tracing your secret service ancestors

Tracing Your Secret Service Ancestors

ISBN: , SKU: , AUTHOR: Phil Tomaselli, PUBLISHER: Pen & Sword Family History, NA

Service, Service, Service: A Secret Weapon for Your Growing

ISBN: , SKU: , AUTHOR: Albrecht, Steven, PUBLISHER: Adams Media Corporation, For many small and growing businesses, first-rate customer service can often be the key factor between success and failure. In this invaluable volume, service management authority Steven Albrecht shows how to develop the high quality service programs that keep customers coming and leaves the competition in the dust. Service, Service, Service helps you: - Write a real mission statement - Create both evolution and revolution in service quality - Fully understand your customers - Empower your employees - Build customer loyalty Complete with success stories, methods for charting your service cycles, and plans for a service recovery program, Service, Service, Service, can be every business's secret weapon.

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Building Your Home: An Insider's Guide

ISBN: , SKU: , AUTHOR: Smith, Carol, PUBLISHER: Builderbooks, In the second edition of Building Your Home: An Insider's Guide, customer service expert Carol Smith shows you how to work with your builder to create the home of your dreams. This guide is a must-have for anyone planning to build a high-quality home. With this comprehensive, step-by-step book, you can avoid common mistakes in the home building process and Choose a qualified builder Establish your budget and secure financing Select the location, benefits, and features of your new home Participate effectively in the design and building process Prepare for home owner orientation, closing, and moving in Create a home maintenance plan Communicate with your builder on warranty service

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Georgia Jeopardy!: Answers & Questions about Our State!

ISBN: , SKU: , AUTHOR: Marsh, Carole, PUBLISHER: Gallopade International, This reproducible book features categories of your state to build quick-thinking skills. The categories includes missions, animals, landmarks, flag facts, ancestors, politics, settlers, statehood, trivia, first, potpourri and more.

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Family History in the Wars: How Your Ancestors Served Their

ISBN: , SKU: , AUTHOR: Spencer, William, PUBLISHER: National Archives of England, Millions of lives were touched in half a century of conflict between and . From the empire-building Boer War to Cold War hostilities in Korea, volunteers and conscripts swelled professional armies. The World Wars, the greatest conflicts ever known, had unprecedented impact. Over a million men and women enlisted and served in British armed forces alone during , and the figure for the Second World War was even higher. Almost every family has ancestral links to the Services, but finding details on individuals has often proved a difficult task. This clear, accessible guide shows how to get the very best from all sources now available. Wide-ranging in scope and practical in approach, it shows how best to trace an individual's career, including medals and gallantry awards, prisoner of war files, Home Guard records and casualty lists. Special techniques and tips are provided for tracing family members in the Commonwealth and Dominion forces and the Indian Army. Information from the official Gazetteer of the UK and Great Britain shows how to pinpoint American units as they served in Britain, and a special section draws on British and American sources to trace details of US service and GI brides.

In Search of Confederate Ancestors: The Guide

ISBN: , SKU: , AUTHOR: Segars, J. H. / McGlone, John, PUBLISHER: Ironclad Publishing, A step-by-step guide that outlines the process for locating Confederate ancestors. Charts, genealogical graphs, and samples make this book the most comprehensive genealogical guide for both beginner and experienced genealogists. Contains phone numbers and addresses of libraries, battlefields, and historic collections.

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Customers for Life: How to Turn That One-Time Buyer Into a

ISBN: , SKU: , AUTHOR: Sewell, Carl / Brown, Paul B., PUBLISHER: Crown Business, In this completely revised and updated edition of the customer service classic (more than copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking "Ten Commandments of Customer Service" apply to today's world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original "Customers for Life." A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His "Ten Commandants" provide the essential guidelines, including: - Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge - No complaints? Something's wrong: If you never ask your customers what else they want, how are you going to give it to them? - Measure everything: Telling your employees to do their best won't work if you don't know how they can improve - Borrow, borrow, borrow: Sewell, for example, learned about hospitality from Japanese culture, cleanliness from Disney, and politeness from his mother.

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