deviant behavior
High School Underachievers: What Do They Achieve as Adults?
ISBN: , SKU: , AUTHOR: McCall, Robert B. / Evahn, Cynthia / Kratzer, Lynn, PUBLISHER: Sage Publications (CA), For years, educators, counselors, and parents have debated whether underachievers can outgrow this behavior and perform up to their abilities as adults. What happens educationally, occupationally, and maritally to underachievers after they leave high school? In the largest sample of underachievers and the first long-term (13-year) study ever conducted, the authors explore whether underachievers "catch up" after high school to the level of their abilities, the traits of those who do, and the traits of those who don't. Through an analysis of the 13-year longitudinal study, they compare underachievers with students who receive the same grades and students who have tested at the same ability level but who have performed better in school. Covering such issues as personality variables, learning strategies, self-esteem, classroom structure, the educational system, and parental styles, the authors sift through the data to discover what factors are associated with underachievement and what techniques have worked to help these students improve their performance. USE FOR NEXT MAILING (): "Good, substantive research on underachievement has been lacking in the field of gifted education for some time. McCall's book fills a needed void in the literature.... University libraries and resource centers for gifted education will want to add this book to their inventories. High School Underachievers is a timely addition on the most current information about underachievement." --Roeper Review "McCall has taken an unusually thorny and controversial area (controversial in the sense that historically there has been little agreement among workers in the area as to even the definition of the phenomena)and quite clearly defined a series of issues of interest to him. He has then applied a methodology to address those issues.... It seems to me that it is a good piece of work." --Mark Appelbaum, Vanderbilt University "This brief volume contains good data about a problem, underachievement, that represents a longtime concern of parents and educators. The authors discuss theories, but the only hypothesis tested was that underachievers might form a meaningful syndrome. They had an opportunity to analyze data--including the outcomes 13 years after high school graduation--on a sample of substantial size, and they obtained more relevant and dependable information about the supposed phenomenon than has heretofore been available. More psychological research should have this outcome and this beginning." --Contemporary Psychology
Service Quality: Research Perspectives
ISBN: , SKU: , AUTHOR: White, Susan S. / Schneider, Benjamin, PUBLISHER: Sage Publications (CA), "This book is not a 'one-minute' guide for managers in search of alleged quick-fixes of service quality. Instead, it is thirty years of accumulated theory and research that can help serious students understand and analyze this complex phenomenon. The book succeeds in embedding the often overlooked customer within organization studies, using the interdisciplinary approach that scholars preach but seldom practice, and closing with an agenda for future research that others might even find worth pursuing." --Dr. David E. Bowen, Professor of Management and Dean of Faculty and Programs, Thunderbird"Schneider and White promise to deliver insight into the intriguing intricacies of providing excellent services. They deliver sagacity, the intelligent application of knowledge. They do this by being eclectic, disciplined, and thoughtful... Facts about service - what it is, how it happens, what is required to make it better - thankfully dominate this book, supported by good thinking and good methods. No one interested in service quality should miss this book. There is no other book like it." --Rick Guzzo, Ph.D., Mercer Human Resource Consulting"The coverage is excellent. Among other things, it does a nice job of providing a rationale for why researchers and managers need to understand the perspectives of their customers." --Susan E. Jackson, Ph.D., Rutgers UniversityThe last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. Scholars and researchers in a number of disciplines, including marketing, human resources I/O psychology, sociology, and consumer behavior, have all made substantial contributions to understanding what service is, howservice and service delivery quality are experienced by customers, and the role of employees and their organizations in service delivery. Service Quality: Research Perspectives presents a comprehensive overview and analysis of the field and its research, including its growth, emerging trends, and debates. Authors Benjamin Schneider and Susan S. White cover the diverse conceptual and empirical approaches that characterize thinking and research on service quality, especially service delivery. It introduces the concept of service and the important ways service production can differ from goods production. It also presents a history of the concept of product quality and the emergence of concern for service quality. Key Features Summarizes conceptual and empirical research from the marketing perspective on the measurement of service quality and customer satisfaction Deals with concepts and approaches to service characteristic of operations management, especially the role of customer variability in service production Introduces research promoting the linkage of service climate experienced by employees to the service quality experienced by customers Presents several HR/OB approaches to organizational design and useful frameworks for integrating ide
JavaScript: The Definitive Guide, Beta Version
ISBN: , SKU: , AUTHOR: Flanagan, David, PUBLISHER: O'Reilly Media, JavaScript is a simple programming language from Netscape that can be embedded in your HTML Web pages. It allows you to control the behavior of the Web browser, add dynamically created text to your Web pages, interact with the user through HTML forms ("without CGI scripts), and, in version 3.0 of Netscape Navigator, even control and interact with Java applets and Navigator plugins. JavaScript is not an alternative to Java, but an ideal partner. The two languages have separate but very complementary features. Since JavaScript is a simple language that can be embedded directly into a Web page, without need for compilation, it is accessible to more Web page authors, and may actually have a larger short-term impact on the Web and on Internet computing than Java itself. This book is a definitive guide for JavaScript. The first eight chapters document the core JavaScript language, and the next six describe how JavaScript works on the client-side to interact with the Web browser and with the Web page. These chapters are followed by a"complete reference section that documents every object, property, method, event handler, function, and constructor used by client-side JavaScript. In a separate reference section, you will find the interaction between JavaScript and HTML documented -- mainly aspects of HTML that relate to JavaScript. A forthcoming edition of this book will cover the use of JavaScript on Web servers, as well as the object, properties, and methods of server-side JavaScript. This book documents the version of JavaScript shipped with Navigator , and 2.0.2, and also the much-changed version of JavaScript shipped with beta versions of Navigator 3.0. The 3.0 informationis current as of the 3.0b4 release. JavaScript is also supported in Microsoft Internet Explorer 3.0, and this book discusses JavaScript support in Beta 1 of MSIE. A notable feature of these versions of JavaScript is the frustrating number of bugs that still exist. The book contains a long list of known bugs and is careful to document commonly encountered bugs on the reference pages of the JavaScript objects. Why is this book in "Beta"? We printed this book in a "beta" edition because JavaScript is rapidly evolving. Within Netscape, the version of JavaScript that will be in Navigator 3.0 is being called "JavaScript 1.0." This is an implicit admission that JavaScript as implemented in Navigator 2.0 was still a beta version of the language. Despite JavaScript's beta status, a tremendous number of people are using it and need quality documentation for it. At the same time, however, we realize there have been a lot of changes to JavaScript since Navigator 2.0 was released. As this book is being written, Navigator is at the 3.0b4 stage, and we are beginning to hear about the new features that will be available in the 3.0b5 release. It seems, in fact, that JavaScript is changing faster at this point than at any other time in its
Ownership Thinking: How to End Entitlement and Create a
ISBN: , SKU: , AUTHOR: Hams, Brad, PUBLISHER: McGraw-Hill, It's an insidious disease that is crippling companies, destroying our economy, and crushing potential. It's infecting the very roots of business performance, and it's spreading fast. It isn't the recession, market volatility, scandal, or greed. "It's entitlement. And it may be killing your business." In myriad ways, entitlement has been cultivated for decades. As a result, too many employees today believe that they are entitled to a paycheck simply because they show up. Brad Hams has proven that we are not doomed to a path of entitlement and dependence. After more than 15 years working with hundreds of companies, he knows that the vast majority of employees addicted to entitlement actually want to engage, want to contribute, and feel much better about themselves when they are in an environment that requires them to do so. Now, with "Ownership Thinking," Hams shares his strategy that will increase your company's productivity, employee retention, and profitability: The Right Education: Teach employees the fundamentals of business and finance, how their company makes money, and how they add--or take away--value.The Right Measures: Identify the organization's Key Performance Indicators and teach employees to forecast results in an environment of high visibility and accountability. The Right Incentives: Create incentive plans that are self-funding and clearly align employees' behavior to the organization's business and financial objectives. Your employees will learn to think and act like owners and will become active participants in the financial performance of the business. They will gain the self-esteem that is only possible through achievement and will reap rewards that are in alignment with the success of their organization. Meanwhile, you will enjoy your role more, sleep better at night, and leave a legacy that is far more inspiring and significant than you dreamed possible. Praise for "Ownership Thinking" "You would have to read a dozen other books to even come close to Ownership Thinking--a systematic and practical process for getting your employees to give that extra effort and brain power we know they possess." --Verne Harnish, CEO, Gazelles; author, "Mastering the Rockefeller Habits" "Brad Hams tells it like it truly is: transparency creates trust; trust creates engagement; engagement creates a healthy enterprise. This thoughtful and practical book shows you how to achieve all of these things and more." --Chip Conley, founder and executive chair, Joie de Vivre; author, "Peak" "Comprehensive and marvelously clear, "Ownership Thinking"'s techniques for creating change are focused, direct, and motivating. This is a wise book, unusually useful, and I recommend it most highly." --Judith M. Bardwick, Ph.D., author, "Danger in the Comfort Zone" and "The Psychological Recession" "Brad Hams is one of the most