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The Unofficial Guide to the Best RV and Tent Campgrounds in

ISBN: , SKU: , AUTHOR: Hamby, Stuart / Walton, Grace, PUBLISHER: John Wiley & Sons, "The Unofficial Guide to the Best RV & Tent Campgrounds in the Southwest & South Central Plains" features candid reviews and ratings of over 350 campgrounds in Arkansas, Colorado, Kansas, Missouri, New Mexico, Oklahoma, and Texas. It includes: Detailed profiles and overall quality ratings of the best campgrounds for both RVers and tent campers Complete information on rates, hook-ups, and facilities Campgrounds rated for beauty, quiet, privacy, security, and amenities The only campground series with candid ratings for quality and value Easy-to-follow directions to each campground Tips on fun things to see and do near each campground Practical advice on RV repairs and maintenance

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B&C 15 NA w (38 cm.) x 2

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visivo vestito rosa starlovely, tacco alto, tela profumo per

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Service Quality: Research Perspectives

ISBN: , SKU: , AUTHOR: White, Susan S. / Schneider, Benjamin, PUBLISHER: Sage Publications (CA), "This book is not a 'one-minute' guide for managers in search of alleged quick-fixes of service quality. Instead, it is thirty years of accumulated theory and research that can help serious students understand and analyze this complex phenomenon. The book succeeds in embedding the often overlooked customer within organization studies, using the interdisciplinary approach that scholars preach but seldom practice, and closing with an agenda for future research that others might even find worth pursuing." --Dr. David E. Bowen, Professor of Management and Dean of Faculty and Programs, Thunderbird"Schneider and White promise to deliver insight into the intriguing intricacies of providing excellent services. They deliver sagacity, the intelligent application of knowledge. They do this by being eclectic, disciplined, and thoughtful... Facts about service - what it is, how it happens, what is required to make it better - thankfully dominate this book, supported by good thinking and good methods. No one interested in service quality should miss this book. There is no other book like it." --Rick Guzzo, Ph.D., Mercer Human Resource Consulting"The coverage is excellent. Among other things, it does a nice job of providing a rationale for why researchers and managers need to understand the perspectives of their customers." --Susan E. Jackson, Ph.D., Rutgers UniversityThe last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. Scholars and researchers in a number of disciplines, including marketing, human resources I/O psychology, sociology, and consumer behavior, have all made substantial contributions to understanding what service is, howservice and service delivery quality are experienced by customers, and the role of employees and their organizations in service delivery. Service Quality: Research Perspectives presents a comprehensive overview and analysis of the field and its research, including its growth, emerging trends, and debates. Authors Benjamin Schneider and Susan S. White cover the diverse conceptual and empirical approaches that characterize thinking and research on service quality, especially service delivery. It introduces the concept of service and the important ways service production can differ from goods production. It also presents a history of the concept of product quality and the emergence of concern for service quality. Key Features Summarizes conceptual and empirical research from the marketing perspective on the measurement of service quality and customer satisfaction Deals with concepts and approaches to service characteristic of operations management, especially the role of customer variability in service production Introduces research promoting the linkage of service climate experienced by employees to the service quality experienced by customers Presents several HR/OB approaches to organizational design and useful frameworks for integrating ide

NBA Collection Original Basketball Hoop 1/6 Enterbay

ENTERBAY Real Masterpiece NBA collection was a great success. To enrich the accessories for this collection, fans can purchase this newly developed 1/6 Scale Basketball Hoop with shot clock.Reference from the actual size and design of a real basketball hoop. innovative product to create endless fun!! Fans may wish to purchase our NBA Collection figurines & the 1/6 Basketball Hoop with Basketball shot clock to simulate an exciting game! Ideal NBA merchandises for all NBA and basketball fans.- High-definition transparent acrylic plastic board- An orange hoop of high quality metal, with rope nets that can rebound automatically- The pillar is wrapped in soft, high-quality EVA sponge and also comes with a high quality metal casting base to secure a stable display. It also has special paint effect applied on, which gives a better texture- The electronic shot clock at the top can be set to difference modes, and can produce the end of game signal- Battery is not included- Scale: 1/6- Dimensions: 80 x 30,5 cmCodice a Barre / EAN Barcode: Produttore/ Manufacturer: ENTERBAYGenere prodotto / Theme:

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- High quality Messenger Bag- Officially licensed- Material: 100% Polyester- Size: 38 x 30 x 10 cm

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