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Customer-Inspired Quality: Looking Backward Through the

ISBN: , SKU: , AUTHOR: Shaw, James G. / Shaw, PUBLISHER: Jossey-Bass, Customer Inspired Quality by James G. Shaw is a superior resource for executives faced with the challenge of improving quality and customer satisfaction cost-effectively, and in ways that help their organizations compete. Shaw, a pioneer in bringing quality improvement from the engineering realm to service processes and organizations, believes that customers are in the best position to define quality for any company. In fact, their definition is the only one that really counts. In his newest book, he takes readers through the methodology necessary to improve processes, and therefore quality, as perceived by the customer. Customer Inspired Quality shows readers, step-by-step, how to: -- Use a Process Profile "RM" to analyze a process from the customer's point of view -- Establish measurements that reflect the customer's definition -- Qualify a process for the six levels of process improvement -- Conduct process improvement reviews Shaw uses real-world examples and situations to illustrate his concepts. Customer Inspired Quality includes: -- Glossary -- Summary charts -- Recommended reading and references -- Basic measurement tools -- Brainstorming tools -- Suggested quality measures

Missouri: Great Things to See and Do for the Entire Family

ISBN: , SKU: , AUTHOR: Cosby, Jane, PUBLISHER: Globe Pequot Press, According to the Travel Industry Association of America, almost half of all trips taken in the U.S. include children. Globe Pequot's Fun with the Family "TM" series (formerly Family Adventure Guides "TM") caters to this growing market. Like asking a trusted friend for advice, this series gives the low-down on the most entertaining and educational places to go with younger children.

The Mentored Life: From Individualism to Personhood

ISBN: , SKU: , AUTHOR: Houston, James M. / Houston, J. M., PUBLISHER: NavPress Publishing Group, In our contemporary society, it is widely accepted in the search for self to seek the advice of a mentor. From upper management consultants to the well-meaning friend, mentors are readily available. But as Houston writes, "We can choose the pursuit of self-knowledge for enhancing one's professional ambitions, or we can go beyond ourselves in ever-living faith as disciples of the Word." This book is not a guide to mentoring. Rather, Houston thoroughly dismantles and exposes cracks in the philosophies used throughout the history of mentoring. Individualism, stoicism, even psychotherapy all fall short of God's ultimate plan. The Mentored Life reveals that it isn't about making the individual better. Instead, through Christian discipleship, individuals must humbly seek Christ, who alone can lead us to whole personhood.

Traveling Light Journal

ISBN: , SKU: , AUTHOR: Lucado, Max / Thomas Nelson Publishers, PUBLISHER: Thomas Nelson Publishers, Dare to slow down, take a break from the chaos of life and commit to meeting Christ like you never thought possible. Readers will find themselves on a 30-day journey, led by Max Lucado, to better understand Psalm 23 and it's power to teach you how to lighten your load. Lucado asks us to consider the baggage we all carry and the overwhelming need to release these burdens to a God who is ready and willing to carry them for us. Each day includes a scripture verse, a devotional excerpt from Max Lucado, a short prayer, and space for readers to write thoughts and prayers.

Zambia, 3rd: The Bradt Travel Guide

ISBN: , SKU: , AUTHOR: McIntyre, Chris, PUBLISHER: Bradt Travel Guides, Zambia remains the best place in Africa for walking safaris, river safaris, hot springs, and waterfalls, yet is little explored by travelers. This third edition of Zambia covers all the prime attractions, including all national parks from the Zambezi and Kafe to the famous Luangwa Park, host to several unique species and the best place for leopard-spotting. Advice for the independent traveler encompasses everything from choosing the best bushcamps, lodges, and hotels to organizing memorable safaris. Adrenaline junkies are well catered for with details of the best white-water rafting opportunities in the world, and other adventure activities, such as microlighting above Victoria Falls and canoeing safaris.

I'm Not Afraid Series: Little Lost Donkey

ISBN: , SKU: , AUTHOR: Mackall, Dandi Daley / Kucharik, Elena, PUBLISHER: Thomas Nelson Publishers, Little Lost Donkey -Mary & Joseph's donkey overcomes fear of getting lost when he finds the stable for the Christ Child. Fear of getting lost] These books from Dandi Mackall help parents teach Christian-based coping skills when handling childhood fears. Engaging art that captivates children. Full-color illustrations that will evoke warm, fuzzy feelings of comfort. Text is incorporated into the art through strong design. Each title deals with a fear common to pre-schoolers. Mackall uses familiar Bible stories to show children how to deal with these fears by turning to God for help.

Pro Tools 7 Overdrive!: Expert Quick Tips

ISBN: , SKU: , AUTHOR: Donner, Matt, PUBLISHER: Course Technology, Aimed at experienced users of the Pro Tools application, Pro Tools Overdrive offers concise chunks of guru-level advice on the latest version of the Pro Tools application. Pro Tools is a digital audio multitrack recorder and MIDI (Musical Instrument Digital Interface) sequencer. Pro Tools Overdrive cuts to the chase and provides power tip after power tip, gleaned from the author's experience as a Pro Tools power user. The book's nonlinear format means that readers don't have to sit down and read it from beginning to end. To maximize efficiency they can pull useful tips and techniques from any chapter and immediately apply them to their work. Equally useful for musicians, composers, DJ/remix artists, engineers, and producers, Pro Tools Overdrive features a thorough table of contents, easy-to-browse chapter and tip headings, and a complete index, making it the perfect tool to reference again and again.

Up, Down, and Around

ISBN: , SKU: , AUTHOR: Ayres, Katherine / Westcott, Nadine Bernard, PUBLISHER: Candlewick Press (MA), "An inviting introduction to the wonder of plants, food, and gardening.... Will be a favorite of teachers, students, and home readers alike." -- KIRKUS REVIEWS From seeds dropping into soil to corn bursting from its stalks, from children chasing butterflies to ants burrowing underground, everything in this vibrant picture book pulses with life --- in all directions Sprightly illustrations set the mood for a rhythmic text that follows nature's course to a feast of backyard bounty.

Take Charge!: The Complete Guide to Senior Living in New

ISBN: , SKU: , AUTHOR: Vinton, John, PUBLISHER: New York University Press, For people over the age of sixty, New York City is a cluttered attic-a mess of valuables that cannot be ignored, but that for the most part remains buried in jargon, agencies, regulations, and eligibility forms. New York City is, after all, a place that offers seniors everything from discount tickets for Broadway shows to social service agencies for those who speak foreign languages including Spanish, Cantonese or Tagalog. It is a place of endless benefits for those who can dig through the junk in the attic, organize what is there and still have the desire to leave the house. Take Charge The Complete Guide to Senior Living in New York City is the first book to gather, in a single volume, information and advice for people over sixty who want to make the most of the city. Here at last is an all-inclusive guide that addresses every concern for senior New Yorkers, from entertainment and healthcare to housing and taxes. Take Charge reaches beyond merely listing phone numbers and programs to giving advice on a number of areas, from choosing an HMO, a reverse mortgage, or an elder law attorney, to receiving travel discounts and negotiating home care. Containing everything a person over sixty needs to know to make the most of life in New York City, Take Charge is the only comprehensive guide available for New York seniors and their families.

The Frugal Gardener: How to Have More Garden for Less Money

ISBN: , SKU: , AUTHOR: Erler, Catriona Tudor, PUBLISHER: Rodale Press, Catriona Tudor Erler shares hundreds of innovative ways to reduce gardening expenses and cut costs on everything from soil amendments and quality tools to lush perennials and beautiful garden structures. Arranged by general category, The Frugal Gardener offers practical suggestions for immediate use, such as quick tricks for getting rid of weeds, as well as long-range ideas, like how to design a garden on a budget. Also included are step-by-step directions for making attractive, cost-conscious garden projects and a lengthy resource list for frugal gardeners.

Writing for the Real World 2: An Introduction to Business

ISBN: , SKU: , AUTHOR: Barnard, Roger / Meehan, Antoinette, PUBLISHER: Oxford University Press, USA, Writing for the Real World is a two-level course in writing for practical purposes.

Nichole Nordeman - Brave

ISBN: , SKU: , AUTHOR: Nordeman, Nichole, PUBLISHER: Hal Leonard Publishing Corporation, All 11 tracks from the stunning and highly anticipated album by this CCM singer-songwriter from Colorado. Includes: Brave * Crimson * Gotta Serve Somebody * Hold On * Lay It Down * Live * No More Chains * Real to Me * Someday * We Build * What If.

Colorado Gardener's Guide

ISBN: , SKU: , AUTHOR: Crett, John / Cretti, John L., PUBLISHER: Cool Springs Press, Gardening is now the favorite leisure pastime in America. Homeowners are realizing the health benefits derived from gardening and the increase in their home's property value. Book retailers are well aware that the trend in gardening books is to regional titles that provide credible information on the plants that perform well in specific regions. "Colorado?Gardener's Guide" is written by the highly popular gardening expert John Cretti. Contains easy to use advice on the top landscape plant choices (more than 160 entries) for Colorado. Recommends specific varieties and provides advice on how to plant, how to grow and how to care for Colorado's best plants.

From Literal to Literary: The Essential Reference Book for

ISBN: , SKU: , AUTHOR: Adams, James R. / Bonner, Hannah, PUBLISHER: Rising Star Press, Over 150 Biblical metaphors are examined in an effort to reveal the insights of the scriptures to the skeptic as well as the conventional Christian. The volume includes an index to Hebrew and Greek words, an index of Bible citations and a pronunciation guide for transliterated Hebrew and Greek words.

Lonely Planet Venezuela

ISBN: , SKU: , AUTHOR: Dydynski, Krzysztof, PUBLISHER: Lonely Planet, This new edition is packed with insider information for sites both on and off the beaten track, from the snow-capped Andes to the Amazon wilderness. With sections on the national parks, an outline of the country's history and culture, full details on travel options, and directions for getting to Angel Falls, the world's highest waterfall.

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Appetite for Life: The Thumbs-up, No-yucks Guide to Getting

ISBN: , SKU: , AUTHOR: Antine, Stacey, PUBLISHER: HarperCollins Publishers Inc, "Stacey Antine understands kids, nutrition, and the joys of good food, and knows how to bring them all together."--David L. Katz, MD, Yale University School of Medicine, and Editor-in-Chief of Childhood Obesity "I love this book " --Curtis G. Aikens Sr., Food Network chef and author of Curtis Aikens' Guide to the Harvest Appetite for Life is a fun, practical, and proven guide to raising healthy eaters, from Stacey Antine, founder and CEO of HealthBarn USA. Filled with more than 100 nutritious, easy-to-prepare, kid-approved-thumbs-up recipes, Appetite for Life will transform the way your family eats by getting them off the pre-packaged, fast-food path. This essential cookbook and nutrition guide is a must-own for mothers whose kids have been rejecting their vegetables for years; for readers of Michael Pollan, Alice Waters, and Jamie Olliver; and for supporters of First Lady Michelle Obama's "Let's Move" initiative to fight obesity.

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The Greek Who Stole Christmas

ISBN: , SKU: , AUTHOR: Horowitz, Anthony, PUBLISHER: Perfection Learning, Tim Diamond is the worst detective in the worldahe couldnat find his nose with both hands and a road map. Luckily, his younger brother, thirteen-yearold Nick, is the real brains behind the operation Itas Christmastime, and once again, Tim and Nick are flat broke. Luckily for them, a famous Greek pop singer and movie star, Minerva, has been getting death threatsaand theyare the detectives hired to solve the mystery. Unfortunately for Nick, Timas busy fending off Minervaas amorous advances, and the international star has made plenty of enemies on her way to the top, all of whom seem to want her dead. Can Nick track down the would-be assassin on his own?

Getting a PhD in Law

ISBN: , SKU: , AUTHOR: Morris, Caroline, PUBLISHER: Hart Publishing (UK), Getting a PhD in Law is a unique guide to obtaining the degree of Doctor of Philosophy of Law in the UK. While there are a wide range of study guides for PhD students in the social sciences and other science-based disciplines, there is very little information available on the process of obtaining a PhD in law. Research degrees in law share some attributes with those in related disciplines, such as the humanities and social sciences. However, the legal methodology and the place of the PhD in the young lawyer's career creates unique challenges that have not been addressed by existing guides. Getting a PhD in Law fills this gap, providing an accessible guide to the process, from topic selection to thesis publication. This readable and informative guide is written by two graduates of the successful PhD program at the School of Law, King's College London. The book draws on interviews and case studies with students, supervisors, and examiners. Getting a PhD in Law will be essential reading for the growing numbers of PhD students in the UK's many law schools, as well as those internationally who wish to learn from the UK's best practice.

The Spirit to Serve

ISBN: , SKU: , AUTHOR: Marriott, J. W., Jr. / Brown, Kathi Ann, PUBLISHER: HarperCollins Publishers, Since taking over the business from his father in , J. w. Marriott has moved from triumph to triumph, building an international chain that includes more than hotels, and making Marriott one of the most recognized names in the hospitality industry. Now, for the first time ever, Marriott explains the unique management philosophy that brought him this enormous success. Written in an informal first-person narrative that's both engaging and easy to read, The Spirit to Serve distills his years of hard-earned wisdom and experience into a practical blueprint that anyone wishing to emulate his achievements can follow. It includes tips on how to motivate employees, nurture in-house talent, and cultivate customer loyalty, as well as invaluable advice on handling growing pains, understanding the big picture, and knowing when to take risks. Packed with numerous real-life examples that illustrate his principles, The Spirit to Serve is vital reading for all CEOs, middle managers, and department supervisors.

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Ways to Pay for College: Practical Strategies to Make

ISBN: , SKU: , AUTHOR: Tanabe, Gen / Tanabe, Kelly Y., PUBLISHER: SuperCollege, Balancing detailed explanations with real-life examples and practical resources, this guide reveals a multitude of ways to finance higher education. Topics include how to find and win scholarships, negotiate with colleges for more financial aid, maximize assistance from state and federal governments, take advantage of educational tax breaks, and benefit from government-subsidized student loans. Also included are creative strategies such as starting profitable dorm-room enterprises, trading tuition costs for volunteer service, and canceling debts with loan repayment programs. This book is designed to aid high school, college, adult, and graduate school students and their parents.

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The Illustrated Hints, Tips and Household Skills: The

ISBN: , SKU: , AUTHOR: Lorenz, Arness, PUBLISHER: Hermes House (UK), One of the first comprehensive illustrated home reference manuals for everyone who wants to manage a comfortable, clean, neat and safe home with the least possible expense and effort. Divided into five clear sections for easy reference, the subjects covered include basic home skills, from wallpapering to titling shelves; problem solving and repairs, from emergency first-aid treatment to identifying the inner workings of your washing machine; cleaning and home hints; wonderful home cooking and baking; and perfect home skills, from making curtains and entertaining with flair and ease, to arranging flowers and caring for and displaying indoor container plants. -- Over 600 full color photographs and illustrations, including step-by-step projects throughout. -- Advice on stain removal, first aid, cleaning, security and child safety. -- How to cut costs and save time while maintaining your home in tip-top condition.

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