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Creating and Sustaining a Superior Customer Service

ISBN: , SKU: , AUTHOR: Poisant, Jim / Poisant, James, PUBLISHER: Praeger, Poisant reveals the "secrets" of superior customer service organizations. He redefines the role of management and organizations, taking the reader on a journey and discovering the true nature of superior managers and organizations. Those in management positions who seek to understand how to better motivate their employees and better serve their customers will find the answers they are searching for in these pages. Managers will relearn nearly everything they have been taught about the profession of management. Redefining the criteria of power and success, Poisant supplies a blueprint for survival in a competitive environment. Anyone charged with the management of others will find the approach valuable, as will students and scholars of management.

Serving Leader: Five Powerful Actions That Will Transform

ISBN: , SKU: , AUTHOR: Jennings, Ken / Stahl-Wert, John / Blanchard, Ken, PUBLISHER: Berrett-Koehler Publishers, Mike Wilson is a respected consultant charged with the task of building a new practice area in leadership development. During the new project, he learns that his father is very ill and wants his only child to come home and help him with "a few projects." Mike's father is a well-known, retired CEO, and Mike gets his boss's blessing to take as much time as he needs. Unbeknownst to him, Mike's father and boss, longtime friends, have plotted this visit to help Mike learn some needed leadership and life lessons. So begins this compelling narrative that combines a very human story with the classical Greenleaf theory of servant leadership. The second book in the acclaimed Ken Blanchard series (called "powerful testimony" by Brad Orr, CEO of John Burnham & Co) is both a practical guide for effective leadership and a book about the personal journey of growth that real leadership requires.

Lessons to My Children: Simple Life Lessons for Financial

ISBN: , SKU: , AUTHOR: Cohen, I. Mark / Burnett, Weston D., PUBLISHER: LINX Corp, Would you turn over the keys to your financial life over to your children? Lessons to My Children can help you pass on the knowledge and wisdom that will lead to their prosperity and a life of abundance.

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A Journey Through Economic Time: A Firsthand View

ISBN: , SKU: , AUTHOR: Galbraith, John Kenneth, PUBLISHER: Mariner Books, Now in paperback, Galbraith's eyewitness account of the economic trends, watersheds, and foibles of our time is one of his most popular and accessible books yet, translated into a dozen languages. From World War I and the Russian Revolution to the implications of communism's fall, from the "superbly insane decade of the twenties" and the Great Depression to the Reagan era and beyond, the renowned economist here exhibits unmatched wisdom and scope. Whether he is analyzing Keynesian theory or the end of colonialism, the forging of Kennedy's New Frontier, or the "unintended history of the s," this master narrator epitomizes the hindsight and the vision of one who actively influenced many of the events so colorfully chronicled here.

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Nutcracker

ISBN: , SKU: , AUTHOR: Hoffmann, E. T. A. / Koppe, Susanne / Zwerger, Lisbeth, PUBLISHER: NorthSouth, For nearly two hundred years, E. T. A. Hoffmann's tale of the Nutcracker has enchanted readers, inspired artists and composers, and delighted audiences around the world. In cities and towns everywhere, children thrill to annual performances of Tchaikovsky's classic Christmas ballet about a girl named Marie who helps a wooden nutcracker defeat an evil army of mice, and is rewarded by a visit to the magical dream world, the Land of Toys. Lisbeth Zwerger's stunning, all-new interpretation of "The Nutcracker, adapted from the original Hoffmann tale, rounds out the story depicted in the ballet, exploring the background of the feud between the Nutcracker and the seven-headed Mouse King, the true role of the mysterious Drosselmeier, the tragic fate of Princess Pirlipat, the spell cast by Mistress Mousie that is finally broken by loyal Marie, and the satisfying, happily-ever-after conclusion to the great battle and fantastic journey. In pictures filled with wit and whimsy, drama, mystery, and magic, Lisbeth Zwerger transports us to the darkest reaches and brightest beauty of this fairy-tale world.

A Journey in Khorassan and Central Asia. March and April,

ISBN: , SKU: , AUTHOR: Kennedy, Robert John / Kennedy, Bertha Jane Hon, PUBLISHER: British Library, Historical Print Editions, The HISTORY OF TRAVEL collection includes books from the British Library digitised by Microsoft. This collection contains personal narratives, travel guides and documentary accounts by Victorian travelers, male and female. Also included are pamphlets, travel guides, and personal narratives of trips to and around the Americas, the Indies, Europe, Africa and the Middle East. ++++The below data was compiled from various identification fields in the bibliographic record of this title. This data is provided as an additional tool in helping to insure edition identification: ++++ British Library Kennedy, Robert John; Kennedy, Bertha Jane Hon.; p.; .s.24.

XML Security

ISBN: , SKU: , AUTHOR: Dournaee, Blake / Dournee, Blake, PUBLISHER: McGraw-Hill/Osborne Media, Use this book as both an XML primer and to get up to speed on XML-related security issues. Written by the experts at RSA Security, Inc., you'll get inside tips on how to prevent denial of service attacks, and how to implement security measures to keep your XML programs protected.

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Making the Bridegroom's Speech: Know What to Say and When to

ISBN: , SKU: , AUTHOR: Bowden, John, John, PUBLISHER: How to Books, What are the golden rules of speech making? How should you respond to the toast to the bride and groom? And which people do you need to thank and how? The answers to all these questions and more are here in this much-needed book. Now you can make your wedding day speech memorable for all the right reasons -- Add sincerity, sparkle and humor -- Enjoy the big day

Between Heaven and a Hard Place: A Divine Paradox

ISBN: , SKU: , AUTHOR: Bittman, Stew, PUBLISHER: Lionhearted Publishing, A LionHearted Publishing Spiritual Path Edition. The spiritual/healing path comes complete with its pitfalls and pratfalls, its pity parties and power trips, its puns and poetry, its problems and paradoxes. Dr. Stew experiences them all on his journey from his head to his heart, and shares them with wit and wisdom, inspiration and irreverence. This warm and honest travelogue will be an inspiration to anyone who knows their thoughts often get in the way of their dreams. Dr. Stew lives his dream inside and outside his chiropractic practice. The principles of Life are the beacon on his long, strange trip, and are the thread that holds it all together. Barley...

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To tidy up so many gadgets as the most famous droid, R2-D2, this messenger bag is essential. - Use it to go to school, work or just to hang out ! - - Many pockets - - Adjustable strap - - Material: cotton - - Small size. Dimensions: 23x27x8cm - - NEW ! Packaging suitable for hanging

Long in the Tooth

ISBN: , SKU: , AUTHOR: Turrill, David, PUBLISHER: Toby Press, Tin's brother Satchel was a phenomenal baseball talent on the verge of his major league debut when he took his fiancee to meet his brother. He couldn't have known what would happen; that Tin and Wendy would fall in love and break his heart. Faced with sucha betrayal, he simply disappears. Despite this rift, Tin and Wendy spend several blissful years together - until one day Wendy is murdered, bludgeoned to death with a baseball bat. Satchel is the prime suspect. Long in the Tooth is a thriller that mystery lovers will dessply savor as teh multiple twists and turns take them on a journey of startling revelation and discovery.

Rose in Bloom - Louisa May Alcott

ISBN: , SKU: , AUTHOR: Louisa May Alcott, May Alcott, PUBLISHER: Book Jungle, As authors may be supposed to know better than anyone else what they intended to do when writing a book, I beg leave to say thatthere is no moral to this story. Rose is not designed for a modelgirl, and the Sequel was simply written in fulfillment of a promise, hoping to afford some amusement, and perhaps here and there ahelpful hint, to other roses getting ready to bloom. L. M. Alcott, September

The Great Journey, a Pilgrimage Through the Valley of Tears,

ISBN: , SKU: , AUTHOR: John Ross MacDuff, PUBLISHER: Books LLC, NA

Western Himalaya and Tibet A Narrative of a Journey Through

ISBN: , SKU: , AUTHOR: Thomas Thomson, PUBLISHER: General Books LLC, NA

Teachers Today: A Guide to Surviving Creatively

ISBN: , SKU: , AUTHOR: McGrath, Mary, PUBLISHER: Corwin Press, Current cultural and economic conditions can present a range of challenges to teachers, particularly when faced with the complex problems and needs of some students. Within this context, teachers must be able to meet students' educational and emotional needs, while ensuring their own personal survival. This guide uses research findings on teacher stress and burnout' to provide support and encouragement to teachers. Suggestions offered include how to prioritize work, and how to recognize and tap administrative support.

The Flying Carpet of Small Miracles: A Woman's Fight to Save

ISBN: , SKU: , AUTHOR: Jaber, Hala, PUBLISHER: Riverhead Books, An award-winning journalist on a quest to save two orphans of war. Hala Jaber and her husband had spent ten years trying to conceive, only to resign themselves, finally, to a childless future. Instead of being consumed by grief, they threw themselves into their work as journalists, making the decision to go to Baghdad to report on the coming war. Jaber's search for stories led her to two orphans at a children's hospital: Zahra and Hawra. She fought passionately to help them- ultimately even trying to adopt them-before discovering that there is more than one way to love and raise a child, and more than one way to be a mother.

Counterfeit Amateurs An Athlete's Journey Through the

ISBN: , SKU: , AUTHOR: Allen L Sack, PUBLISHER: Pennsylvania State University Press, NA Acquista Ora

From the Depths

ISBN: , SKU: , AUTHOR: Doyle, Gerry, PUBLISHER: McBooks Press, Dr. Christine Myers, a forensic scientist with the CIA, has investigated some of the most heinous crimes ever committed, but nothing could prepare her for the slaughter aboard the "Dragon, "a defecting North Korean nuclear submarine. On board, Christine and a team of Navy SEALs find all the crew members dead, some with their bodies smashed and mutilated, others poisoned from chlorine gas inhalation. Was the gas leak an accident, or was it sabotage? As the SEALS submerge the sub and attempt a clandestine journey to land, Christine tries to piece together the forensic clues. But once the SEALs start dying one by one, the survivors must band together against an unseen enemy--before it's too late.

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The Greatest Hard Rock Guitar: 25 of the Best Guitar Songs

ISBN: , SKU: , AUTHOR: Alfred Publishing, PUBLISHER: Alfred Publishing Company, The greatest rock songs are now at every guitaristas fingertips Each book in the Greatest Rock Guitar series features some of the best songs of its decade or genre, all in full guitar TAB arrangements. The Greatest Hard Rock Guitar features twenty-five of the best songs in hard rock. The variety of favorites spans classic to modern hard rock artists including Creamas aSunshine of Your Love, a aCowboys from Hell, a from Pantera and Motley Crueas aDr. Feelgood.a Pick up your copy and learn your favorites now Titles: Ainat Talkina aBout Love * Bad Company * In-a-Gadda-Da-Vidda * Cowboys from Hell * Donat Stop Believina * Dr. Feel Good * Feel Like Makina Love * Feeling Way too Damn Good * Free Will * Girls, Girls, Girls * Jamieas Cryina * Photograph * Jump * Old Time Rock & Roll * Owner of a Lonely Heart * Remedy * Summertime Blues * Slow Ride * Sunshine of Your Love * Those Shoes * Tom Sawyer * Unchained * Walk * Whipping Post * White Room.

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