Customer Service Executive (German speaking)
Lottoland give 8 million customers worldwide the chance to win astronomical record payouts by betting on the world’s biggest and most exciting lotteries. We’re a proud disrupter that offers jackpots into the hundreds the millions, reinventing the dream of becoming an instant multi-millionaire every day. We are one of the most innovative companies in the world and we’re confident that our newest products are set to revolutionise gaming.... but we can’t do it alone. Do you have a skill or talent to share with us? Location: Gibraltar Contract type: Full time Our Customer Service department is looking for a Customer Service Executive (German market) that will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Provide the highest level of support to our customers via phone, email and chat on a range of issues; such as jackpot enquiries, helping with deposits, cashing out of funds, ‘how to play’ information etc; To maximise customer retention through promotion of various products, activities, bonus offers etc; Communicating and cooperating with other departments as required; Taking an active interest in driving process and quality improvements across the department; Fulfilment of other tasks specific to your language community as required; To maximise revenue opportunities by offering relevant deposit methods; Testing of new games, products and software as required. The Person: Internet experience and awareness Native level of German with other language skills beneficial. Excellent proven Customer service experience Extremely customer focused Excellent written and oral communication skills Confident oral communicator Strong team player Patience and diplomacy High level of trust Good interpersonal skills Reasoning and analytical ability Reports directly to the Head of Customer Service Knowledge and experience of the gambling industry an advantage PLEASE NOTE THAT THE SUCCESSFUL INDIVIDUAL WILL HAVE TO BE FLEXIBLE TO COVER EVENINGS AND/OR WEEKENDS ON A ROTATION BASIS. Gibraltar – a home in the sun. A subtropical Mediterranean climate, eclectic cultural influences, breathtaking landscapes, and beautiful beaches make Gibraltar the perfect European holiday getaway – so imagine how special it is to live here! Furthermore, since Gibraltar wages buy an almost luxury standard of living in the south of Spain, many people who work here actually commute from one of the nearby towns on the Costa del Sol. It’s an exquisite part of the world, filled with luscious coastline, amazing surfing spots, delicious food and unique Andalusian customs, traditions and cultural heritage. Every day is an adventure and you’ll be joining tonnes of other German expats who have made the leap for this unique lifestyle opportunity. Lottoland Benefits: Competitive salary Quarterly bonus based on quality and performance 25 days holiday and 12 days Gibraltar bank holidays International premium healthcare Subsidised gym membership within a variety of locations in Gibraltar Continuous learning/development opportunities and progressive career paths. Tailored relocation packages to meet your needs to support your transition Cultural Fit: Lottoland is a dynamic, creative and technologically advanced organisation. Passion for innovation is a strength that is valued in Lottoland employees. Managers need to inspire and develop their teams to get the most out of them. Putting customers first is key to Lottoland’s success as is collaboration across the business. Employees are empowered to do their best but held accountable for their actions. Grit and determination is a prerequisite for all Lottolanders. Honesty, integrity and trust are a given. Lottoland could be just the place for you. We like it here and we’re sure you will too! Our corporate website has lots more information - check it out! www.lottolandcorporate.com
