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Creating and Sustaining a Superior Customer Service

ISBN: , SKU: , AUTHOR: Poisant, Jim / Poisant, James, PUBLISHER: Praeger, Poisant reveals the "secrets" of superior customer service organizations. He redefines the role of management and organizations, taking the reader on a journey and discovering the true nature of superior managers and organizations. Those in management positions who seek to understand how to better motivate their employees and better serve their customers will find the answers they are searching for in these pages. Managers will relearn nearly everything they have been taught about the profession of management. Redefining the criteria of power and success, Poisant supplies a blueprint for survival in a competitive environment. Anyone charged with the management of others will find the approach valuable, as will students and scholars of management.

Management of Invasive Weeds

ISBN: , SKU: , AUTHOR: Inderjit, PUBLISHER: Springer, Biological invasions are one of the major threats to our native biodiversity. The magnitude of biodiversity losses, land degradation and productivity losses of managed and natural ecosystems due to invasive species is enormous. The ecological and environmental aspects of non-native invasive plants are of great importance to (i) understand ecological principles involved in the management of invasives, (ii) design management strategies, (iii) find effective management solutions for some of the worst invaders, and (iv) frame policies and regulations. The objectives of this book are to discuss (i) ecological approaches needed to design effective management strategies, (ii) recent progress in management methods and tools, (iii) success and failure of management efforts for some of the worst invaders, and (iv) restoration and conservation of invaded land. In an effort to achieve these objectives, contributing authors have strived to provide up-to-date information on the management of non-native invasives. Chapters included in the book are peer-reviewed by international experts working in the area. Readers will get a unique perspective on ecological aspects of the management of invasives. The book will be useful to graduate students, researchers, managers and policy makers involved in the management of exotic invasives.

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DRIVE FOR SPEED These are the sectors in which we operate with competence: • Trade of used and new sheet metal working machines (Shears, Press Brake, Mechanic and Hydraulic press, Lathe, Milling machine), automations. • Production of small and medium industrial plants (Machineries, Accessories and moulds). • Technical assistance with specialized personnel. • Revisions and repairs. • Assistance for delivery all over the world. • Bank financing or leasing

TRUMPF PUNCHING MACHINE

ALL ACCESSORIES These are the sectors in which we operate with competence: • Trade of used and new sheet metal working machines (Shears, Press Brake, Mechanic and Hydraulic press, Lathe, Milling machine), automations. • Production of small and medium industrial plants (Machineries, Accessories and moulds). • Technical assistance with specialized personnel. • Revisions and repairs. • Assistance for delivery all over the world. • Bank financing or leasing

REMAC ISO 40 MILLING MACHINE

BIROTARY HEAD These are the sectors in which we operate with competence: • Trade of used and new sheet metal working machines (Shears, Press Brake, Mechanic and Hydraulic press, Lathe, Milling machine), automations. • Production of small and medium industrial plants (Machineries, Accessories and moulds). • Technical assistance with specialized personnel. • Revisions and repairs. • Assistance for delivery all over the world. • Bank financing or leasing

Productive Objects: An Applied Software Project Management

ISBN: , SKU: , AUTHOR: Muller, Robert J. / Muller, PUBLISHER: Morgan Kaufmann Publishers, The increasing popularity of object-oriented programming languages, design methods, database managers, and other technologies has challenged software development project managers with a new set of rules. Project managers need to reexamine their standard methods for planning and controlling projects to adapt to the new rules for development. This book combines the perspectives of project management and systems theory to provide a unique look at managing object-oriented projects. Software engineers and project managers working with object technology will obtain essential tools for managing any software project and will learn how to apply those tools specifically to managing object-oriented software projects. This guidebook provides an integrated, cohesive system of project management that aligns directly with the technology it manages. Organized into self-contained sections, this book permits you to access the project management objects you need. In addition, it provides examples of what to do and what not to do using real-life examples from the author's experience. + Provides the methods necessary to productively manage object-oriented software development + Contains real-world examples that illustrate how all of the different objects work + Consists of self-contained sections that can be referred to when the reader needs information regarding a specific aspect of project management

Working with Your Sixth Sense: Practical Ways to Develop

ISBN: , SKU: , AUTHOR: Cheung, Christina / Cheung, Theresa, PUBLISHER: Godsfield Press (UK), Call it intuition or gut feeling, we all have a sixth sense, but are we really making the most of our extra-sensory abilities? Working with your Sixth Sense shows you how to build on and develop your intuition or "inner knowing." Theresa Cheung explores the different levels of consciousness and explains how meditation, trance and self-hypnosis can all help to develop new degrees of awareness. You will discover how to communicate psychically with others, how to develop divination skills through scrying and dreamwork and how to see beyond physical barriers to other dimensions.

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Opportunities In Human Resource Management Careers

ISBN: , SKU: , AUTHOR: McKenzie, J. Steven, Traynor, William J., PUBLISHER: Contemporary Books, "Opportunities In Human Resource Management Careers offers job seekers essential information about a variety of careers within the field of human resource management and includes training and education requirements, salary statistics, and professional and Internet resources.

Remote Sensing and GIS in Ecosystem Management

ISBN: , SKU: , AUTHOR: Sample, V. Alaric / Sample, Al, PUBLISHER: Island Press, Recent advances in remote-sensing technology and the processing of remote-sensing data through geographic information systems (GIS) present ecologists and resource managers with a tremendously valuable tool -- but only if they are able to understand its capabilities and capture its potential."Remote Sensing and GIS in Ecosystem Management" identifies and articulates current and emerging information needs of those involved with the management of forest ecosystems. It explores the potential of remote-sensing/GIS technologies to address those needs, examining: the need for landscape-scale analysis to support forest ecosystem research and management current challenges in the development of remote-sensing/GIS applications case studies of different forest regions in the United States the potential for further development or declassification of military and aerospace remote-sensing/GIS technologies As well as providing important information for ecologists and resource managers, the book will serve as a valuable resource for legislative and judicial policymakers who do not have a technical background in either remote sensing or resource management but who are nonetheless called upon to make decisions regarding the protection and management of forest ecosystems.

Fundamentals of Case Management Practice: Skills for the

ISBN: , SKU: , AUTHOR: Summers, Nancy, PUBLISHER: Thomson Brooks/Cole, Become an effective case manager with FUNDAMENTALS OF CASE MANAGEMENT PRACTICE This practical, ahow-toa workbook gives you the practice and information you need to be able to function competently in a social service setting. A step-by-step case management procedure takes you from intake to termination, providing clear directions for each step in the process, practical tips, and practice scenarios taken from real case management situations. The workbook includes actual agency forms that provide with the opportunity to practice using forms similar to those you will use on the job.

Clocks and Clock Repairing

ISBN: , SKU: , AUTHOR: Smith, Eric, PUBLISHER: Lutterworth Press, A simple and straightforward guide to the internal working and repair of clocks, modern and antique. Eric Smith's clear guide mechanisms, fault diagnosis and repair of clocks has established itself as an excellent reference for anyone interested in this fascinating and rewarding hobby. The ten chapters go through the practical stages of how different types of clock work, and the tools and materials needed to repair them. Pendulum clocks, 30-hour, 8-day, and 400-hour clocks, chiming, striking, quartz, electric and alarm clocks are all covered in detail. A final chapter is included on working with more advanced tool, such as lathes. Extensively illustrated with photographs and diagrams. Also available, by the same author: Clocks: A Guide for Owners, ISBN

Managing Your Band: Artist Management: The Ultimate

ISBN: , SKU: , AUTHOR: Marcone, Stephen, PUBLISHER: HiMarks Publishing Company, University of Miami Music Business Professor James Progris calls Managing Your Band "the best book on personal management out there," and Donald Groder, the Chair of the Music Business/Management Department at Berklee College of Music says it is "a good teaching text and a layman's answer to the band's business operations." This comprehensive new edition is filled with helpful diagrams and sample documents to make band management easy. It includes chapters on Personal Management, The Contract, Marketing the Artist, The Recording Company, The Recording Contract, Touring, Merchandising, Endorsements and Sponsorship, and much more. Also includes interesting case studies of famous legal battles in the music industry. 260 pages.

Wound Management: Principles and Practice

ISBN: , SKU: , AUTHOR: Myers, Betsy A. / Meyers, PUBLISHER: Prentice Hall, Key Benefit: Wound Management is a comprehensive resource that covers the broad spectrum of managing patients with open wounds. Appropriate for both practicing clinicians and students, this resource takes a holistic approach to treatment, with an emphasis on the patient - not the wound. Key Topics: This resource covers anatomy and adverse effects, details an overview of examination, intervention, and discusses specific wound types. Market: Appropriate for professionals or students in the occupational therapy, physical therapy, or massage therapy field.

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Visualizing Technology, Introductory

ISBN: , SKU: , AUTHOR: Geoghan, Debra / Supplements, Author, PUBLISHER: Pearson Education (US), This book is unlike anything you've seen before. You won't find long paragraphs of text that go on forever; instead you will find a highly visual layout with bite-sized chunks of texts, images used to represent concepts, making them easy to remember, chapters organized as articles with catchy headlines, and a Facebook page to stimulate and foster discussion. What is a computer? Hardware. File Management. Digital Devices and Multimedia. Application Software. System Software. The Internet and World Wide Web. Communicating and Sharing: The Social Web. Networks and Communication. Security and Privacy. Databases. Software and Application Development. Blogger. Mind Maps. Google Docs. With an innovative and easy to read writing style, "Visualizing Technology" teaches readers the basics of using a computer, from File Management to Hardware and Software and the Internet.

Casino Operations Management

ISBN: , SKU: , AUTHOR: Kilby, Jim / Fox, Jim / Lucas, Anthony F., PUBLISHER: John Wiley & Sons, Complete guidance to the ins and outs of gaming operations Management personnel need a thorough understanding of the business side of the casino industry to ensure profitsA and to avoid losses. It's a sure bet that "Casino Operations Management, Second Edition" will help current and future gaming management professionals better serve any casino. Written by experts with over 65 years of combined experience in the field, this "Second Edition" offers all the critical skills and know-how to equip gaming and casino operators with the knowledge needed for the management office, cage operations, and table game and slot operations. This updated edition features detailed coverage of: Current high-roller marketing tactics and their effect on profitability The effect of popular money management systems on casino profits The initial development process of an Indian casino Studies designed to identify the patronage motives of gamblers, including those of riverboat customers Slot club design: player rating issues, point accumulation schemes, and more Principles of casino floor design: managing table game and slot location Studies designed to measure the profit contribution of popular slot promotions "Casino Operations Management, Second Edition" uses simplified mathematics and statistics throughout, and provides readers with a thorough understanding of all aspects of the casino industry business. It is a must-have reference for students and casinos that develop managers internally.

Trading with the Odds

ISBN: , SKU: , AUTHOR: Kase, Cynthia A., PUBLISHER: McGraw-Hill, Every trader will appreciate this reliable, realistic, and systematic approach to trading financial and commodity markets. In a step-by-step manner, the author applies a rigorous mathematical discipline to finanical speculation and explain how to analyze markets, forecast price movements, develop trading strategies, and manage trading capital. Kase also unveils several highly sophisticated indicators that are far more precise than conventional technical indicators. Unlike most books on trading, "Trading with the Odds" contains complete coverage of money management, including the author's own "Kase Dev-Stop," a highly calibrated money management tool. "Trading with the Odds" also includes: Uses and abuses of conventional technical analysis; New technical indicators for analyzing markets and entering trades.

Music Therapy in Palliative Care: New Voices

ISBN: , SKU: , AUTHOR: Aldridge, David, PUBLISHER: Jessica Kingsley Publishers, Working together in a creative way to enhance the quality of living can help patients make sense of dying. Within the past decade, music therapists have developed their work with people who have life-threatening illnesses and with those who are dying. Music Therapy in Palliative Care presents some of the work from music therapists working in different approaches, in different countries. They describe their experiences when working with children and adults living with HIV/AIDS, cancer and other chronic degenerative diseases. Music therapists, as clinicians, are strongly engaged with their clients: it is this intimacy which is so important for those who are suffering. In this book, the dedication of the therapist to allow and encourage personal expression in others, is reflected. It is of relevance, therefore, to all those involved in caring for the sick and the dying. While there are traditions of case presentation and musical excellence within music therapy, and a developing practice of research, the tradition of clinical writing has been neglected.

Avid Xpress Pro and DV on the Spot: Time Saving Tips &

ISBN: , SKU: , AUTHOR: Hullfish, Steve / Phrommayon, Christopher / Donlon, Bob, PUBLISHER: Focal Press, The On the Spot series delivers immediate solutions to the reader with a concise presentation of over 350 expert techniques for working proficiently with the respective application. Avid Xpress Pro and DV On the Spot provides experienced editors with complete coverage of both applications' capabilities, and less experienced users get tips and tricks to enhance their productivity and creativity. Packed with more than 300 techniques, this book delivers what you need to know-on the spot.

The Stress Management Kit [With/CD and Stressdots]

ISBN: , SKU: , AUTHOR: Needham, Alix, PUBLISHER: Connections Book Publishing, Stress-management pioneer Alix Needham shares a proven program for managing, controlling, and overcoming the negative effects of stress on self-image and relationships, and improving resistance to stress-related illnesses. A book, a meditation CD, and sticky StressdotsB. to help you pay attention to your stress level--"everything you need to rein in your stress and harness it into a positive force.The book teaches how to identify stress and its causes, concisely explains what happens physiologically during periods of stress, and shares techniques to turn stress into a positive force in your life, with: questionnaires to help understand stressbreathing exercisesinstructions for keeping and using a stress diarysuggestions about diet and lifestylehelp setting realistic life goalsThe Stress Management Kit includes two essential tools to help readers successfully implement the techniques they read: an audio CD in which author Alix Needham leads readers in guided relaxation meditations and StressdotsB., small adhesive discs that, when stuck to the wrist, change color to reflect stress level. StressdotsB. are invaluable in helping monitor causes of stress. The Stress Management Kit comes with three StressdotsB. and information on how to get more.The Stress Management Kit offers readers a proven, dynamic, multi-pronged approach to effective stress management. "Book plus a relaxation CD and stick-on stress level sensors. "Proven techniques for identifying and overcoming the causes of stress.

Apache, MySQL, and PHP Web Development All-In-One Desk

ISBN: , SKU: , AUTHOR: Cogswell, Jeffrey, PUBLISHER: For Dummies, * Covers the entire open source Web platform known as LAMP, which includes Linux, Apache, MySQL, and PHP, the basis for many dynamic data-driven Web sites * Seven convenient minibooks provide easy reference on open source and team development, working with Linux and Apache, automating Web sites with Perl, developing front-end applications with Tcl/TK, creating dynamic Web pages with PHP, accessing Web databases with MySQL, and processing Web files with regular expressions * Includes valuable, hard-to-find coverage of collaboration, file sharing, and version control with CVS * PHP is running on over nine million sites, with an average increase of 6.5 percent monthly over the past two years; Apache Web servers handle seventy percent of Web content

Medical Management of Diabetes Mellitus

ISBN: , SKU: , AUTHOR: Clark, Nathaniel G. / Cefalu, William T. / Leahy, Jack L., PUBLISHER: Informa Healthcare, This book is a how-to manual for practicing physicians and health care providers, nurse educators, nutritionists, and physicians in training in the management of persons with diabetes mellitus. Experts with strong clinical and teaching backgrounds provide up-to-date recom-mendations and rationale of the most effective diagnostic and therapeutic approaches to diabetes mellitus and its multiorgan micro- and macrovascular complications for patients of all ages. Gives five practical guidelines for nutrition therapy that supplies realistic recommendations With contributions from nearly 60 clinicians who reveal a constellation of disorders with different signs, symptoms, clinical characteristics, and therapies, Medical Management of Diabetes Mellitus reviews the autoimmune process and genetics of type 1 and type 2 diabetes offers an overview of the medications that impair glucose metabolism causing hypo- or hyperglycemia covers pathogenesis, clinical presentation, and diagnosis with specialized laboratory tests surveys therapeutic modalities, their mechanisms of action, and rationale for use focuses on outcomes and how they are tracked stresses early detection and therapy of end-organ complications discusses the effect of intensive diabetes management on reducing retinopathy, nephropathy, and neuropathy considers incorporating psychiatric techniques into the treatment of diabetes compares and contrasts diabetes in children, adults, and the elderly and more Containing over 850 references, tables, drawings, and photographs, Medical Management of Diabetes Mellitus is a cross-disciplinary reference perfect for family practice physicians, internists, pediatricians, endocrinologists, pharmacologists, nutritionists, physiologists, dietitians, obesity specialists, psychiatrists, and medical school students in these disciplines.

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