disease management systems approach to improving patient

Creating and Sustaining a Superior Customer Service

ISBN: , SKU: , AUTHOR: Poisant, Jim / Poisant, James, PUBLISHER: Praeger, Poisant reveals the "secrets" of superior customer service organizations. He redefines the role of management and organizations, taking the reader on a journey and discovering the true nature of superior managers and organizations. Those in management positions who seek to understand how to better motivate their employees and better serve their customers will find the answers they are searching for in these pages. Managers will relearn nearly everything they have been taught about the profession of management. Redefining the criteria of power and success, Poisant supplies a blueprint for survival in a competitive environment. Anyone charged with the management of others will find the approach valuable, as will students and scholars of management.

Performance in Water Distribution: A Systems Approach

ISBN: , SKU: , AUTHOR: Coelho, Sergio Teixeira / Coelho, S. T. U., PUBLISHER: Research Studies Press, Rigorous application of the method to different performance fields of water networks, illustrated by various case studies. Detailed analysis of key areas of water networks' behaviour, including advances in the analysis and modelling procedures that are currently available, e.g. in water quality modelling and reliability analysis. Applicable to a range of engineering problems in water distribution. Performance analysis is becoming a key issue in the engineering approach to the control of water supply and distribution systems, both as a natural process of evolution of the modelling and design methods available, and as a consequence of an ever increasing awareness of the quality of the service provided within the water industry today. This book presents a systematic approach to the analysis of technical performance of water networks by creating a framework in which a variety of concepts and criteria can be included. The system presented provides a shift in the way engineering problems are formulated in water supply, allowing greater control of analysis objectives and improved sensitivity.

Defense and the Environment: Effective Scientific

ISBN: , SKU: , AUTHOR: Mahutova, Katarina / Barish, John J. / Kreizenbeck, Ronald A., PUBLISHER: Springer, The rate of adoption and the quality of Environmental Management Systems (EMS) at military facilities requires support and leadership from the highest levels of management, adequate resources to both develop and implement EMS, and an acknowledgement by the military commanders that personnel involved in EMS are an integral, important part of facilities and operations management. Future success will depend on the responsiveness and robustness of the initial systems as well as their enthusiastic acceptance by facility and operations managers. The unifying, universal theme of this book is the effective communication of scientific results in a rapidly changing environment. Specific environmental issues related to operations at military facilities include encroachment on training ranges, implementation of effective EMS, pollution prevention in the military sector, and public participation, especially as this relates to the unique requirements of national security.

The Measurement of Metabolic Bone Disease

ISBN: , SKU: , AUTHOR: Tovey, F. I. / Stamp, T. C. B., PUBLISHER: Informa Healthcare, This is a major medical textbook and researchers' reference on the measurement of metabolic bone disease. It contains eight chapters by prominent experts describing the anatomy and physiology of normal mature bone, the pathology of metabolic bone disease, the biochemistry of bone turnover and of overall calcium metabolism, and the methods available to quantify and categorize bone disease and its response to treatment. The book is in large, double-column format with many illustrations and extensive reference lists.

Statistics in Management Science

ISBN: , SKU: , AUTHOR: Metcalfe, Andrew V., PUBLISHER: Hodder Education Publishers, This is the first book to introduce senior level students of management science practicing managers to the modern powerful statistical methods that are available for optimizing and improving business processes. Using realistic case studies from businesses, this book explains the key statistical concepts workers in this field need to know. In particular, there is a focus on the use of probabilistic methods and statistical analysis in a business context and the value of these methods for managers. The mathematical explanations are comprehensive with an emphasis on the essential principles.

Video Systems in an It Environment: The Essentials of

ISBN: , SKU: , AUTHOR: Kovalick, Al, PUBLISHER: Focal Press, Audio/Video (AV) systems and Information Technology (IT) are colliding. Broadcasters and other AV professionals are impacted by the transition to IT components and techniques. This is the first book to focus on the intersection of AV and IT concepts. It includes technology reviews and the tools to understand and evaluate key aspects of hybrid AV systems. Twelve chapters encompass a broad range of information including: IT integration, AV networking, storage systems, file and metadata formats, software platforms, reliability, element management, security, workflow improvement, AV technology, transition issues, and real-world case studies. Each chapter weaves together IT and AV techniques providing the reader with actionable information on the issues, processes and principles of seamless AV/IT systems integration. * Explains Tapeless Workflows * Packed with 225 illustrations * Supported with 11 Appendixes covering interesting and diverse topics

Expert Guide to Pain Management:

ISBN: , SKU: , AUTHOR: McCarberg, Bill H. / Passik, Steven, PH.D., PUBLISHER: American College of Physicians, A comprehensive and practical reference on the assessment of acute and chronic pain, this is an authoritative and practical guide to the safe and effective management of pain. The concisely written text addresses the nature of pain, the pathophysiology and pharmacological treatment of pain, the psychological aspects of chronic pain, and the psychosocial factors in chronic pain patients. Geared to clinicians in all disciplines, the chapters in this book, written by leading experts, explain the most useful diagnostic tests, describe the entire spectrum of pain syndromes, and discuss all currently available drugs and other treatment options. Some of the chapters included are: Chronic Pain as Disease, Headache, Osteoarthritis and Fibromyalgia, Neuropathic Pain, and Addiction in Pain Management.

Nursing Diagnosis Pocket Manual

ISBN: , SKU: , AUTHOR: Sparks, Sheila / Taylor, Cynthia M. / Dyer, Janyce G., PUBLISHER: Springhouse Corporation, For each alphabetically arranged nursing diagnosis, readers find a plan of care that includes the related-to factor, definition, defining characteristics, patient outcomes, interventions with rationales, and evaluation statements. Rationales are given for every intervention. Plus, patient outcomes and nursing interventions are organized by time frame and patient acuity -- initial, interim, and discharge. An introduction tells readers how to formulate nursing diagnoses.

Healing the Addicted Brain: The Revolutionary, Science-Based

ISBN: , SKU: , AUTHOR: Urschel, Harold C., III, PUBLISHER: Sourcebooks, "The first science-based addiction recovery program, increasing success from % to million Americans abuse or are dependent on alcohol; seven million more abuse or depend on other drugs. But until recently, few understood that addiction is a chronic medical disease, not a personal or moral weakness. Unfortunately, the old understandings still penetrate our culture, affecting even the treatment programs used to battle addiction. Curing the Addicted Brain is a breakthrough work that focuses on treating addiction as a biological disease. It combines the best behavioral addiction treatments with the latest scientific research into brain functions, providing exercises and strategies designed to overcome the biological defects that cause addictive behavior, along with proven treatments and medications. Using this scientific approach, readers will learn to conquer the physical factors that keep them tied to addiction. Dr. Urschel's program triples the success rate of patients to 90%, opening a whole new world of overcoming addiction for those who struggle to battle this disease.

Oxford Handbook of Clinical Haematology

ISBN: , SKU: , AUTHOR: Provan, Drew / Singer, Charles R. J. / Baglin, Trevor, PUBLISHER: Oxford University Press, USA, The Oxford Handbook of Clinical Haemotology continues to provide the essential core knowledge needed in modern clinical practice for the diagnosis and management of patients with possible disorders of the blood. Major advances in the specialty have been reflected in this thoroughly revised new edition. Essential knowledge is covered with the main differential diagnoses, along with relevant investigations that will help the junior doctor to arrive at a definitive diagnosis. The management of the patient is provided in a way that allows the junior to initiate treatment whilst waiting for review of the patient by a senior member of staff. As with the first edition, the new edition of this Handbook will have wide appeal and readership amongst senior medical undergraduates, junior doctors and trainees in haemotology, residents, interns and fellows, family doctors, intensive care staff and specialist nurses.

Active Technologies for Network and Service Management: 10th

ISBN: , SKU: , AUTHOR: Stadler, R. / Stiller, B. / Stadler, Rolf, PUBLISHER: Springer, This book constitutes the refereed proceedings of the 10th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management, DSOM'99, held in Zurich, Switzerland in October with the topical focus on Active Technologies for Network and Service Management. The 20 revised full papers presented were carefully reviewed and selected from more than 50 submissions. The papers are organized in topical sections on decentralized monitoring and anomaly detection, management components and multi-domain management, the future of SNMP-based management, programmable SNMP-based management, management of programmable and active networks, IT and enterprise management, and management tools.

Staying Alive After 35!

ISBN: , SKU: , AUTHOR: McClelland, Tony, PUBLISHER: Tfm Publishing, This remarkable book is long overdue. It provides the insights essential for the lay reader to take personal control of their long-term health, and physical and emotional well-being. It empowers and educates the non-doctor like no book before it. Using a patient-centred and evidence-based approach, it reflects the dramatic changes in the way medical care will be delivered in the future i.e. as an equal and mutually respectful partnership between well-informed patient and hopefully, well-informed doctor.

Information and Communication Technologies in Tourism

ISBN: , SKU: , AUTHOR: Buhalis, Dimitrios / Tjoa, A. Min / Jafari, Jafar, PUBLISHER: Springer, The proceedings of the conference ENTER - International Conference on Information and Communication Technologies in Tourism - provide an international forum for the discussion of the role of telecommunication and information systems in tourism, inform potential users and people concerned with the importance of such technologies and explain their functioning. The following topics are treated in this volume: Dynamic Marketing Applications Using IT. - Designing Information Systems. - Using the Internet. - Transformation of the Travel Industry. - Re-engineering Management Approaches. - Enhancing Tourism Intermediaries. - New Horizons for Destination Management Systems. - Strategic Management in Tourism. - New IT Uses in Tourism.

The Fibromyalgia Solution: A Breakthrough Approach to Heal

ISBN: , SKU: , AUTHOR: Dryland, David / List, Lorie, PUBLISHER: Warner Wellness, Fibromyalgia is a common and chronic medical disorder characterized by widespread pain and often coupled with other symptoms such as fatigue, disturbed sleep, chronic headaches, and other ailments. Recent research shows that the disorder is directly related to decreased levels of the neurotransmitter dopamine. The solution, renowned rheumatologist Dr. David Dryland argues, is to regulate levels of dopamine in the body through an "off-label protocol" using the FDA-approved medications Mirapex and Requip, which help mute pain signals traveling from the body to the brain. This vital and necessary book will also show readers how to: - develop a protocol to successfully treat fibromyalgia - identify what causes the disease and its debilitating flare-ups - determine which symptoms can be attributed to fibromyalgia and which cannot - use non-drug treatments for relieving the painful symptoms of the disease - and more.

Managing Smart: 325 High-Performance Tips Every Manager Must

ISBN: , SKU: , AUTHOR: Milgram, Lynne / Treger, Matt / Spector, Alan, PUBLISHER: Gulf Professional Publishing, 'Managing Smart' examines the challenges facing today's management and provides fast, practical answers for solving common workplace situations. It presents step-by-step instructions for mastering more than 300 key real-world management tasks. This condensed business guide includes information on: * Leadership techniques * Labor management * Strategic planning * Time management * Marketing and sales techniques * Career development * Key business concepts * Management tools * Information systems Among many other management topics, 'Managing Smart' also shows you how to: * Set project goals and priorities * Increase efficiency * Comply with employment and labor benefits * Manage finances Management professionals and novices alike will improve their effectiveness, skills, and knowledge with these concise reference tips.

Medical Practice Management System [With CDROM]

ISBN: , SKU: , AUTHOR: Nadeau, Linda, PUBLISHER: Delmar Thomson Learning, A medical office will be more successful if it has a strategy in place that will enhance health outcomes, increase patient satisfaction, and add value to the health care product being delivered. This system will help you formulate procedures and policies to put you and your practice on a path to success. The Medical Practice Management System is a tool for you, the office administrator or medical office administration student, to begin preparing and enhancing your office's strategy for the future. By utilizing this system, you will walk through writing a business plan, setting employment standards, coordinating facility operations, and implementing HIPAA policies. Also, the Medical Practice Management System is a dynamic way to learn the policies and procedures that are used in the medical office, emphasizing the importance of having policies in place and the considerations that go into developing those policies.

Fungicides Classification, Role in Disease Management and

ISBN: , SKU: , AUTHOR: Bradley R Johnston Miguel N Wheeler, PUBLISHER: Nova, NA

Patient Assessment in Pharmacy Practice

ISBN: , SKU: , AUTHOR: Jones, Rhonda M. / Rospond, Raylene M., PUBLISHER: Lippincott Williams & Wilkins, Pharmacy students and practicing pharmacists will benefit from learning the latest in patient assessment skills. This all-inclusive text emphasizes basic A&P and symptomology, interviewing skills and assessment techniques. Plus, to meet the needs of today's pharmacist, each chapter explores pharmacy practice applications for ambulatory care and special communities such as pediatric and geriatric settings. Part I focuses on fundamental assessment processes and skills. Part II progresses logically into patient assessment by specific body systems. Inside you'll find: Assessment techniques for special populations in every chapter. Extensive use of case studies and patient decision trees that bring theory and technique to life. Pharmaceutical Care Plans that correspond to case studies for practical applications. Special sidebar highlights on the Signs and Symptoms of Diseases, Causes of Diseases, and Drug-Related Causes of Diseases. Complete glossary of terms. Rich visual content including vivid, full-color plates of diseases, numerous two-color illustrations, and black-white photography. With its breadth of content and reader-friendly design, Patient Assessment in Pharmacy Practice is an especially strong resource for pharmacy students who are about to enter their introductory clinical clerkships. Practicing pharmacists will value the up-to-date practice applications for the special communities they serve.

Writing about Patients: Responsibilities, Risks, and

ISBN: , SKU: , AUTHOR: Kantrowitz, Judy Leopold, PUBLISHER: Other Press (NY), An important new study of the clinical conundrum surrounding the publication of patient material. The publication, presentation, and discussion of case studies are essential to the dialogue of psychoanalysis. However, presenting patient material to the public by either disguising the patient's identity or asking for the patient's consent presents a clinical dilemma. In a series of interviews, Judy Leopold Kantrowitz asks 141 analysts not only to describe their thoughts about disguising a patient versus asking a patient's consent to appear in a paper, but also their perceptions of the clinical ramifications of a patient reading the material, whether by accident or design. In first-hand accounts, both analysts-as-patients and patients who are not themselves analysts relate the experience of reading about themselves, and reflect on the impact that reading had on their view of their analysts, themselves, and the analytic work. Ethical concerns about confidentiality and decision making are examined both in theory and in the context of their clinical effect. Throughout the book, Kantrowitz examines the conscious and unconscious motives for analysts in writing about a patient, ultimately demonstrating that the conflict between the need to preserve patient privacy and the need for a literature including clinical material is not easily resolved.

Cost Management: A Strategic Emphasis

ISBN: , SKU: , AUTHOR: Blocher, Edward J. / Stout, David E. / Cokins, Gary, PUBLISHER: Irwin/McGraw-Hill, "Cost Management: A Strategic Emphasis," by Blocher/Stout/Cokins is the first cost accounting text to offer integrated coverage of strategic management topics in cost accounting. The text is written to help students understand more about management and the role of cost accounting in helping an organization succeed. This text aims to teach management concepts and methods, also to demonstrate how managers use cost management information to make better decisions and improve their organization's competitiveness. In teaching these key management skills, the text takes on a strategic focus. It addresses issues such as: "How does a firm compete? What type of cost management information is needed for a firm to succeed? How does the management accountant develop and present this information?" This text helps students learn why, when, and how cost information is used to make effective decisions that lead a firm to success.

Beyond Corporate Transformation: A Whole Systems Approach to

ISBN: , SKU: , AUTHOR: Head, Christopher W., PUBLISHER: Productivity Press, Do your employees resist change? They resist change when: They don't understand the changes that are taking place.They see little or no perceived benefit of doing things differently.They do not feel involved.Realizing that anything short of total employee involvement in the change process jeopardizes the success of the transformation, this book emphasizes that it is the responsibility of every employee, from the CEO to the front-line manager, to act as a change agent by communicating interpersonally with employees throughout their company.Learn how your organization can foster a continuous learning culture and why you need to continuously improve. How is this book unique/different?Incorporates views, insights, and change methodologies from some of the finest management consulting firms. Includes examples of the change efforts of several prominent companies successfully leading transformations in their workplace.Describes how to lead an entire organization into high performanceContains a comprehensive change methodology that addresses all of the factors that affect organizational performance, so that no avoidable performance factors are left untouched that can lead to long term performance deficits.Looks equally at technical and social systems as well as the need for strong leadership and change management skills. After reading this book, you will understand what a large scale organizational change effort really means and learn how to help lead and add value to the change effort taking place.

Write Great Essays and Dissertations

ISBN: , SKU: , AUTHOR: Hutchison, Hazel, PUBLISHER: Hodder & Stoughton, An invaluable guide for students who want to improve their assessed written work Whether a student is in desperate need of help or just wants advice on improving their writing style, this book will prove useful throughout their academic career and beyond. It explains how to express main arguments clearly, use language to best effect, and get the most out of sources. This guide also covers general study skills, including how to make notes and convert them into usable material, how to reference correctly, and time management skills.

Heart Disease: A Textbook of Cardiovascular Medicine

ISBN: , SKU: , AUTHOR: Braunwald, Eugene, PUBLISHER: W.B. Saunders Company, The Fifth Edition of the definitive reference on heart disease -- has been assiduously revised and updated Dr. Braunwald has added 23 new chapters and 22 renowned new contributors to bring readers the state of the art in the field of cardiology. From examination and circulatory function to diseases of the heart and broader perspectives on heart disease and cardiologic practice, this classic resource remains authoritative, user-friendly, and complete.

Jazz Guitar Soloing Concepts: A Pentatonic Modal Approach to

ISBN: , SKU: , AUTHOR: Lemos, Ronald S., PUBLISHER: Hal Leonard Publishing Corporation, Learn an entirely new way to improvise over jazz changes This hefty book/CD pack sheds new light on the old five-note scales that all guitarists know and love. The system is theoretically sound, easy to implement, and best of all, it's designed specifically for guitar. It will work with any chord progression - from simple to complex and, unlike other systems, there are no notes to avoid.

The Health Care Manager's Guide to Continuous Quality

ISBN: , SKU: , AUTHOR: Leebov, Wendy / Ersoz, Clara Jean / Ersoz, Jean, PUBLISHER: Jossey-Bass, Health care organizations are increasingly embracing continuous quality improvement as essential to the continued delivery of high-quality patient care. Surprisingly, there is little information available for managers who must translate the principles of continuous improvement into practical reality. "The Health Care Manager's Guide to Continuous Quality Improvement" supplies managers with guidelines to make customer-driven management and continuous improvement an everyday routine.

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