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Service, Service, Service: A Secret Weapon for Your Growing

ISBN: , SKU: , AUTHOR: Albrecht, Steven, PUBLISHER: Adams Media Corporation, For many small and growing businesses, first-rate customer service can often be the key factor between success and failure. In this invaluable volume, service management authority Steven Albrecht shows how to develop the high quality service programs that keep customers coming and leaves the competition in the dust. Service, Service, Service helps you: - Write a real mission statement - Create both evolution and revolution in service quality - Fully understand your customers - Empower your employees - Build customer loyalty Complete with success stories, methods for charting your service cycles, and plans for a service recovery program, Service, Service, Service, can be every business's secret weapon.

Prentice Hall Math Geometry Daily Notetaking Guide c

ISBN: , SKU: , AUTHOR: n/a, PUBLISHER: Prentice Hall, Prentice Hall Mathematics offers comprehensive math content coverage, introduces basic mathematics concepts and skills, and provides numerous opportunities to access basic skills along with abundant remediation and intervention activities.

Thinking Mathematically

ISBN: , SKU: , AUTHOR: Blitzer, Robert F., PUBLISHER: Prentice Hall, Bob Blitzer's books are known for their well-conceived, relevant applications and meticulously annotated examples. This book gives readers the skill-building, practice, applications, and technology needed to foster an appreciation of mathematics. Maintains Blitzer's exceptional writing style that helps readers relate to and grasp the material. Contains new, innovative applications such as “ Mammography Screening, ” “ Political Ideology of U.S. College Freshmen, ” and “ Nature's Life Cycles and Prime Numbers.” Includes new exercises and more Study Tip Boxes throughout. A handy reference for anyone needing to brush up on their mathematics skills.

Social Ecology

ISBN: , SKU: , AUTHOR: Guha, Ramachandra, PUBLISHER: Oxford University Press, USA, Social Ecology brings together a selection of pioneering essays on a subject of increasing interest to sociologists and social anthropologists. With the growing awareness of the causes and consequences of environmental degradation, the once neglected field of social ecology has assumed enormous theoretical and practical importance. The essays assembled in this anthology provide a state of the art survey of the field as well as an orientation to future research. As the first such anthology of its kind, it provides a compact and analytically sophisticated overview of environment and society in contemporary India. It should be of great interest to administrators, activists, and development professionals as well as students and scholars working in the field.

Learn Library of Congress Subject Access Second North

ISBN: , SKU: , AUTHOR: Ganendran, Jacki / Farkas, Lynn, PUBLISHER: Total Recall Publications Inc., LEARN LIBRARY OF CONGRESS SUBJECT ACCESS Second North American Edition A Practical Workbook For Learning Library of Congress Subject Access Two experienced library educators and librarians take a practical approach in teaching subject access, focusing on Library of Congress Subject Headings and the Library of Congress Subject Cataloging Manual. They provide plentiful, clear explanations and examples; numerous exercises with answers; a glossary; a bibliography; and an index. The authors also include free-floating subdivisions, pattern headings and MARC codes for ease of use. This second edition reflects practices as recorded in the 28th edition () of Library of Congress Subject Headings and the online version of the Subject Cataloging Manual current in December . The book is suited to the needs of students of librarianship, both at the professional/masters level and at the paraprofessional/technician level, and to library staff seeking to upgrade their knowledge and skills.a useful self-teaching or classroom text. It should be considered for supplementary use even by teachers who may not assign it as a regular text, as its thorough explanations and exercises will be useful in any related teaching situation. Library Collections, Acquisitions, and Technical Services review of the first edition Learn Library of Congress Subject Access is one of nine study guides in the Library Education Series. Please see the back of this book for a complete listing, or visit www.totalrecallpress.com for more information. Jacki Ganendran is a highly experienced educator who has taught library and information science in universities and colleges of technicaleducation and has also worked as a corporate trainer and workshop facilitator. She began her library career as a cataloger at the National Library of Australia in the s and has been a library manager and an educational manager. She currently works as both an educator and a therapist. Lynn Farkas is currently director of Lynn Farkas Information Services, a consulting company based in Canberra, Australia that specializes in the practical management of organizational knowledge. Her particular interests include subject analysis, thesaurus development for portal sites, knowledge management applications, metadata and database indexing. She has developed national bibliographic databases in health and multiculturalism for the Australian government and indexed for most of the national databases in Australia. Before founding her own company, Lynn worked as a special librarian, indexer and librarianship lecturer, teaching both reference and cataloging subjects. Table of Contents Introduction 1. Introduction to Subject Cataloging 2. Introduction to LCSH 3. Assigning Subject Headings 4. MARC 5. Subdivisions 6. Free Floating Subdivisions & Pattern Headings 7. Geographic Names & Subdivisions 8. Names 9. Subject Authority Files 10. More Practice MARC

Mathematics: Its Power and Utility [With Infotrac]

ISBN: , SKU: , AUTHOR: Smith, Karl J., PUBLISHER: Thomson Brooks/Cole, This liberal arts math textbook places an emphasis on problem-solving, step-by-step instruction, and well thought-out pedagogy in every chapter. Smith's approach helps math-anxious students build confidence, develop critical-thinking skills, and communicate about mathematics.

Optimal Control of Differential Equations

ISBN: , SKU: , AUTHOR: Pavel, Nicolae H. / Pavel, Pavel H., PUBLISHER: CRC Press, "Based on the International Conference on Optimal Control of Differential Equations held recently at Ohio University, Athens, this Festschrift to honor the sixty-fifth birthday of Constantin Corduneanu an outstanding researcher in differential and integral equations provides in-depth coverage of recent advances, applications, and open problems relevant to mathematics and physics. Introduces new results as well as novel methods and techniques "

Inequality, Democracy, and Economic Development

ISBN: , SKU: , AUTHOR: Midlarsky, Manus I., PUBLISHER: Cambridge University Press, The relationship between inequality and democracy is a compelling one for the contemporary social scientist. This book addresses questions raised as early as the time of Aristotle, and continue through Marx to the present day. Theories of inequality in relation to democracy are explored, and the book focuses on the sources of democracy, the relationship between economic development and thresholds of democracy, and finally responses to democratization. As the gap between rich and poor widens within and between nations, the subject of this book becomes increasingly important worldwide.

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Technical Physics

ISBN: , SKU: , AUTHOR: Bueche, Fred / Bueche, F. / Bueche, Frederick, PUBLISHER: John Wiley & Sons, The basic nature of the text remains the same but numerous modifications have been made to enhance its teachability. Photometry units and definitions are now consistent with the latest publications. A discussion of ideal fluid flow with Bernoulli's equation and the conservation of mass has been added. An expanded mathematics section of the appendix includes logarithms and their equations as well as approximations and trigonometric identities. Problems are greater in both number and variety.

Adorno's Negative Dialectic: Philosophy and the Possibility

ISBN: , SKU: , AUTHOR: O'Connor, Brian, PUBLISHER: MIT Press (MA), The purely philosophical concerns of Theodor W. Adorno's negative dialectic would seem to be far removed from the concreteness of critical theory; Adorno's philosophy considers perhaps the most traditional subject of "pure" philosophy, the structure of experience, whereas critical theory examines specific aspects of society. But, as Brian O'Connor demonstrates in this highly original interpretation of Adorno's philosophy, the negative dialectic can be seen as the theoretical foundation of the reflexivity or critical rationality required by critical theory. Adorno, O'Connor argues, is committed to the "concretion" of philosophy: his thesis of nonidentity attempts to show that reality is not reducible to appearances. This lays the foundation for the applied "concrete" critique of appearances that is essential to the possibility of critical theory. To explicate the context in which Adorno's philosophy operates--the tradition of modern German philosophy, from Kant to Heidegger--O'Connor examines in detail the ideas of these philosophers as well as Adorno's self-defining differences with them. O'Connor discusses Georg Lukacs and the influence of his "protocritical theory" on Adorno's thought; the elements of Kant's and Hegel's German idealism appropriated by Adorno for his theory of subject-object mediation; the priority of the object and the agency of the subject in Adorno's epistemology; and Adorno's important critiques of Kant and the phenomenology of Heidegger and Husserl, critiques that both illuminate Adorno's key concepts and reveal his construction of critical theory through an engagement with the problems of philosophy.

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Great Paintings of the World

ISBN: , SKU: , AUTHOR: Guillou, Jean-Francois, PUBLISHER: Quadrillion Media LLC, Approaching painting from a thematic rather than chronological viewpoint, Great Paintings of the World offers the art lover a unique opportunity to examine some of the most exquisite masterpieces of Western painting from a novel perspective. Illustrated with over 150 superb color photographs, the book covers such subjects as religious painting, portraiture, still life, and landscape, focusing on the subject itself as well as the way it is represented. Thought-provoking and visually stunning, it provides a unique insight into some of the greatest paintings from the history of art.

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Recommended Reference Books for Small and Medium-Sized

ISBN: , SKU: , AUTHOR: Wynar, Bohdan S., PUBLISHER: Libraries Unlimited, Essential for reference work and indispensable for collection development, this book allows you to locate the best new works in a given field through its convenient subject arrangement; to consult other published reviews from the citations provided; and to compare price, scope, and coverage of reference books in a particular subject area. The more than 500 books reviewed in this 19th annual edition have been selected from American Reference Books Annual (Libraries Unlimited, ) as the most valuable, recent (most from , some from ) reference titles for smaller libraries.

Afr Am Voices 2v

ISBN: , SKU: , AUTHOR: Straub, Debroah / Straub, Deborah Gillan, PUBLISHER: UXL, With "African American Voices," your students will discover 35 full or excerpted speeches and other notable spoken works of African Americans. Covered are famous oral presentations such as Martin Luther King, Jr.'s "I Have a Dream" and Sojourner Truth's "Ain't I a Woman?" speeches, as well as lesser-known and harder-to-find orations, such as Fannie Lou Hamer's chilling testimony to the Democratic National Convention about her efforts to register to vote in Mississippi in . Each entry is accompanied by an introduction and boxes explaining terms and events to which the speech refers. The 2-vol. set also contains 90 black-and-white illustrations, a timeline and a subject index.

Physics of Materials

ISBN: , SKU: , AUTHOR: Quere, Yves / Quere, Y. / Quere, Quere, PUBLISHER: CRC Press, Few areas of science are as interdisciplinary as materials science. Chemistry, physics, mechanical engineering, and mathematics each play a part within it. The role of physics is to describe the objects, effects and phenomena at different scales (micro-, meso-, and macroscopic) as precisely as possible. Physics of Materials addresses this description at the elementary level. Based on an undergraduate level course taught at the Ecole Polytechnique, France, the main emphasis is on the conduction related phenomena (electronic properties) and the plastic behavior (ionic properties) of materials, such as metals and alloys, semiconductors, and ceramics. It assumes a basic grounding in statistical physics, quantum mechanics and elasticity but does not require prior knowledge of solid-state physics, to which it will serve as a useful introduction. The presentation of the course is followed by several examination problems, with solutions, which cover various specific applications of the general concepts and which will enable readers to test their understanding of these concepts.

Fuzzy Sets in Engineering Design and Configuration

ISBN: , SKU: , AUTHOR: Sebastian, Hans-Jur / Sebastian, Hans-Jurgen / Antonsson, Erik K., PUBLISHER: Springer, This work presents some of the most recent research results that apply fuzzy sets to engineering design and configuration problems. These chapters cover the representation and manipulation of imprecise information during the synthesis of new designs and selection of configurations. The authors utilize the mathematics of fuzzy sets to represent information that has not yet been reduced to precise descriptions. In most cases, the mathematics of probability is also used to represent more traditional stochastic uncertainties such as uncontrolled manufacturing variations, etc. Presentations on fuzzy optimization and AHP methods are also included. These (fuzzy) set-based methods have particular application to concurrent engineering techniques.

Scott Foresman Addison Wesley Math Review from Last

ISBN: , SKU: , PUBLISHER: Pearson Scott Foresman, Scott Foresman-Addison Wesley Mathematics (Diamond Edition) is a research-based Pre-K-6 curriculum that focuses on developing students' conceptual understanding and skills through step-by-step instruction. The focus is on key ideas in mathematics, rich problem-solving lessons that build the reading and writing skills necessary for powerful problem solving, and differentiated instructional options to meet the needs of varied learners. Measure the Difference With Scott Foresman-Addison Wesley Mathematics (Diamond Edition), Student Understanding Adds Up, Problem-Solving Skills Multiply, and All Students Advance.

Writing Teaching Learning Math

ISBN: , SKU: , AUTHOR: Meier, John / Rishel, Thomas / Rishel, Thoams, PUBLISHER: Mathematical Association of America (MAA), Meier and Rishel explore the hows and whys of writing in mathematics. How to get started? How to grade assignments? How to introduce good writing into a maths course, and why you should care to do this? And most importantly, why is it so important to get students speaking and writing about mathematics anyway? This book should provide anybody involved in the teaching of mathematics with useful and constructive tools to examine the assignments they are using and the goals they hope to accomplish with them.

The Motorcycle Diaries: A Journey Around South America

ISBN: , SKU: , AUTHOR: Che Guevara, Ernesto / Guevara, Ernesto Che / Wright, Ann, PUBLISHER: Verso, These diaries, written during Che Guevara's riotous motorcycle odyssey around South America, are the subject of a new film being produced by Robert Redford. Verso is re-releasing this bestseller as companion reading to the upcoming film The Motorcycle Diaries, directed by Walter Salles (Central Station) and starring the young Mexican actor Gael Garcia Bernal (Y Tu Mama Tambien) as Che.

Technical Mathematics [With CDROM]

ISBN: , SKU: , AUTHOR: Ewen, Dale / Gary, Joan S. / Trefzger, James E., PUBLISHER: Pearson Prentice Hall, //-->K-, Ewen, Dale, Gary, Joan S., Trefzger, James E., Technical Mathematics, 2/E//--> This book provides readers with necessary mathematics skills. Mathematics provides the essential framework for and is the basic language of all the technologies. Mathematical, problem-solving, and critical thinking skills are crucial to understanding the changing face of technology. It presents the following major areas: fundamental concepts and measurement; fundamental algebraic concepts; exponential and logarithmic functions; right-triangle trigonometry; the trigonometric functions with formulas and identities; complex numbers; matrices; polynomial and rational functions; basic statistics for process control; and analytic geometry. An excellent learning aid and resource tool for engineers, especially computer software, hardware, and peripheral manufacturers. Its comprehensive appendices make this an excellent desktop reference.

Oxford Dictionary of Science

ISBN: , SKU: , AUTHOR: Oxford University Press / Martin, Elizabeth A. / Daintith, John, PUBLISHER: Oxford University Press, Authoritative and up-to-date, this popular dictionary is an ideal reference for both students and non-scientists. Now fully revised and substantially expanded for this new edition, the Concise Science Dictionary provides comprehensive coverage of biology (including human biology), chemistry, physics, the earth sciences, and astronomy, as well as common terms from mathematics and computing. With clear and concise entries, the dictionary also incorporates the latest developments in fields such as genetics, molecular biology, cosmology, particle physics, and fullerene chemistry. New material includes biographical entries, box features, chronologies, and tables; and appendices cover the periodic table, tables of SI units, and classifications of the plant and animal kingdoms.

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