managing for world class quality a primer for executives

Managing for World-Class Quality: A Primer for Executives

ISBN: , SKU: , AUTHOR: Shecter, E. S. / Shecter, Edwin S. / Shecter, PUBLISHER: CRC Press, Schecter contends that proper attention to the quality function in American industry can result in enormous economic benefits to companies, and can help prevent recessions in the US. In this volume he presents information in such a way as to help the manager understand the concept of quality, using

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Customer-Inspired Quality: Looking Backward Through the

ISBN: , SKU: , AUTHOR: Shaw, James G. / Shaw, PUBLISHER: Jossey-Bass, Customer Inspired Quality by James G. Shaw is a superior resource for executives faced with the challenge of improving quality and customer satisfaction cost-effectively, and in ways that help their organizations compete. Shaw, a pioneer in bringing quality improvement from the engineering realm to service processes and organizations, believes that customers are in the best position to define quality for any company. In fact, their definition is the only one that really counts. In his newest book, he takes readers through the methodology necessary to improve processes, and therefore quality, as perceived by the customer. Customer Inspired Quality shows readers, step-by-step, how to: -- Use a Process Profile "RM" to analyze a process from the customer's point of view -- Establish measurements that reflect the customer's definition -- Qualify a process for the six levels of process improvement -- Conduct process improvement reviews Shaw uses real-world examples and situations to illustrate his concepts. Customer Inspired Quality includes: -- Glossary -- Summary charts -- Recommended reading and references -- Basic measurement tools -- Brainstorming tools -- Suggested quality measures

Writing for the Real World 2: An Introduction to Business

ISBN: , SKU: , AUTHOR: Barnard, Roger / Meehan, Antoinette, PUBLISHER: Oxford University Press, USA, Writing for the Real World is a two-level course in writing for practical purposes.

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Promoting Reading in Developing Countries

ISBN: , SKU: , AUTHOR: Greaney, Vincent, PUBLISHER: International Reading Association, This revealing book explores the many obstacles and challenges involved in literacy promotion in the developing world, with specific examples in Africa, South America, and Asia. Editor Vincent Greaney and contributors offer compelling arguments for improving a country's economy through quality education. This volume illuminates the unique challenges faced by Countries with few resources for providing education and supporting publishing efforts. Suggestions also are offered for increasing the developing world's access to quality indigenous reading materials.

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Caring for God's World Ldr

ISBN: , SKU: , AUTHOR: Schut, Jessie, PUBLISHER: Faith Alive Christian Resources, This guide offers plans for four regular sessions and one review session. It also includes music recommendations, ideas for preparing visual aids, and suggestions for opening worship. Order a copy of this guide for each group leader and each teacher.

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The World Almanac for Kids

ISBN: , SKU: , AUTHOR: World Almanac, PUBLISHER: World Almanac Books, With close to 2 million copies sold, The World Almanac "RM" for Kids remains the only annual reference book designed just for kids. The new edition, available here in a durable hardcover binding, is completely updated throughout and features a kid-friendly, full-color format. The World Almanac "RM" for Kids is jam-packed with full-color photos, illustrations, charts and graphs, fun facts and essential information on thousands of topics to help kids with homework and reports.

The World Almanac for Kids

ISBN: , SKU: , AUTHOR: Israel, Elaine, PUBLISHER: World Almanac Books, With close to 2 million copies sold, The World Almanac "RM" for Kids remains the only annual reference book designed just for kids. The new edition, available here in a durable hardcover binding, is completely updated throughout and features a kid-friendly, full-color format. The World Almanac "RM" for Kids is jam-packed with full-color photos, illustrations, charts and graphs, fun facts and essential information on thousands of topics to help kids with homework and reports.

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Managing Smart: 325 High-Performance Tips Every Manager Must

ISBN: , SKU: , AUTHOR: Milgram, Lynne / Treger, Matt / Spector, Alan, PUBLISHER: Gulf Professional Publishing, 'Managing Smart' examines the challenges facing today's management and provides fast, practical answers for solving common workplace situations. It presents step-by-step instructions for mastering more than 300 key real-world management tasks. This condensed business guide includes information on: * Leadership techniques * Labor management * Strategic planning * Time management * Marketing and sales techniques * Career development * Key business concepts * Management tools * Information systems Among many other management topics, 'Managing Smart' also shows you how to: * Set project goals and priorities * Increase efficiency * Comply with employment and labor benefits * Manage finances Management professionals and novices alike will improve their effectiveness, skills, and knowledge with these concise reference tips.

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177 Mental Toughness Secrets of the World Class

ISBN: , SKU: , AUTHOR: Siebold, Steve, PUBLISHER: London House Press, Is it possible for a person of average intelligence and modest means to ascend to the throne of the world class? The answer is YES Not only is it possible - it's being done everyday. This book shows you how. 177 takes youinside the thought processes, habits and philosophies of the world's greatest performers.

Quality Systems and Standards for a Competitive Edge

ISBN: , SKU: , AUTHOR: Isabel Sanchez Jean Louis Racine Jose Luis Guasch Makhtar Diop, PUBLISHER: The World Bank, NA

The Executive Guide to Implementing Quality Systems Total

ISBN: , SKU: , AUTHOR: Mears, Peter / Mears / Voehl, Frank, PUBLISHER: CRC Press, Presenting an unusual and unique system for Continuous Quality Improvement (CQI), this new book is geared for executives who want or need to support quality improvement in their organizations. It is the contributions made by CEO's and upper management that moves the quality process forward, and because of this structure, The Executive Guide to Implementing Quality focuses on the concepts, thinking, and systems necessary for management to operationalize the CQI philosophy. Because quality is not a management problem but rather a problem that involves and requires all people working together at all levels to participate and cooperate, management must engage the organization in the processes that will improve the quality of their goods or services. It is, however, management's job to lead, organize, structure, motivate, and involve the organization in those strategies and systems that will ensure quality improvement. This book explains how to do that. Readers are given a series of exercises and explanations that will help them master the skills and understanding required to identify the management systems they need to support their quality improvement. After reading about a concept, they are asked to contribute to exercises designed to inspire creative and innovative thinking and the exploration of multi-functional options. And because it is the job of management to initiate the quality movement, this book shows how to change defensive thoughts like that won't work for me into what is there that will work here. In addition to showing management how to take the lead in installing CQI in their organization, it also shows how to install the concepts through leadership teams, how to bring out the best in people, how to get top performance from employees and become a world-class organization, and how to reinforce the behaviors necessary to achieve the visions and goals of the organization. This workbook is an easy-and-quick-to-use guide that shows how to identify the support systems that generate desirable outcomes and reinforces them through positive actions.

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Managing Information Technology in Schools: Managing

ISBN: , SKU: , AUTHOR: Crawford, Roger, PUBLISHER: Routledge, The widespread introduction of information technology has had a huge impact throughout the secondary school, yet many schools still encounter problems in that IT is both a subject in itself and also a cross-curriculum skill. Moreover, faced with limited finance and staff skills and knowledge, achieving the necessary balance between the desirable and the practical can be difficult. This book gives guidance to managers and governors on how to formulate a whole school policy for IT, and how to develop strategies for managing IT effectively.

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The World Almanac for Kids

ISBN: , SKU: , AUTHOR: Israel, Elaine, PUBLISHER: World Almanac Books, Now in its fifth annual edition, The World Almanac for Kids is the ultimate reference resource for kids. It presents up-to-the-minute information in a fully-illustrated and easy-to-reference format. Packed with useful information and fascinating facts -- including a special section on the New Millennium -- it's a great tool for homework help and school projects, as well as an entertaining book of fun facts, enticing illustrations, and brain-teasing puzzles. It's perfect for back to school, and it makes a great gift for the inquisitive kid on everyone's holiday list.

Designing Enterprise Client/Server Systems

ISBN: , SKU: , AUTHOR: Gold-Bernstein, Beth / Marca, David, PUBLISHER: Prentice Hall, This book contains a complete, proven set of tools and techniques for reducing the risks and increasing the manageability of client/server projects.The book contains extensive coverage of the organizational and management issues involved in successful client/server planning, followed by an exclusive method for modeling adaptive client/server systems that are business-driven, scaleable, and enable change. Among the many powerful real-world tools this book provides are: specific decision criteria for choosing technical components of a distributed system; methods and guidelines for partitioning data and processing across processors and locations; and techniques for performing traffic analysis even before one line of code is written.All IT executives, project managers, business analysts and implementers of client/server technology.

Hooked on the U.S.A.: Activities for Studying the States

ISBN: , SKU: , AUTHOR: Strouf, Judie L. H., PUBLISHER: Walch Education, Builds skills for cooperative, independent, or whole-class learning. Includes information and activity packets for each of the 50 states, 196 reproducible activities, teaching guidelines, and more.

160 Ways to Help the World: Community Service Projects for

ISBN: , SKU: , AUTHOR: Duper, Linda Leeb, PUBLISHER: Facts on File, This guide for young adults gives ideas and instructions for a wide variety of activities including handling money, conducting drives, obtaining sponsorship, creating publicity, and more.

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