellow, Rob, PUBLISHER: Butterworth-Heinemann, Indonesian Business Culture is designed for the reader who has no interest in wading through academic works on the subject, but who wants to understand Indonesia and its people better and to maximize the chances of being successful in business there.

6 + 1 Traits of Writing: The Complete Guide: Grades 3 & Up:

ISBN: , SKU: , AUTHOR: Culham, Ruth, PUBLISHER: Scholastic Teaching Resources, Ideas, Organization, Voice, Word Choice, Sentence Fluency, Conventions, and Presentation. Look at good writing in any genre, and you'll find these traits. Think of them as the fuel that stokes the engine of writing. With this book, teachers will learn how to assess student work for these traits and plan instruction. And they'll be amazed at how the writing in their classroom improves. Includes scoring guides, focus lessons, and activities for teaching each trait. For use with Grades 3 & Up.

Recession-Proof Your Life

ISBN: , SKU: , AUTHOR: Johnson, Lynelle, PUBLISHER: Wrightbooks, If you had the chance to recession-proof your life -- everything from your finances and career to your relationships -- wouldn't you take it? "Recession-Proof Your Life" will help you plan for those inevitable downturns, and give you the knowledge that you need to get through them. Packed with tips and real-life examples, this comprehensive 'how-to' guide offers practical measures you can take to prepare your career, finances, investments, relationships and business for a recession -- and to capitalise on the recovery. Inside you'll discover how to: bulletproof your job manage your career deal with stress at work and in your relationships prosper financially keep your business afloat. This inspiring book is essential reading for anyone seeking to survive -- and thrive in -- tough times. Acquista Ora

Cultural Diversity in the Workplace: Issues and Strategies

ISBN: , SKU: , AUTHOR: Henderson, George, PUBLISHER: Quorum Books, All CEOs, managers, supervisors, training professionals, and educators must be able to effectively recruit, train, manage, and promote a culturally diverse work force. Unfortunately, few of them have been adequately trained to do so. Effective management of diversity is good business. It takes effective communication, conflict resolution, and the creation of an inclusive organizational culture to succeed. This comprehensive book helps administrators better understand the problems they face and how to deal with them by dispelling the myths and facing the realities of cultural diversity. Drawing on numerous examples of successful diversity initiatives, the book gives the reader a balanced view of distinct diversity interventions. Cross-cultural training programs are critiqued, along with specific methods for assuring quality in-service training activities. Self-administered quizzes, surveys, and critical incidents are included to allow the reader to gain self-insight and self-improvement. African Americans, Hispanics, Native Americans, Asians, women, older workers, employees with disabilities, foreign workers, and majority cultural groups are discussed in great detail. Theories and laws, as well as behavioral, cognitive, and affective strategies are among the topics presented.

Ethnography in Nursing Research

ISBN: , SKU: , AUTHOR: Roper, Janice M. / Shapira, Jill, PUBLISHER: Sage Publications (CA), This book describes the principles and methods of ethnography used by researchers (particularly nursing researchers) who examine issues related to health and illness. The authors describe both the processes related to gaining access to the "field" as well as how to: - Conduct ethnographic research in health settings - Analyze and interpret the data you collect from your field work - Make ethical decisions related to the role of being an ethnographer in a health setting, and - Put your ideas into writing so that you can create an ethnographic research proposal Written at a level appropriate for those who have taken an undergraduate research methods course, this book will enable you to learn from people about their health and/or illness.

Better Bones, Better Body

ISBN: , SKU: , AUTHOR: Brown, Susan E. / Herman, Phyllis, PUBLISHER: Keats Publishing, Osteoporosis disables and kills thousands, mostly women, each year. The usual treatments of calcium and estrogen are uncertain and controversial. Dr. Brown dispels the myths and presents a comprehensive program for both building strong bones and improving overall health, with a risk assessment questionnaire to pinpoint individual requirements.

Secrets for Successful Sewing: Step-By-Step Techniques for

ISBN: , SKU: , AUTHOR: Weiland, Barbara, PUBLISHER: Rodale Press, This ultimate owner's manual helps avid sewers unleash the power of the sewing machines and sergers they already own -- regardless of machine brand or age. From Battenberg lace and beading to serger heirloom techniques, shirring, and decorative zipper insertions, readers will find a vast array of unique, professional techniques to try at home.

Taunton's Home Workspace Idea Book

ISBN: , SKU: , AUTHOR: Zimmerman, Neal / Erikson, Christine, PUBLISHER: Taunton Press, More than 50 million Americans work at home and the work they do is as varied as the houses they live in. This fresh take on home workspaces looks at a wide range of designs that suit some unique employment needs -- from a daycare center to a dance studio. 50 drawings and 300 color photographs are included. "The book is a must... full of practical but imaginative guides and information." -- Cincinnati Enquirer "Architect Neal Zimmerman frames dozens of ideas for stylish and ingenious conversions of the spare spot to work center." -- Associated Press

Peptide-Based Drug Design

ISBN: , SKU: , AUTHOR: Otvos Jr, Laszlo / Otvos, Laszlo, PUBLISHER: Humana Press, Due to their high specificity and low toxicity profile, peptides have once again become central to the development of new drugs. In Peptide-Based Drug Design: Methods and Protocols, expert researchers provide a handbook which offers a selection of research and production tools suitable for transforming a promising protein fragment or stand-alone native peptide into a pharmaceutically acceptable composition. The volume delves into contemporary, cutting-edge subjects such as hit isolation and target validation, computer-aided design, sequence modifications to satisfy pharmacologists, in vivo stability and imaging, and the actual production of difficult sequences. Written in the highly successful Methods in Molecular Biologya" series format, chapters include readily reproducible, step-by-step laboratory protocols, lists of materials, and the Notes section, which highlights tips on troubleshooting and avoiding known pitfalls. Comprehensive and up-to-date, Peptide-Based Drug Design: Methods and Protocols shows its subject to be an independent science on the rise, and provides scientists with a clear, concise guide for continuing this vital research. Acquista Ora

Clinical Methods and Practicum in Speech-Language Pathology

ISBN: , SKU: , AUTHOR: Hegde, M. N. / Davis, Deborah, PUBLISHER: Cengage Learning, For student clinicians and clinical supervisors alike, clinical practicum in speech-language pathology is a learning experience that involves clearly defined expectations, ethical principles, and effective methods of treatment. This comprehensive resource provides a well-rounded discussion of the clinical practicum, including basic organization and competency guidelines, ethical and behavioral conduct between the student and supervisor and with clients, and multicultural issues encountered in clinical practice. Also presented are effective clinical methods in the treatment, control, and maintenance of communicative disorders. Acquista Ora

MY DAD COOKS (DOMINIE CAROUSEL READERS)

ISBN: , SKU: , AUTHOR: Pearson Education, PUBLISHER: Dominie Elementary, Ideally suited for Guided Reading and proven highly successful in Reading Recovery and similar early intervention programs, the 169 Carousel Readers were conceived and created by teachers and teacher trainers. The Carousel Big Books contain the same text and illustrations and are ideal for shared reading. Teacher's Cards for each title provide comprehensive support.

Essential Research Methods for Social Work

ISBN: , SKU: , AUTHOR: Allen Rubin Earl R Babbie, PUBLISHER: Brooks Cole, NA

MOVING TO AMERICA - CAR (Carousel readers)

ISBN: , SKU: , AUTHOR: Dominie Elementary, PUBLISHER: Dominie Elementary, Ideally suited for Guided Reading and proven highly successful in Reading Recovery and similar early intervention programs, the 169 Carousel Readers were conceived and created by teachers and teacher trainers. The Carousel Big Books contain the same text and illustrations and are ideal for shared reading. Teacher's Cards for each title provide comprehensive support.

Teaching Students with Mild and High Incidence Disabilities

ISBN: , SKU: , AUTHOR: Sabornie, Edward J. / Debettencourt, Laurie U., PUBLISHER: Prentice Hall, Focusing on the needs of secondary-level learners with common disabilities-a group often neglected by other books on the market-"Teaching Students with Mild and High Incidence Disabilities at the Secondary Level,3/e " presents numerous research-proven instructional methods and strategies. It thoroughly examines the methods that are effective "across the board," as well as methods specific to particular challenges. The authors address special education theory and relevant research in simple, straightforward language that uses minimal jargon, making concepts accessible and understandable to all. Using case studies to show actual instruction "as it happens," this book gives readers a realistic portrait of today's diverse student population. Coverage includes: special education and adolescence; instruction methods; and current and future instructional issues. An obvious resource for special education teachers, this book is also an excellent guide for all educators, as it provides information about assessment and curriculum planning. Acquista Ora

Prism Workbook: A Program for Innovative Self-Management

ISBN: , SKU: , AUTHOR: Wexler, David B., PUBLISHER: W. W. Norton & Company, Welcome to PRISM Do you ever do things you later regret, such as use drugs, get into fights, run away, steal things, or say things you do not mean? If so, doing the exercises in the PRISM workbook can help you develop better control over your behavior. If you get easily depressed, angry or anxious, PRISM will help you develop better control over your thoughts and feelings. The basic building blocks for self-management are: Self-Talk Self-Soothing Self-Expression Putting these together will give you the power to take charge of your life, to stop doing things automatically, and to increase your options. Acquista Ora

Configurational Comparative Methods: Qualitative Comparative

ISBN: , SKU: , AUTHOR: Rihoux, Benoit / Ragin, Charles C., PUBLISHER: Sage Publications (CA), Configurational Comparative Methods paves the way for an innovative approach to empirical scientific work through a strategy that integrates key strengths of both qualitative (case-oriented) and quantitative (variable-oriented) approaches. This first-of-its-kind text is ideally suited for "small-N" or "intermediate-N" research situations, which both mainstream qualitative and quantitative methods find difficult to address. Benoit Rihoux and Charles C. Ragin, along with their contributing authors, offer both a basic, comparative research design overview and a technical and hands-on review of Crisp-Set QCA (csQCA), Multi-Value QCA (mvQCA), and Fuzzy-Set QCA (fsQCA). Key Features Discusses existing applications in many different fields and disciplines along with state-of-the-art coverage of the strengths and limitations of these techniquesDemonstrates further inventive ways of using QCA techniquesProvides advice on how to develop a comparative research design (case and variable selection) as well as a specific technique called MSDO/MDSO (most similar, different outcome/most different, same outcome).Shows how to perform the technical operations linked to three specific QCA techniques: csQCA, mvQCA, and fsQCAIncludes a glossary, an extensive bibliography, and a detailed list of good practices at every stage of the research process Intended Audience A must for any student or researcher who wants to engage in systematic cross-case comparison in the social and behavioral sciences, the book is ideal for use in upper-level undergraduate and graduate-level social science research methods courses.

Practical Drug Enforcement, Second Edition

ISBN: , SKU: , AUTHOR: Lyman, Michael D. / Lyman, Lyman D., PUBLISHER: CRC Press, Practical Drug Enforcement, Second Edition offers an incisive look at the technical methods required to conduct successful drug investigations. It explores specific enforcement problems, such as marijuana cultivation, clandestine laboratories, crack houses, booby traps, and raid planning. This second edition has been thoroughly updated, and it discusses contemporary concerns, recent case studies, and new developments in the law.

Research Methods for Generalist Social Work (Includes

ISBN: , SKU: , AUTHOR: Christine R Marlow, PUBLISHER: CENGAGE Learning, NA Acquista Ora

The Green Year: 365 Small Things You Can Do to Make a Big

ISBN: , SKU: , AUTHOR: Helmer, Jodi, PUBLISHER: Alpha Books, Go green one day at a time. Do something every day. Most of us want to do the right thing for the environment, but making the commitment to change our fast-paced, convenience-oriented lifestyles can be more than a little daunting. Whatas the answer? Take that giant commitment and cut it up into 365 little commitments that get met one day at a time. The Green Year does just that. More than a calendar, it offers simple, practical, affordable, and engaging activities that make going green a blessing rather than a burden. In addition to these easy green suggestions, readers will find in "The Green Year, /I>: a The awhya behind each activityawhat makes it good for the environment and the reader? a A quick ahow-toa for any activity that requires it a Room for readers to write in their own creative Alternatives a Helpful illustrations

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