service is front stage positioning services for value

Service Is Front Stage: Positioning Services for Value

ISBN: , SKU: , AUTHOR: Teboul, James, PUBLISHER: Palgrave MacMillan, This book contains a simple but powerful definition of services based upon a separation between back-stage and front-stage activities. Services deal with front interactions, production and manufacturing with back-stage operations. The book uses this distinction systematically to explore all the important issues of the field within a coherent set of concepts and maps, including the service mix, the service triangle and the service-intensity matrix. This is a novel approach to services that challenges the traditional view.

Marketing

ISBN: , SKU: , AUTHOR: Grewal, Dhruv / Levy, Michael, PUBLISHER: Irwin/McGraw-Hill, Adding Value to your Marketing Course. Marketers understand that even the best products and services will go unsold if they cannot communicate the value to the customer. Understanding this value-based approach is critical for marketing students today, and is at the forefront of this text, setting it apart. This approach is emphasized throughout the text, and demonstrated through the use of the Adding Value boxes found in each chapter. In their 3rd edition of "M: Marketing," Grewal and Levy present a concise, impactful, and easy to read approach to Principles of Marketing. The text delivers value to both instructor and student through the engaging style and online assignment and assessment options. With monthly updates provided in a newsletter and the dynamic video program, the instructor support provided will bring marketing to life in any class setting.

Essentials of Services Marketing: Concepts, Strategies and

ISBN: , SKU: , AUTHOR: Hoffman, K. Douglas / Bateson, John E. G., PUBLISHER: South Western Educational Publishing, The primary objective of Essentials of Services Marketing: Concepts, Strategies Cases, 2e is to provide materials that not only introduce the student to the field of services marketing, but also acquaint the student with specific customer service issues. The business world now demands, in addition to traditional business knowledge, increasing employee competence in customer satisfaction, service quality, and customer service - skills that are essential in sustaining the existing customer base.

Caring for people english for social services

Vendo libro di inglese- Caring for people english for social services- usato ma tenuto benissimo. Sottolineato solo in matita.

Phottix Pro Easy Up HD Ombrello Softbox con Griglia 70x70cm

All fiberglass spokes for high durability Quick to assemble Folds like a regular umbrella but expands into a square softbox Recessed-front diffuser Includes removable grid The Phottix Pro Easy Up HD Umbrella Softbox with Grid 70x70cm is made with internal white fiberglass spokes for high durability. Perfect for on-location shooting. It folds down like a regular umbrella but expands straight into a square softbox for instant use, saving time over traditional softboxes which require rods and speed rings for assembly. The recessed-front diffuser allows for more precise positioning and feathering of light. Included is a removable grid to better control light spill in situations when accuracy is essential. A flash or studio light mounts backwards inside the softbox. Shooting towards the rear creates an even light which reduces any photo spoiling hot spots. The Phottix Pro Easy-Up HD 70x70cm Umbrella Softbox can be collapsed and stored in seconds, easily transported or stored. *Not available for sale in the United States.

Phottix Pro Easy Up HD Ombrello Softbox con Griglia 90x90cm

All fiberglass spokes for high durability Quick to assemble Folds like a regular umbrella but expands into a square softbox Recessed-front diffuser Includes removable grid The Phottix Pro Easy Up HD Umbrella Softbox with Grid 90x90cm is made with internal white fiberglass spokes for high durability. Perfect for on-location shooting. It folds down like a regular umbrella but expands straight into a square softbox for instant use, saving time over traditional softboxes which require rods and speed rings for assembly. The recessed-front diffuser allows for more precise positioning and feathering of light. Included is a removable grid to better control light spill in situations when accuracy is essential. A flash or studio light mounts backwards inside the softbox. Shooting towards the rear creates an even light which reduces any photo spoiling hot spots. The Phottix Pro Easy Up HD Umbrella Softbox with Grid 90x90cm can be collapsed and stored in seconds, easily transported or stored. *Not available for sale in the United States.

Phottix Pro Extra Large Octa Easy Up HD Ombrello Softbox con

All fiberglass spokes for high durability Super-big for super-soft light Quick to assemble Folds like a regular umbrella but expands into a 120cm (43) Octa softbox Recessed-front diffuser Includes removable grid The Phottix Extra Large Octa Easy-Up HD Umbrella Softbox with Grid 120cm is made with internal white fiberglass spokes for high durability. Perfect for on-location shooting. It folds down like a regular umbrella but expands straight into a square softbox for instant use, saving time over traditional softboxes which require rods and speed rings for assembly. The recessed-front diffuser allows for more precise positioning and feathering of light. Included is a removable grid to better control light spill in situations when accuracy is essential. A flash or studio light mounts backwards inside the softbox. Shooting towards the rear creates an even light which reduces any photo spoiling hot spots. The Phottix Extra Large Octa Easy-Up HD Umbrella Softbox with grid 120cm can be collapsed and stored in seconds, easily transported or stored. *Not available for sale in the United States.

Foster Family Care: Theory and Practice

ISBN: , SKU: , AUTHOR: Martin, Judith A., PUBLISHER: Allyn & Bacon, This book is authored by Judith Martin, co-author of the classic child welfare text with Dr. Alfred Kadushin. The book describes the process of carrying out one of the core child welfare services for families: foster family care. Taking an in-depth look at this service, "Foster Family Care" moves the reader from the experiences of children and their parents as they first enter care, through the process of settling in and confronting the problems that led to the need for placement, to an assessment of the outcomes of care and its consequences for the growing child. The book offers a thorough review of current literature on foster family care and a critical perspective on this service. A central theme is the concept of quality service delivery; the perspective draws heavily on attachment theory and on practice principles embedded in the concept of permanency planning. For social workers, psychologists, or practitioners in related fields.

Service, Service, Service: A Secret Weapon for Your Growing

ISBN: , SKU: , AUTHOR: Albrecht, Steven, PUBLISHER: Adams Media Corporation, For many small and growing businesses, first-rate customer service can often be the key factor between success and failure. In this invaluable volume, service management authority Steven Albrecht shows how to develop the high quality service programs that keep customers coming and leaves the competition in the dust. Service, Service, Service helps you: - Write a real mission statement - Create both evolution and revolution in service quality - Fully understand your customers - Empower your employees - Build customer loyalty Complete with success stories, methods for charting your service cycles, and plans for a service recovery program, Service, Service, Service, can be every business's secret weapon.

Sony Vocal Microphone F-V120 NUOVO DA APRIRE

Vendo Sony Vocal Microphone F-V120 NUOVO DA APRIRE causa inutilizzo! Caratteristiche: - Uni-directional, dynamic microphone is compact and affordable - Wide frequency response range (60Hz to Hz) is ideal for recording speech or music - Built-in on/off switch allows for specific use while on a stage - Long cord (3 meters) is designed for active and mobile use - UniMatch mini-plug for use with all types of components

Transition Education and Services for Students with

ISBN: , SKU: , AUTHOR: Sitlington, Patricia L. / Neubert, Debra A. / Clark, Gary M., PUBLISHER: Merrill Publishing Company, This book covers the transition of individuals with mild to severe disabilities from a school-age program to all aspects of adult life. The text addresses not only the transition of students with disabilities to employment, but also the transition to future living and post-secondary educational environments. Self-determination, interpersonal, and community integration knowledge and skills are integrated throughout. "Transition Education and Services for Students with Disabilities" builds upon the success of past editions and continues to expand content to include students with severe disabilities and students at the elementary and middle school levels. This text addresses the "ideal "and the "real "in terms of the relationship of the field of transition education and services to the standards-based reform movement in education. This book is intended for use by those in pre-service education programs at the undergraduate and graduate level, as well as those currently teaching in secondary special education programs and/or providing transition education and services.

HP Netserver LPr

powerful, high-density, ultra-thin server that delivers performance and value The HP Netserver LP r is an ultra-thin rack-optimized server that offers superior performance and scalability for customers who want to grow their business without growing their valuable data center space. The LP r is ideal for dedicated applications as well as Web-hosting, Internet/intranet, proxy, caching, access, DNS, infrastructure, or file and print services for both fast-growing Internet service providers and corporate enterprise customers. The product's ultra-thin 1U form factor delivers rack space optimization without sacrificing performance, expandability, serviceability, or manageability features high-density--1U form factor allows you to install up to 42 servers and 84 Intel® Pentium® III CPUs in one rack best value--ideal server for infrastructure and Web-hosting applications with an Intel Pentium III processor at 1GHz, three internal hot-swappable hard drives, external SCSI port, open 64-bit I/O slot, and up to 4GB memory support manageability--end-to-end management software solution that increases your IT productivity while maximizing server uptime superior rack deployment--complete toolless solution that enables you to seamlessly integrate and deploy the LP r into a wide variety of customer environments low total cost of ownership--Web-enabling performance, easy serviceability, and space-saving form factor provide you with the best customer value key specifications performance processor Intel Pentium III processor at 1GHz with 133MHz front side bus cache 256KB ECC L2 on-die cache per processor ECC memory 256MB 133MHz ECC SDRAM standard 4GB maximum capacity (4 DIMM slots) Supports 128MB, 512MB, and 1GB DIMM I/O expansion slots One open full-length 64-bit, 33MHz PCI slot SCSI controller

The Kid's Guide to Service Projects: Over 500 Service Ideas

ISBN: , SKU: , AUTHOR: Lewis, Barbara A., PUBLISHER: Free Spirit Publishing, This new edition of Free Spirit's best-selling youth service guide includes a refreshed "Ten Steps to Successful Service Projects" plus hundreds of up-to-date ideas for projects--from simple to large-scale. At a time when U.S. President Barack Obama has called for increased participation in community service, this revitalized book is sure to find a whole new audience of eager young change-makers. Acquista Ora

The Changing Role of Social Care

ISBN: , SKU: , AUTHOR: Hudson, Bob, PUBLISHER: Jessica Kingsley Publishers, Focusing on the enormous organizational and cultural changes that local authority social services have undergone since the NHS and Community Care Act, this volume provides an overview of the structure and function of social care at practice, management and policy levels. It contains contributions from leading academics, researchers and practitioners in the UK, and also includes chapters on the experiences of the rest of Europe and the US. The contributors examine the impact and effectiveness of key shifts in the weighting of responsibility of central and local government; who the purchasers and providers of social care are; the interaction between social services and other agencies; the relationship between voluntary and statutory sectors; and the involvement of users and carers in service design and provision. They assess the significance of the breakdown of the traditional distinctions and roles underlying social care, and lay the foundations for effective and coordinated future policy, practice and research. With the publication of the Labor Government's White Paper Modernizing Social Services, the future of social care is set for yet more upheaval. This volume will provide an indispensable overview of the evolution and destiny of local authority social services for students, practitioners and managers.

Drama, Stage, and Audience

ISBN: , SKU: , AUTHOR: Styan, J. L., PUBLISHER: Cambridge University Press, This book shows how a play 'works' in the theatre: how it generates life, meaning and excitement on the stage for the audience. It is self evident that a play must communicate or it is not a play at all. Professor Styan argues that, while communication in drama begins with the script, the value or power of a play must be tested upon an audience. In the theatre experience, it is not so much the elements of drama on the stage or the perceptions of the audience which are important, as the relationships between them. It follows that the study of drama is the study of how the stage compels its audience to be involved in its actual processes; it is a study of a particular social situation. Professor Styan discusses in detail the particular social situation, conditions of performance and physical playhouse in which a play thrives. There is a wealth of examples from all periods of Western drama. He especially deals with plays which make no pretence to 'realism', and much of the discussion turns upon the power and success of Shakespeare as a playwright. This book will appeal to students, actors and directors of drama, as well as the theatregoers. Professor Styan's insistence on criticism based on the theatrical experience will make this an important book for other drama critics.

Broadband: Should We Regulate High-Speed Internet Access?

ISBN: , SKU: , AUTHOR: Crandall, Robert W. / Alleman, James H. / Hahn, Robert W., PUBLISHER: American Enterprise Institute Press, There is widespread concern in the telecommunications industry that public policy may be impeding the continued development of the Internet into a high-speed communications network. In the absence of ubiquitous, high-speed broadband Internet connections for residential and small-business customers, the demand for IT equipment and new Internet service applications may stagnate. Broadband policy is controversial in large part because of the differences in the regulatory regimes faced by different types of carriers. Cable television companies face neither retail price regulation of their cable modem services nor any requirements to make their facilities available to competitors. Local telephone companies, on the other hand, face both retail price regulation for their DSL service and a requirement imposed by the Telecommunications Act that they unbundle their network facilities and lease them to rivals. Finally, new entrants are largely unregulated, but many rely on facilities leased from the incumbent telephone companies at regulated rates to connect to their customers. This asymmetric regulation is the focus of this volume, in which telecommunications scholars address the public policy issues that have arisen over the deployment of new high-speed telecommunications services. Robert W. Crandall is a senior fellow in the Economic Studies program at the Brookings Institution. His previous books include (with Martin Cave) Telecommunications Liberalization on Two Sides of the Atlantic () and (with Leonard Waverman) Who Pays for Universal Service? (Brookings ). James H. Alleman is an associate professor in interdisciplinary telecommunications at the College of Engineering andApplied Science, University of Colorado, on leave at Columbia University.

The Maturing Marketplace: Buying Habits of Baby Boomers and

ISBN: , SKU: , AUTHOR: Moschis, George P. / Lee, Euehun / Mathur, Anil, PUBLISHER: Praeger, The buying habits of baby boomers really do differ from those of their parents. The authors show how marketers can use each group's consumption patterns to reach both markets most effectively. Another insight: buying habits of these groups differ according to the product or service offered. By analyzing each cohort's buying habits in various purchasing situations, the book dramatizes the need for customized marketing strategies. Based on two national surveys conducted by the Center for Mature Studies, Georgia State University, the book will be essential for marketing professionals and their academic colleagues. Moschis and his coauthors concentrate on food products, apparel, footwear, drugs and cosmetics, housing, technology products and telecommunications services, health care, travel and leisure, and financial and insurance services. They cover preferences for selected products and services, patronage habits, methods of purchasing, motives for preferences for specific brands and services and for payment methods, and reasons for buying direct. Each chapter addresses a specific product or service category and includes analyses of survey respondents by demographic and lifestyle characteristics and media use habits. The book concludes with a discussion of the implications of their research and the ways in which it will lead marketers to design more effective strategies, not only today but in the future.

New Directions for Mental Health Services, Families Coping

ISBN: , SKU: , AUTHOR: Lefley, Harriet P., PUBLISHER: Jossey-Bass, This volume offers both a longitudinal and a cross-sectional perspective on involving families in the treatment of adults with severe and persistent psychiatric disorders. Mental illness is experienced, both by patients and by their families, in a historical and cultural context that varies across time, geography, personal space, and the life cycle of the illness. This sourcebook views culture in a broad sense--as a set of shared beliefs, values, behavioral norms, and practices that characterize a particular group of people who share a common identity--and examines the impact of cultural differences on mental health theory and treatment. This issue offers practice guidelines and suggestions for further research in the area of culturally competent mental health care services. This is the 77th issue of the quarterly journal "New Directions for Mental Health Services."

Three Minutes with God: A Weekly Devotional for Inspiration

ISBN: , SKU: , AUTHOR: Bailey, Jarvis E., PUBLISHER: Authorhouse, Three Minutes With God was written for busy people -those who can't always make the time for devotions, but who realize the value it can add to their quality of life. The methodology is simple - read, reflect and respond. The scripture and the devotion are the same for the entire week, and there's an opportunity for journaling and praying, as well as a call to action. The book is a practical resource that is easy to use. The reader, rather than feeling burdened by another task, will be encouraged and excited by the opportunity to slow down for a moment with God-three minutes to be exact.

75 Readings Plus

ISBN: , SKU: , AUTHOR: Smith, Charlotte / Buscemi, Santi V., PUBLISHER: McGraw-Hill Humanities/Social Sciences/Langua, "75 Readings Plus" is a version of the best-selling "75 Readings" that supplies additional guidance for student readers. Both books are rhetorically arranged and collect the most popular essays for first-year writing. The readings represent a wide variety of authors, disciplines, issues, and interests, and at ten dollars less than most composition readers, 75 Readings Plus is an excellent value for students.

Valiant Volunteers

ISBN: , SKU: , AUTHOR: Johnson, Terry L., PUBLISHER: Authorhouse, When World War I began in August , a number of young Americans volunteered for service with either the Foreign Legion or one of the ambulance services. A number of them entered French Aviation. An even smaller number formed Nieuport 124, a squadron of American pilots commanded by French officers, the famous Lafayette Escadrille. This is the beginning of their story...

Not for Tourists Guide to Los Angeles

ISBN: , SKU: , AUTHOR: Not for Tourists Guides, PUBLISHER: Not for Tourist, The Not For Tourists Guide to Los Angeles is the essential urban handbook that thousands of Los Angelenos rely on daily. It divides the city into fifty-seven mapped neighborhoods and pinpoints all of the essential services and entertainment hotspots with NFT 's user-friendly icons. The guide also includes a foldout highway map covering all of Los Angeles. Everything from supermarkets, cafes, bars, and gas stations to information on 24-hour services, beaches, public transportation, and city events NFT will help you find a boutique for an Oscar gown and then show you how to get there.

The Power of Language: Selected Proceedings from the Second

ISBN: , SKU: , AUTHOR: Castillo-Speed, Lillian / Reforma / Garza de Cortes, Oralia, PUBLISHER: Libraries Unlimited, For the first time, an authoritative compendium of collective thought and experience has been created to form a powerful standard for Spanish-language-oriented library services. This selection of 20 papers is the one resource to turn to when it comes to establishing or revising your current library policies and collection development guidelines as well as creating an empowering vision for the future. An indispensable tool for librarians, library staff, faculty and students of library science, and everyone who has an obligation to provide quality library services to speakers of Spanish

Beginning SQL Server for Visual Basic Developers

ISBN: , SKU: , AUTHOR: Willis, Thearon, PUBLISHER: Wrox Press, This is the only book that provides comprehensive coverage of SQL Server specifically from a Visual Basic programmer's point of view. SQL Server is now the first choice for the Visual Basic developer wanting a more powerful, reliable and sophisticated database than MS Access can provide. SQL , is tightly integrated with Windows , offering more support for XML and much improved OLAP (Online Analytical Processing) services. This book is for VB developers who want to integrate SQL Server into their applications. It covers everything needed to work with SQL Server , including topics such as SQL Server tools, managing database security, building and deploying English query applications, and more.

Digital advertising & pr…

Digital Advertising & PR Specialist Today we are looking for a Digital Advertising & PR specialist, who will join the Brand and Advertising Department our corporate team that supports demand, through the delivery of creative and consumer-relevant communication campaigns on each online and offline media channel, and develops Brand's value through the global application of its positioning and its visual identity. The person will be responsible for managing the all digital advertising processes and for creating new opportunities to expand the Brand visibility on communication external channels. Maggiori dettagli nella sezione riservata agli utenti Premium. Inserzionista: Mediamatch

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