behavior in organizations
Divorce Lawyers and Their Clients: Power and Meaning in the
ISBN: , SKU: , AUTHOR: Sarat, Austin / Felstiner, William L. F., PUBLISHER: Oxford University Press, Each year more than 2 million Americans get divorced, and most of them use a lawyer. In closed-door conversations between lawyers and their clients strategy is planned, tactics are devised, and the emotional climate of the divorce is established. Do lawyers contribute to the pain and emotional difficulty of divorce by escalating demands and encouraging unreasonable behavior? Do they take advantage of clients at a time of emotional difficulty? Can and should clients trust their lawyers to look out for their welfare and advance their long-term interests? Austin Sarat and William L. F. Felstiner's new book, based on a pioneering and intensive study of actual conferences between divorce lawyers and their clients, provides an unprecedented behind-the-scenes description of the lawyer-client relationship, and calls into question much of the conventional wisdom about what divorce lawyers actually do. Divorce Lawyers and Their Clients suggests that most divorces are marked less by a pattern of aggressive advocacy than by one of inaction and drift. It uncovers reasons why lawyers find divorce practice frustrating and difficult and why clients frequently feel dissatisfied with their lawyers. This new work provides a unique perspective on the dynamics of professionalism. It charts the complex and shifting ways lawyers and clients "negotiate" their relationship as they work out the strategy and tactics of divorce. Sarat and Felstiner show how both lawyers and clients are able to draw on resources of power to set the agenda of their interaction, while neither one is fully in charge. Rather, power shifts between the two parties; where it is achieved, power is found in the ability to have one'sunderstandings of the social and legal worlds of divorce accepted. Power then works through the creation of shared meanings. Divorce Lawyers and Their Clients examines the effort to create such shared meanings about the nature of marriage and why marriages fail, the operation of the legal process, and the best way to bring divorces to closure. It will be fascinating reading for anyone who is going through a divorce, or has gone through one, as well as for lawyers, judges, and scholars of law and society.
The Watson Dynasty: The Fiery Reign and Troubled Legacy of
ISBN: , SKU: , AUTHOR: Tedlow, Richard S., PUBLISHER: HarperBusiness, For an extraordinary fifty-seven-year period, one of the nation's largest and fastest-growing companies was run by two men who were flesh and blood. The chief executives of the International Business Machines Corporation from until were Thomas J. Watson and Thomas J. Watson, father and son. That great corporation bears the imprint of both men -- their ambitions and their strengths -- but it also bears the consequences of a family that was in near-constant conflict. Sometimes wrong but never in doubt, both Watsons had clear -- and farsighted -- visions of what their company could become. They also had volcanic tempers. Their fights with each other combined with their commitment to leadership and excellence made IBM one of the most rewarding, yet gut-clutching firms to work for in the history of American business. We are accustomed to describing professional behavior as if men and women leave their emotions and vulnerabilities at home each day. In the case of the Watsons, filial and sibling strife could not be excluded from the office. In closely studying the desires and frustrations of the Watson family, eminent historian Richard S. Tedlow has produced something more than a family portrait or a company history. He has raised the nearly forbidden issue of the role of emotion in corporate life. This book explores the interplay between the person- alities of these two extraordinary men and the firm they created. Both Watsons had deeply held beliefs about what a corporation is and should be. These ideas helped make "Big Blue" the bluest of blue-chip stocks during the Watsons' tenure. These very beliefs, however, also sowed the seeds for IBM's disasters in the lates and early s, when the company had lost sight of the original meaning behind many of the practices each man put into place. Tracing the family's idiosyncratic ability to cope with each other's weaknesses but not their strengths, "The Watson Dynasty is a book for every person who ever went to work but didn't want to check his personality at the door.
Listening to Whales: What the Orcas Have Taught Us
ISBN: , SKU: , AUTHOR: Morton, Alexandra, PUBLISHER: Ballantine Books, For the past twenty-five years, Alexandra Morton has been at the forefront of whale and dolphin research, dedicating her life to the study of orcas (also known as killer whales). Now in "Listening to Whales," Morton shares the spellbinding story of her career, her adventures in the wilderness, the heartbreak she has endured, and the rewards of living her life on her own terms. Born into an artistic family in Connecticut, Morton experienced a seismic jolt when at age twelve she first read the work of primatologist Dr. Jane Goodall and knew she wanted to study wild animals. Soon afterward, listening for the first time to orcas communicating with each other, she knew she had found her life work. In the late s, while working at California's Marineland, Alexandra pioneered the recording of whale sounds by dropping a hydrophone into the tank of two killer whales. She recorded the varied language of mating, childbirth, and even grief after the birth of a stillborn calf. At the same time she made the startling observation that the whales were inventing and perfecting wonderful synchronized movements, a behavior that was soon recognized as a defining characteristic of orca society. In , Alexandra moved with her husband, photographer Robin Morton, to a remote bay in British Columbia to continue her research with wild orcas. For a few idyllic years, Alexandra and Robin shared their passion for whales, cruising the green northern waters and raising a baby boy. But tragedy struck when Robin died in a terrible accident. Only the love of her son and her abiding dedication to whale research gave Alexandra the strength to continue her groundbreaking work. Her recordings of the whalesthat swim by her house have led her to a deeper understanding of the mystery of whale echolocation, the vocal communication that enables the mammals to find their way in the dark sea. She continues to be among the renowned researchers attempting to break down the barriers of interspecies communication. At once an inspiring story of a woman's determination to live her life on her own terms and a fascinating study of the profound communion between humans and whales, this book will open your eyes anew to the wonders of the natural world.
Integrity Selling for the 21st Century: How to Sell the Way
ISBN: , SKU: , AUTHOR: Willingham, Ron, PUBLISHER: Crown Business, "I have observed several hundred salespeople who were taught to use deceptive practices like 'bait and switch' and encouraged to play negotiation games with customers. They were so stressed by this behavior that they suffered from a high incidence of alcohol and substance abuse, divorce, job-jumping, and low productivity. In the same industry, I have observed countless people who had been taught to sell with high integrity. Ironically, their customer satisfaction, profit margins, and salesperson retention were significantly higher." -- Ron Willingham If you've tried manipulative, self-focused selling techniques that demean you and your customer, if you've ever wondered if selling could be more than just talking people into buying, then "Integrity Selling for the 21st Century" is the book for you. Its concept is simple: Only by getting to know your customers and their needs -- and believing that you can meet those needs -- will you enjoy relationships with customers built on trust. And only then, when you bring more value to your customers than you receive in payment, will you begin to reap the rewards of high sales. Since the publication of Ron Willingham's enormously successful first book, "Integrity Selling," his sales program has been adopted by dozens of Fortune 500 companies, such as Johnson & Johnson and IBM, as well as the American Red Cross and the "New York Times." In his new book, "Integrity Selling for the 21st Century," Willingham explains how his selling system relates to today's business climate -- when the need for integrity is greater than ever before. "Integrity Selling for the 21st Century" teaches a process of self-evaluation to help you become a stellar salesperson in any business climate. Once you've established your own goals and personality traits, you'll be able to evaluate them in your customers and adapt your styles to create a more trusting, productive relationship. Drawing upon Willingham's years of experience and success stories from sales forces of the more than companies that have adopted the Integrity Selling system, Ron Willingham has created a blueprint for achieving success in sales while staying true to your values.
Community Work Approaches to Child Welfare
ISBN: , SKU: , AUTHOR: Wharf, Brian, PUBLISHER: University of Toronto Press, Community Work Approaches to Child Welfare presents a number of case studies that illustrate alternative approaches to child welfare that recognizes the strengths and tenacity of families who live in resource poor and essentially unfriendly environments (and that would drive middle class professionals to distraction). The strengths of these families can be harnessed to improve their situation and that of others. Community work approaches are provided by accessible organizations that involve families in the design and implementation of programs that affect them and that are dedicated to developing the capacity of communities to care for children and families. The case studies range from urban child welfare agencies in Toronto and Winnipeg, to the rural setting of Hazelton, B.C. and to examples of First Nation communities that have taken control of child welfare. The studies are written by Canadian scholars who are widely recognized for their innovative research and writing in community work and child welfare. Community Work Approaches to Child Welfare is also an indictment of the policies and practices that now govern the provision of child welfare services in Canada. The indictment argues that the policies that hold parents, and particularly single parent women, responsible for the care of their children without regard for the circumstances in which these families live is neither realistic nor helpful. It further holds that individualized and office based practice dominated by a paradigm of risk turns clients into objects thereby robbing them of their dignity and strengths. Community approaches make a viable alternative. Brian Wharf is Professor Emeritus, School of Social Work and Faculty of Human and Social Development, University of Victoria. During his career at this university he was Director, School of Social Work, Dean, Faculty of Human and Social Development, Professor in a multi- disciplinary graduate program and Acting Director, School of Public Administration. He is the author/editor of numerous books the most recent being Connecting Policy and Practice in the Human Services, with Brad McKenzie. Academics please note that this is a title classified as having a restricted allocation of complimentary copies; complimentary copies remain readily available to adopters and to academics very likely to adopt this title in the coming academic year. When adoption possibilities are less strong and/or further in the future, academics are requested to purchase the title at an academic discount, with the proviso that Broadview will happily refund the purchase price (with or without a receipt) if the book is indeed adopted.
The View: Heart Over Mind, Mind Over Matter: From Conan
ISBN: , SKU: , AUTHOR: Patrick, Dave, PUBLISHER: Polair Publishing, Twenty-NINE influential thinkers present their own 'vital messages' about the changes that are happening and the changes that must happen as we move fully into a new world consciousness. Symbolic of the changes is the year , the year the ancient Mayan Calendar simply ends. It is probably best to think of it, though, as the great symbol of a new beginning. THE VIEW adds greatly to our understanding about this watershed, beginning from the simple question, 'How do we take charge of the change?'.THE VIEW also offers a look forward and back at what has led us to the brink of a new spirituality in life -'heart over mind': the movement that was once called simply 'the New Age'. It begins with one of the world's great pioneers. In Sir Arthur Conan Doyle published a call to the world to take up the challenges death and the afterlife offered, and acknowledge a spiritual framework wider than any church then offered. He called his book THE VITAL MESSAGE, and from the start he made at changing people's consciousness much of the inspiration of other writers has unfolded. This book celebrates the 150th anniversary of his birth, on 22nd May . The 'Aquarian Age', another term for our evolving consciousness, is radical in its ideas: distrustful of large organizations, thriving when it works in small groups, respectful of diversity and counter-cultures. It is also faced with dramatic new problems - sustainability in a threatened world, for instance - and huge intellectual opportunities, such as the new physics. THE VIEW makes it plain that while we may harness science, science cannot do without the simple human understanding that comes from the heart. The new spirituality is thus personal, but it is authentic.In different ways the contributors to THE VIEW take up today's opportunities and challenges with great insight. They suggest ways in which humankind may now move forward, and describe some of the discoveries and innovations which may reshape our lives in years still to come. Chapters cover Conan Doyle, Spirituality, Health, Community, Future-thinking and Business.Contributors include Neale Donald Walsch, Ervin Laszlo, Peter Russell, Owen Dudley Edwards, Gaye Mack, Roger Straughan, Drew Pryde, Colum Hayward, Darrell Mann, James Baltzell, Errol Weiner, A&K Laszlo and Hunter Lovins.
Generalist Social Work Practice: An Empowering Approach
ISBN: , SKU: , AUTHOR: Miley, Karla Krogsrud / O'Melia, Michael W. / DuBois, Brenda L., PUBLISHER: Prentice Hall, "An empowerment-based method of social work which integrates core themes of the profession." This text is part of the Connecting Core Competencies Series. "Generalist Social Work Practice, "7th edition, fully integrates core social work themes of collaboration, the strengths perspective, values and ethics, social justice and human rights, evidence-based practice, cultural competence, and policy practice. This text offers a progressive practice approach grounded in social work research, reflective of social work values, sensitive to client diversity, and applicable to work with any level of client system including individuals, families, groups, organizations, and communities. Beginning with engaging clients as partners and continuing with assessing, intervening, and evaluating from a strengths perspective, this approach offers social workers a method that fully realizes core social work values, respects client competence, and activates client resources within the context of their lives. All parts of the practice process are described in detail, connected to social work theory, illustrated with case examples, and supported with evidence from social work research. Each chapter focuses on teaching the knowledge, values, and skills reflective of the core competencies and correlated practice behaviors as described in the Educational Policy and Accreditation Standards (EPAS). A better teaching & learning experienceThis program will provide a better teaching and learning experience--for you and your students. Here's how: "Personalize Learning -- "MySearchLab delivers proven results in helping students succeed, provides engaging experiences that personalize learning, and comes from a trusted partner with educational expertise and a deep commitment to helping students and instructors achieve their goals. "Improve Critical Thinking --" Teaches students specific strategies to identify and use client strengths in their practice. "Engage Students -- "Offers numerous case examples to apply the empowerment method to all levels of social work, with diverse clients and situations, and across fields of practice. "Explore Current Issues -- "Includes new practice research findings and updates to demographics to ensure currency. "Apply CSWE Core Competencies -- "The text integrates the CSWE EPAS, with critical thinking questions and practice tests to assess student understanding and development of competency. "Support Instructors -- "An Instructor's Manual and Test Bank, Computerized Test Bank (MyTest), BlackBoard Test Item File, MySearchLab with Pearson eText, and PowerPoint presentations are included in the outstanding supplements package.Note: MySearchLab does not come automatically packaged with this text. To purchase MySearchLab, please visit: www.mysearchlab.com or you can purchase a valuepack of the text + MySearchLab (at no additional Acquista Ora
High School Underachievers: What Do They Achieve as Adults?
ISBN: , SKU: , AUTHOR: McCall, Robert B. / Evahn, Cynthia / Kratzer, Lynn, PUBLISHER: Sage Publications (CA), For years, educators, counselors, and parents have debated whether underachievers can outgrow this behavior and perform up to their abilities as adults. What happens educationally, occupationally, and maritally to underachievers after they leave high school? In the largest sample of underachievers and the first long-term (13-year) study ever conducted, the authors explore whether underachievers "catch up" after high school to the level of their abilities, the traits of those who do, and the traits of those who don't. Through an analysis of the 13-year longitudinal study, they compare underachievers with students who receive the same grades and students who have tested at the same ability level but who have performed better in school. Covering such issues as personality variables, learning strategies, self-esteem, classroom structure, the educational system, and parental styles, the authors sift through the data to discover what factors are associated with underachievement and what techniques have worked to help these students improve their performance. USE FOR NEXT MAILING (): "Good, substantive research on underachievement has been lacking in the field of gifted education for some time. McCall's book fills a needed void in the literature.... University libraries and resource centers for gifted education will want to add this book to their inventories. High School Underachievers is a timely addition on the most current information about underachievement." --Roeper Review "McCall has taken an unusually thorny and controversial area (controversial in the sense that historically there has been little agreement among workers in the area as to even the definition of the phenomena)and quite clearly defined a series of issues of interest to him. He has then applied a methodology to address those issues.... It seems to me that it is a good piece of work." --Mark Appelbaum, Vanderbilt University "This brief volume contains good data about a problem, underachievement, that represents a longtime concern of parents and educators. The authors discuss theories, but the only hypothesis tested was that underachievers might form a meaningful syndrome. They had an opportunity to analyze data--including the outcomes 13 years after high school graduation--on a sample of substantial size, and they obtained more relevant and dependable information about the supposed phenomenon than has heretofore been available. More psychological research should have this outcome and this beginning." --Contemporary Psychology
Office Manager
Outpost24 is a leading cyber assessment company focused on enabling its customers to achieve maximum value from their evolving technology investments. By leveraging our full stack security insights to reduce attack surface for any architecture, Outpost24 customers continuously improve their security posture with the least effort. Over customers in more than 40 countries around the world trust Outpost24 to assess their devices, networks, applications, cloud and container environments and report compliance status for government, industry sector, or internal regulations. Founded in , Outpost24 serves leading organizations across a wide range of segments including financial and insurance, government, healthcare, retail, telecommunications, technology, and manufacturing. Are you an outgoing, friendly and service minded person who loves helping people and enjoys working in a high-paced environment? Then this might be the role for you. Outpost24 is now looking for our next Office Manager in Copenhagen. The Office Managerâs tasks are mainly to support the office so that it runs smoothly. The Office Manager will organize and coordinate administration duties and office procedures and create and maintain a pleasant work environment to sure high level of organizational effectiveness, communication and safety. As an Office Manager you will be responsible for: Supporting the Employeeâs in the office with ad hoc tasks, e.g. preparing for meetings. Ensure all needed necessities are available (drinks, fruit, furniture, coffee, toilet articles etc.). Host visitors and answering the office phone Support the Finance department with some financial activities such as but not limited to: payroll administration, office budget Support the HR department with on- and off boarding of employeeâs, organize local Christmas party, keep an overview of birthdays and holidays. Order flight and hotel tickets for Employees Support the Marketing department in local events if required. We see that you have great time management skills, have an ability to multi-task and prioritize work. You have a great attention to details and loves working pro-actively and is motivated by going the extra mile for your colleagues. You have excellent communication skills, both verbal and written and you are fluent in English. This role is ideal for a student, as this is a part-time role with approx. 8 â 10 hours per week. Do you feel this role is for you? Please donât hesitate to send in your application as soon as possible. This position will remain open for application until the role is filled.  As part of the recruitment process you must be able to pass a background check in order to qualify for this position.
Application Architecture for Websphere: A Practical Approach
ISBN: , SKU: , AUTHOR: Bernal, Joey, PUBLISHER: IBM Press, Architect IBM(R) WebSphere(R) Applications for Maximum Performance, Security, Flexibility, Usability, and Value Successful, high-value WebSphere applications begin with effective architecture. Now, one of IBM's leading WebSphere and WebSphere Portal architects offers a hands-on, best-practice guide to every facet of defining, planning, and implementing WebSphere application architectures. Joey Bernal shows working architects and teams how to define layered architectural standards that can be used across the entire organization, improving application quality without compromising flexibility. Bernal begins by illuminating the role of architecture and the responsibilities of the architect in WebSphere applications and SOA environments. Next, he introduces specific architectural techniques for addressing persistence, application performance, security, functionality, user interaction, and much more. Bernal presents a series of sample architectures drawn from his work with several leading organizations, demonstrating how architectures can evolve to support new layers and changing business requirements. Throughout, his techniques are specific enough to address realistic enterprise challenges, while still sufficiently high-level to be useful in diverse and heterogeneous environments.Coverage includes- Choosing persistence frameworks that serve business requirements without excessive complexity- Avoiding persistence-related problems with performance, security, or application functionality- Designing and deploying effective middle layers and dependent libraries within WebSphere Application Server- Using WebSphere mechanisms and architectural techniques to avoid common security attacks such as SQL injection- Improving performance with WebSphere Application Server caching, including Distributed Maps and Servlet/JSP fragment caching- Using presentation frameworks to provide fast, robust, and attractive user interaction- Incorporating portals that provide a standardized framework for merging multiple applicationsJoey Bernal is an Executive IT Specialist with IBM Software Services for Lotus. Senior Certified with IBM as an IT Specialist, he has an extensive background in designing and developing Web and Portal Applications. He often leads IBM teams that have assisted dozens of clients in leveraging WebSphere Portal to address architecture, design, and implementation challenges. A frequent speaker on WebSphere and portal topics, Bernal is coauthor of Programming Portlets, and hosts the developerWorks blog: WebSphere Portal in Action. Prior to joining IBM, he was Director of IT for an incentive and performance improvement company, and served as lead technical advisor and architect for high-profile Internet and intranet applications at several Fortune 500 companies. You can also visit the author's Web site at www.bernal.net.The IBM Press developerWorks(R) Series is a unique undertaking in which print books and the Web are mutually supportive. The publications in t
Agile Adoption Patterns: A Roadmap to Organizational Success
ISBN: , SKU: , AUTHOR: Elssamadisy, Amr, PUBLISHER: Addison-Wesley Professional, Proven Patterns and Techniques for Succeeding with Agile in Your Organization Agile methods promise to help you create software that delivers far more business value-and do it faster, at lower cost, and with less pain. However, many organizations struggle with implementation and leveraging these methods to their full benefit. In this book, Amr Elssamadisy identifies the powerful lessons that have been learned about successfully moving to agile and distills them into 30 proven agile adoption patterns. Elssamadisy walks you through the process of defining your optimal agile adoption strategy with case studies and hands-on exercises that illuminate the key points. He systematically examines the most common obstacles to agile implementation, identifying proven solutions. You'll learn where to start, how to choose the best agile practices for your business and technical environment, and how to adopt agility incrementally, building on steadily growing success. Next, he presents the definitive agile adoption pattern reference: all the information you need to implement the strategy that you've already defined. Utilizing the classic pattern format, he explains each agile solution in its proper context, revealing why it works-and how to make the most of it. The pattern reference prepares you to Understand the core drivers, principles, and values associated with agile success Tightly focus development on delivering business value-and recognize the "smells" of a project headed off track Gain rapid, effective feedback practices: iteration, kickoff and stand-up meetings, demos, retrospectives, and much more Foster team development: co-location, self-organization, cross-functional roles, and how to bring the customer aboard Facilitate technical tasks and processes: testing, refactoring, continuous integration, simple design, collective code ownership, and pair programming Act as an effective coach, learning to engage the community and promote learning Integrate "clusters" of agile practices that work exceptionally well together "Agile Adoption Patterns" will help you whether you're planning your first agile project, trying to improve your next project, or evangelizing agility throughout your organization. This actionable advice is designed to work with any agile method, from XP and Scrum to Crystal Clear and Lean. The practical insights will make you more effective in any agile project role: as leader, developer, architect, or customer. Foreword xxiii & xxvi Preface xxvii Acknowledgments xxxiii About the Author xxxvii Part 1: Thoughts about Software Development 1 Chapter 1: Learning Is the Bottleneck 3 Chapter 2: Personal Agility for Potent Agile Adoption 13 Part 2: Crafting an Agile Adoption Strategy 21 Chapter 3: Business Value 23 Chapter 4: Smells 29 Chapter 5: Adopting Agile Practices 37 Part 3: The Pattern Catalog 53 Chapter 6: The Patterns of Agile Pract
JavaScript: The Definitive Guide, Beta Version
ISBN: , SKU: , AUTHOR: Flanagan, David, PUBLISHER: O'Reilly Media, JavaScript is a simple programming language from Netscape that can be embedded in your HTML Web pages. It allows you to control the behavior of the Web browser, add dynamically created text to your Web pages, interact with the user through HTML forms ("without CGI scripts), and, in version 3.0 of Netscape Navigator, even control and interact with Java applets and Navigator plugins. JavaScript is not an alternative to Java, but an ideal partner. The two languages have separate but very complementary features. Since JavaScript is a simple language that can be embedded directly into a Web page, without need for compilation, it is accessible to more Web page authors, and may actually have a larger short-term impact on the Web and on Internet computing than Java itself. This book is a definitive guide for JavaScript. The first eight chapters document the core JavaScript language, and the next six describe how JavaScript works on the client-side to interact with the Web browser and with the Web page. These chapters are followed by a"complete reference section that documents every object, property, method, event handler, function, and constructor used by client-side JavaScript. In a separate reference section, you will find the interaction between JavaScript and HTML documented -- mainly aspects of HTML that relate to JavaScript. A forthcoming edition of this book will cover the use of JavaScript on Web servers, as well as the object, properties, and methods of server-side JavaScript. This book documents the version of JavaScript shipped with Navigator , and 2.0.2, and also the much-changed version of JavaScript shipped with beta versions of Navigator 3.0. The 3.0 informationis current as of the 3.0b4 release. JavaScript is also supported in Microsoft Internet Explorer 3.0, and this book discusses JavaScript support in Beta 1 of MSIE. A notable feature of these versions of JavaScript is the frustrating number of bugs that still exist. The book contains a long list of known bugs and is careful to document commonly encountered bugs on the reference pages of the JavaScript objects. Why is this book in "Beta"? We printed this book in a "beta" edition because JavaScript is rapidly evolving. Within Netscape, the version of JavaScript that will be in Navigator 3.0 is being called "JavaScript 1.0." This is an implicit admission that JavaScript as implemented in Navigator 2.0 was still a beta version of the language. Despite JavaScript's beta status, a tremendous number of people are using it and need quality documentation for it. At the same time, however, we realize there have been a lot of changes to JavaScript since Navigator 2.0 was released. As this book is being written, Navigator is at the 3.0b4 stage, and we are beginning to hear about the new features that will be available in the 3.0b5 release. It seems, in fact, that JavaScript is changing faster at this point than at any other time in its
Ownership Thinking: How to End Entitlement and Create a
ISBN: , SKU: , AUTHOR: Hams, Brad, PUBLISHER: McGraw-Hill, It's an insidious disease that is crippling companies, destroying our economy, and crushing potential. It's infecting the very roots of business performance, and it's spreading fast. It isn't the recession, market volatility, scandal, or greed. "It's entitlement. And it may be killing your business." In myriad ways, entitlement has been cultivated for decades. As a result, too many employees today believe that they are entitled to a paycheck simply because they show up. Brad Hams has proven that we are not doomed to a path of entitlement and dependence. After more than 15 years working with hundreds of companies, he knows that the vast majority of employees addicted to entitlement actually want to engage, want to contribute, and feel much better about themselves when they are in an environment that requires them to do so. Now, with "Ownership Thinking," Hams shares his strategy that will increase your company's productivity, employee retention, and profitability: The Right Education: Teach employees the fundamentals of business and finance, how their company makes money, and how they add--or take away--value.The Right Measures: Identify the organization's Key Performance Indicators and teach employees to forecast results in an environment of high visibility and accountability. The Right Incentives: Create incentive plans that are self-funding and clearly align employees' behavior to the organization's business and financial objectives. Your employees will learn to think and act like owners and will become active participants in the financial performance of the business. They will gain the self-esteem that is only possible through achievement and will reap rewards that are in alignment with the success of their organization. Meanwhile, you will enjoy your role more, sleep better at night, and leave a legacy that is far more inspiring and significant than you dreamed possible. Praise for "Ownership Thinking" "You would have to read a dozen other books to even come close to Ownership Thinking--a systematic and practical process for getting your employees to give that extra effort and brain power we know they possess." --Verne Harnish, CEO, Gazelles; author, "Mastering the Rockefeller Habits" "Brad Hams tells it like it truly is: transparency creates trust; trust creates engagement; engagement creates a healthy enterprise. This thoughtful and practical book shows you how to achieve all of these things and more." --Chip Conley, founder and executive chair, Joie de Vivre; author, "Peak" "Comprehensive and marvelously clear, "Ownership Thinking"'s techniques for creating change are focused, direct, and motivating. This is a wise book, unusually useful, and I recommend it most highly." --Judith M. Bardwick, Ph.D., author, "Danger in the Comfort Zone" and "The Psychological Recession" "Brad Hams is one of the most