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Project Manager
Lottoland give 8 million customers worldwide the chance to win astronomical record payouts by betting on the worldâs biggest and most exciting lotteries. Weâre a proud disrupter that offers jackpots into the hundreds the millions, reinventing the dream of becoming an instant multi-millionaire every day. We are one of the most innovative companies in the world and weâre confident that our newest products are set to revolutionise gaming.... but we canât do it alone.Do you have a talent to share with us? Location:  Gibraltar Contract type:  Full time We are looking to recruit an experienced Project Manager  to be a key driver for our strategic and tactical projects. This role is responsible for managing business and development projects by ensuring excellent planning, communication and professional relationships within a rapid and agile delivery environment. The role: The ideal candidate will demonstrate an ability to be innovative in the scoping, definition, management and implementation of our projects. This is an exciting opportunity for the right candidate to join a leading online business and take an active role in its expansion. The successful candidate must have a demonstrable track record of project management and show leadership, management, and business analysis skills. You will be a self-starter, lateral thinker and someone who rises to challenges whilst working in a high paced and dynamic business. This experience, coupled with your attention to detail will enable you to: Define project management methodologies to ensure quality and consistency of project delivery Co-ordinate the project team with the authority and responsibility for running projects on a day-to-day basis Develop and maintain project plans Identify, manage and plan for project risks including contingency Assist in the definition of appropriate technologies required to deliver the service Work closely with product and other teams to ensure quality, effective and timely delivery Define, schedule and execute formal meetings Provide regular reporting and communication to stakeholders Champion and drive standards to improve successful first-time product acceptance Manage project budget and support the financial targets of the business by managing operational costs Excellent and demonstrable project management skills (within a high technology environment) A strong history of delivering small and regular projects to a large-scale internet business Experience of working within both Agile & Waterfall project management methodology Online experience essential ideally gained within the online gaming industry or understanding of the gaming landscape Ability to work effectively as part of both small teams and larger formal groups Experience of managing projects within a high change, highly matrixed business where active prioritization is required at all times Strong IT skills with the ability to quickly learn Detail focused but able to see the âbig pictureâ and maintain progress The Person: Strong work ethic: Understand ethical behaviour and business practices, behave consistently with these standards and aligns with the values of the organization Communication skills: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques within the team, internal and external stakeholders. Give and receive constructive feedback Excellent organizational skills: Set priorities, develop a work schedule, monitor progress towards goals, track details/activities. Delivery focused, result-oriented, self-disciplined, flexible, excellent time management Efficient, collaborative, diligent, motivated Team player: Work cooperatively and effectively with others to set goals, resolve problem, and make decisions that enhance organizational effectiveness Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities Lottoland Benefits: Competitive salary Annual bonus based on quality and performance 25 days holiday and 12 days Gibraltar bank holidays International premium healthcare Subsidised gym membership within a variety of locations in Gibraltar Continuous learning/development opportunities and progressive career paths. Tailored relocation packages to meet your needs to support your transition Cultural Fit: Lottoland is a dynamic, creative and technologically advanced organisation. Passion for innovation is a strength that is valued in Lottoland employees. Managers need to inspire and develop their teams to get the most out of them. Putting customers first is key to Lottolandâs success as is collaboration across the business. Employees are empowered to do their best but held accountable for their actions. Grit and determination is a prerequisite for all Lottolanders. Honesty, integrity and trust are a given. Lottoland could be just the place for you. We like it here and weâre sure you will too!  Our corporate website has lots more information - check it out!  www.lottolandcorporate.com Â
VIP Campaign Manager
Lottoland give 8 million customers worldwide the chance to win astronomical record payouts by betting on the worldâs biggest and most exciting lotteries. Weâre a proud disrupter that offers jackpots into the hundreds the millions, reinventing the dream of becoming an instant multi-millionaire every day. We are one of the most innovative companies in the world and weâre confident that our newest products are set to revolutionise gaming.... but we canât do it alone.Do you have a talent to share with us? Location:  Gibraltar Contract type:  Full time Closing date:  (Extended to 31st October)  THE ROLE The CRM VIP team is central to the growth of the company â leading all customer relationship strategy, communications and campaign execution. Your role will be to plan and execute customer-focused communications with top priority on our gaming products, to drive revenue, upsell, cross-sell and reactivation for our VIP markets (currently Germany, Austria and UK), for the VIP segment.  MAIN RESPONSIBILITIES Take ownership of the VIP campaign planning with focus on gaming products. Implement the campaigns to achieve budget targets for your markets. Campaign definition to be based on VIP customers and data insights as well as business goals. Implement the Contact Plan using the wide variety of communication tools â email, SMS, push, calls and on-site. Campaign implementation to be tightly controlled, reviewed and planned to ensure adherence to timings and excellence in execution. Pull together all campaign elements â briefing (or writing) copy / creating offers/ briefing marketing support teams/ creating content / building communication method/ work closely with the VIP Campaign Executive, VIP Account Managers and the Games Team. Provide and analyse performance reporting (at campaign and customer level) to Head of VIP and other stakeholders, with a view to optimising commercial return and engagement on all communications. This should be on a weekly and end of month basis as well as on an ad hoc basis when required. Build and implement a long-term campaign plan focused on the lifecycle journeys (on-boarding, churned, potential VIP, potential upgrade, reactive ex-vips). Support execution of communication especially for the English markets. Design and deliver tests across all communications to improve engagement and impact. Adopt a test, learn and control approach to ensure continuous optimisation of results. Ensure thorough QA of all campaigns â following QA guidelines closely. Ensure bonus policy is followed at all times. Assist with VIP project and task initiatives as and when required â acting as a key support for the Head of VIP. Identify key opportunities to enhance the player experience and improve retention rates and profitability including cross sell opportunities. Work closely with the VIP Account Managers, Games Team, MKTO Operations, RTM, Country Managers, Creative, CRM and BI teams to ensure fruitful stakeholder management and collaboration. Take ownership of Campaign related incidents through to resolution. Ensure all communications meet advertising, regulatory and legislative standards. English speaker with exceptional written and verbal communication skills. German language would be advantageous. Min of 5 years gaming experience or equivalent combination of education and work experience. Highly proactive, creative and organised â able to manage a project from start to finish/ review. Ability to act on changing priorities - flexibility and openness to change are key. Strong analytical skills. Ability to analyze data and make recommendations. Strong reporting skills, create reports to analyse campaign results Ability to work in self-directed, fast-paced, results oriented environment. Good team player capable of coordinating multiple projects simultaneously. Gibraltar â a home in the sun. A subtropical Mediterranean climate, eclectic cultural influences, breathtaking landscapes, and beautiful beaches make Gibraltar the perfect European holiday getaway â so  imagine how special it is to live here! Furthermore, since Gibraltar wages buy an almost luxury standard of living in the south of Spain, many people who work here actually commute from one of the nearby towns on the Costa del Sol. Itâs an exquisite part of the world, filled with luscious coastline, amazing surfing spots, delicious food and unique Andalusian customs, traditions and cultural heritage. Every day is an adventure and youâll be joining tonnes of other German expats who have made the leap for this unique lifestyle opportunity. Lottoland Benefits: Competitive salary Quarterly bonus based on quality and performance 25 days holiday and 12 days Gibraltar bank holidays International premium healthcare Subsidised gym membership within a variety of locations in Gibraltar Continuous learning/development opportunities and progressive career paths. Tailored relocation packages to meet your needs to support your transition Cultural Fit: Lottoland is a dynamic, creative and technologically advanced organisation. Passion for innovation is a strength that is valued in Lottoland employees. Managers need to inspire and develop their teams to get the most out of them. Putting customers first is key to Lottolandâs success as is collaboration across the business. Employees are empowered to do their best but held accountable for their actions. Grit and determination is a prerequisite for all Lottolanders. Honesty, integrity and trust are a given. Lottoland could be just the place for you. We like it here and weâre sure you will too!  Our corporate website has lots more information - check it out!  www.lottolandcorporate.com