woodturning methods
Service Quality: Research Perspectives
ISBN: , SKU: , AUTHOR: White, Susan S. / Schneider, Benjamin, PUBLISHER: Sage Publications (CA), "This book is not a 'one-minute' guide for managers in search of alleged quick-fixes of service quality. Instead, it is thirty years of accumulated theory and research that can help serious students understand and analyze this complex phenomenon. The book succeeds in embedding the often overlooked customer within organization studies, using the interdisciplinary approach that scholars preach but seldom practice, and closing with an agenda for future research that others might even find worth pursuing." --Dr. David E. Bowen, Professor of Management and Dean of Faculty and Programs, Thunderbird"Schneider and White promise to deliver insight into the intriguing intricacies of providing excellent services. They deliver sagacity, the intelligent application of knowledge. They do this by being eclectic, disciplined, and thoughtful... Facts about service - what it is, how it happens, what is required to make it better - thankfully dominate this book, supported by good thinking and good methods. No one interested in service quality should miss this book. There is no other book like it." --Rick Guzzo, Ph.D., Mercer Human Resource Consulting"The coverage is excellent. Among other things, it does a nice job of providing a rationale for why researchers and managers need to understand the perspectives of their customers." --Susan E. Jackson, Ph.D., Rutgers UniversityThe last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. Scholars and researchers in a number of disciplines, including marketing, human resources I/O psychology, sociology, and consumer behavior, have all made substantial contributions to understanding what service is, howservice and service delivery quality are experienced by customers, and the role of employees and their organizations in service delivery. Service Quality: Research Perspectives presents a comprehensive overview and analysis of the field and its research, including its growth, emerging trends, and debates. Authors Benjamin Schneider and Susan S. White cover the diverse conceptual and empirical approaches that characterize thinking and research on service quality, especially service delivery. It introduces the concept of service and the important ways service production can differ from goods production. It also presents a history of the concept of product quality and the emergence of concern for service quality. Key Features Summarizes conceptual and empirical research from the marketing perspective on the measurement of service quality and customer satisfaction Deals with concepts and approaches to service characteristic of operations management, especially the role of customer variability in service production Introduces research promoting the linkage of service climate experienced by employees to the service quality experienced by customers Presents several HR/OB approaches to organizational design and useful frameworks for integrating ide
JavaScript: The Definitive Guide, Beta Version
ISBN: , SKU: , AUTHOR: Flanagan, David, PUBLISHER: O'Reilly Media, JavaScript is a simple programming language from Netscape that can be embedded in your HTML Web pages. It allows you to control the behavior of the Web browser, add dynamically created text to your Web pages, interact with the user through HTML forms ("without CGI scripts), and, in version 3.0 of Netscape Navigator, even control and interact with Java applets and Navigator plugins. JavaScript is not an alternative to Java, but an ideal partner. The two languages have separate but very complementary features. Since JavaScript is a simple language that can be embedded directly into a Web page, without need for compilation, it is accessible to more Web page authors, and may actually have a larger short-term impact on the Web and on Internet computing than Java itself. This book is a definitive guide for JavaScript. The first eight chapters document the core JavaScript language, and the next six describe how JavaScript works on the client-side to interact with the Web browser and with the Web page. These chapters are followed by a"complete reference section that documents every object, property, method, event handler, function, and constructor used by client-side JavaScript. In a separate reference section, you will find the interaction between JavaScript and HTML documented -- mainly aspects of HTML that relate to JavaScript. A forthcoming edition of this book will cover the use of JavaScript on Web servers, as well as the object, properties, and methods of server-side JavaScript. This book documents the version of JavaScript shipped with Navigator , and 2.0.2, and also the much-changed version of JavaScript shipped with beta versions of Navigator 3.0. The 3.0 informationis current as of the 3.0b4 release. JavaScript is also supported in Microsoft Internet Explorer 3.0, and this book discusses JavaScript support in Beta 1 of MSIE. A notable feature of these versions of JavaScript is the frustrating number of bugs that still exist. The book contains a long list of known bugs and is careful to document commonly encountered bugs on the reference pages of the JavaScript objects. Why is this book in "Beta"? We printed this book in a "beta" edition because JavaScript is rapidly evolving. Within Netscape, the version of JavaScript that will be in Navigator 3.0 is being called "JavaScript 1.0." This is an implicit admission that JavaScript as implemented in Navigator 2.0 was still a beta version of the language. Despite JavaScript's beta status, a tremendous number of people are using it and need quality documentation for it. At the same time, however, we realize there have been a lot of changes to JavaScript since Navigator 2.0 was released. As this book is being written, Navigator is at the 3.0b4 stage, and we are beginning to hear about the new features that will be available in the 3.0b5 release. It seems, in fact, that JavaScript is changing faster at this point than at any other time in its
Customer Service Executive (German speaking)
Lottoland give 8 million customers worldwide the chance to win astronomical record payouts by betting on the worldâs biggest and most exciting lotteries. Weâre a proud disrupter that offers jackpots into the hundreds the millions, reinventing the dream of becoming an instant multi-millionaire every day. We are one of the most innovative companies in the world and weâre confident that our newest products are set to revolutionise gaming.... but we canât do it alone. Do you have a skill or talent to share with us? Location:  Gibraltar Contract type:  Full time Our Customer Service department is looking for a Customer Service Executive (German market) that will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Provide the highest level of support to our customers via phone, email and chat on a range of issues; such as jackpot enquiries, helping with deposits, cashing out of funds, âhow to playâ information etc; To maximise customer retention through promotion of various products, activities, bonus offers etc; Communicating and cooperating with other departments as required; Taking an active interest in driving process and quality improvements across the department; Fulfilment of other tasks specific to your language community as required; To maximise revenue opportunities by offering relevant deposit methods; Testing of new games, products and software as required. The Person: Internet experience and awareness Native level of German with other language skills beneficial. Excellent proven Customer service experience Extremely customer focused Excellent written and oral communication skills Confident oral communicator Strong team player Patience and diplomacy High level of trust Good interpersonal skills Reasoning and analytical ability Reports directly to the Head of Customer Service Knowledge and experience of the gambling industry an advantage PLEASE NOTE THAT THE SUCCESSFUL INDIVIDUAL WILL HAVE TO BE FLEXIBLE TO COVER EVENINGS AND/OR WEEKENDS ON A ROTATION BASIS. Gibraltar â a home in the sun. A subtropical Mediterranean climate, eclectic cultural influences, breathtaking landscapes, and beautiful beaches make Gibraltar the perfect European holiday getaway â so  imagine how special it is to live here! Furthermore, since Gibraltar wages buy an almost luxury standard of living in the south of Spain, many people who work here actually commute from one of the nearby towns on the Costa del Sol. Itâs an exquisite part of the world, filled with luscious coastline, amazing surfing spots, delicious food and unique Andalusian customs, traditions and cultural heritage. Every day is an adventure and youâll be joining tonnes of other German expats who have made the leap for this unique lifestyle opportunity. Lottoland Benefits: Competitive salary Quarterly bonus based on quality and performance 25 days holiday and 12 days Gibraltar bank holidays International premium healthcare Subsidised gym membership within a variety of locations in Gibraltar Continuous learning/development opportunities and progressive career paths. Tailored relocation packages to meet your needs to support your transition Cultural Fit: Lottoland is a dynamic, creative and technologically advanced organisation. Passion for innovation is a strength that is valued in Lottoland employees. Managers need to inspire and develop their teams to get the most out of them. Putting customers first is key to Lottolandâs success as is collaboration across the business. Employees are empowered to do their best but held accountable for their actions. Grit and determination is a prerequisite for all Lottolanders. Honesty, integrity and trust are a given. Lottoland could be just the place for you. We like it here and weâre sure you will too!  Our corporate website has lots more information - check it out!  www.lottolandcorporate.com
Tacuinum sanitatis in medicina
Tacuinum sanitatis in medicina con Commentario in perfette condizioni. Un vol. di fac-simile di 34,7 x 24,7 cm., 216 pp. con 205 tav. miniate a tutta pagina, rileg. in pieno cuoio. Salerno Editrice Roma - The Tacuinum sanitatis in medicina (ââŹÂOverview of medicine in tabular formââŹÂ) is among the most beautifully and richly decorated manuscripts in the Austrian National Library. This lavishly pictured handbook of medicine was conceived for a lay public, in particular for a lady of the upper aristocracy or of a rich patrician family who was able to afford, and read, such a costly ââŹÂreference workââŹÂ on household management as well as on topics of health and cure. This type of book goes back to an Arab source written by the physician Ibn Botlan under the title of taqwim es-sihha. The Arab art and practice of healing decisively influenced occidental curing methods and enjoyed a great reputation. The Latin translation, which made the codex accessible to the educated of the medieval western world, was widely known from the large number of surviving manuscripts. Although at first the famous work was only comprised of synoptic tables without any illustration, it was later richly furnished with pictures, starting from the 14th century, and the text was resumed in captions inserted below each individual image. The Tacuinum presented here is among the oldest and undoubtedly the finest examples of its kind, displaying in 206 coloured full-page miniatures all that the 11th century ââŹ" when the original was written ââŹ" considered important with regard to human health and well-being. A testimony to famous oriental curing Tacuinum is an Arab word which remained untranslated but was given a Latin ending. As the work was translated from Arabic into Latin and had spread throughout Italy, the term tacuinum was integrated into the Italian language. In Italian, the term tacuino today still means notebook. The then highly celebrated physician Elbochasim de baldach (Ibn Botlan) wrote the Tacuinum in the 11th century, among several other medical works, and acquired great fame. In the 13th century, this work consisting of synoptic tables without illustrations was probably translated into Latin at the court of Manfred of Sicily, which made it a long-lasting influence to western medicine. A sumptuous monument to book illumination The codex is not only important for physicians and pharmacists interested in history but also because of its illustration with over 200 miniatures, and as an object of extensive study for the bibliophile public and researchers alike. In addition, its illustrations display an evocative image of old Italian culture as well as many aspects of daily life, thus constituting a rich source for experts in cultural history. The Tacuinum must have been commissioned and made in Verona towards the end of the 14th century, judging from the coat of arms of the Cerruti family on fol. 3v. It is the common work of two painters in a surprisingly naturalistic style. They chose very strong colours which lend the miniatures enchanting freshness and vivacity. A medical picture book The 206 full-page miniatures show numerous plants and animals, drugs and food, as well as winds, seasons and other environmental phenomena. The book describes their effect on the human organism according to classical medicine tuition. A text below each picture describes both the benefits and shortfalls of the object depicted. The Tacuinum thus constitutes a medical picture book derived from the classical herbals tradition. The combination of pictures and relatively extensive explanatory text gives rise to a new type of book, which in terms of contents is closely related to Arab manuscripts, while its formal concept betrays the old western tradition. The particularity of the illustrations resides in the fact that the individual objects are not represented alone, but, as in the text, are centred on the human being. Man is shown dealing with certain plants, animals and other things. Based on the love of detail from everyday life, the naturalistic genre scenes with their rich stock of utensils demonstrate the life style and the living conditions of citizens in a late medieval Italian city. In addition to its great importance for the history of civilisation, the Tacuinum is fascinating contemporary readers as it provides an opportunity to compare modern natural cures and healthy living practices with those used nearly 600 years ago.